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20 ENGLISH
Troubleshooting
This chapter summarizes the most common problems
you could encounter with the appliance. If you are unable
to solve the problem with the information below, visit
www.philips.com/support for a list of frequently asked
questions or contact the Consumer Care Center in your country.
Problem Possible cause Solution
The outside of
the appliance
becomes hot
during use.
The heat inside radiates
to the outside walls.
This is normal. All handles and knobs
that you need to touch during use stay
cool enough to touch.
The pan, basket, double-rack layer,
non-stick grill pan and the inside of the
appliance always become hot when the
appliance is switched on to ensure the
food is properly cooked. These parts are
always too hot to touch.
If you leave the appliance switched on
for a longer time, some areas get too hot
to touch. These areas are marked on the
appliance with the following icon:
As long as you are aware of the hot
areas and avoid touching them, the
appliance is completely safe to use.
My home-made
fries do not turn
out as I expected.
You did not use the right
potato type.
To get the best results, use fresh, slightly
oury potatoes. If you need to store the
potatoes, do not store them in a cold
environment like in a fridge. Choose
potatoes whose package states that
they are suitable for frying.
The amount of
ingredients in the basket
is too big.
Follow the instructions in this user
manual to prepare home-made fries
(see ‘Food table’ or download the free
Airfryer App).
Certain types of
ingredients need to be
shaken halfway through
the cooking time.
Follow the instructions in this user
manual to prepare home-made fries
(see ‘Food table’ or download the free
Airfryer App).
The Airfryer does
not switch on.
The appliance is not
plugged in.
When you switch on the appliance, you
hear the sound of the working fan. If you
do not hear this sound, check if the plug
is inserted in the wall outlet properly.
You have set the timer
to a time shorter than 5
minutes.
Set the timer to a time of 5 minutes or
more.
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