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English
English
18
Troubleshooting
Before calling for service, review the problems and solutions below. If none of the suggested
solutions resolve your problem, please visit our website at www.samsung.com or call Samsung
Customer Care. Note that you will be charged for any service calls in which no defects were
found.
Problems Solutions
The vacuum cleaner
does not work.
• Check the battery level and charge the battery.
• Check whether the product is turned off, and then press the power
button to turn it on.
• Check whether the pipe, dustbin or brush is blocked.
• Check whether the washable micro filter is inserted correctly.
• If the vacuum has not been used for a long time, charge the
battery.
• If the battery dies, replace the battery.
Suction force
decreases suddenly
and the vacuum
makes a vibrating
sound.
• Check whether a brush, dustbin or pipe is clogged with foreign
matter and remove it.
• Check whether the pipe, dustbin is fully filled with dust. If it is,
empty the bin.
• Check whether the filter is dirty. If it is, clean the filter.
The vacuum cleaner
cannot be charged.
• Check if foreign matter (dust) is on the charging terminal. Remove
any foreign matter with a cotton swab or soft cloth.
• Check if the vacuum cleaner is turned on, and then check if the
LED of the battery level indicator is turned on.
The spinning brush
(drum) inside a brush
does not work.
• When the spinning brush stuck display is turned on, turn off the
vacuum and check whether the brush is clogged with foreign
matter. If so, remove the foreign matter and restart the vacuum.
• Check if the vacuum cleaner is turned on and then turn it off and
on again.
- For the Jet Fit Brush, if the vacuum overheats, it may take about
30 minutes for the motor to cool.
02. VS6700AL_DJ68-00861C_EN.indd 1802. VS6700AL_DJ68-00861C_EN.indd 18 2021-02-03 �� 3:12:552021-02-03 �� 3:12:55
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