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Troubleshooting
(Before contact our customer service, review this list. It may save your time and expense. This list
includes the most common occurrences that are not the result of defective workmanship or materials in
this dehumidifier.)
(Please contact our Customer Service by writing an email to: [email protected].
if dehumidifier operates abnormally or does not operate, and the solutions above are
not useful.)
Issue Cause Solution
Hot or cold
air being
produced
Normal Operation
When the unit is in dehumidifying mode it absorbs humid air from
room and freezes it to reduce the humidity.
During the
cold cycle there should be cold air coming out of the unit,
During the defrost cycle hot dry air should be coming out of the outlet
grill.
Unit does
not operate
Is the plug properly inserted in
the socket?
Insert the plug into the socket and turn the switch on.
Does the tank full indicator is
red?
Tank full,
float displaced or tank not properly inserted. Empty tank,
check float and make sure tank is properly inserted in unit.
Dehumidifier
does not
extract
water
Is the unit set to a humidity level
lower than the one in the room?
Set the humidity level on the humidistat bellow current humidity
reading.
Is the temperature too low for
water extraction to be efficient?
Increase temperature in the room or reposition the unit.
Is any intake grill or discharge
blocked? Is the unit too close to
walls.
Remove obstructions and restart the unit.
Ensure a distance of at least 7.9 in(20cm) between the unit & walls
Airflow
seems weak
Is filter dirty or clogged? Please service the filters regularly as per user manual.
Unit is noisy
during
operation
Is the unit on an uneven
surface?
Please place on flat horizontal surface.
Is filter clogged? Please service the filters regularly as user manual.
E2 Error
Code
Temperature sensor error
Use the unit within the prescribed temperature range. Unplug the
unit, rest and plug it back in. If error repeats, call for service centre.
P1 Error
Code
Appliance in defrost mode
This is normal operation to prevent a build up of ice on the coils.
Leave the unit, and it will return to normal operation.
FL Error
Code
Water tank full notification
Tank is full or is not in the right position-- Empty the tank and replace
in the right position.
E1 Error
Code
The coil sensor detects anomaly
Please contact our customer service.
CL Error
Code
The unit is in the internal drying
state,which is normal .
When you press the inside drying button,this code will display
on the screen .
LC Error
Code
The child lock function starts.
When you press the Mode button for 3s,this code will display
on the screen.
12
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