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22 EN
13 Troubleshooting
Warning
• Never remove the casing of this product.
To keep the warranty valid, never try to repair
the product yourself.
If you encounter problems when using this
device, check the following points before
requesting service. If the problem remains
unsolved, go to the Philips Web page (www.
philips.com/support). When you contact the
Consumer Care, make sure that the product
is nearby and the model number and serial
number are available.
Problem Solution
No power. Make sure that the AC power
adaptor is connected properly.
Make sure that there is power at
the AC outlet.
With a power-saving feature, the
product switches off automatically
15 minutes after the product stays
inactivity.
No sound
or poor
sound.
Adjust the volume.
Disconnect the headphones.
No
response
from the
product.
Reconnect the AC power adaptor,
and then turn on the product
again.
With a power-saving feature, the
product switches off automatically
15 minutes after the product stays
inactivity.
Remote
control
does not
work.
Before you press any function
button, select the correct source
with the remote control instead
of the main unit.
Reduce the distance between the
remote control and the main unit.
Insert the battery with its polarity
(+/– signs) aligned as indicated.
Replace the battery.
Aim the remote control directly at
the sensor on the front panel of
the main unit.
No disc is
detected.
Insert a disc.
Make sure that you place the disc
with its label facing upwards.
Wait until the moisture
condensation at the lens has
cleared.
Replace or clean the disc.
Make sure that the recordable
disc is nalized and the format
supported.
USB
storage
device
is not
supported.
Make sure that the USB storage
device is compatible with the
product.
Try another one.
Cannot
play some
les on
the USB
storage
device.
Make sure that the le format is
supported.
Make sure that the le quantity
does not exceed the maximum.
Radio
reception
is poor.
Increase the distance between
the product and other electrical
appliances.
Fully extend the antenna.
Connect an outdoor FM antenna
instead.
Timer
does not
work.
Set the clock correctly.
Activate the timer.
Clock/
timer
setting is
erased.
Power has been interrupted or
the AC power adaptor has been
disconnected.
Reset the clock/timer.
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