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Appendix
40
Your earbuds sound comes slower than the screen when playing
videos and games
The earbuds may have a time lag between the video and sound output when playing videos
or games when connected to a mobile device.
The noise controls mode does not work well
•
Wear both earbuds in your ears and launch active noise cancelling, which is one of the
noise controls mode. If you are unsure if the active noise cancelling feature is activated,
check it on the Galaxy Wearable app.
•
Check whether there is a buildup of foreign materials in the microphones located at the
top and bottom of the earbuds, and clean them if required.
•
Ensure that the latest software version is installed on the earbuds.
Your Galaxy Buds Pro are hot to the touch
When you use the Galaxy Buds Pro for an extended period of time, they may feel hot to the
touch. This is normal and should not affect your Galaxy Buds Pro’s lifespan or performance.
If the Galaxy Buds Pro overheat or feel hot for a prolonged period, do not use them for a
while. If the Galaxy Buds Pro continue to overheat, contact a Samsung Service Centre.
A small gap appears around the outside of the Galaxy Buds Pro
•
This gap is a necessary manufacturing feature and some minor rocking or vibration of
parts may occur.
•
Over time, friction between parts may cause this gap to expand slightly.
Managing the Galaxy Buds Pro
Basic maintenance
•
Use a soft, dry cloth to clean the earbuds after use.
•
Keep the earbuds dry. Prevent liquid from contacting or entering the earbuds.
•
Clean the earbuds regularly to prevent earwax or debris from building up in the speaker
and the air duct.
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