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12
Troubleshooting
This chapter summarises the most common problems you could encounter with the
appliance. If you are unable to solve the problem with the information below, visit
www.philips.com/support for a list of frequently asked questions or contact the
Consumer Care Centre in your country.
Problem Possible cause Solution
The ironing board cover
becomes wet or there
are water droplets on
the garment during
ironing.
Steam has condensed on the ironing
board cover after a long ironing
session.
Replace the ironing board cover if the foam
material has worn out. You can also add an extra
layer of felt material under the ironing board
cover to prevent condensation on the ironing
board. You can buy felt in a fabric shop.
You have an ironing board cover that
is not designed to cope with the high
steam rate of the appliance.
Put an extra layer of felt material under the
ironing board cover to prevent condensation on
the ironing board. You can buy felt in a fabric
shop.
Water droplets come
out of the soleplate.
The steam that was still present
in the hose has cooled down and
condensed into water. This causes
water droplets to come out of the
soleplate.
Steam away from the garment for a few seconds.
Steam and/or water
come out from under
the EASY DE-CALC
knob.
The EASY DE-CALC knob is not
tightened properly.
Switch o the appliance and let the appliance
cool down for 2 hours. Unscrew the EASY DE-
CALC knob and screw it back onto the appliance
properly. Note: Some water may escape when you
remove the knob.
The rubber sealing ring of the EASY
DE-CALC knob is worn.
Contact an authorised Philips service centre for a
new EASY DE-CALC knob.
Dirty water and
impurities come out
of the soleplate or the
soleplate is dirty.
Impurities or chemicals present in the
water have deposited in the steam
vents and/or on the soleplate.
Clean the soleplate with a damp cloth.
Too much scale and minerals have
accumulated inside the appliance.
Descale the appliance regularly (see chapter
‘Important - DESCALING’).
The iron leaves a shine
or an imprint on the
garment.
The surface to be ironed was uneven,
for instance because you were ironing
over a seam or a fold in the garment.
PerfectCare is safe on all garments. The shine or
imprint is not permanent and will come o if you
wash the garment. Avoid ironing over seams or
folds or you can place a cotton cloth over the area
to be ironed to avoid imprints at seams and folds.
The appliance does not
produce any steam.
There is not enough water in the
water tank (the ‘water tank empty’
light ashes).
Fill the water tank (see chapter ‘Using your
appliance’, section ‘Filling the water tank’).
The appliance is not hot enough to
produce steam.
Wait until the ‘iron ready’ light on the iron lights
up continuously.
You did not press the steam trigger. Press the steam trigger and keep it pressed while
you iron.
The water tank is not placed in the
appliance properly.
Slide the water tank back into the appliance rmly
(‘click’).
ENGLISH
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