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My step count does not seem accurate
If your step count does not seem accurate, you can try these tips.
• Wear the device on your non-dominant wrist.
• Carry the device in your pocket when pushing a stroller or lawn mower.
• Carry the device in your pocket when actively using your hands or arms only.
NOTE: The device may interpret some repetitive motions, such as washing dishes, folding laundry, or
clapping your hands, as steps.
The step counts on my device and my Garmin Connect account don't match
The step count on your Garmin Connect account updates when you sync your device.
1 Select an option:
• Sync your step count with the Garmin Connect application (Using Garmin Connect on Your Computer,
page 45).
• Sync your step count with the Garmin Connect app (Manually Syncing Data with Garmin Connect,
page 45).
2 Wait while the device syncs your data.
Syncing can take several minutes.
NOTE: Refreshing the Garmin Connect app or the Garmin Connect application does not sync your data or
update your step count.
The floors climbed amount does not seem accurate
Your device uses an internal barometer to measure elevation changes as you climb floors. A floor climbed is
equal to 3 m (10 ft.).
• Avoid holding handrails or skipping steps while climbing stairs.
• In windy environments, cover the device with your sleeve or jacket as strong gusts can cause erratic
readings.
Getting More Information
You can find more information about this product on the Garmin website.
• Go to support.garmin.com for additional manuals, articles, and software updates.
• Go to buy.garmin.com, or contact your Garmin dealer for information about optional accessories and
replacement parts.
• Go to www.garmin.com/ataccuracy for information about feature accuracy.
This is not a medical device.
Troubleshooting 125
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