Eagle
®
NX Seated Leg Curl
Owner's Manual
Strength Systems
Part Number 20060-999-4 D
www.cybexintl.com
Table of Contents
Safety
Safety Guidelines and Practices.......................................................................3
Anchoring Equipment.......................................................................................3
Facility Safety Precautions...............................................................................3
User Safety Precautions...................................................................................4
Warnings and Cautions....................................................................................5
Label Placement...............................................................................................5
Assembly
Machine Specifications.....................................................................................7
Choosing and Preparing a Site.........................................................................7
Environment.....................................................................................................8
Verify Parts List Below......................................................................................8
Tools Required..................................................................................................9
Assembly Procedure........................................................................................9
Exercise
Intended Use..................................................................................................18
Instructions.....................................................................................................18
Maintenance
Warnings.........................................................................................................19
Daily Procedures............................................................................................19
Weekly Procedures........................................................................................21
Yearly Procedures..........................................................................................22
Cable Adjustment...........................................................................................22
Customer Service
Product Registration.......................................................................................24
Contacting Service.........................................................................................24
Ordering Parts................................................................................................24
Return Material Authorization (RMA)..............................................................25
Damaged Parts...............................................................................................25
Cybex
®
and the Cybex logo are registered trademarks of Cybex International, Inc. Eagle
®
and its mark are registered trademarks of Cybex
International, Inc.
DISCLAIMER: Cybex International, Inc. makes no representations or warranties regarding the contents of this manual. We reserve the right to
revise this document at any time or to make changes to the product described within it without notice or obligation to notify any person of such
revisions or changes.
©
Copyright 2015, Cybex International, Inc.
10 Trotter Drive, Medway, MA 02053 • 888-462-9239 • 508-533-4300 • FAX 508-533-5183
www.cybexintl.com • 20060-999-4 D • June 2015
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Eagle NX Seated Leg Curl Part Number 20060-999-4 D
Safety
Safety Guidelines and Practices
Read the Owner’s Manual carefully before assembling, servicing, or using the equipment. Owner
must comply with all safety guidelines in this manual. It is also the owner’s responsibility to instruct
users on the safe and proper operation of the equipment and to properly display any and all
warning labels and instructional placards. All users should read these labels and placards before
using equipment.
Serious injury or death could occur if the following safety precautions and
instructions are not followed.
Anchoring Equipment
Owner should not allow equipment to be used until it is properly anchored as described below.
Anchoring equipment:
• To maximize stability and eliminate rocking, tipping, or falling over,
equipment must be anchored to a solid, level surface, utilizing all anchoring
holes provided.
• Fasteners must have a minimum of 500 lbs. tensile capacity. Cybex
recommends .3/8” grade 2 bolts or better. A minimum pull force of 220
lbs/100 kgs is required for each anchor position.
• If leg frames do not contact surface, DO NOT pull down with anchors. Shim
any leg or frame not in contact with surface using flat washers.
• Due to the wide variation of flooring on which machines may be anchored
or installed, consult with a qualified and licensed contractor to ensure proper
anchoring and installation.
Facility Safety Precautions
Do not allow anyone, including trainers, to use equipment in a manner other than that shown on the
warning labels and instructional placards located on every machine.
Do not install equipment on an uneven surface. The solid, level surface should not deviate more than
1/8” over a 10’ distance or as defined and required by local building and architectural codes.
It is the responsibility of the facility owner/owner of the equipment to ensure that there is appropriate
clearance around each machine to allow for safe use and passage.
In compliance with the ADA (American Disabilities Act) there must be clear floor space of at least 30 by
48 inches and be served by an accessible route for at least one of each type of exercise equipment. If
the clear space is enclosed on three sides (e.g., by walls or the equipment itself), the clear space must
be 36 by 48 inches.
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Eagle NX Seated Leg Curl Part Number 20060-999-4 D
All other machines must have a clear floor space of 23” for all access point on the machine, unless
shown in the Owner’s Manual.
The dimensions stated in the assembly instructions of this manual include the maximum foot print (in
use) dimensions.
All equipment should be used in a supervised, access-controlled area.
Do not allow equipment to be used by children 12 and under. Supervise disabled and children 13 and
older.
The owner should ensure that regular inspection and maintenance checks as detailed in this manual
are performed. Keep a log of all maintenance and repair activities.
Each day before use, the owner should inspect the equipment. If there are any loose or worn components
such as belts, cables, grips, pulleys, or any missing, damaged labels, or placards, the owner should fix
any deficiencies before they allow the equipment to be used.
Use only Cybex components to maintain and repair the equipment.
Display the Facility Safety Sign so it is visible and prominent.
User Safety Precautions
Owners must instruct users to DO the following:
• Follow all warning labels and instructional placards when using equipment.
• Insert weight pin completely before using selectorized equipment.
• Consult a physician prior to commencing an exercise program. If at any time during exercise you feel
faint, dizzy or experience pain, stop and consult your physician.
• Use a spotter for Free Weight equipment.
Owners must instruct users to NOT DO the following:
• DO NOT pin weights on selectorized equipment in an elevated position or use the machine if found
in this position
• DO NOT increase weight resistance on equipment by any means other than those provided by Cybex.
• DO NOT wear loose or dangling clothing or jewelry while using equipment. Stay clear of moving parts.
• DO NOT lean or pull on machine
• DO NOT use machine for support during stretching.
• DO NOT attach resistance straps, ropes or other means to equipment, except those provided by the
manufacturer for intended use on the equipment.
• DO NOT exceed the maximum specified user weight.
• DO NOT use if equipment appears damaged or inoperable upon inspection
• DO NOT use if guards are missing or damaged.
• DO NOT remove any labeling from equipment.
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Eagle NX Seated Leg Curl Part Number 20060-999-4 D
Warnings and Cautions
Warning labels indicate a potentially hazardous situation that could result in serious injury or death if
the precautions are not observed.
Caution labels indicate a potentially hazardous situation that could result in serious injury or damage to
machine if the precautions are not observed.
See Contacting Service to replace any worn or damaged labels.
Label Placement
The following diagram shows where each label is located.
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Eagle NX Seated Leg Curl Part Number 20060-999-4 D
QtyDescription
1DE000023-X1
1DE000022-X2
28500-025-X3
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Eagle NX Seated Leg Curl Part Number 20060-999-4 D
Assembly
Machine Specifications
Total Weight and Size 20060 Seated Leg Curl
Machine Dimensions in UseMachine Dimensions at RestWeight
Same62” L × 43” W × 56” H557 Lbs
Same157 cm L × 109 cm W × 142 cm H253 Kg
Maximum Training WeightMaximum User Weight
205 lbs/93 kg300 lbs/135 kg
Choosing and Preparing a Site
Before assembling the unit, verify the chosen site meets the following criteria:
• Area is well lit and well ventilated.
• Surface is structurally sound and properly leveled.
• Free area for access to unit and emergency dismount. Minimum clearance is 23.6 inches (0.6 meters).
• Adjacent units may share the free area.
It is the responsibility of the facility owner/owner of the equipment to ensure that there is appropriate
clearance around each machine to allow for safe use and passage.
In compliance with the ADA (American Disabilities Act) there must be clear floor space of at least 30 by
48 inches and be served by an accessible route for at least one of each type of exercise equipment. If
the clear space is enclosed on three sides (e.g., by walls or the equipment itself), the clear space must
be 36 by 48 inches.
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Eagle NX Seated Leg Curl Part Number 20060-999-4 D
All other machines must have a clear floor space of 23” for all access point on the machine, unless
shown in the Owner’s Manual.
Environment
Humidity and Static Electricity
The unit is designed to function normally in an environment with a relative humidity range of 30% to
75%. The unit can be shipped and stored in a relative humidity range of 10% to 90%.
Climatic dry air may cause static electricity. During workout, user may experience a shock due to build
up of static electricity on the body and the discharge path of the unit. If static electricity is experienced,
increase humidity to a comfortable level through the use of a humidifier.
Do not install, use or store the unit in an area of high humidity, such as in the vicinity of a steam room,
sauna, indoor pool or outdoors. Exposure to extensive water vapor, chlorine and/or bromine could
adversely affect other parts of the unit.
Temperature
The unit is designed to function normally in an environment with an ambient temperature range of 50°
F (10° C) to 104° F (40° C). The unit can be shipped and stored in an environment with an ambient
temperature range of 32° F (0° C) to 140° F (60° C).
Verify Parts List Below
DiagramDescriptionPart NumberQty
Foot Pad20000-3392
Foot Pad20000-3762
Foot Pad20000-3772
Foot Pad20000-3781
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Eagle NX Seated Leg Curl Part Number 20060-999-4 D
DiagramDescriptionPart NumberQty
Decal, Weight Plate
(30-290)
12000-5601
Weight Stack Plate
(Heavy)
4000C1019
Tools Required
• 7/32” Allen wrench
• 5/16" Allen wrench (2)
• 3/4” Socket wrench
• Hammer
• 3/16” Pin punch
• Phillips screwdriver
• Loctite
®
#242
• Medium weight automotive engine oil
• Clean Cloth
Assembly Procedure
Two people will be required for this procedure.
Read and understand all instructions thoroughly before assembling this unit. Check all items
carefully. If there is damage, see the Customer Service section of this manual for proper procedure
to return, replace, or reorder parts.
If machine CAN fit through doorway
Two people will be required for this procedure
1. Move to desired location.
2. Remove shipping cones using a 3/4” socket or wrench.
3.
Remove bolt from shipping cone with hammer. Recycle cone.
4. Attach foot pads to each foot of frame.
5. If weight stack needs to be installed, follow procedure for installing weight plates and weight plate
decal.
Securely anchor machine to floor
Owner should not allow equipment to be used until it is properly anchored as described below.
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Eagle NX Seated Leg Curl Part Number 20060-999-4 D
Anchoring equipment:
• To maximize stability and eliminate rocking, tipping, or falling over,
equipment must be anchored to a solid, level surface, utilizing all anchoring
holes provided.
• Fasteners must have a minimum of 500 lbs. tensile capacity. Cybex
recommends .3/8” grade 2 bolts or better. A minimum pull force of 220
lbs/100 kgs is required for each anchor position.
• If leg frames do not contact surface, DO NOT pull down with anchors. Shim
any leg or frame not in contact with surface using flat washers.
• Due to the wide variation of flooring on which machines may be anchored
or installed, consult with a qualified and licensed contractor to ensure proper
anchoring and installation.
Verify proper operation
If machine CANNOT fit through doorway
Two people will be required for this procedure
1. Remove shipping cones using a 3/4” socket or wrench.
2.
Remove bolt from shipping cone with hammer. Recycle cone.
Disconnect cable
1. Make a note of the current cable routings and connections.This will assist you in reinstalling them
properly.
2. Remove ten screws securing top covers (front and back) to frame using a Phillips screwdriver.
QtyDescription
810-32 screw1
2# 8 screw2
2Top cover3
1Back panel4
3. Guide front top cover down cable to gain access to pulley assembly.
4. Slide back panel upward and remove.
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Eagle NX Seated Leg Curl Part Number 20060-999-4 D
5. Squeeze sides of top weight cover together and lift up.
QtyDescription
1Top weight cover1
1Spiral pin2
6. Remove spiral pin connecting cable assembly using a hammer and a 3/16” pin punch.
Remove pulley assembly
1. Remove two button head socket cap screws (BHSCS) and two pulley shaft bolts securing top two
pulley assemblies to pulley bracket using two 5/16” Allen wrenches.
QtyDescription
2Pulley shaft bolt1
2BHSCS2
2Pulley assembly3
1Pulley bracket4
2. Remove pulley assemblies from pulley bracket.
3. Remove BHSCS and pulley shaft bolts securing lower pulley assembly to pulley bracket using two
5/16” Allen wrenches.
QtyDescription
1Pulley shaft bolt1
1BHSCS2
1Lower pulley assembly3
1Pulley bracket4
4. Remove pulley assembly from pulley bracket.
5. Route cable up through top cover, guide rod plate, and pulley bracket.
6. Set cable aside for rerouting.
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Eagle NX Seated Leg Curl Part Number 20060-999-4 D
Remove weight plates
1. Turn the increment weight adjusting knob to select 0 lbs (0 kg).
2. Remove four Phillips head screws and plastic mount for guide rod access.
QtyDescription
2Top guide rod cap1
2Guide rod2
1Guide rod plate3
4Phillips head screw4
1Plastic mount5
3. Remove top guide rod caps. Top guide rod cap contains a compression spring that will fly if grasp
is not released slowly. Slide spring loaded top guide rod cap down guide rod until cap is clear of
frame. Slowly release grasp of top guide rod cap and set aside.
4. Repeat above step for opposite guide rod.
5. Lean guide rods slightly outward, away from machine. DO NOT put excessive pressure on guide
rods, it will damage lower guide rod caps.
6. Slide top weight up and out of the machine and set aside.
7. Remove weight plates and set aside for re-installation later.
Separate Frame
1. Remove six bolts and three connectors securing two halves of the frame using a 7/32” Allen wrench.
QtyDescription
6Bolt1
3Connector2
2. Move each half through the doorway to the desired location.
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Eagle NX Seated Leg Curl Part Number 20060-999-4 D
Assemble Frame
1. Apply #242 Loctite to bolts.
QtyDescription
6Bolt1
3Connector2
1# 242 Loctite3
2. Secure two halves of the frame with the six bolts and three connectors, using a 7/32” Allen wrench.
Install weight plates
1. Lean guide rods slightly outward, away from machine, DO NOT put excessive pressure on guide
rods, it will damage lower guide rod caps.
2. Wipe the entire length of the guide rods with a clean cloth.
3. Lubricate the guide rods with a light coating of medium weight oil.
4. Install each weight plate, one at a time, so wide edge of bushing faces upward (1) and narrow edge
of bushing (2) faces downward.
Incorrect: Narrow bushing edge downward.Correct: Wide bushing edge upward
5. Slide top weight onto guide rods.
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Eagle NX Seated Leg Curl Part Number 20060-999-4 D
6. Install compression spring and top guide rod cap onto guide rod. Slide spring loaded top guide rod
cap down guide rod until cap is clear of guide rod plate and install. Repeat for opposite side.
QtyDescription
2Top guide rod cap1
2Guide rod2
1Guide rod plate3
4Phillips head screw4
1Plastic mount5
7. Install four Phillips head screws securing plastic mount to guide rod plate.
Apply weight plate decal (if not already installed on weight plates)
1. Peel off half of backing from weight plate decals, making sure that the decals remain attached to
the front sheet.
QtyDescription
1Backing1
1Front sheet2
1Weight decals3
2. Place decals front sheet in the correct position on weight plates.
3. Insert a guide pin through each hole of the decals front sheet. (A guide pin can be anything that fits
through the weight stack hole, such as a weight stack selector pin.)
4. Align decals and rub them onto weight plates.
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Eagle NX Seated Leg Curl Part Number 20060-999-4 D
5. Remove front sheet, do not peel decals off of weight plates.
QtyDescription
1Weight stack selector pin1
1Weight plate decals2
6. Repeat above steps for other half of the weight plate decals.
Install cable
1. Route cable through slot in top cover, through pulley bracket, and down through guide rod plate.
2. Install two BHSCS and two pulley shaft bolts securing lower pulley assembly to pulley bracket using
two 5/16” Allen wrenches.
QtyDescription
1Pulley shaft bolt1
1BHSCS2
1Lower pulley assembly3
1Pulley bracket4
3. Install two BHSCS and two pulley shaft bolts securing top two pulley assemblies to pulley bracket
using two 5/16” Allen wrenches.
QtyDescription
2Pulley shaft bolt1
2BHSCS2
2Top pulley assembly3
1Pulley bracket4
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Eagle NX Seated Leg Curl Part Number 20060-999-4 D
4. Squeeze sides of top weight cover together and lift up. Pull down on cable until it is tight. Install
spiral pin connecting cable to top weight.
QtyDescription
1Top weight cover1
1Spiral pin2
5. Verify the cable is moving smoothly.
6. Install back panel.
7. Install ten screws securing top covers (front and back) to frame using a Phillips screwdriver.
QtyDescription
810-32 screw1
2# 8 screw2
2Top cover3
1Back panel4
Securely anchor machine to floor
Owner should not allow equipment to be used until it is properly anchored as described below.
Anchoring equipment:
• To maximize stability and eliminate rocking, tipping, or falling over,
equipment must be anchored to a solid, level surface, utilizing all anchoring
holes provided.
• Fasteners must have a minimum of 500 lbs. tensile capacity. Cybex
recommends .3/8” grade 2 bolts or better. A minimum pull force of 220
lbs/100 kgs is required for each anchor position.
• If leg frames do not contact surface, DO NOT pull down with anchors. Shim
any leg or frame not in contact with surface using flat washers.
• Due to the wide variation of flooring on which machines may be anchored
or installed, consult with a qualified and licensed contractor to ensure proper
anchoring and installation.
Page 16 of 26
Eagle NX Seated Leg Curl Part Number 20060-999-4 D
Verify proper operation
Page 17 of 26
Eagle NX Seated Leg Curl Part Number 20060-999-4 D
Exercise
Intended Use
The intended commercial use of this machine is to aid exercise and improve general physical fitness.
Instructions
Read and understand all instructions and warnings prior to using this machine in the Safety section
of the Owner’s Manual.
Use only in manner depicted. To avoid serious injury, use equipment only as
describe in placards located on each machine.
All adjustment points on the machine have yellow handles or knobs.
Muscles UsedMotionSet Up
Hamstrings
Pull down and back against pad until
feet are below seat.
• Adjust back pad to align knees with
axis of rotation marker.
• Adjust leg pad comfortably behind
ankles.
• Lower thigh pad to a snug position.
Grasp handles to stabilize body.
Page 18 of 26
Eagle NX Seated Leg Curl Part Number 20060-999-4 D
Maintenance
All preventive maintenance activities must be performed on a regular basis. Performing routine preventive
maintenance actions can aid in providing safe, trouble-free operation of all Cybex equipment.
Cybex is not responsible for performing regular inspection and maintenance actions for your machines.
Instruct all personnel in equipment inspection and maintenance actions and also in accident reporting
and recording. Cybex representatives are available to answer any questions that you may have.
Warnings
Read all warnings in this chapter.
For maintenance, service and repair:
• Must be performed by trained service personnel only
• Use only Cybex replacement parts.
Equipment hazard. To avoid serious injury or death replace worn or damaged
components immediately and keep the equipment out of use until repair is
completed.
Daily Procedures
When using strong cleaning agents such as rubbing alcohol or bleach, it is advisable to test first in an
inconspicuous area. Other cleaning agents may contain harsh or unknown solvents and are subject to
formula changes by the product manufacturer without notice. Should you desire to use other cleaning
agents, carefully try them in an inconspicuous area to determine potential damage to the material. Never
use harsh solvents or cleaners which are intended for industrial applications. To clean stained or soiled
areas, a soft white cloth is recommended. Avoid use of paper towels.
Cleaning products may be harmful/irritating to your skin, eyes, etc. Use protective gloves and eye
protection. Do Not inhale or swallow any cleaning product. Protect surrounding area/clothing from
exposure. Use in well ventilated area. Follow all product manufacturer’s warnings. Cybex and its vendors
cannot be held responsible for damage or injuries resulting from the use or misuse of cleaning products.
Clean Upholstery
ThenIf
1. Prepare a solution of 10% household liquid soap and warm water.
2. Apply with a soft damp cloth.
3. If necessary, apply a solution of liquid cleanser with a soft bristle brush.
4. Dampen a clean soft cloth in water and wipe residue away.
Light Soiling
Page 19 of 26
Eagle NX Seated Leg Curl Part Number 20060-999-4 D
ThenIf
1. Prepare a solution of 10% household bleach (sodium hypochlorite) and 90% water.
Dampen a soft white cloth in the solution.
2. Rub gently on the stained area.
3. Dampen a clean soft cloth in water and rinse area.
4. If stains are still present, a full strength household bleach may be used. Allow
bleach to puddle on the affected area or apply with a bleached-soaked cloth for
approximately 30 minutes. Dampen a clean soft cloth in water, and rinse area to
remove any remaining bleach concentration.
More Difficult
Stains
1. Dampen a soft white cloth with rubbing alcohol.
2. Gently rub stained area.
3. Dampen a clean soft cloth in water and rinse area.
More Difficult
Stains
(Alternative
Method)
1. Apply a light coat of furniture wax for 30 seconds.
2. Lightly rub area using a clean white cloth.
Restoring
Luster
Clean Frames
Wipe down all frames using a mild solution of warm water and car wash soap. Be sure to dry thoroughly.
AVOID acid or chlorine based cleaners and also cleaners containing abrasives as these could scratch
or damage the equipment.
Clean Chrome
Clean chrome tubes, first using chrome polish and then using a car wax seal. Neutral cleaners with a
pH between 5.5 and 8.5 are recommended. Be sure to dry thoroughly. AVOID acid or chlorine based
cleaners and also cleaners containing abrasives as these could scratch or damage the equipment.
Guidelines for cleaning front panel:
Use clean soft cloths or sponges for application of cleaners and again for washing and rinsing. Follow
up each application with warm water rinse.
• DO NOT use abrasives or high alkaline cleaners.
• DO NOT leave cleaners on for long periods, wash immediately.
• DO NOT apply cleaners in direct sunlight or at elevated temperatures.
• DO NOT use scrapers, squeegees, or razors.
• DO NOT clean with gasoline.
Compatible Cleaners and Detergents:
• Formula 409
• Top Job
• Joy
• Palmolive
• Windex with Ammonia D
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Eagle NX Seated Leg Curl Part Number 20060-999-4 D
To Minimize Fine or Hairline Scratches:
Mild automotive polish applied and removed with a soft clean cloth will help fill scratches.
Suggested Polishes:
• Johnson Paste Wax
• Mirror Glaze #10 Plastic Polish (by Mirror Bright Polish Co.)
• Novus Plastics Polish #1, #2 (By Novus Inc.)
Weekly Procedures
Inspect All Nuts and Bolts
Tighten all loose nuts and bolts as required.
Equipment hazard. To avoid serious injury or death replace worn or damaged
components immediately and keep the equipment out of use until repair is
completed.
Inspect Cables
Inspect all cables for wear or damage and proper tension. When inspecting cables, run fingers on the
cable, paying particular attention to bends and attachment points.
The following conditions may indicate a worn cable:
DiagramCondition of Cable
A tear or crack in
the cable sheath
that exposes the
cable
A kink in the cable
A curled sheath
Necking - A
stretched cable
sheath
Inspect Other Items
Inspect other items for proper operation, damage, or wear.
ActionInspection
Replace all loose or worn grips immediately.Inspect grips for looseness or wear.
Page 21 of 26
Eagle NX Seated Leg Curl Part Number 20060-999-4 D
ActionInspection
Replace all worn labeling immediately.
Inspect all labeling for readability, including
instructional placards, warning and caution decals.
Correct all improper alignment and operation issues
immediately.
Inspect all weight stacks for proper alignment and
operation.
Wipe Weight Stack Guide Rods clean over entire
length. Lubricate with a light coat of medium weight
automotive engine oil.
Inspect guide rods for lubrication.
Yearly Procedures
Replace all cables and belts annually
Cable Adjustment
Tools Required
9/16" Wrench (2)
Four types of cable tension adjustment are used on Cybex Strength Systems:
Jam Nut Adjustment
This type of adjustment uses a jam nut and a tension adjustment nut at the cable cam end as the primary
adjustment. The other end of the cable usually contains a roll pin adjustment.
Qty.Description
1Jam nut1
1
Tension
adjustment nut
2
Rod End Adjustment
This type of adjustment uses a socket head cap screw (SHCS) securing a cable rod end bearing to the
machine. Primary adjustment is by turning the rod end bearing. The other end of the cable usually
contains a roll pin cable adjustment.
Page 22 of 26
Eagle NX Seated Leg Curl Part Number 20060-999-4 D
Qty.Description
1Cable end1
1SHCS2
1Jam nut3
1
Cable rod end
bearing
4
1Nylon locknut5
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Eagle NX Seated Leg Curl Part Number 20060-999-4 D
Customer Service
Product Registration
To register product do the following:.
1.
Visit www.cybexintl.com.
2. Locate Product Registration in the Support section.
3. Fill out form completely.
4. Click the Submit button to register product.
Contacting Service
Hours of phone service are Monday through Friday from 8:30 a.m. to 6:00 p.m. Eastern Standard Time.
For Cybex customers living in the USA, contact Cybex Customer Service at 888-462-9239.
For Cybex customers living outside the USA, contact Cybex Customer Service at 508-533-4300 or fax
Find information on the web at www.cybexintl.com.
To contact us online go to www.cybexintl.com.
Ordering Parts
To order parts online go to www.cybexintl.com.
To speak with a customer service representative, call 888-462-9239 (for customers living within the
USA) or 508-533-4300 (for customers outside the USA).
The following information located on the serial number decal will assist our Cybex representatives in
serving you.
• Unit Serial Number, Product Name and Model Number
• Part Description and Part Number if you have it. All parts can be found on the web at
www.cybexintl.com
• Shipping Address
• Contact Name
• Include a description of the problem.
In addition to your shipping address and contact name, your account number is helpful but not required.
You may also fax orders to 508-533-5183.
Page 24 of 26
Eagle NX Seated Leg Curl Part Number 20060-999-4 D
Return Material Authorization (RMA)
The Return Material Authorization (RMA) system is used when returning material for placement, repair
or credit. The system assures that returned materials are properly handled and analyzed. Follow the
following procedures carefully.
Contact your authorized Cybex dealer on all warranty-related matters. Your local Cybex dealer will
request a RMA from Cybex, if applicable. Under no circumstances will defective parts or equipment be
accepted by Cybex without proper RMA and an Automated Return Service (ARS) label.
Please contact Cybex Customer Service for the return of any item that is defective.
Provide the technician with a detailed description of the problem you are having or the defect in the item
you wish to return. Provide the model and serial number of your Cybex equipment.
At Cybex’s discretion, the technician may request that you return the problem part(s) to Cybex for
evaluation and repair or replacement. The technician will assign you a RMA number and will send you
an ARS label. The ARS label and the RMA numbers must be clearly displayed on the outside of the
package that contains the item(s) to be returned. Include the description of the problem, the serial
number of the equipment and the name and address of the owner in the package along with the part(s).
Merchandise returned without an RMA number on the outside of the package or shipments sent COD
will not be accepted by the Cybex receiving department.
Damaged Parts
Materials damaged in shipment should not be returned for credit. Shipping damages are the responsibility
of the carrier (UPS, Federal Express, trucking companies, etc.)
Apparent Damage
Upon receipt of your shipment, check all items carefully. Any damage seen with a visual check must be
noted on the freight bill and signed by the carrier’s agent. Failure to do so will result in the carriers refusal
to honor your damage claim. The carrier will provide you with the required forms for filing such claims.
Concealed Damage
Damage not seen with a visual check upon receipt of a shipment but notices later must be reported to
the carrier as soon as possible. Upon discovery of the damage, a written or phone request to the carrier
asking them to perform an inspection of the materials must be made within ten days of the delivery date.
Keep all shipping containers and packing materials as they will be needed in the inspection process.
The carrier will provide you with an inspection report and the necessary forms for filing a concealed
damage claim. Concealed damage claim is the carrier’s responsibility.
Page 25 of 26
Eagle NX Seated Leg Curl Part Number 20060-999-4 D
10 Trotter Drive, Medway, MA 02053 • 888-462-9239 • 508-533-4300 • FAX 508-533-5183
www.cybexintl.com
