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65Troubleshooting
Arlo Essential Series Wire-Free Camera
User Manual
frequencies in the area where you place your camera. For help with adjusting WiFi settings
such as the channel for your router, check the instructions that came with your router or
contact your internet service provider (ISP) if they installed your router.
We recommend that you place your camera at least 1 to 3 feet (30 to 100 centimeters) from
your router or Arlo SmartHub or base station if you use one. Allow at least 6½ feet (2 meters)
between each camera to prevent WiFi signals between the devices from interfering with each
other.
Out of range
Make sure that your camera is close enough to receive a strong WiFi signal. The range of your
router’s WiFi signal can vary depending on the router model and conditions in your local
environment.
Make sure that your camera displays three or four bars of signal strength in the area where
you intend to install it. The camera can work when signal strength is at one or two bars, but
might go out of range intermittently due to uctuations in the environment.
Low battery
A low battery can cause the camera to stream intermittently. If the battery’s charge level is
25%, the Arlo app displays a noticaiton message. At 15%, the app sends you an email and a
push notication.
Not receiving push notications
You must be logged in to the Arlo app to receive Arlo alerts on your smartphone or mobile
device. Arlo registers your device for push notication when you log in. If you used the logout
option instead of simply exiting the app, you must log back in to the app. You receive Arlo
alerts even if your device is sleeping.
Check the rules for armed modes
Check the rules in your modes. Make sure that push notication is enabled in the mode you’re
using.
1. Open the Arlo app.
2. Tap the Mode button.
3. Select your camera, or your optional Arlo SmartHub or base station, if you use one.
A list of modes displays.
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