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34 English
Troubleshooting
Troubleshooting
Problem Cause Action
The thaw function
does not work.
The oven may not work
if too much food is being
thawed or improper
cookware is being used.
To test the oven, put one cup
of water in a microwave-safe
container, put the container
in the oven, and then run
the microwave for 1-2
minutes to check whether
the water is heated. If the
water is heated, reduce the
amount of food and start
the function again. Use a
cooking container with a at
bottom.
The interior light is
dim or does not turn
on.
The door has been left
open for a long time.
The interior light may
automatically turn off when
the Eco function operates.
Close and reopen the door
or press the STOP/CLEAR
button.
The interior light is
covered by foreign
matter.
Clean the inside of the oven
and check again.
A beeping sound
occurs during cooking.
If the Auto Cook function
is being used, this
beeping sound means
it's time to turn over the
food.
After turning over the food,
press the START button
again to restart operation.
The oven is not level. The oven is installed on
an uneven surface.
Make sure the oven is
installed on at, stable
surface.
Problem Cause Action
There are sparks
during cooking.
Metal containers are
used during cooking or
thawing.
Do not use metal containers.
When power is
connected, the oven
immediately starts to
work.
The door is not properly
closed.
Close the door and check
again.
There is electricity
coming from the
oven.
The power source or
power outlet is not
properly grounded.
Make sure the power
source and power outlet are
properly grounded.
There is water
dripping.
Water or steam may
be generated by the
cooking or defrosting
process, depending on
the food. This is not an
oven malfunction.
Let the oven cool and then
wipe with a dry dish towel.
There is steam coming
through a crack in the
door.
Water or steam may
be generated by the
cooking or defrosting
process, depending on
the food. This is not an
oven malfunction.
Let the oven cool and then
wipe with a dry dish towel.
There is water left in
the oven.
Water or steam may
be generated by the
cooking or defrosting
process, depending on
the food. This is not an
oven malfunction.
Let the oven cool and then
wipe with a dry dish towel.
ME21K7010DS_AA_DE68-00000A_EN.indd 34 1/5/2016 12:17:12 PM
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