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18
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
CHECK
SOLUTION
E1
The motor doesn’t work.
Check if the motor
wires are plugged in or
check if the motor is
stuck.
Plug in the motor wires
again or change the
motor.
There is something wrong
with the cables.
Check if the cables are
damaged. This can
cause a short circuit.
Change the cables or
plug in again.
The computer cannot
supply normal voltage to
the motor.
Test whether the
voltage of the motor is
normal when pressing
“UP” and “DOWN”.
Change the computer.
E2
The IC (Integrated
Circuits) inside the
computer is damaged.
Change the computer.
E4
Hands aren’t put on the
two handle pulses
immediately after
pressing START.
Put the hands on the two
handle pulses
immediately after
pressing START.
Body Fat Function cannot
receive the signal for
pulse.
Check if the handle
pulse cables are well
connected.
Plug in the handle pulse
cables again or change
the handle pulse cables.
Check if the pulse is
working when not in
Body Fat program.
Change the computer.
NOTE: If you are unable to resolve an issue using the troubleshooting guide above, please
contact Customer Service at support@sunnyhealthfitness.com.
Version 2.1
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