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- Owner's manual - (English)
- ASSEMBLY
- WHOLE-HOME CLEANING
- EMPTYING THE DUST CUP
- CLEANING AND REPLACING THE FILTERS
- MAINTENANCE
- CHECKING FOR BLOCKAGES
- ADDITIONAL ACCESSORIES AVAILABLE ON SHARKACCESSORIES.COM
- TROUBLESHOOTING
- FIVE (5) YEAR LIMITED WARRANTY
Table of contents
User Manual
ASSEMBLY
1. Place Motorized Floor Nozzle on floor and attach Pod, pressing it in until it clicks securely into place.
2. Insert Wand into pod, pressing it in until it clicks securely into place.
3. Insert Handle into wand, pressing it in until it clicks securely into place.
4. Connect Hose into back of pod, pressing it in until it clicks securely into place.
5. Insert hose clip into back of handle until it clicks into place.
IMPORTANT: For proper operation, ensure all connections are securely clicked into place
WHOLE-HOME CLEANING
SETTINGS
If the light is illuminated, the vacuum is in Carpet mode. To clean hard floors, press the selector button to switch to Hard Floor mode. When the light is NOT illuminated, the vacuum is in Hard Floor mode, and the brushrolls will spin slower.
NOTE: The brushrolls will not spin unless the wand is reclined.
For Carpet cleaning, press the button and it will illuminate in green. The brushrolls will spin faster.
NOTE: The brushrolls will not spin unless the wand is reclined.
SUCTION CONTROL
Suction Control Collar offers variable suction based on your needs. Slide to MIN to reduce suction and increase maneuverability on carpets. Slide to MAX to increase suction on bare floors.
BRUSHROLL INDICATOR LIGHT
WHAT DOES THE BRUSHROLL INDICATOR LIGHT MEAN?
Solid Green: The brushroll and Soft Roller are spinning and working properly.
Solid Red: There is a jam in the brushroll area. Turn your vacuum off and remove any blockages in the nozzle.
Flashing Red: The motorized floor nozzle is overheating. Turn off your vacuum and wait for it to cool down. After vacuum has cooled, move surface selector switch to Carpet setting, then press the selector button to turn vacuum back on.
CLEANING MODES
To engage brushrolls, turn power on, then place foot on floor nozzle and tilt handle back.
Press the Handle Release Latch to detach the handle from the wand.
Press the Wand Release button to detach the wand from the pod.
Detach wand from pod, then detach the handle from the wand (see above). Press the Lift-Away button to detach the pod from the floor nozzle.
Detach wand from pod (see above). Press the Lift-Away button to detach the pod from the floor nozzle.
NOTE: All accessories are compatible with both the wand and the handle
EMPTYING THE DUST CUP
IMPORTANT: Unplug the power cord before performing any maintenance
To remove Dust Cup, slide up the buttons on the sides of the handle. Tilt dust cup, then lift to remove
To empty debris, press lower release button and bottom of dust cup will drop open.
To remove collected debris from Lint Screen, press top release button and lift handle to open. Gently brush lint screen to clean.
To reinstall, place bottom of dust cup into pod and then tilt until it clicks into place.
CLEANING AND REPLACING THE FILTERS
CLEANING FILTERS
Regularly clean and replace your filters to keep your vacuum's suction power optimal.
To clean filters, rinse with cold water ONLY to prevent damage from cleaning chemicals. Allow all filters to air-dry for at least 24 hours before reinstalling them to prevent liquid from being drawn into electric parts.
IMPORTANT: DO NOT use soap when cleaning the filters
CLEAN PRE-MOTOR FILTERS EVERY 3 MONTHS
Remove Dust Cup, then lift out Filters.
CLEAN HEPA FILTER EVERY YEAR
Press Filter Access button at bottom of Filter Cover. Tilt cover and lift out. Remove HEPA Filter.
To reinstall, insert HEPA filter into unit and replace the cover.
MAINTENANCE
Zero-M® Technology
Zero-M technology actively removes hair wrap from your brushroll while you vacuum. If you run over a hard or sharp object or notice a noise change while vacuuming, check for blockages or objects caught in the brushroll.
CLEANING THE BRUSHROLL
To open the brushroll garage, slide both release buttons on the floor nozzle away from you, towards the back of the nozzle, then lift off the lid. Clear away any objects or debris.
To close the brushroll garage, insert the 3 tabs on top of the lid into the 3 slots in the nozzle, then push down on both sides of lid until it clicks securely into place.
NOTE: If any hair is wrapped around the brushroll, extending cleaning time will allow Zero-M technology to remove it for you. If some fibers remain wrapped around brushroll after continued use, carefully cut debris with scissors and remove it.
CLEANING THE SOFT ROLLER
To remove the Soft Roller from the nozzle, lift it out by the pull tab. Tap loose debris off the Soft Roller. Use a dry towel to wipe the Soft Roller clean, or to remove any debris caught in the teeth behind the Soft Roller.
Hand wash the Soft Roller as needed. Use only water, and let air-dry completely for at least 24 hours. Reinsert the Soft Roller under the rubber bumper in the front of the nozzle until it clicks into place
CHECKING FOR BLOCKAGES
Detach hose from vacuum pod, and check hose and opening on back of pod for blockages
Detach wand from floor nozzle and handle, and check both ends for blockages.
Detach wand from floor nozzle, tilt nozzle neck back, and check opening for blockages
Detach handle from wand and hose from the vacuum pod, and check openings for blockages
ADDITIONAL ACCESSORIES AVAILABLE ON SHARKACCESSORIES.COM
A 12-inch Crevice Tool
B Duster Crevice Tool
C Dusting Brush
D Multi-Angle Dusting Brush
E Anti-Allergen Dust Brush
F Upholstery Tool
G Wide Upholstery Tool
H Pet Multi-Tool I Under-Appliance Wand
J Pet Power Brush
K Home & Car Detail Kit
L Precision Duster
M Accessory Bag
TROUBLESHOOTING
Vacuum is not picking up debris. No suction or light suction.
- Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying the filters before reinserting in the vacuum.
- Dust cup may be full; empty dust cup.
- Check hose, hose connections, nozzle, wand, pod, and accessories for blockages. Clear any blockages found.
( Refer to Checking for Blockages section for more information.)
- If any hair, string, or carpet fibers are wrapped around the brushroll, extend cleaning time to allow Zero-M® technology to remove them.
- If some hair or fibers remain wrapped around brushroll after continued use, remove the brushroll garage lid and carefully cut debris with scissors and remove from brushroll. See Cleaning the Brushroll section for more information.
Vacuum lifts area rugs.
- Make sure selector button is set to Hard Floor.
- Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
- To minimize suction, slide the Suction Control collar to MIN.
Brushrolls do not spin.
- If the Brushroll Indicator Light turns red, immediately turn off and unplug the vacuum. Remove pod from floor nozzle and clear any blockages. Reconnect nozzle, plug in vacuum, and turn on power.
- With the power on, recline the handle, which will automatically activate the brushrolls.
- Ensure that the selector button is set to Carpet for brushrolls to spin.
Vacuum turns off on its own or indicator light flashes red.
This vacuum is equipped with a motor-protective thermostat. If your vacuum overheats, the thermostat will automatically turn the suction motor off. Perform the following steps to restart the thermostat:
- Turn vacuum off and unplug it.
- Empty dust cup and clean filters (see Emptying the Dust Cup and Cleaning the Filters).
- Check for blockages in hose, accessories, and inlet openings.
- Allow unit to cool for a minimum of 45 minutes.
- Plug in the vacuum and press the selector button to turn it on.
FIVE (5) YEAR LIMITED WARRANTY
The Five (5) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of five (5) years from the date of purchase when it is used under normal household conditions and maintained according to the requirements outlined in the Owner’s Guide, subject to the following conditions and exclusions:
What is covered by this warranty?
- The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole discretion, will be repaired or replaced up to five (5) years from the original purchase date.
- In the event a replacement unit is issued, the warranty coverage ends six (6) months following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is later. SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
- Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered by this warranty. Replacement parts are available for purchase at sharkaccessories.com.
- Any unit that has been tampered with or used for commercial purposes.
- Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling, failure to perform required maintenance (e.g., not cleaning the filters), or damage due to mishandling in transit.
- Consequential and incidental damages.
- Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the repair is performed by a repair person not authorized by SharkNinja.
- Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within the warranty period, visit sharkclean.com/support for product care and maintenance self-help. Our Customer Service Specialists are also available at 1-800-798-7398 to assist with product support and warranty service options, including the possibility of upgrading to our VIP warranty service options for select product categories.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of $24.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call 1-800-798-7398 to initiate a warranty claim. You will need the receipt as proof of purchase.A Customer Service Specialist will provide you with return and packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from state to state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.
See other models: NV70 NV358 AV993 NV352 ZU561
