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User Manual
- User Manual - (English)
- Warranty - (English)
- PRODUCT OVERVIEW
- OPERATION
- SMART FUNCTIONS
- MAINTENANCE
- TROUBLESHOOTING
Table of contents
PRODUCT OVERVIEW
Standard Door
1. LED Lamp
The LED lamps inside the appliance light up when you open the door.
2. Temperature Sensor
This sensor senses the temperature of the fridge compartment.
- Maintain the distance between the sensor and food to accurately sense the temperature.
3. Automatic Icemaker
This is where ice is automatically produced and stored.
4. Craft Icemaker
This is where craft ice is automatically produced and stored.
5. Freezer Shelf
Stores frozen food such as meat, fish, and ice cream.
- To freeze food items quickly, store the food on a shelf other than the top shelf. Food items will freeze most quickly on any shelf except for the top shelf.
6. Freezer Door Bin
Stores small packages of frozen food. Do not store ice cream or food which will be stored for a long period of time.
7. Freezer Drawer
Stores frozen food for longer storage.
8. Fridge Shelf
Stores refrigerated foods and fresh foods.
- Store foods with higher moisture content at the front of the shelf.
- Adjust the shelf height by inserting the shelf in another groove at a different height.
- The actual number of shelves will differ from model to model.
9. Fridge Door Bin
Stores small packages of refrigerated foods, drinks and sauce containers.
10. Control Panel
Sets the refrigerator and freezer temperatures or other functions.
11. Fridge Drawer
Stores fruits and vegetables to keep fresh for as long as possible.
12. Bottom Drawer Cover
OPERATION
Before Use
Checklist
Clean the refrigerator.
Clean the refrigerator thoroughly and wipe off all dust that accumulated during shipping.
CAUTION
Do not scratch the refrigerator with a sharp object or use a detergent that contains alcohol, a flammable liquid or an abrasive when removing any tape or adhesive from the refrigerator. Remove adhesive residue by wiping it off with your thumb or dish detergent.
Do not peel off the model or serial number label or the technical information on the rear surface of the refrigerator.
Open doors and drawers to ventilate the interior.
The inside of the refrigerator may smell like plastic at first. Remove any adhesive tape from inside the refrigerator and open the refrigerator doors and drawers for ventilation.
Connect the power supply.
Check if the power supply is connected before use.
Turn off the icemaker.
Turn off the icemaker if the refrigerator is not yet connected to the water supply.
NOTE: The icemaker water valve may buzz if the icemaker is turned on while the refrigerator is not connected to the water supply
Wait for the refrigerator to cool.
Allow the refrigerator to run for at least two to three hours before putting food in it. Check the flow of cold air in the freezer compartment to ensure proper cooling.
CAUTION: Putting food in the refrigerator before it has cooled could cause the food to spoil, or a bad odor to remain inside the refrigerator.
The refrigerator makes a loud noise after initial operation.
This is normal. The volume will decrease as the temperature decreases.
Control Panel
Control Panel Features
Refrigerator Control Panel
1. Refrigerator
Indicates the set temperature of the refrigerator compartment in Celsius (°C) or Fahrenheit (°F). The default refrigerator temperature is 37 °F (3 °C). Press the Refrigerator button repeatedly to select a new set temperature from 33 °F to 43 °F (1 °C to 7 °C).
NOTE
- To change the temperature mode from °F to °C (or vice versa) press and hold the Refrigerator and Freezer buttons simultaneously for approximately five seconds. The temperature indicator on the display window switches between Celsius and Fahrenheit.
- The displayed temperature is the target temperature, and not the actual temperature of the refrigerator. The actual refrigerator temperature depends on the food inside the refrigerator.
2. Water Filter
Replace the water filter when the Replace Filter icon turns on. After replacing the water filter, press and hold the Water Filter button for three seconds to turn the icon light off. Replace the water filter approximately every six months.
3. Freezer
Indicates the set temperature of the freezer compartment in Celsius (°C) or Fahrenheit (°F). The default freezer temperature is 0 °F (-18 °C). Press the Freezer button repeatedly to select a new set temperature from - 7 °F to 5 °F (-23 °C to -15 °C) or - 4 ℉ to 4 ℉.
4. Self Care
UV light is used to keep the water outlet clean. UV clean function runs automatically for 10 minutes every hour or can be manually activated at any time. Press and hold this button for 3 seconds to activate it manually.
NOTE
- During operation, the function stops if the Water button is pressed. It resumes automatically after 1 hour.
- The function runs automatically for 10 minutes every hour without requiring you to press the Self Care button.
- UVnano is a compound word derived from the words UV and its unit, a nanometer.
5. Craft Ice
Press the Craft Ice button repeatedly to toggle between the 3 ICE, 6 ICE and OFF modes.
After 5 seconds of idle time, the last mode will be saved, and the display will return to normal.
- To turn off the Craft Ice maker, select the OFF mode.
- To turn on the Craft Ice maker, select the 3 ICE or 6 ICE mode.
NOTE For more ice, select the 6 ICE mode. For clearer ice, select the 3 ICE mode.
6. Wi-Fi
The Wi-Fi button, when used with the LG ThinQ app, allows the refrigerator to connect to a home Wi-Fi network. Refer to Smart Functions for information on the initial setup of the application.
The Wi-Fi indicator shows the status of the refrigerator's network connection. The indicator illuminates when the refrigerator is connected to the Wi-Fi network. Press and hold the Wi-Fi button for 3 seconds to connect to the network. The indicator blinks while the connection is being made and then turns on once the connection is successfully made.
7. Smart Grid
Press the Smart Grid button to turn the function On/Off. When the function is on, the indicator illuminates. The function automatically turns on when the refrigerator is connected to the Wi-Fi network. The Smart Grid function is only available if your electric utility company supports the function.
When the refrigerator is responding to a Demand Response (DR) message from the electric company, the Grid On indicator illuminates.
8. Ice Plus
This function increases both ice making and freezing capabilities.
- Press the Ice Plus button to illuminate the icon and activate the function for 24 hours. The function automatically shuts off after 24 hours.
- Stop the function manually by pressing the button once more.
9. Ice On/Off
Press and hold the Ice On/Off button for three seconds to turn the in-door icemaker on/off.
10. Lock
The lock function disables every other button on the display.
- When power is initially connected to the refrigerator, the lock function is off.
- To lock the control panel buttons, press and hold the Lock button until the indicator appears in the display and the function is activated.
- To disable the function, press and hold the Lock button for approximately three seconds.
NOTE
Display Mode (For Store Use Only)
- The Display Mode disables all cooling in the refrigerator and freezer sections to conserve energy while on display in a retail store. When activated, OFF is displayed on the control panel.
- To deactivate/activate:
With either refrigerator door opened, press the Ice Plus button 3 times consecutively while pressing the Refrigerator button. The control panel beeps and the temperature settings display to confirm that Display Mode is deactivated. Use the same procedure to activate Display Mode.
Dispenser Control Panel
Water & Ice Type
Select the desired dispenser mode from the buttons on the dispenser control panel. From left to right, the icons indicate cubed ice 1, water 2, and crushed ice 3. Press the dispenser switch with a glass or other container to dispense cubed ice, water or crushed ice.
NOTE When the refrigerator is in the Power Saving Mode, the display remains off until a door is opened or a button is pressed. Once on, the display remains on for 20 seconds.
Sabbath Mode
Using the Sabbath Mode
Sabbath mode is used on the Jewish Sabbath and Holidays.
- To turn Sabbath mode on, touch the display to activate it, then press and hold the Freezer and Wi-Fi buttons for 3 seconds until sb appears in the display.
- To turn Sabbath mode off manually, press and hold the Freezer and Wi-Fi buttons for 3 seconds.
NOTE
- Sabbath mode automatically turns off after 96 hours.
- Once turned on, Sabbath mode is maintained even after a power outage.
- Selecting Sabbath mode automatically turns off the alarm functions.
- The dispenser and InstaView are disabled in Sabbath mode, on applicable models.
Ice and Water Dispenser
Before Using the Ice and Water Dispenser
CAUTION
- Keep children away from the dispenser. Children may play with or damage the controls.
- Throw away the first bin full of ice (about 140- 160 cubes) after installation. The first ice and water dispensed may include particles or odor from the water supply line or the water tank. This is also necessary if the refrigerator has not been used for a long time.
- Dispense and throw away 2.5 gallons of water (flush for approximately 5 minutes) after installation. Do not dispense the entire 2.5 gallon amount continuously. Press and release the dispenser pad for cycles of 30 seconds ON and 60 seconds OFF. This is also necessary if the refrigerator has not been used for a long time.
- If ice or water dispenses unexpectedly, turn off the water supply and contact an LG Electronics Customer Information Center.
- Never use a glass that is exceptionally narrow or deep. Ice may jam in the ice passage and refrigerator performance may be affected.
- When dispensing ice from the dispenser, do not use a fragile container. • Do not hang on to or place heavy objects on the refrigerator’s dispenser.
NOTE
- The dispenser will not operate when either of the refrigerator doors is open.
- If discolored ice is dispensed, check the water filter and water supply. If the problem continues, contact an LG Electronics Customer Information Center. Do not use the water or ice until the problem is corrected.
- Dispense ice into a glass before filling it with water or other beverages. Splashing may occur if ice is dispensed into a glass that already contains liquid.
- Some dripping may occur after dispensing. Hold the cup beneath the dispenser for a few seconds after dispensing to catch all of the drops.
- Keep containers at an appropriate distance from the dispensers. Tall, narrow glasses should be held far enough from the ice outlet to prevent ice from jamming in the ice chute. A container with a very small opening should be held as close to the dispenser as possible to avoid spilling.
Using the Ice and Water Dispenser
1. Press the icon for the desired dispenser mode (1). The LED over the selected icon turns on.
2. Press the dispenser paddle (2) with (1) glass or other container to dispense cubed ice, water or crushed ice.
Cleaning the Dispenser
Cleaning the Ice and Water Outlet
Wipe the water outlet (1) or ice outlet (2) frequently with a clean cloth as it may get dirty easily.
NOTE
- Lint from a cloth may adhere to the outlets.
- The UV clean function runs automatically for 10 minutes every hour to clean the dispenser outlet. Press and hold the Self Care button for 3 seconds to manually activate it.
Cleaning the Dispenser Tray
Wipe the entire area with a damp cloth. The dispenser tray may become wet easily due to spilled ice or water.
Locking the Ice and Water Dispenser
Press and hold the Lock button for three seconds to lock the dispenser and all the control panel functions. Follow the same instructions to unlock.
In-Door Ice Bin
Before Using the In-Door Ice Bin
The icemaker stops producing ice when the indoor ice bin is full. To make room for additional ice, empty the ice bin into another location in the freezer compartment. During use, the ice may stack unevenly in the bin, causing the icemaker to misread the number of ice cubes and stop producing ice. Shaking the ice bin to level the ice within it can reduce this problem.
CAUTION
- Keep hands and tools out of the in-door ice bin and dispenser chute. Failure to do so may result in damage or personal injury.
- When handling the ice bin, keep hands away from the icemaker tray area to avoid personal injury.
- Storing cans or other items in the ice bin will damage the icemaker.
- Never use thin crystal glasses or containers to collect ice. Such containers may chip or break resulting in glass fragments in the ice.
To prevent ice cubes from melting and leaking from the dispenser, ALWAYS empty the ice bin when the icemaker is turned OFF for more than a few hours.
The ice passage may become blocked with frost if only crushed ice is used. Remove the frost that accumulates by removing the ice bin and clearing the passage with a rubber spatula. Dispensing cubed ice can also help prevent frost buildup.
Detaching/Assembling the In-Door Ice Bin
CAUTION
- Only qualified service personnel from an LG Electronics service center should disassemble or repair the icemaker.
- When handling the ice bin, keep hands away from the icemaker tray area to avoid personal injury.
- Avoid touching the auto shutoff (feeler arm) when replacing the ice bin.
1. To detach, lift the ice storage bin slightly and pull it out as shown in the figure.
NOTE Use both hands to remove the ice bin to avoid dropping it.
2. To assemble, carefully insert the in-door ice bin, slanting the top slightly to fit it under the icemaker
Automatic Icemaker
WARNING
- DO NOT place fingers in the automatic icemaker when the refrigerator is plugged in.
- Avoid contact with any moving parts of the ejector mechanism or with the heater that releases the ice cubes
Before Using the In-Door Icemaker
NOTE
- Ice is made in the automatic in-door icemaker and sent to the dispenser. The icemaker produces 70 - 182 cubes in a 24-hour period, depending on freezer compartment temperature, room temperature, number of door openings and other operating conditions.
- It takes about 12 to 24 hours for a newly installed refrigerator to begin making ice.
- Ice-making stops when the in-door ice bin is full. When full, the in-door ice bin holds approximately 6 to 8 (12-16 oz.) glasses of ice.
- Foreign substances or frost on the ice-detecting sensor can interrupt ice production. Make sure the sensor area is clean at all times for proper operation.
- To increase ice production, use the Ice Plus function. The function increases both ice making and freezing capabilities.
In-Door Icemaker
(1) Auto Shutoff (feeler arm)
Before Using the Freezer Icemaker
This feature is only available on some models.
The feature may vary depending on model purchased.
NOTE
- Throw away the first bin full of ice after installation. This is also necessary if the refrigerator has not been used for a long time.
- The icemaker begins producing ice approximately 48 hours after the appliance is initially installed.
- The sound of ice dropping into the ice bin is normal.
- If the ice bin is completely filled with ice, ice production will stop.
- The amount and shape of ice may vary according to the environment (ambient temperature around the appliance, frequency of the door being opened, amount of food stored in the appliance, water pressure, etc.).
- In the event of a power outage, throw away the ice stored in the ice bin.
Freezer Icemaker (Craft IceTM)
This feature is only available on some models.
(1)Feeler Arm
CAUTION Do not insert round ice into the in-door ice bin, as it can damage the ice and water dispenser.
NOTE
- The icemaker begins producing ice approximately 48 hours after the appliance is initially installed. The first batches of ice may not be round and clear.
- Following installation or water filter replacement, the first few batches of ice may be semicircular or contain air bubbles.
- If the water pressure is less than 20 psi (138 kPa) or a reverse osmosis system is used, the shape of the ice may vary.
- The ice may look cloudy depending on the water quality in the installation location and the operating conditions.
- Throw away any shards of ice you may find in the ice bin, as they may stick to the ice stored in the ice bin.
- After a short term power outage, it will take longer to make the first batch of ice, and the ice may not be round. If the power will be out for a longer period, throw away the ice stored in the ice bin.
- The Craft Ice icemaker produces 1 batch of round ice (3 pieces) at a time.
- In 3 ICE mode, the Craft Ice icemaker produces 1 batch of round ice (3 pieces) about every 24 hours. In 6 ICE mode, the Craft Ice icemaker produces 2 batches of round ice (6 pieces total) in the same period.
- For more ice, select the 6 ICE mode. For clearer ice, select the 3 ICE mode.
- The time needed to make ice may vary according to operating conditions.
- The ice bin stores 20 - 30 pieces of round ice.
Turning the Icemaker On/Off
To turn icemakers On/Off, refer to Control Panel in the Operation section.
Normal Sounds You May Hear
Keeping the power turned on to the icemaker before the water line is connected can damage the icemaker.
You will hear the sound of ice dropping into the bin and water running in the pipes as the icemaker refills.
The icemaker water valve buzzes as the icemakers fill with water. If the icemakers are turned on, they will buzz even if they have not yet been hooked up to water.
To stop the buzzing:
- Turn icemakers off by refering to Control Panel in the Operation section.
Preparing for Vacation
Turn icemakers off and shut off the water supply to the refrigerator.
To turn the icemakers off, refer to Control Panel in the Operation section.
NOTE The ice bin should be emptied any time icemakers are turned Off.
If the ambient temperature will drop below freezing, have a qualified technician drain the water supply system to prevent serious property damage due to flooding caused by ruptured water lines or connections.
Drawers
Removing/Assembling Drawers
1. To remove drawers, pull them out to full extension, lift the front, and pull straight out.
NOTE When removing or installing the drawer, lift the cover to help remove or insert the drawer.
2. To assemble drawers, slightly tilt up the front, insert into the frame and push back into place.
CAUTION
Use both hands to remove and assemble drawers. The compartment is heavy when filled with food and may cause injury if dropped.
Open refrigerator doors fully when removing or assembling drawers.
You will see the water tank while removing the Fresh Zone drawer. Do not remove the water tank or water leakage may occur. The water tank is not a removable part.
(1) Water tank (Type A)
(2) Water tank (Type B)
Refrigerator Shelves
The shelves in the refrigerator are adjustable to meet individual storage needs.
Adjusting the shelves to fit items of different heights will make finding the exact item you want easier.
Detaching/Assembling Shelves
CAUTION Do not clean glass shelves with warm water while they are cold. Shelves may break if exposed to sudden temperature changes or impact.
1. To detach, remove all items from the shelf. Lift the back of the shelf slightly to disengage the rail stops.
2. Holding the shelf with both hands, tilt the shelf and pull it out.
3. To assemble, tilt the front of the shelf up and guide the shelf into the slots at a desired height, keeping shelf holder down.
4. Slide the shelf in, then lower the front of the shelf.
CAUTION Make sure that shelves are level from one side to the other. Failure to do so may result in the shelf falling or spilled food.
InstaView
InstaView Door-in-Door
Knock twice on the glass to turn the LED light inside the InstaView on or off. The LED light turns off automatically after 10 seconds.
NOTE
- The LED light does not turn on if either door is open.
- The InstaView function will not activate for two seconds after closing the door.
- The InstaView function is disabled when the ice dispenser is in use.
Door-in-Door
This feature is only available on some models.
The Door-in-Door compartment allows for easy access to commonly used food items.
Door-in-Door Compartment
To access the Door-in-Door compartment, pull the lever at the bottom of the door upwards until the Door-in-Door opens
Door Bins
Detaching/Assembling Door Bins
The door bins are removable for easy cleaning and adjustment.
1. To remove the bin, simply lift the bin up and pull straight out.
2. To assemble the bin, slide it in above the desired support and push down until it snaps into place.
CAUTION
- Regularly detach and wash the storage bins and shelves; they can become easily contaminated by food.
- Do not apply excessive force while detaching or assembling the storage bins.
- Do not use the dishwasher to clean the storage bins and shelves.
SMART FUNCTIONS
LG ThinQ Application
This feature is only available on models with Wi-Fi.
The LG ThinQ application allows you to communicate with the appliance using a smartphone.
LG ThinQ Application Features
- Smart Learner - Provides a more personalized experience based on an analysis of your usage patterns.
- Smart Sabbath - Activates or deactivates the Sabbath mode and sets the schedule for the mode activation.
- Energy Monitoring - This feature keeps track of the refrigerator’s power consumption and the number of door openings.
- Remote Control - Controls the refrigerator temperature, air filter and Ice Plus from the smartphone app.
- Push Messages - If the door remains open for more than ten minutes, you will receive a push message. When Ice Plus is finished, you will receive a push message.
- Smart Diagnosis™ - This function provides useful information for diagnosing and solving issues with the appliance based on the pattern of use.
- Settings - Allows you to set various options on the refrigerator and in the application. † This feature is only available on some models.
NOTE
- If you change your wireless router, Internet service provider, or password, delete the registered appliance from the LG ThinQ application and register it again.
- This information is current at the time of publication. The application is subject to change for product improvement purposes without notice to users.
Before Using LG ThinQ Application
1. Use a smartphone to check the strength of the wireless router (Wi-Fi network) near the appliance.
If the distance between the appliance and the wireless router is too far, the signal becomes weak. It may take a long time to register or fail to install the application.
2. Turn off the Mobile data or Cellular Data on your smartphone.
3. Connect your smartphone to the wireless router.
NOTE
- To verify the Wi-Fi connection, check that the WiFi indicator on the control panel is lit.
- The appliance supports 2.4 GHz Wi-Fi networks only. To check your network frequency, contact your Internet service provider or refer to your wireless router manual.
- LG ThinQ is not responsible for any network connection problems or any faults, malfunctions, or errors caused by network connection.
- The surrounding wireless environment can make the wireless network service run slowly.
- If the appliance is having trouble connecting to the Wi-Fi network, it may be too far from the router. Purchase a Wi-Fi repeater (range extender) to improve the Wi-Fi signal strength.
- The network connection may not work properly depending on the Internet service provider.
- The Wi-Fi may not connect or the connection may be interrupted because of the home network environment.
- If the appliance cannot be registered due to problems with the wireless signal transmission, unplug the appliance and wait about a minute before trying again.
- If the firewall on your wireless router is enabled, disable the firewall or add an exception to it.
- The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)
- Smartphone user interface (UI) may vary depending on the mobile operating system (OS) and the manufacturer.
- If the security protocol of the router is set to WEP, network setup may fail. Change the security protocol (WPA2 is recommended), and register the product again.
Installing the LG ThinQ Application
Search for the LG ThinQ application from the Google Play Store or Apple App Store on a smartphone. Follow instructions to download and install the application.
Connecting to Wi-Fi
The Wi-Fi button, when used with the LG ThinQ application, allows the appliance to connect to a home Wi-Fi network. The Wi-Fi indicator shows the status of the appliance’s network connection. The Wi-Fi indicator illuminates when the appliance is connected to the Wi-Fi network.
- Initial Appliance Registration Run the LG ThinQ application and follow the instructions in the application to register the appliance.
- Re-registering the Appliance or Registering Another User Press and hold the Wi-Fi button for 3 seconds to temporarily turn it off. Run the LG ThinQ application and follow the instructions in the application to register the appliance.
NOTE To disable the Wi-Fi function, press and hold the Wi-Fi button for 3 seconds. The Wi-Fi indicator will be turned off.
Wireless LAN Module Specifications
Frequency Range 2412 - 2462 MHz
Output Power (Max) <30 dBm
FCC Notice
The following notice covers the transmitter module contained in this product.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and the receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference and
(2) This device must accept any interference received, including interference that may cause undesired operation.
Any changes or modifications in construction of this device which are not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
FCC RF Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be colocated or operating in conjunction with any other antenna or transmitter.
This equipment should be installed and operated with a minimum distance of 20 cm (7.8 inches) between the antenna and your body. Users must follow the specific operating instructions for satisfying RF exposure compliance.
Industry Canada Statement
This device contains licence-exempt transmitter(s)/ receiver(s) that comply with Innovation, Science and Economic Development Canada’s licenceexempt RSS(s). Operation is subject to the following two conditions:
(1) This device may not cause interference.
(2) This device must accept any interference, including interference that may cause undesired operation of the device.
IC Radiation Exposure Statement
This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment.
This equipment should be installed and operated with a minimum distance of 20 cm (7.8 inches) between the antenna and your body.
NOTE THE MANUFACTURER IS NOT RESPONSIBLE FOR ANY RADIO OR TV INTERFERENCE CAUSED BY UNAUTHORIZED MODIFICATIONS TO THIS EQUIPMENT. SUCH MODIFICATIONS COULD VOID THE USER’S AUTHORITY TO OPERATE THE EQUIPMENT.
Smart Grid Function
When the refrigerator operates in Smart Grid mode, the Smart Refrigerator function can control energy usage or delay the operation of some functions to save energy during peak usage periods.
- You can override the Smart Grid function any time (using the Smart Grid button or application).
- To use the Smart Grid function, you need to register your application with your electric utility company, provided that your electric utility company supports the function. In other words, the Smart Grid function will not be available if your electric utility company does not support the function or does not have the capability to support the function.
Smart Grid Application Features
- Smart Saving_Demand Response
- You can lower energy usage based on Demand Response (DR) signals from the utility company. If the refrigerator is operating in Smart Saving mode according to the DR signal, you can see a pop up.
- Seasonal Energy Savings
- Lower energy usage based on time period.
Using the Smart Grid Function
This feature responds to notification events from your utility company to run high energy consuming tasks during off-peak periods when demand is lower. These notification events are known as Demand Response signals.
If the refrigerator receives a Demand Response signal from the utility company, the refrigerator will turn on the Grid LED on the refrigerator display and control its power consumption according to the signal. The refrigerator will respond to the signals received from the utility company as long as product performance is maintained.
If the refrigerator receives a Demand Response signal, the refrigerator will operate in Delay Appliance Load (DAL) or Temporary Appliance Load Reduction (TALR) mode.
Delay Appliance Load (DAL)
The refrigerator responds to a DAL signal by providing a moderate load reduction for the duration of the delay period.
This mode controls functions that consume a lot of energy such as adjusting the cooling system, running the defrost cycle, and making ice.
- When the refrigerator operates in DAL mode, the Grid LED is illuminated on the refrigerator display.
- DAL mode is automatically deactivated after the period stipulated by the DAL signal (max. 4 hours) or when you override the Smart Grid function.
Temporary Appliance Load Reduction (TALR)
The refrigerator responds to a TALR signal by aggressively reducing the load for a short time period, typically 10 minutes. This mode reduces energy consumption by stopping the compressor and controlling the functions that consume a lot of energy such as the defrost cycle and fan.
- When the refrigerator operates in TALR mode, the Grid LED is illuminated on the refrigerator display.
- TALR mode is automatically deactivated after the received duration (max. 10 minutes), or when you override the Smart Grid function. The mode is immediately deactivated and the refrigerator returns to its normal state when the door is opened or closed, or the dispenser is used.
Override Smart Grid Mode
To ignore the Demand Response signal from the utility company and override the Smart Grid function, push the Smart Grid button while the refrigerator is in Smart Grid mode.
When you override the Smart Grid function, the refrigerator ignores the Demand Response signal and is no longer controlled by the utility company until the next Demand Response signal is sent. You can also override the Smart Grid function using the smart phone app.
LG Open API
You can manage Smart Grid features for the LG Smart Refrigerator.
Please check the detailed specifications on the notice page on us.smartthinq.com.
API List
- Demand Response
- Send demand response signal
- Power Saving
- Set saving mode
- Get schedule of DR/Delay Defrost
- Energy Monitoring
- Get door open event
- Get energy consumption
- Delay Defrost Capability
- Insert a delay defrost schedule event
- Update a delay defrost schedule event
- Delete a delay defrost schedule event
- Get the delay defrost schedule
Smart Diagnosis™ Feature
This feature is only available on models with the or logo. Use this feature to help you diagnose and solve problems with your appliance.
NOTE
- For reasons not attributable to LGE’s negligence, the service may not operate due to external factors such as, but not limited to, Wi-Fi unavailability, Wi-Fi disconnection, local app store policy, or app unavailability.
- The feature may be subject to change without prior notice and may have a different form depending on where you are located.
Using LG ThinQ to Diagnose Issues
If you experience a problem with your Wi-Fi equipped appliance, it can transmit troubleshooting data to a smartphone using the LG ThinQ application.
Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions provided in the LG ThinQ application.
Using Audible Diagnosis to Diagnose Issues
Follow the instructions below to use the audible diagnosis method.
Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions for audible diagnosis provided in the LG ThinQ application.
1. Open the right refrigerator door.
2. Hold the Lock button for three seconds.
If the display has been locked for over five minutes, you must deactivate the lock and then reactivate it.
3. Hold the mouthpiece of your phone in front of the speaker that is located on the right hinge of the refrigerator door.
4. Press and hold the Freezer button for three seconds while continuing to hold your phone to the speaker.
5. After you hear three beeps, release the Freezer button.
6. Keep the phone in place until the tone transmission has finished. The display will count down the time. Once the countdown is over and the tones have stopped, the diagnosis will be displayed in the application.
NOTE For best results, do not move the phone while the tones are being transmitted.
MAINTENANCE
Cleaning
WARNING Use non-flammable cleaner. Failure to do so can result in fire, explosion, or death.
CAUTION
- Do not use an abrasive cloth or sponge when cleaning the interior and exterior of the refrigerator.
- Do not place your hand on the bottom surface of the refrigerator when opening and closing the doors.
General Cleaning Tips
- Both the refrigerator and freezer sections defrost automatically; however, clean both sections once a month to prevent odors.
- Wipe up spills immediately.
- Unplug the refrigerator or disconnect power before cleaning.
- Remove all removable parts, such as shelves.
- Use a clean sponge or soft cloth and a mild detergent in warm water. Do not use abrasive or harsh cleaners.
- Hand wash, rinse and dry all surfaces thoroughly.
Exterior
For products with black stainless steel exterior, spray glass cleaner on a clean microfiber cloth and rub in direction of grain. Do not spray glass cleaner directly at the display panel. Do not use harsh or abrasive cleaners.
For products with a standard stainless steel exterior, use a damp microfiber cloth and rub in the direction of the grain. Dry with a paper towel to avoid streaks. For stubborn stains and fingerprints, use a few drops of liquid dish soap in water, and rinse with hot water before drying. Do not use abrasive or harsh cleaners.
Inside Walls
Allow freezer to warm up so the cloth will not stick.
To help remove odors, wash the inside of the refrigerator with a mixture of baking soda and warm water. Mix 2 tablespoons of baking soda to 1 quart of water (26 g soda to 1 liter water.) Be sure the baking soda is completely dissolved so it does not scratch the surfaces of the refrigerator.
Door Liners and Gaskets
Use a clean sponge or soft cloth and a mild detergent in warm water. Do not use cleaning waxes, concentrated detergents, bleaches, or cleaners containing petroleum on plastic refrigerator parts.
Plastic Parts (Covers and Panels)
Use a clean sponge or soft cloth and a mild detergent in warm water. Do not use glass cleaners, abrasive cleansers, or flammable fluids. These can scratch or damage the material.
Condenser Coils
Use a vacuum cleaner with a brush or crevice attachment to clean the condenser cover and vents. Do not remove the panel covering the condenser coil area.
Air Filter
Reusing the Air Filter
You can remove the odors absorbed by the air filter and reuse the filter.
1. To remove the air filter, pull out the upper fridge drawer.
2. Unscrew the screw at the air filter.
3. Press on the hooks at the air filter and then take it out.
4. Leave the filter in the sun to dry or use a hair dryer.
To increase deodorizing performance, a natural palm wood material is attached to the filter. If residue falls off, it will not harm you and can be wiped off easily with a towel or cloth.
Water Filter
Before Replacing the Water Filter
WARNING
- To reduce the risk associated with choking, do not allow children under 3 years of age to have access to small parts during the installation of this product.
- To reduce the risk associated with the ingestion of contaminants, do not use with water that is microbiologically unsafe or of unknown quality without adequate disinfection before or after the system. Systems certified for cyst reduction may be used on disinfected water that may contain filterable cysts.
- Use of unauthorized water filters may result in product malfunction, water leakage or water quality issues, which will not be covered under the product warranty.
CAUTION
- Read and follow Use Instructions before installation and use of this system.
- Installation and use MUST comply with all state and local plumbing codes.
- Do not install if water pressure exceeds 120 psi (827 kPa). If your water pressure exceeds 80 psi, you must install a pressure limiting valve. Contact a plumber if uncertain how to check your water pressure.
- Do not install where water hammer conditions may occur. If water hammer conditions exist you must install a water hammer arrester. Contact a plumbing professional if you are uncertain how to check for this condition.
- Do not install on hot water supply lines. The maximum operating water temperature of this filter system is 100 °F (37.8 °C).
- Protect filter from freezing. Drain filter when temperatures drop below 40 °F (4.4 °C).
- The disposable filter cartridge MUST be replaced every 6 months, at the rated capacity or if a noticeable reduction in flow rate occurs.
- To protect it from freezing, remove filter cartridge when temperatures are expected to drop below 33° F.
- Do not install systems in areas where ambient temperatures may go above 110° F (43.3° C).
- Where a backflow prevention device is installed on a water system, a device for controlling pressure due to thermal expansion must be installed.
- Ensure all tubing and fittings are secure and free from leaks.
Replacing the Water Filter
- Replace the water filter:
- Approximately every six months.
- When the Water Filter LED turns on.
- When the water dispenser output decreases.
- To purchase a replacement water filter:
- Visit your local dealer or distributor
- Search using "water filter" on lg.com
- Use replacement cartridge: LT1000P, LT1000PC, LT1000PCS or ADQ747935**
1. If the top shelf, located below the water filter, is in the highest position, it will need to be removed prior to replacing the water filter.
To remove any shelf, tilt up the front of the shelf and lift it. Pull the shelf out.
2. Pinch the sides to open the water filter cover.
3. Pull the water filter downward and turn it counterclockwise before pulling it out.
Make sure to rotate the filter down completely before pulling it out of the manifold hole.
NOTE
- Replacing the water filter causes a small amount of water (around 1 oz. or 25 cc) to drain.
- Wrap a cloth around the front end of the water filter cover to collect any leaking water. Hold the water filter upright, once it is removed, to prevent any remaining water from spilling out of the water filter.
4. Replace with a new water filter.
Take the new water filter out of its packing and remove the protective cover from the orings. With the water filter tabs in the horizontal position, push the new water filter into the manifold hole and turn it clockwise until it stops.
5. Close the water filter cover. The cover will click when closed correctly.
6. After the water filter is replaced, dispense 2.5 gallons of water (flush for approximately 5 minutes) to remove trapped air and contaminants from the system.
NOTE Do not dispense the entire 2.5 gallon amount continuously. Press and release the dispenser pad for cycles of 30 seconds ON and 60 seconds OFF.
7. After changing the filter, press and hold the Water Filter button for three seconds to reset the indicator light.
CAUTION LG strongly recommends that you use LGauthorized water filters to prevent water quality issues, water leakage and appliance malfunction.
TROUBLESHOOTING
FAQs
Frequently Asked Questions
Q: What are the best temperature settings for my refrigerator and freezer?
A: The default setting for the refrigerator is 37° Fahrenheit (3° Celsius). The default setting for the freezer is 0° Fahrenheit (-18° Celsius). Adjust these settings as necessary to keep food at desired temperatures. Milk should be cold when stored on the inner shelf of the refrigerator. Ice cream should be firm and ice cubes should not melt in the freezer. To switch the display from Fahrenheit to Celsius, press and hold the Freezer and Refrigerator buttons until you hear a beep and the settings in the display change.
Q: How do I set the refrigerator and freezer temperatures?
A: Continually press the Refrigerator or Freezer button on the control panel until the desired temperature appears. The numbers will cycle from highest to lowest and then return to the highest again with continuous pressing.
Q: Why do I hear a buzzing noise from my refrigerator periodically?
A: This may happen if you do not have a water source attached to your refrigerator and the icemaker is turned on. If you do not have a water source attached to the back of the refrigerator you should turn the icemaker off.
Q: Why does the icemaker tray look crooked?
A: This is a normal part of the icemaker cycle. The icemaker tray may appear level or with a slight tilt. The change in position is to assist in the freezing process.
Q: My refrigerator is powered on and the controls are working, but it’s not cooling and the display shows “OFF” (see below). What is wrong?
A: The refrigerator is in Display Mode. The Display Mode disables all cooling in the refrigerator and freezer sections to conserve energy while on display in a retail store. When activated, OFF is displayed on the control panel and the display remains on for 20 seconds. With either refrigerator door opened, press the Ice Plus button 3 times consecutively while pressing the Refrigerator button. The control panel beeps and the temperature settings display to confirm that Display Mode is deactivated. Use the same procedure to activate Display Mode.
Q: How do I change the Craft Ice™ settings?
A: Press the Craft Ice button repeatedly to scroll through the 3 ICE, 6 ICE and OFF modes. For clearer ice, select the 3 ICE mode. For more ice, select the 6 ICE mode.
Before Calling for Service
Cooling
Problem | Possible Cause & Solution |
Refrigerator is not cooling or has no power. | A fuse in your home may be blown or the circuit breaker tripped. Or the appliance is connected to a GFCI (Ground Fault Circuit Interrupter) outlet, and the outlet's circuit breaker has tripped.
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The refrigerator control is set to OFF (some models).
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Refrigerator is set to Demo Mode.
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Refrigerator is in the defrost cycle.
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Refrigerator was recently installed.
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Refrigerator was recently relocated.
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Cooling system runs too much. | Refrigerator is replacing an older model.
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Refrigerator was recently plugged in or power restored.
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The door is opened often or a large amount of food / hot food was added.
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Doors are not closed completely.
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Refrigerator is installed in a hot location.
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Condenser / back cover is clogged.
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Interior moisture buildup. | Doors are opened often or for long periods of time.
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Doors are not closed correctly. | |
Weather is humid.
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Defrost cycle recently completed.
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Food is not packaged correctly.
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Food is freezing in the refrigerator compartment. | Food with high water content was placed near an air vent.
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Refrigerator temperature control is set incorrectly.
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Refrigerator is installed in a cold location.
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Refrigerator or Freezer section is too cold. | Incorrect temperature control settings.
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Frost or ice crystals form on frozen food (inside of sealed package). | Condensation from food with a high water content has frozen inside of the food package.
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Food has been left in the freezer for a long period of time.
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Frost or ice crystals form on frozen food (outside of package). | Door is opened frequently or for long periods of time.
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Door is not closing properly. | |
Refrigerator or Freezer section is too warm. | Refrigerator was recently installed.
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The air vents are blocked. Cold air circulates from the freezer to the fresh food section and back again through air vents in the wall dividing the two sections.
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Doors are opened often or for long periods of time.
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Unit is installed in a hot location.
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A large amount of food or hot food was added to either compartment.
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Doors are not closed correctly. | |
Temperature control is not set correctly. If the temperature is too warm, adjust the control one increment at a time and wait for the temperature to stabilize. | |
Defrost cycle has recently completed During the defrost cycle, the temperature of each compartment may rise slightly and condensation may form on the back wall. Wait 30 minutes and confirm the proper temperature has been restored once the defrost cycle has completed. |
Craft Ice
Problem | Possible Cause & Solution |
Icemaker is not making ice. | Refrigerator was recently installed or icemaker recently connected.
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Icemaker is not making enough ice. | In 3 ICE mode, the Craft Ice icemaker produces 1 batch of round ice about every 24 hours.
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Ice
Problem | Possible Cause & Solution |
Icemaker is not making enough ice. | Demand exceeds ice production capacity.
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House water supply is not connected, valve is not turned on fully, or valve is clogged.
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Water filter has been exhausted.
- Approximately every six months. - When the water filter indicator turns on. - When the water dispenser output decreases. - When the ice cubes are smaller than normal. | |
Low house water supply pressure.
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Reverse osmosis filtration system is used.
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Tubing connecting refrigerator to house supply valve is kinked.
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Doors are opened often or for long periods of time.
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Doors are not closed completely.
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The temperature setting for the freezer is too warm.
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Icemaker is not making ice | Refrigerator was recently installed or icemaker recently connected.
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Icemaker is not turned on.
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The ice detecting sensor is obstructed.
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The refrigerator is not connected to a water supply or the supply shutoff valve is not turned on.
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Icemaker shutoff (arm or sensor) obstructed.
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Reverse osmosis water filtration system is connected to your cold water supply.
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Ice has bad taste or odor. | Water supply contains minerals such as sulfur.
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Icemaker was recently installed.
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The food has not been stored properly in either compartment.
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The interior of the refrigerator needs to be cleaned. | |
The ice storage bin needs to be cleaned.
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Icemaker is making too much ice | Icemaker shutoff (arm/ sensor) is obstructed.
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Ice is not dispensing. | Unable to hear the sound of ice coming out?
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Doors are not closed completely.
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Infrequent use of the dispenser.
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The delivery chute is clogged with frost or ice fragments.
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The dispenser display is locked.
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Ice bin is empty.
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Water
Problem | Possible Cause & Solution |
Water is dispensing slowly. | Water filter has been exhausted.
- Approximately every six months. - When the water filter indicator turns on. - When the water dispenser output decreases. - When the ice cubes are smaller than normal. |
Reverse osmosis filtration system is used.
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Low house water supply pressure.
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Water is not dispensing. | New installation or water line recently connected.
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The dispenser panel is locked.
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The dispenser is not set for water dispensing.
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Refrigerator or freezer doors are not closed properly.
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Water filter has been recently removed or replaced.
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Tubing connecting refrigerator to house supply valve is kinked.
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The house water supply is not connected, the valve is not turned on fully, or the valve is clogged.
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Dispensing warm water. | Refrigerator was recently installed.
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The water dispenser has been used recently and the storage tank was exhausted.
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Dispenser has not been used for several hours.
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Refrigerator is connected to the hot water supply.
WARNING: Connecting the refrigerator to a hot water line may damage the icemaker. | |
Water has bad taste or odor. | Water supply contains minerals such as sulfur.
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Water filter has been exhausted.
- Approximately every six months. - When the water filter indicator turns on. - When the water dispenser output decreases. - When the ice cubes are smaller than normal. | |
Refrigerator was recently installed.
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Parts & Features
Problem | Possible Cause & Solution |
Doors will not close correctly or pop open. | Food packages are blocking the door open.
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Ice bin, crisper cover, pans, shelves, door bins, or baskets are out of position.
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The doors were removed during product installation and not properly replaced.
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Refrigerator is not leveled properly. | |
Doors are difficult to open. | The gaskets are dirty or sticky.
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Door was recently closed.
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Refrigerator wobbles or seems unstable | Leveling legs are not adjusted properly |
Floor is not level.
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Lights do not work. | LED interior lighting failure.
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Refrigerator has an unusual odor. | The Air Filter may need to be set to the MAX setting or replaced.
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The interior of the refrigerator is covered with dust or soot. | The refrigerator is located near a fire source, such as a fireplace, chimney, or candle.
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Noises
Problem | Possible Cause & Solution |
Clicking | The defrost control will click when the automatic defrost cycle begins and ends. The thermostat control (or refrigerator control on some models) will also click when cycling on and off.
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Rattling | Rattling noises may come from the flow of refrigerant, the water line on the back of the unit, or items stored on top of or around the refrigerator.
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Refrigerator is not resting solidly on the floor.
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Refrigerator with linear compressor was jarred while running.
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Whooshing | Evaporator fan motor is circulating air through the refrigerator and freezer compartments.
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Air is being forced over the condenser by the condenser fan.
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Gurgling | Refrigerant flowing through the cooling system.
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Popping | Contraction and expansion of the inside walls due to changes in temperature.
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Sizzling | Water dripping on the defrost heater during a defrost cycle.
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Vibrating | If the side or back of the refrigerator is touching a cabinet or wall, some of the normal vibrations may make an audible sound.
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Dripping | Water running into the drain pan during the defrost cycle.
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Pulsating or highpitched sound | Your refrigerator is designed to run more efficiently to keep your food items at the desired temperature. The high efficiency compressor may cause your new refrigerator to run longer than your old one, but it is still more energy efficient than previous models. While the refrigerator is running, it is normal to hear a pulsating or highpitched sound.
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Wi-Fi
Problem | Possible Cause & Solution |
Trouble connecting appliance and smartphone to Wi- Fi network | The password for the Wi-Fi network was entered incorrectly.
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Mobile data for your smartphone is turned on.
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The wireless network name (SSID) is set incorrectly.
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The router frequency is not 2.4 GHz.
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The distance between the appliance and the router is too far.
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See other models: LM-V405UAB Q710MS METROPCS X210APM L212VL X410ASR