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14 EN
Problem Possible solution
The Wi-Fi setup is
not successful�
• If the router your purier is connected to is dual –
band and currently it is not connecting to a 2�4GHz
network, please switch to another band of the same
router (2�4GHz) and try to pair your purier again�
5GHz networks are not supported� If your purier is
connected to a dual – band router, please switch to
the 2�4GHz network of the router and try to pair your
purier again�
• Web authentication networks are not supported�
Public Wi-Fi such as oce or hotel networks are not
supported�
• Check if the purier is within range of the Wi-Fi router�
You can try to locate the air purier closer to the Wi-Fi
router�
• Check if the Wi-Fi password is correct� The password is
case-sensitive�
• Retry the setup with the instructions in section “Reset
the Wi-Fi connection”�
• Keep the appliance away from other electronic devices
that may cause interferences�
• Check if the mobile device is in airplane mode� Make
sure to have the airplane mode deactivated when
connecting to the Wi-Fi network�
• If the Wi-Fi pairing fails after trying several times,
please turn of the cellular data on your smartphone in
the Settings section and start the pairing again�
• If the Wi-Fi icon on your purier’s display is in stable
white but without seeing the purier in your app, click
on “Connect a New Device” and add the purier from
the local list on “Begin setup” page�
• Consult the help section in the app for extensive and
up-to-date troubleshooting tips�
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