Internet & Voice
QUICK START GUIDE
Cable Modem
SBV3202
2
What’s in the Box
SBV3202 Internet & Voice Cable Modem
Power Cord
Ethernet Cable Soware License
& Warranty Card
Support Information
Card
SBV3202 Quick
Start Guide
3
Introduction
Status Indicators
Let’s Get Started
Web Manager
4
8
17
1
3
2
4
1
Status Indicators
5
Front Panel LEDs
6
US/DS On/On Upstream (send data) and Downstream
(receive data) channels are connected
Tel2 On Telephone service for Line 2 is connected
Tel1 On Telephone service for Line 1 is connected
Baery On Baery is properly connected and fully charged
Note: Detailed LED status information is available online in the
SURFboard SBV3202 User Guide at the ARRIS Support website,
www.arris.com/selelp.
LED Status Indicators
Power On AC power is properly connected to the cable
modem
Online On Cable modem is connected to the network
7
This SURFboard device is a combination DOCSIS 3.0
telephony cable modem with two Voice-over-IP (VoIP)
telephone lines and optional baery backup (baery
sold separately). It uses DOCSIS 3.0 technology to
provide secure high-speed Internet access on your
home or small business network.
Using the connection capabilities of the cable modem,
you can connect your computer via the Ethernet port
and a land-line phone via the Telephone port. The
cable modem connects to the existing coaxial cable
connection in your home.
Note: For Internet connections, you need a cable
service connection (coaxial cable line) with a cable
Internet Service Provider. The SBV3202 will not work
with Digital Subscriber Line service (twisted pair
phone line) or satellite Internet service.
8
Let’s Get Started
2
9
A
Place your cable modem on its side, then press down
and pull on the baery cover locking tab to open the
baery compartment on the boom of the cable
modem.
Slide the terminal end of the baery (label side up)
into the baery compartment until it is fully seated in
place.
Replace the baery cover with the locking tab facing
upward, and then push the baery cover until it snaps
into place.
Note: The baery for the SBV3202 is sold separately.
Baery operation is optional. Skip the following steps
if you do not intend to use a baery.
Note: The baery may take up to 12 hours to reach a
full charge.
10
Connect the coaxial cable (not included) from the
cable wall outlet or RF splier to the Cable connector
on the rear of your cable modem.
B
Tighten the connector by hand.
11
C
Connect a telephone cable to the TEL LINE port on
your telephone and to the TEL1 port on the rear of
your cable modem.
12
Connect the Ethernet cable to the Ethernet port on
the rear of your cable modem and the Ethernet port
on your wireless router, PC, or laptop.
D
13
Connect the power cord to the Power port on the
rear of your cable modem, then plug it into an
electrical wall outlet that is not controlled by a wall
switch.
E
Your cable modem automatically powers ON when the
power cord is connected.
14
Check the front panel LEDs on your cable modem.
Aer a brief pause, the Online, US/DS, and Power
LEDs should light up SOLID green.
F
15
To save time, make sure you have the cable modem
model name (SBV3202), HFC MAC ID, and Serial
Number (S/N) listed on the cable modem label
located on the boom of your cable modem or
aached in the Cable Modem Label section at the end
of this document.
Note: For Comcast subscribers, please visit
www.comcast.com/activate before calling Comcast
or ARRIS. If there is an issue with the activation,
please call Comcast: 1-855-OK-BEGIN
(1-855-652-3446). Make sure you have your
Comcast XFINITY account number, account phone
number, and login information (your email address or
user name and password).
16
G
Verify cable modem connectivity by accessing the
Internet on your connected PC or laptop.
Visit any public webpage such as www.suroard.com.
If the website fails to open, please contact your service
provider to set up your Internet service or activate your
cable modem.
17
Web Manager
3
18
A
Monitor the SBV3202 operational status using the
SBV3202 Web Manager.
Open a web browser (e.g., Internet Explorer, Google
Chrome, etc.) on your connected computer or laptop.
Type the default LAN IP address, 192.168.100.1, in
the Address bar and press Enter.
19
B
For additional assistance with your cable modem,
ARRIS is available to help. Choose one of the following:
• Visit www.arris.com/selelp for Self Help, FAQs,
Product Manuals, Live Chat, and Email support.
• Call us at 1-877-466-8646.
20
Cable Modem Label
If the label is not aached,
please check the boom of
your Cable Modem.
ARSVD01758-a
© 2018 ARRIS Enterprises, LLC. All rights reserved.
No part of this publication may be reproduced or transmied in any form or by any means
without wrien permission from ARRIS Enterprises, LLC.
ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks of ARRIS
Enterprises, LLC. Other trademarks and trade names may be used in this document to refer
to either the entities claiming the marks or the names of their products. ARRIS disclaims
proprietary interest in the marks and names of others.
