SMART SOUNDBAR 300
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IMPORTANT SAFETY INSTRUCTIONS
Please read and keep all safety, security, and use instructions.
Bose Corporation hereby declares that this product is in compliance with the essential requirements and
other relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements. The
complete declaration of conformity can be found at: www.Bose.com/compliance
Important Safety Instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with a dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including
amplifiers) that produce heat.
9. Only use attachments/accessories specified by the manufacturer.
10. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the
apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid
injury from tip-over.
11. Unplug this apparatus during lightning storms or when unused for long periods of time.
12. Refer all servicing to qualified personnel. Servicing is required when the apparatus has been damaged in any
way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the
apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
WARNINGS/CAUTIONS
This symbol on the product means there is uninsulated, dangerous voltage within the product enclosure that
may present a risk of electrical shock.
This symbol on the product means there are important operating and maintenance instructions in this guide.
Do not ingest battery, chemical burn hazard. The remote control supplied with this product contains a coin/
button cell battery. If the coin/button cell battery is swallowed, it can cause severe internal burns in just 2
hours and can lead to death. Keep new and used batteries away from children. If the battery compartment
does not close securely, stop using the remote control and keep it away from children. If you think batteries
might have been swallowed or placed inside any part of the body, seek immediate medical attention. To
avoid risk of explosion, fire or chemical burn, use caution in replacing the battery and replace only with an
agency approved (e.g., UL) CR2032 or DL2032 3-volt lithium battery. Properly and promptly dispose of used
batteries. Do not recharge, disassemble, heat above 212° F (100° C) or incinerate.
Contains small parts which may be a choking hazard. Not suitable for children under age 3.
This product contains magnetic material. Consult your physician on whether this might aect your
implantable medical device.
IMPORTANT SAFETY INSTRUCTIONS
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• To reduce the risk of fire or electrical shock, do NOT expose this product to rain, liquids or moisture.
• Do NOT expose this product to dripping or splashing, and do not place objects filled with liquids, such as vases, on
or near the product.
• Keep the product away from fire and heat sources. Do NOT place naked flame sources, such as lighted candles, on
or near the product.
• Do NOT make unauthorized alterations to this product.
• Do NOT use a power inverter with this product.
• The speaker wire and interconnect cables included with this system are not approved for in-wall installation. Please
check your local building codes for the correct type of wire and cable required for in-wall installation.
• Where the mains plug or an appliance coupler is used as the disconnect device, the disconnect device shall remain
readily operable.
仅适用于 2000m 以下地区安全使用
Use at altitude less than 2000 meters only.
• Only use the following hardware to mount this product: Bose Soundbar Wall Bracket
• Do not mount on surfaces that are not sturdy, or that have hazards concealed behind them, such as electrical wiring
or plumbing. If you are not sure about installing the bracket, contact a qualified professional installer. Ensure the
bracket is installed according to local building codes.
• Due to ventilation requirements, Bose does not recommend placing the product in a confined space such as in a
wall cavity or in an enclosed cabinet.
• Do not place or install the bracket or product near any heat sources, such as fireplaces, radiators, heat registers or
other apparatus (including amplifiers) that produce heat.
• The product label is located on the back of the soundbar.
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REGULATORY INFORMATION
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment o and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate
this equipment.
This device complies with part 15 of the FCC Rules and with ISED Canada license-exempt RSS standard(s). Operation
is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.
This equipment should be installed and operated with a minimum distance of 20 cm between radiator and your body.
This device for operation in the band 5150 – 5250 MHz is only for indoor use to reduce the potential for harmful
interference to other co-channel mobile satellite systems.
CAN ICES-3(B)/NMB-3(B)
The product, in accordance with the Ecodesign Requirements for Energy Related Products Directive 2009/125/EC, is
in compliance with the following norm(s) or document(s): Regulation (EC) No. 1275/2008, as amended by Regulation
(EU) No. 801/2013.
Required Power State Information
Power Modes
Standby Networked Standby
Power consumption in specified power mode, at 230V/50Hz input
Time after which equipment is automatically switched into mode
Power consumption in networked standby if all wired network
ports are connected and all wireless network ports are activated, at
230V/50Hz input
< 0.5 W
< 2.5 hours
N/A
Wi-Fi®, Bluetooth® < 2.0 W
2 20 minutes
< 2.0 W
Network port deactivation/activation procedures. Deactivating all
networks will enable standby mode.
Wi-Fi®: Deactivate by pressing and holding the Mute
button and Bluetooth® button on the remote until the light
bar on the soundbar pulses white twice then fades to black.
Repeat to reactivate.
Bluetooth®: Deactivate by clearing the pairing list by
pressing and holding the Bluetooth® button on the remote
for 10 seconds. Activate by pairing with a
Bluetooth® source.
REGULATORY INFORMATION
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For Europe:
Frequency bands of operation 2400 to 2483.5 MHz, 5150 to 5350 MHz, and 5470 to 5725 MHz.
Maximum transmit power less than 20 dBm EIRP.
Maximum transmit power is below regulatory limits such that SAR testing is not necessary and exempt per
applicable regulations.
This device is restricted to indoor use when operating in the 5150 to 5350 MHz frequency range in all EU Member
States listed in the table.
BE DK IE UK FR CY SK HU AT SE
BG DE PT EL HR LV LT MT PL
CZ EE FI ES IT RO LU NL SI
This symbol means the product must not be discarded as household waste, and should be delivered to an
appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources,
human health and the environment. For more information on disposal and recycling of this product, contact
your local municipality, disposal service, or the shop where you bought this product.
Management Regulation for Low-power Radio-frequency Devices
Article XII
According to “Management Regulation for Low-power Radio-frequency Devices” without permission granted by
the NCC, any company, enterprise, or user is not allowed to change frequency, enhance transmitting power or alter
original characteristic as well as performance to an approved low power radio-frequency devices.
Article XIV
The low power radio-frequency devices shall not influence aircraft security and interfere legal communications; If
found, the user shall cease operating immediately until no interference is achieved. The said legal communications
means radio communications operated in compliance with the Telecommunications Act.
The low power radio-frequency devices must be susceptible with the interference from legal communications or ISM
radio wave radiated devices.
Please dispose of used batteries properly, following local regulations.
Do not incinerate.
China Restriction of Hazardous Substances Table
Names and Contents of Toxic or Hazardous Substances or Elements
Toxic or Hazardous Substances and Elements
Part Name
Lead
(Pb)
Mercury
(Hg)
Cadmium
(Cd)
Hexavalent
(CR(VI))
Polybrominated
Biphenyl
(PBB)
Polybrominated
diphenylether
(PBDE)
PCBs X O O O O O
Metal Parts X O O O O O
Plastic Parts O O O O O O
Speakers X O O O O O
Cables X O O O O O
This table is prepared in accordance with the provisions of SJ/T 11364.
O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this
part is below the limit requirement of GB/T 26572.
X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials
used for this part is above the limit requirement of GB/T 26572.
REGULATORY INFORMATION
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Taiwan Restriction of Hazardous Substances Table
Equipment name: Powered Speaker, Type designation: 432552
Restricted substances and its chemical symbols
Unit
Lead
(Pb)
Mercury (Hg) Cadmium (Cd)
Hexavalent
chromium (Cr+6)
Polybrominated
biphenyls (PBB)
Polybrominated
diphenyl ethers
(PBDE)
PCBs
- ○ ○ ○ ○ ○
Metal Parts
- ○ ○ ○ ○ ○
Plastic Parts
○ ○ ○ ○ ○ ○
Speakers
- ○ ○ ○ ○ ○
Cables
- ○ ○ ○ ○ ○
Note 1: “○” indicates that the percentage content of the restricted substance does not exceed the percentage of reference value
of presence.
Note 2: The “−” indicates that the restricted substance corresponds to the exemption.
Date of Manufacture: The eighth digit in the serial number indicates the year of manufacture; “0” is 2010 or 2020.
China Importer: Bose Electronics (Shanghai) Company Limited, Part C, Plant 9, No. 353 North Riying Road, China
(Shanghai) Pilot Free Trade Zone
EU Importer: Bose Products B.V., Gorslaan 60, 1441 RG Purmerend, The Netherlands
Taiwan Importer: Bose Taiwan Branch, 9F-A1, No. 10, Section 3, Minsheng East Road, Taipei City 104, Taiwan
Phone Number: +886-2-2514 7676
Mexico Importer: Bose de México, S. de R.L. de C.V., Paseo de las Palmas 405-204, Lomas de Chapultepec, 11000
México, D.F. Phone Number: +5255 (5202) 3545
Input Rating: 100-240V 1 50/60Hz, 100W
The CMIIT ID is located on the product label on the back of the soundbar.
California: Contains lithium ion battery with Perchlorate Material - special handling may apply.
See www.dtsc.ca.gov/hazardouswaste/perchlorate
Please complete and retain for your records
The serial and model numbers are located on the back of the soundbar.
Serial number: ____________________________________________________________________
Model number: ____________________________________________________________________
Please keep your receipt with your owner’s guide. Now is a good time to register your Bose product.
You can easily do this by going to global.Bose.com/register
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LEGAL INFORMATION
Security Information
This product is capable of receiving automatic security updates from Bose. To receive automatic security
updates, you must complete the product setup process in the Bose Music app and connect the product to
the Internet. If you do not complete the setup process, you will be responsible for installing security
updates that Bose makes available.
Amazon, Alexa, Amazon Music, and all related logos are trademarks of Amazon, Inc. or its aliates.
Apple, the Apple logo, AirPlay, and Apple Music are trademarks of Apple Inc., registered in the U.S. and other
countries. App Store is a service mark of Apple Inc.
Use of the Works with Apple badge means that an accessory has been designed to work specifically with the
technology identified in the badge and has been certified by the developer to meet Apple performance standards.
The Bluetooth
®
word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such
marks by Bose Corporation is under license.
Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio and the double-D
symbol are trademarks of Dolby Laboratories.
Google and Google Play are trademarks of Google LLC.
The terms HDMI, HDMI High-Definition Multimedia Interface, and the HDMI logo are trademarks or
registered trademarks of HDMI Licensing Administrator, Inc.
This product contains the iHeartRadio service. iHeartRadio is a registered trademark of iHeartMedia, Inc.
This product is protected by certain intellectual property rights of Microsoft. Use or distribution of such technology
outside of this product is prohibited without a license from Microsoft.
Pandora is a trademark or registered trademark of Pandora Media, Inc. used with permission.
This product incorporates Spotify software which is subject to third-party licenses found here:
www.spotify.com/connect/third-party-licenses
Spotify is a registered trademark of Spotify AB.
Designed with UEI Technology™. Under License from Universal Electronics, Inc. © UEI 2000-2020
Wi-Fi is a registered trademark of Wi-Fi Alliance®.
Acoustimass, Bose, Bose Bass Module, Bose Music, Bose Noise Cancelling Headphones, Bose Smart Soundbar, Bose
Soundbar Wall Bracket, Bose Surround Speakers, SimpleSync, SoundLink, SoundLink Revolve, Virtually Invisible, and
Voice4Video are trademarks of Bose Corporation.
Bose Corporation Headquarters: 1-877-230-5639
©2020 Bose Corporation. No part of this work may be reproduced, modified, distributed, or otherwise used without
prior written permission.
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To view the license disclosures that apply to the third-party software packages included as components of your Bose
Smart Soundbar 300 product:
1. On the remote, press and hold the Play/Pause button F and Volume up button H for 5 seconds.
2. Connect a micro-USB cable to the SERVICE port on the back of the soundbar.
3. Connect the other end of the cable to a computer.
4. On the computer, enter http://203.0.113.1/opensource in a browser window to display the EULA and
license disclosure.
LICENSE DISCLOSURES
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CONTENTS
WHAT’S IN THE BOX
Contents ............................................................................................................................. 12
SOUNDBAR PLACEMENT
Recommendations.......................................................................................................... 13
Wall mount the soundbar ............................................................................................ 14
Adjust audio for wall mounting ......................................................................... 14
POWER
Connect the soundbar to power ............................................................................... 15
Network standby ............................................................................................................. 15
BOSE MUSIC APP SETUP
Download the Bose Music app .................................................................................. 16
EXISTING BOSE MUSIC APP USERS
Add the soundbar to an existing account ............................................................. 17
Connect to a dierent Wi-Fi® network ................................................................... 17
SOUNDBAR CONTROLS
Remote functions ............................................................................................................ 18
Power on/o ............................................................................................................. 19
Sources ....................................................................................................................... 20
Media playback and volume ............................................................................... 21
Voice assistant controls ................................................................................................ 22
Adjust the bass ................................................................................................................ 22
Dialogue mode ................................................................................................................. 22
Program a third-party remote ................................................................................... 23
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CONTENTS
VOICE ASSISTANT
Voice assistant options ................................................................................................. 24
Set up your voice assistant ......................................................................................... 24
Access Google Assistant .............................................................................................. 25
Use your voice ......................................................................................................... 25
Use the soundbar controls .................................................................................. 26
Play music with Google Assistant ............................................................................ 27
Choose a default audio service ......................................................................... 27
Access Amazon Alexa ................................................................................................... 28
Use your voice ......................................................................................................... 28
Use the soundbar controls .................................................................................. 29
Control audio with Voice4Video ............................................................................... 30
Set up Voice4Video ............................................................................................... 30
BLUETOOTH® CONNECTIONS
Connect a mobile device ............................................................................................. 32
Disconnect a mobile device ........................................................................................ 33
Reconnect a mobile device ......................................................................................... 33
Connect an additional mobile device ..................................................................... 34
Clear the soundbar device list ................................................................................... 34
STREAM AUDIO WITH AIRPLAY
Stream audio from the Control Center ................................................................... 35
Stream audio from an app .......................................................................................... 35
SOUNDBAR STATUS
Wi-Fi status ....................................................................................................................... 36
Bluetooth status .............................................................................................................. 36
Voice assistant status .................................................................................................... 37
Microphone o light .............................................................................................. 37
Media playback and volume status ......................................................................... 38
Update and error status ............................................................................................... 38
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CONTENTS
ADVANCED FEATURES
Disable/enable Wi-Fi capability ................................................................................ 39
CONNECT BOSE PRODUCTS
Compatible accessories ............................................................................................... 40
Connect a Bose SoundLink Bluetooth speaker or
Bose Noise Cancelling Headphones 700 .............................................................. 40
Benefits ....................................................................................................................... 40
Compatible products ............................................................................................ 40
Connect using the Bose Music app ................................................................. 41
Reconnect a Bose SoundLink Bluetooth speaker or
Bose Noise Cancelling Headphones 700 .............................................................. 41
CARE AND MAINTENANCE
Update the soundbar .................................................................................................... 42
Replace the remote battery ........................................................................................ 42
Clean the soundbar ........................................................................................................ 44
Replacement parts and accessories ........................................................................ 44
Limited warranty ............................................................................................................. 44
TROUBLESHOOTING
Try these solutions first ................................................................................................ 45
Other solutions ................................................................................................................ 45
Reset the soundbar ........................................................................................................ 53
APPENDIX: SETUP REFERENCE
Connection options ........................................................................................................ 54
Connect the soundbar to your TV ........................................................................... 55
Option 1: HDMI ARC (not provided) ................................................................ 55
Option 2: Optical ..................................................................................................... 56
Check for sound ............................................................................................................. 57
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WHAT’S IN THE BOX
CONTENTS
Confirm that the following parts are included:
Bose Smart Soundbar 300
Remote (battery included) Power cord*
Optical cable
* May ship with multiple power cords. Use the power cord for your region.
NOTE: If any part of the product is damaged, don’t use it. Contact your authorized
Bose dealer or Bose customer service.
Visit: worldwide.Bose.com/Support/SB300
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SOUNDBAR PLACEMENT
RECOMMENDATIONS
• Place the soundbar outside of and away from metal cabinets, other audio/video
components, and direct heat sources.
• Place the soundbar directly below (preferred) or above your TV with the grille
facing into the room.
• Place the soundbar on its rubber feet on a stable and level surface. For proper
support, both feet must be resting on the surface. Vibration can cause the soundbar
to move, particularly on smooth surfaces like marble, glass, or highly polished wood.
• If placing the soundbar on a shelf or TV stand, position the front of the soundbar as
close as possible to the front edge of the shelf or stand for best sound quality.
• Keep the back side of the soundbar at least 0.4 in (1 cm) from any other surface.
Blocking the port(s) on this side aects sound quality.
• Make sure there is an AC (mains) outlet nearby.
• To avoid wireless interference, keep other wireless equipment at least 1 – 3 ft
(0.3 – 0.9 m) away from the soundbar.
• For best sound quality, don’t place the soundbar in an enclosed cabinet or
diagonally in a corner.
• Don’t place any objects on top of the soundbar.
CAUTION: Do NOT place the soundbar on its front, back, or top when in use.
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SOUNDBAR PLACEMENT
WALL MOUNT THE SOUNDBAR
You can mount the soundbar on a wall. To purchase the Bose Soundbar Wall Bracket,
contact your authorized Bose dealer.
Visit: worldwide.Bose.com/Support/SB300
CAUTION: Do NOT use any other hardware to mount the soundbar.
Adjust audio for wall mounting
After you mount the soundbar, you must adjust audio for best sound quality.
On the remote, press and hold the Mute button A for 5 seconds until you hear a tone
and the light bar pulses white twice.
NOTE: If you remove the soundbar from the wall, repeat to return the soundbar to
default audio settings.
TIP: You can also adjust audio for wall mounting using the Bose Music app.
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POWER
CONNECT THE SOUNDBAR TO POWER
1. Connect the power cord to the POWER port on the back of the soundbar.
2. Plug the other end of the power cord into an AC (mains) outlet.
BASS HDMI (ARC)OPTICAL INIR SERVICEPOWER
1
2
The soundbar powers on, and the light bar glows solid amber.
NETWORK STANDBY
The soundbar transitions to network standby when audio has stopped and you have
not pressed any buttons for 20 minutes. To wake the soundbar from network standby:
• On the remote, press the Power button I, a source button (see page 20), or
the Play/Pause button F (see page 18).
• Play or resume audio using your mobile device or using the Bose Music app.
• Talk to Google Assistant or Amazon Alexa.
NOTES:
• To access your voice assistant in network standby, make sure the soundbar has been
set up using the Bose Music app (see page 16) and the microphone is on
(see page 37).
• You can disable the standby timer using the Bose Music app. You can access this
option from the Settings menu.
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BOSE MUSIC APP SETUP
The Bose Music app lets you set up and control the soundbar from any mobile device,
such as a smartphone or tablet.
Using the app, you can stream music, set and change presets, add music services,
explore internet radio stations, configure Google Assistant or Amazon Alexa, choose
your voice prompt language, manage soundbar settings, and get new features.
NOTE: If you have already created a Bose Music account for another Bose product,
add the soundbar to your existing account (see page 17).
DOWNLOAD THE BOSE MUSIC APP
1. On your mobile device, download the Bose Music app.
BOSE MUSIC
2. Follow the app instructions.
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EXISTING BOSE MUSIC APP USERS
ADD THE SOUNDBAR TO AN EXISTING ACCOUNT
1. Open the Bose Music app.
2. On the main screen, tap H.
3. Follow the app instructions.
CONNECT TO A DIFFERENT WI-FI NETWORK
Connect to a dierent network if your network name or password has changed or if
you want to change or add another network.
1. On the remote, press and hold the Mute button A and Bose Music app button m
until the light bar glows amber.
2. On your mobile device, open your Wi-Fi settings.
3. Select Bose Smart Soundbar 300.
4. Open the Bose Music app and follow the app instructions.
NOTE: If the app doesn’t prompt you to set up the soundbar, on the main screen,
tap H to add your product.
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The soundbar controls are located on the top of the soundbar and on the remote.
TIP: You can also control the soundbar using the Bose Music app.
REMOTE FUNCTIONS
Use the remote to control the soundbar, Bluetooth connections, and Bose Music app.
Volume up (see page 21) Bluetooth button (see page 20)
Power button (see page 19)
Play/Pause (see page 21)
TV button (see page 20)
Bose Music app button (see page 20)
Mute (see page 21)
SOUNDBAR CONTROLS
Volume down (see page 21)
SOUNDBAR CONTROLS
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Power on/o
On the remote, press the Power button I to power the soundbar on/o.
When powered on, the soundbar defaults to the last active source.
NOTES:
• When you plug the soundbar into an AC (mains) outlet, the soundbar
automatically powers on.
• The first time the soundbar is powered on, the soundbar defaults to the
TV g source.
• You can still access your voice assistant when the soundbar is powered o.
TIP: You can also use Voice4Video to power the soundbar on/o (see page 30).
Auto-wake (optical connection only)
You can set the soundbar to power on whenever a sound signal is received.
To toggle between auto-wake and default power settings, on the remote, press and
hold I for 5 seconds until you hear a tone and the light bar pulses white twice.
TIP: You can also enable/disable auto-wake using the Bose Music app. You can access
this option from the Settings menu.
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SOUNDBAR CONTROLS
Sources
You can control your TV, Bluetooth connections, and Bose Music app using
your remote.
To select a source, press the appropriate button (TV O, Bluetooth l, or Bose Music
app m) on the remote.
TIPS:
• You can also use Voice4Video to select your Bluetooth source (see page 30).
• You can also use the Bose Music app to select a source.
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SOUNDBAR CONTROLS
Media playback and volume
FUNCTION WHAT TO DO
Play/Pause
Press F .
NOTES:
• When audio is paused, the sides of the light bar glow
solid white until audio resumes.
• You can only play/pause audio when the Bose Music
app or Bluetooth is your source.
Skip forward
Double-press F .
Skip backward
Triple-press F .
Volume up
Press H.
NOTE: To quickly increase the volume, press and hold H.
Volume down
Press z.
NOTE: To quickly decrease the volume, press and hold z.
Mute/Unmute
Press A.
When audio is muted, the left side of the light bar glows
solid white until audio resumes.
TIP: You can also press H to unmute audio.
TIP: You can also use Voice4Video to control media playback and volume for certain
sources (see page 30).
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VOICE ASSISTANT CONTROLS
You can use the Action button b and Microphone o button n to control Google
Assistant (see page 26) or Amazon Alexa (see page 29).
Action buttonMicrophone o button
ADJUST THE BASS
To adjust the bass, use the Bose Music app.
DIALOGUE MODE
Dialogue mode improves the clarity of dialogue and vocals in movies, TV programs,
and podcasts by adjusting the audio balance of the soundbar.
To enable Dialogue mode, use the Bose Music app.
NOTE: When you enable Dialogue mode, it stays enabled for your current source
even if you switch to another source or power o the soundbar.
SOUNDBAR CONTROLS
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PROGRAM A THIRD-PARTY REMOTE
You can program a third-party remote, such as your cable/satellite box remote, to
control the soundbar. Refer to your third-party remote owner’s guide or website
for instructions.
Once programmed, the third-party remote controls basic soundbar functions such as
power on/o and volume.
NOTE: Not all third-party remotes are compatible with the soundbar. The remote
must support IR (infrared) signals in order to control the soundbar.
SOUNDBAR CONTROLS
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VOICE ASSISTANT
VOICE ASSISTANT OPTIONS
You can set the soundbar to quickly and easily access Google Assistant or
Amazon Alexa.
NOTE:
• You can’t set the soundbar to access Google Assistant and Amazon Alexa at the
same time.
• Google Assistant and Amazon Alexa aren’t available in certain languages
and countries.
PROGRAMMING OPTIONS HOW TO USE
Google Assistant
Use your voice and/or the Action button b
(see page 25).
Amazon Alexa
Use your voice and/or the Action button b
(see page 28).
SET UP YOUR VOICE ASSISTANT
Before you begin, make sure your mobile device and the soundbar are connected to
the same Wi-Fi network.
To set up your voice assistant, use the Bose Music app. You can access this option
from the Settings menu.
NOTES:
• When setting up your voice assistant, make sure you use the same audio service
account that you used in the Bose Music app.
• If you have multiple Bose Music products in your household, for a seamless voice
assistant experience, Bose recommends one person use their Bose Music account
and voice assistant account to set up the voice assistant for all Bose Music products.
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VOICE ASSISTANT
ACCESS GOOGLE ASSISTANT
Your soundbar with Google Assistant. You can easily enjoy music at home; you can
play your favorite music, control volume, and find information about the song that you
are listening to, hands-free. You can also plan your day, set alarms, and control smart
devices around your home – just by using your voice. Just start by saying
“Hey Google” or tap the Action button b to start a conversation with
Google Assistant.
For more information about what Google Assistant can do, visit:
https://support.google.com/assistant
NOTES:
• Google Assistant isn’t available in certain languages and countries.
• For more information about playing music with Google Assistant, see page 27.
Use your voice
Start with “Hey Google,” then say:
THINGS TO TRY EXAMPLES OF WHAT TO SAY
Enjoy entertainment Play some music
Plan your day Tell me about my day
Manage tasks Wake me up at 7 a.m. tomorrow
Control your home Dim the lights
Get answers What’s the weather this weekend?
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VOICE ASSISTANT
Use the soundbar controls
You can use the Action button b and Microphone o button n to control Google
Assistant. They are located on the top of the soundbar.
Microphone
o button
THINGS TO TRY WHAT TO DO
Talk to Google Assistant
Tap b then say your request.
For a list of things to try, visit:
https://support.google.com/assistant
Stop alarms and timers
Tap b.
Stop Google Assistant
Tap b.
Turn the microphone on/o
Tap n.
NOTE: When the microphone is o, the Microphone
o light glows solid red, and you can’t access
Google Assistant.
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VOICE ASSISTANT
PLAY MUSIC WITH GOOGLE ASSISTANT
You can ask Google Assistant to play music from your default audio service or from a
specific audio service.
Start with “Hey Google,” then say:
THINGS TO TRY EXAMPLES OF WHAT TO SAY
Play music
Play some music.
NOTE: Google Assistant uses your default audio
service. To change the default audio service,
use the Google Assistant app.
Control your speaker Turn up the volume.
Play from a specific audio service
Play NPR on TuneIn.
NOTE: Google Assistant doesn’t support all
audio services.
Play on a specific speaker
Play some jazz on the living room speakers.
NOTE: Make sure you say the speaker name you
assigned in the Bose Music app. If multiple
speakers have the same name, use the name
assigned in the Google Assistant app or
change the name in the Bose Music app.
Choose a default audio service
During initial setup for Google Assistant, the Google Assistant app prompts you to
select a default audio service. When using Google Assistant with Bose products, only
Pandora and Spotify are supported default services. Although other audio services are
listed as available during setup, they are not supported.
For the best experience, choose Pandora or Spotify as your default audio service.
If you choose an unsupported audio service, you hear an error message when
requesting to play music.
VOICE ASSISTANT
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ACCESS AMAZON ALEXA
Alexa is the intelligent cloud-based voice service that you can talk to on your
soundbar. All you have to do is ask Alexa to play music, hear the news, set a timer,
control your smart home, and more. Alexa is also designed to protect your privacy –
you can view and delete your voice requests at any time in the Alexa app.
For more information about what Alexa can do, visit:
https://www.amazon.com/usealexa
NOTE: Alexa isn’t available in all languages and countries.
Use your voice
Start with “Alexa,” then say:
THINGS TO TRY EXAMPLES OF WHAT TO SAY
Talk to Alexa Help me get started.
Play audio
Play rock music.
NOTE: Amazon Music is set as the default music
service. To change the default music service,
use the Alexa app.
Pause audio Pause.
Control volume Volume up.
Skip to the next song Skip.
Play from a specific audio service
Play NPR on Tunein.
NOTE: Amazon Alexa doesn’t support all
audio services.
Play on a specific speaker
Play jazz in the “Kitchen.”
NOTE: Make sure you say the speaker name you
assigned in the Bose Music app. If multiple
speakers have the same name, use the name
assigned in the Alexa app or change the name
in the Bose Music app.
Set a timer Set a timer for five minutes.
Discover more skills What are your popular skills?
Stop Alexa Stop.
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VOICE ASSISTANT
Use the soundbar controls
The Action button b and Microphone o button n are used to control Alexa. They are
located on the top of the soundbar.
Microphone
o button
THINGS TO TRY WHAT TO DO
Talk to Alexa
Tap b then say your request.
For a list of things to try, visit:
https://www.amazon.com/usealexa
Stop alarms and timers
Tap b.
Stop Alexa
Tap b.
Turn the microphone on/o
Tap n.
NOTE: When the microphone is o, the Microphone
o light glows solid red, and you can’t
access Alexa.
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VOICE ASSISTANT
CONTROL AUDIO WITH VOICE4VIDEO
Bose Voice4Video technology expands your Amazon Alexa voice capabilities like no
other soundbar can. In addition to controlling your smart soundbar, you can control
your TV and cable or satellite box with just your voice. With one simple ask of Alexa,
you can turn on your TV and smart soundbar, tune to a station by network name or
channel number, and start watching your favorite shows instantly. Say goodbye to
missing remotes and remote tutorials, because Bose Voice4Video will make everyone
feel like experts — even the babysitter or your tech-troubled in-laws.
Set up Voice4Video
To set up Voice4Video, use the Bose Music app.
NOTE: Before setting up Voice4Video, you must set up Alexa in the Bose Music app
(see page 24).
VOICE ASSISTANT
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Use your voice
Start with “Alexa,” then say:
THINGS TO TRY EXAMPLES OF WHAT TO SAY
Power on TV Turn on TV.
Power o TV Turn o TV.
Play video Play.
Pause video Pause.
Resume video Resume.
Skip video forward Next.
Skip video backward Previous.
Switch input to Bluetooth audio Switch to Bluetooth.
Watch a specific network* Watch NFL Network.
Watch a specific channel number* Watch channel 802.
Skip to the next channel* Next channel.
Skip backward to the
previous channel*
Previous channel.
*Only available for cable or satellite boxes.
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BLUETOOTH CONNECTIONS
CONNECT A MOBILE DEVICE
1. On the remote, press the Bluetooth button l.
The light bar pulses blue.
2. On your mobile device, turn on the Bluetooth feature.
NOTE: The Bluetooth menu is usually found in the Settings menu.
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BLUETOOTH CONNECTIONS
3. Select your soundbar from the device list.
NOTE: Look for the name you entered for your soundbar in the Bose Music app.
If you didn’t name your soundbar, the default name appears.
Bose Smart Soundbar 300
Once connected, you hear a tone, and the light bar glows solid white then fades to
black. The soundbar’s name appears in the mobile device list.
DISCONNECT A MOBILE DEVICE
To disconnect your mobile device, use the Bose Music app.
TIP: You can also use Bluetooth settings on your mobile device. Disabling the
Bluetooth feature disconnects all other devices.
RECONNECT A MOBILE DEVICE
On the remote, press the Bluetooth button l.
The soundbar tries to connect with the most recently-connected device.
NOTES:
• Make sure the Bluetooth feature is enabled on your mobile device.
• The device must be within 30 ft (9 m) and powered on.
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CONNECT AN ADDITIONAL MOBILE DEVICE
You can store up to eight devices in the soundbar device list.
NOTE: You can play audio from only one device at a time.
1. On the remote, press and hold the Bluetooth button l until the light bar
pulses blue.
2. On your mobile device, select your soundbar from the device list.
NOTE: Make sure the Bluetooth feature is enabled on your mobile device.
CLEAR THE SOUNDBAR DEVICE LIST
1. On the remote, press and hold l for 10 seconds until the light bar pulses white
twice then fades to black.
The light bar pulses blue.
2. Delete the soundbar from the Bluetooth list on your device.
All devices are cleared, and the soundbar is ready to connect (see page 32).
BLUETOOTH CONNECTIONS
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STREAM AUDIO WITH AIRPLAY
The soundbar is capable of playing AirPlay 2 audio, which allows you to quickly stream
audio from your Apple device to the soundbar or multiple speakers.
NOTES:
• To use AirPlay 2, you need an Apple device running iOS 11.4 or later.
• Your Apple device and soundbar must be connected to the same Wi-Fi network.
• For more information about AirPlay, visit: https://www.apple.com/airplay
STREAM AUDIO FROM THE CONTROL CENTER
1. On your Apple device, open the Control Center.
2. Tap and hold the audio card in the top-right corner of the screen, then tap
the AirPlay icon A.
3. Select your soundbar.
STREAM AUDIO FROM AN APP
1. Open a music app (like Apple Music), and select a track to play.
2. Tap A.
3. Select your soundbar.
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SOUNDBAR STATUS
The LED light bar located on the front of the soundbar shows the soundbar status.
Light bar
NOTE: The light bar displays one status at a time of the selected source.
WI-FI STATUS
Shows the Wi-Fi connection status of the soundbar.
LIGHT BAR ACTIVITY SYSTEM STATE
Pulsing white
Connecting to Wi-Fi
Solid white then fades
to black
Connected to Wi-Fi
BLUETOOTH STATUS
Shows the Bluetooth connection status of mobile devices.
LIGHT BAR ACTIVITY SYSTEM STATE
Pulsing blue
Ready to connect to
mobile device
Pulsing white
Connecting to
mobile device
Solid white then fades
to black
Connected to
mobile device
White light pulses twice
then fades to black
Clearing device list
VOICE ASSISTANT
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SOUNDBAR STATUS
VOICE ASSISTANT STATUS
Shows the status of your voice assistant.
LIGHT BAR ACTIVITY SYSTEM STATE
O Voice assistant is idle
White light slides to the
center then glows solid
Voice assistant is
listening
White light slides to
the sides
Voice assistant is
thinking
Pulsing white (full)
Voice assistant is
speaking
Pulsing yellow
Notification from
voice assistant
Microphone o light
Microphone o light
LIGHT ACTIVITY SYSTEM STATE
Solid red The microphone is o
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MEDIA PLAYBACK AND VOLUME STATUS
Shows the soundbar status when controlling media playback and volume.
LIGHT BAR ACTIVITY SYSTEM STATE
Two center lights glow
solid white
Play/Pause
Right end of the light bar
pulses white
Volume up
Left end of the light bar
pulses white
Volume down
Left end of the light bar
glows solid white
Mute
UPDATE AND ERROR STATUS
Shows the status of software updates and error alerts.
LIGHT BAR ACTIVITY SYSTEM STATE
Solid amber
Wi-Fi setup in progress
White light slides from
right to left
Downloading update
White light slides from
left to right
Updating soundbar
Pulses amber 4 times
Source error - refer to
the Bose Music app
Pulses red 4 times
Request is temporarily
unavailable - try again
later
Solid red
Error - contact Bose
customer service
SOUNDBAR STATUS
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ADVANCED FEATURES
DISABLE/ENABLE WI-FI CAPABILITY
On the remote, press and hold the Mute button A and Bluetooth button l until the
light bar pulses white twice then fades to black.
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CONNECT BOSE PRODUCTS
COMPATIBLE ACCESSORIES
You can connect any of these accessories to the soundbar. For more information, refer
to your accessory owner’s guide.
• Bose Bass Module 700: worldwide.Bose.com/Support/BASS700
• Bose Bass Module 500: worldwide.Bose.com/Support/BASS500
• Acoustimass 300 bass module: global.Bose.com/Support/AM300
• Bose Surround Speakers 700: worldwide.Bose.com/Support/WSS700
• Bose Surround Speakers: worldwide.Bose.com/Support/WSS
• Virtually Invisible 300 wireless surround speakers:
global.Bose.com/Support/VI300
CONNECT A BOSE SOUNDLINK BLUETOOTH SPEAKER
OR BOSE NOISE CANCELLING HEADPHONES 700
With Bose SimpleSync technology, you can connect certain Bose SoundLink Bluetooth
speakers or Bose Noise Cancelling Headphones 700 to the soundbar for a new way to
hear your music and movies.
Benefits
• A personal TV listening experience: Listen to TV without disturbing others by
connecting your Bose Noise Cancelling Headphones 700 to the soundbar. Use
independent volume controls on each product to lower or mute the soundbar while
keeping your headphones as loud as you like.
• Another room of audio: Listen to the same song in two dierent rooms at the same
time by connecting your Bose SoundLink Bluetooth speaker to the soundbar.
NOTE: SimpleSync technology has a Bluetooth range of 30 ft (9 m). Walls and
construction materials can aect reception.
Compatible products
You can connect most Bose SoundLink Bluetooth speakers to the soundbar, as well as
Bose Noise Cancelling Headphones 700.
Popular compatible products include:
• Bose SoundLink Revolve+ Bluetooth speaker
• Bose SoundLink Mini Bluetooth speaker
• Bose SoundLink Color Bluetooth speaker
• Bose Noise Cancelling Headphones 700
New products are added periodically. For a complete list and more information, visit:
worldwide.Bose.com/Support/Groups
ADVANCED FEATURES
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CONNECT BOSE PRODUCTS
Connect using the Bose Music app
To connect your Bose SoundLink Bluetooth speaker or Bose Noise Cancelling
Headphones 700 to the soundbar, use the Bose Music app. For more information, visit:
worldwide.Bose.com/Support/Groups
NOTES:
• Make sure that the product you’re connecting to is powered on, within 30 ft (9 m) of
the soundbar, and ready to connect to another device. For more information, refer
to your product owner’s guide.
• You can connect only one product at a time to the soundbar.
RECONNECT A BOSE SOUNDLINK BLUETOOTH SPEAKER
OR BOSE NOISE CANCELLING HEADPHONES 700
Power on your Bose SoundLink Bluetooth speaker or Bose Noise Cancelling
Headphones 700.
Your speaker or headphones try to connect to the most recently-connected Bluetooth
device, including the soundbar.
NOTES:
• The soundbar must be within range (30 ft or 9 m) and powered on.
• If your speaker doesn’t connect, see “Soundbar doesn’t reconnect to a
previously-connected Bose SoundLink Bluetooth speaker” on page 51.
• If your headphones don’t connect, see “Soundbar doesn’t reconnect to
previously-connected Bose Noise Cancelling Headphones 700” on page 52.
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CARE AND MAINTENANCE
UPDATE THE SOUNDBAR
The soundbar updates automatically when connected to the Bose Music app and your
Wi-Fi network.
REPLACE THE REMOTE BATTERY
1. Using a coin, turn the battery compartment cover left (counter-clockwise) and
remove the cover.
ADVANCED FEATURES
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CARE AND MAINTENANCE
2. Insert the new battery flat side up, with the H symbol facing up.
NOTE: Use only an agency approved (e.g., UL) CR2032 or DL2032 3-volt
lithium battery.
3. Reset the cover and turn it right (clockwise) to lock in place.
CARE AND MAINTENANCE
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CARE AND MAINTENANCE
CLEAN THE SOUNDBAR
Wipe the outside surfaces of the soundbar with a soft, dry cloth.
CAUTIONS:
• Do NOT allow liquids to spill onto the soundbar or into any openings.
• Do NOT blow air into the system.
• Do NOT use a vacuum to clean the system.
• Do NOT use any sprays near the system.
• Do NOT use any solvents, chemicals, or cleaning solutions containing alcohol,
ammonia, or abrasives.
• Do NOT allow objects to drop into any openings.
REPLACEMENT PARTS AND ACCESSORIES
Replacement parts and accessories can be ordered through Bose customer service.
Visit: worldwide.Bose.com/Support/SB300
LIMITED WARRANTY
The soundbar is covered by a limited warranty. Visit our website at
global.Bose.com/warranty for details of the limited warranty.
To register your product, visit global.Bose.com/register for instructions.
Failure to register will not aect your limited warranty rights.
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TROUBLESHOOTING
TRY THESE SOLUTIONS FIRST
If you experience problems with the soundbar:
• Make sure the soundbar is connected to a live AC (mains) outlet.
• Secure all cables.
• Check the state of the soundbar (see page 35).
• Move the soundbar at least 1 – 3 ft (0.3 – 0.9 m) away from possible interference
(wireless routers, cordless phones, televisions, microwaves, etc.).
• Move the soundbar within the recommended range of your wireless router or
mobile device for proper operation.
• Place the soundbar according to the placement guidelines (see page 13).
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Visit: worldwide.Bose.com/contact
SYMPTOM SOLUTION
No HDMI ARC or optical
port on your TV
Connect to your TV using an audio converter and separate
audio cable, such as a coaxial, 3.5 mm, or analog audio cable
(not provided). The type of converter and cable you need
depends on the audio output ports available on your TV.
Soundbar doesn’t
power on (light bar
doesn’t pulse when
powered on)
Plug the power cord into a dierent AC (mains) outlet.
Use the remote to power on the soundbar (see page 19).
Unplug the power cords for the soundbar and optional bass
module or surround speakers, wait 30 seconds, and plug them
firmly into a live AC (mains) outlet.
Soundbar doesn’t
power o
The soundbar may be in network standby mode. On the
remote, press the Power button I to wake the soundbar. Press
I again to power o the soundbar.
Remote is inconsistent or
doesn’t work
Replace the battery (see page 42).
Make sure the remote is within operating range (20 ft or 6 m) of
the soundbar.
Make sure there are no obstructions between the remote and
the soundbar.
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TROUBLESHOOTING
SYMPTOM SOLUTION
Intermittent or no audio
from soundbar
If the left side of the light bar is glowing solid white, the
soundbar is muted. Press the Mute button A to unmute
the soundbar.
Make sure your mobile device isn’t muted.
Increase the volume on the soundbar (see page 21) or your
mobile device.
Switch to a dierent source (see page 20).
Play audio from a dierent application or audio service.
If the audio is from a Wi-Fi source, reset the router.
Restart your mobile device.
Make sure you’re using a compatible Bluetooth mobile device.
Make sure your HDMI cable is inserted into a port on your TV
labeled HDMI ARC (Audio Return Channel), not a standard
HDMI port. If your TV doesn’t have an HDMI ARC port, connect
the soundbar using the optical cable (see page 56).
If the soundbar is connected to your TV HDMI ARC port, make
sure that Consumer Electronics Control (CEC) is enabled in
your TV system menu. Your TV may refer to CEC by a dierent
name. Refer to your TV owner’s guide.
Disconnect your HDMI cable from your TV HDMI ARC port and
reconnect it.
Insert the optical cable into a port on your TV labeled Output
or OUT, not Input or IN.
Unplug the power cords for the soundbar and optional bass
module or surround speakers, wait 30 seconds, and plug them
firmly into a live AC (mains) outlet.
Soundbar doesn’t connect
to bass module or
surround speakers
Make sure the soundbar is up to date (see page 42).
Refer to your bass module or surround speakers owner’s guide
for troubleshooting (see page 40).
Make sure your bass module or surround speakers are
compatible with the soundbar (see page 40).
Unplug the power cords for the soundbar and optional bass
module or surround speakers, wait 30 seconds, and firmly plug
them into the AC (mains) outlet.
No audio from
bass module or
surround speakers
Make sure the soundbar is up to date (see page 42).
Make sure your bass module or surround speakers are
compatible with the soundbar (see page 40).
Make sure the software is current in the Bose Music app.
Adjust the bass level using the Bose Music app
(see page 22).
Switch to a dierent source (see page 20).
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TROUBLESHOOTING
SYMPTOM SOLUTION
Sound is coming from
TV speaker
Make sure your HDMI cable is inserted into a port on your TV
labeled ARC (Audio Return Channel). If your TV doesn’t have
an HDMI ARC port, connect to the soundbar using the optical
cable (see page 56).
Turn o your TV speakers. Refer to your TV owner’s guide.
If the soundbar is connected to your TV HDMI ARC port, make
sure that Consumer Electronics Control (CEC) is enabled in
your TV system menu. Your TV may refer to CEC by a dierent
name. Refer to your TV owner’s guide.
Disconnect your HDMI cable from your TV HDMI ARC port and
reconnect it.
Decrease your TV volume to its lowest setting.
Connect to the soundbar using both your HDMI cable
(see page 55) and the optical cable (see page 56).
Poor or distorted audio
Test dierent sources if available.
Make sure that your TV can output surround sound audio. Refer
to your TV owner’s guide.
If the audio is being played from another device, reduce the
volume of that device.
Adjust the bass level using the Bose Music app
(see page 22).
Power o your TV speakers. Refer to your TV owner’s guide.
If the soundbar is wall mounted, adjust the audio
(see page 14).
Soundbar doesn’t play
audio from the correct
source or selects the
incorrect source after
a delay
Set CEC to Alternate On using the Bose Music app.
Disable CEC on your source. Refer to the source owner’s guide.
Connect to the soundbar using both your HDMI cable
(see page 55) and the optical cable (see page 56).
TROUBLESHOOTING
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TROUBLESHOOTING
SYMPTOM SOLUTION
Soundbar doesn’t connect
to Wi-Fi network
Make sure the soundbar has been set up using the Bose Music
app (see page 16).
In the Bose Music app, select the correct network name and
enter the network password (case-sensitive).
Make sure the soundbar and your mobile device are connected
to the same Wi-Fi network.
If your network information has changed, see page 17.
Enable Wi-Fi on the mobile device you are using for setup.
Close other open applications on your mobile device.
Restart your mobile device and router.
If your router supports both 2.4GHz and 5GHz bands, make
sure both the device (mobile or computer) and soundbar are
connecting to the same band.
NOTE: Give each band a unique name to make sure you’re
connecting to the correct band.
Reset the router.
Unplug the power cords for the soundbar and optional bass
module or surround speakers, wait 30 seconds, and firmly plug
them into the AC (mains) outlet. Uninstall the Bose Music app
on your mobile device, reinstall the app, and restart setup.
Soundbar doesn’t connect
to mobile device
On the remote, press and hold the Bluetooth button l to make
sure the soundbar is ready to connect.
On your mobile device, make sure Location Services are
turned on.
On your mobile device, turn the Bluetooth feature o and then
on. Delete the soundbar from the Bluetooth list. Connect again
(see page 34).
Connect a dierent mobile device (see page 34).
Make sure you’re using a compatible Bluetooth mobile device.
Delete the soundbar from your mobile device Bluetooth list.
Connect again (see page 34).
Clear the soundbar device list (see page 34). Connect again
(see page 32).
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TROUBLESHOOTING
SYMPTOM SOLUTION
Soundbar doesn’t stream
audio using AirPlay
Make sure the soundbar is powered on and in range
(see page 19).
Make sure your Apple device and the soundbar are connected
to the same Wi-Fi network.
Update your Apple device.
Make sure the soundbar is up to date (see page 42).
If you can’t find the AirPlay icon A in the music app you are
streaming from, stream audio from the Control Center.
For additional support, visit: https://www.apple.com/airplay
Bose Music app doesn’t
work on mobile device
Make sure your mobile device is compatible with the Bose
Music app and meets minimum system requirements. For more
information, refer to the app store on your mobile device.
Uninstall the Bose Music app on your mobile device then
reinstall the app (see page 16).
Soundbar isn’t visible
to add to a nother Bose
account
Make sure sharing is enabled on the soundbar using the Bose
Music app.
Make sure the soundbar and your mobile device are connected
to the same Wi-Fi network.
TROUBLESHOOTING
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TROUBLESHOOTING
SYMPTOM SOLUTION
Your Google Assistant
doesn’t respond
Make sure the Microphone o light is not glowing red. To turn
on the microphone, see page 26.
Make sure Google Assistant has been set up using the Bose
Music app (see page 24).
NOTE: The soundbar must be set up and connected to your
Wi-Fi network using the Bose Music app.
Connect your mobile device to Wi-Fi.
Make sure you’re in a country where Google Assistant
is available.
Make sure you are using the most up-to-date version of the
Google Assistant app.
Make sure the wake word is enabled (see page 25).
Make sure your mobile device is compatible.
Remove Google Assistant from the soundbar using the Bose
Music app. Add Google Assistant again.
Choose Pandora or Spotify as your default audio service
(see page 27).
Make sure you use the same audio service account on the Bose
Music app and Google Assistant app.
Google Assistant may not support your request. New features
are added periodically.
For additional support, visit:
https://support.google.com/assistant
Change your Google
Assistant personal
result settings
To turn o personal results or change the account for personal
results, use the Settings menu in the Google Assistant app.
TROUBLESHOOTING
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TROUBLESHOOTING
SYMPTOM SOLUTION
Alexa doesn’t respond
Make sure the Microphone o light is not glowing red. To turn
on the microphone, see page 29.
Make sure Alexa has been set up using the Bose Music app
(see page 24).
NOTE: The soundbar must be set up and connected to your
Wi-Fi network using the Bose Music app.
Connect your mobile device to Wi-Fi.
Make sure you’re in a country where Amazon Alexa is available.
Make sure you are using the most up-to-date version of the
Amazon Alexa app.
Make sure your mobile device is compatible.
Make sure the wake word is enabled (see page 28).
Remove Alexa from the soundbar using the Bose Music app.
Add Alexa again.
Make sure you say the name you assigned in the Bose Music
app. If multiple soundbars have the same name, use the name
assigned in the Alexa app or change the name in the Bose
Music app.
If using Voice4Video:
• Make sure there are no obstructions between the
soundbar, your TV, and/or cable or satellite box.
• Make sure the soundbar is connected using your HDMI cable
(see page 55).
• Make sure you have set up this feature using the Bose Music
app and connected your TV and/or cable or satellite box.
• Make sure you have entered your postal code and service
provider for your cable/satellite box.
Alexa may not support your request. New features are
added periodically.
For additional support, visit:
https://www.amazon.com/usealexa
Soundbar doesn’t connect
to a Bose SoundLink
Bluetooth speaker or
Bose Noise Cancelling
Headphones 700
Make sure that your speaker or headphones are powered on,
within 30 ft (9 m) of the soundbar, and ready to connect to
another device. For more information, refer to your product
owner’s guide.
Soundbar doesn’t
reconnect to a
previously-connected
Bose SoundLink
Bluetooth speaker
On your speaker, use the product controls to cycle through the
product device list until you hear the name for your soundbar.
For product-specific instructions, refer to your speaker
owner’s guide.
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TROUBLESHOOTING
SYMPTOM SOLUTION
Soundbar doesn’t
reconnect to
previously-connected
Bose Noise Cancelling
Headphones 700
Connect using the Bose Music app. You can access this option
from the Settings menu.
Delayed audio from a
connected Bose
SoundLink Bluetooth
speaker or
Bose Noise Cancelling
Headphones 700
Not all Bose SoundLink Bluetooth speakers can play audio in
perfect sync when connected to the soundbar. To check if your
product is compatible, visit:
worldwide.Bose.com/Support/Groups
Install any available software updates for your speaker or
headphones. To check for updates, open the appropriate Bose
app for your product on your mobile device or visit
btu.Bose.com on your computer.
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TROUBLESHOOTING
RESET THE SOUNDBAR
Factory reset clears all source, volume, and network settings from the soundbar and
returns it to original factory settings.
1. On the remote, press and hold the Volume down button z and Play/Pause button
F for 5 seconds until the light bar pulses white twice then fades to black.
The soundbar reboots. When the reset is complete, the light bar glows
solid amber.
2. To restore the soundbar’s network and audio settings:
a. Launch the Bose Music app on your mobile device and add the soundbar to your
network (see “Add the soundbar to an existing account” on page 17).
b. If the soundbar is mounted on the wall, adjust audio for wall mounting
(see page 14).
TROUBLESHOOTING
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APPENDIX: SETUP REFERENCE
CONNECTION OPTIONS
Connect the soundbar to your TV using one of the following connection options:
• Option 1: HDMI ARC (not provided)
• Option 2: Optical
NOTE: Using your TV’s HDMI ARC (Audio Return Channel) port allows you to use your
TV remote to control the power, volume, and mute functions of the soundbar.
1. On the back of your TV, locate the HDMI IN and Audio OUT (optical) ports.
NOTE: Your TV port panel may not appear as shown. Look for the shape of
the port.
HDMI ARC Optical Optical
HDMI ARC
HDMI IN Audio OUT Audio IN
HDMI ARC
(not provided)
Optical
OR
2. Choose an audio cable.
TROUBLESHOOTING
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APPENDIX: SETUP REFERENCE
CONNECT THE SOUNDBAR TO YOUR TV
After choosing an audio cable, connect the soundbar to your TV.
Option 1: HDMI ARC (not provided)
1. Insert one end of your HDMI cable into your TV’s HDMI ARC port.
NOTE: Make sure you insert the HDMI cable into an HDMI ARC port on your TV,
not a standard HDMI port. If your TV doesn’t have an HDMI ARC port, see
page 56.
2. Insert the other end of the cable into the HDMI (ARC) port on the soundbar.
BASS HDMI (ARC)OPTICAL INIR SERVICEPOWER
56
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ENG
APPENDIX: SETUP REFERENCE
Option 2: Optical
If your TV doesn’t have an HDMI ARC port, use the optical cable to connect the
soundbar to your TV.
1. Remove the protective cap from both ends of the optical cable.
CAUTION: Inserting the plug with the cap attached can damage the plug and/or
the port.
2. Insert one end of the optical cable into your TV’s Optical OUT port.
CAUTION: Inserting the plug with the wrong orientation can damage the plug
and/or the port.
3. Hold the plug at the other end of the optical cable.
4. Align the plug with the soundbar’s OPTICAL IN port and insert the
plug carefully.
BASS HDMI (ARC)OPTICAL INIR SERVICEPOWER
NOTE: The port has a hinged door that swings inward when inserting
the plug.
5. Firmly push the plug into the port until you hear or feel a click.
TROUBLESHOOTING
57
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ENG
APPENDIX: SETUP REFERENCE
CHECK FOR SOUND
NOTE: To avoid hearing distorted audio, turn o your TV speakers. Refer to your TV
owner’s guide for more information.
1. Power on your TV.
2. If you are using a cable/satellite box or other secondary source:
a. Power on this source.
b. Select the appropriate TV input.
3. Power on the soundbar (see page 19).
You hear sound coming from the soundbar.
4. On the soundbar remote, press the Mute button A.
You don’t hear sound coming from the TV speakers or soundbar.
NOTE: If you don’t hear sound coming from the soundbar or hear sound coming from
your TV speakers, see “Troubleshooting” on page 45.
©2020 Bose Corporation, 100 The Mountain Road, Framingham, MA 01701-9168 USA
AM858459-0010 Rev. 00
