WARNING
• To reduce the risk of fire, electric shock, or injury to persons, read the SAFETY INSTRUCTIONS before operating this appliance.
1 Sort Laundry and Load the Washer
Sort laundry by fabric type, soil level, color and load size, as needed. Open the door and load items into the washer. If using detergent pods, place pod in drum before loading laundry.
2 Add Cleaning Products.
Add the proper amount of HE (High-Efficiency) detergent to the detergent dispenser. If desired, add bleach or fabric softener to the appropriate areas of the dispenser drawer. Do not place liquid or powdered detergent pods in the dispenser.
3 Turn on the Washer
Press the Power button to turn on the washer. The lights above the cycle buttons will illuminate and a chime will sound.
4 Select a Cycle
Turn the Cycle Selector Knob until the desired cycle is selected. The preset Temp., Spin, Soil and option settings for that cycle will be shown. Pressing the Start/Pause button without selecting a cycle will cause the Normal cycle to begin immediately
5 Adjust Settings
Default settings for the selected cycle can now be changed, if desired, using the cycle modifier and option buttons.
• Not all modifiers and options are available on all cycles. A different chime will sound and the LED will not come on if the selection is not allowed.
6 Begin Cycle
Press the Start/Pause button to begin the cycle. The washer will agitate briefly without water to measure the weight of the load. If the Start/Pause button is not pressed within 60 minutes, the washer will shut off and all settings will be lost.
7 End of Cycle
When the cycle is finished, a melody will sound. Immediately remove your clothing from the washer to reduce wrinkling. Check around the door seal when removing the load for small items that may be caught in the seal.
NOTE
• The washer rotates the laundry in a way that allows it to use less water while still fully saturating your clothing. It is normal to not be able to see water during the wash cycle.
• If the temperature or the water level inside the machine is too high, the door will not unlock when the Start/ Pause button is pressed. To open the door in these circumstances, press Add Garments. To stop a cycle and drain the water completely, turn the power off, then on, and then press Rinse+Spin.
• Check and empty pockets. Paper clips, coins, matches, etc. can damage clothing and the washer.
• Close zippers and hooks, and tie drawstrings to prevent snagging or tangling of clothes. • Pretreat heavily stained areas for best results.
• Combine large and small items in a load. Load large items first. Large items should not be more than half of total load.
• The washer can be fully loaded, but the drum should not be tightly packed with items. The door of the washer must close easily.
• Do not wash single small items. Add 1-2 similar items to the load to prevent an out-of-balance load.
• Wash thick, bulky items individually. Heavy blankets, comforters, bedspreads, or pet beds can get tangled or cause an unbalanced load if combined with other items.
• Do not wash/spin waterproof items. Washing raincoats or sleeping bags may result in abnormal vibration or may cause the load to bounce, which could damage the drum.
• Wash small, light items in a mesh bag. Items like underwear can get caught in the door seal, and a brassiere hook may damage other items or the drum.
• Brush off heavy soil, dust, and hair from items before washing. Excess dirt or sand can abrade other fabrics and lead to poor wash performance.
• For best performance, load clothes as shown.
- Load clothes loosely, and do not overfill the drum. Clothes need room to circulate in order to get clean.
- Do not press down on items while stacking them in the drum.
Use this option to disable the controls. This feature can prevent children from changing cycles or operating the machine. The feature does not lock the door. Once the Control Lock is set, it must be deactivated before any controls, except the Power button, can be used. Once the washer has shut off, the Power button will allow the machine to be turned on, but the controls will still be locked. When the controls are locked, 
will display alternately with the estimated time remaining.
Locking/Unlocking the Control Panel
Press and hold the Control Lock button for 3 seconds.
NOTE
• Turning off the power will not reset the Control Lock function. You must deactivate Control Lock before you can access any other functions.
• When Control Lock is turned on, you cannot operate any buttons except the Power button.
• Sorting Laundry
• Adding Cleaning Products
• Control Panel
• Wash Cycles
• Cycle Guide
• Cycle Modifier Buttons
• Option Buttons
The LG ThinQ application allows you to communicate with the appliance using a smartphone.
LG ThinQ Application Features
- Download new and specialized cycles that are not included in the standard cycles on the appliance. Appliances that have been successfully connected to the LG ThinQ application can download a variety of specialty cycles specific to the appliance. Once cycle download is completed in the appliance, the appliance keeps the downloaded cycle until a new cycle is downloaded.
NOTE
• Only one cycle can be stored on the appliance at a time.
- Control the appliance remotely or check to see how much time is left in the cycle from the LG ThinQ application.
NOTE
• Once the remote control feature is enabled, you can start a cycle from the LG ThinQ application. If the cycle is not started, the appliance will wait to start the cycle until the appliance is turned off remotely or the remote control feature is disabled.
• If the door is opened, the remote control feature is disabled.
- This function shows how many cycles remain before it is time to run the Tub Clean cycle.
- This feature keeps track of the washer’s power consumption affected by selected washing cycles and options.
- This function provides useful information for diagnosing and solving issues with the appliance based on the pattern of use.
- Allows you to set various options on the appliance and in the application.
• Push Alerts
- When the cycle is complete or the appliance has problems, you will receive a push message.
NOTE
• If you change your wireless router, Internet service provider, or password, delete the connected appliance from the LG ThinQ application and connect it again.
• This information is current at the time of publication. The application is subject to change for product improvement purposes without notice to users.
1 Use a smartphone to check the strength of the wireless router (Wi-Fi network) near the appliance.
• If the distance between the appliance and the wireless router is too far, the signal becomes weak. It may take a long time to register or fail to install the application.
2 Turn off the Mobile data or Cellular Data on your smartphone.
3 Connect your smartphone to the wireless router.
NOTE
• To verify the Wi-Fi connection, check that the f icon on the control panel is lit.
• The appliance supports 2.4 GHz Wi-Fi networks only. To check your network frequency, contact your Internet service provider or refer to your wireless router manual.
NOTE
• LG ThinQ is not responsible for any network connection problems or any faults, malfunctions, or errors caused by network connection.
• The surrounding wireless environment can make the wireless network service run slowly.
• If the appliance is having trouble connecting to the Wi-Fi network, it may be too far from the router. Purchase a Wi-Fi repeater (range extender) to improve the Wi-Fi signal strength.
• The network connection may not work properly depending on the Internet service provider.
• The Wi-Fi may not connect or the connection may be interrupted because of the home network environment.
• If the appliance cannot be registered due to problems with the wireless signal transmission, unplug the appliance and wait about a minute before trying again.
• If the firewall on your wireless router is enabled, disable the firewall or add an exception to it.
• The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)
• Smartphone user interface (UI) may vary depending on the mobile operating system (OS) and the manufacturer.
• If the security protocol of the router is set to WEP, network setup may fail. Change the security protocol (WPA2 is recommended), and connect the product again.
Search for the LG ThinQ application from the Google Play Store or Apple App Store on a smartphone. Follow instructions to download and install the application.
Model LCW-004
Frequency Range 2412 - 2462 MHz
Output Power (Max) < 30 dBm
• For transmitter module contained in this product This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference and
(2) This device must accept any interference received, including interference that may cause undesired operation of the device.
Any changes or modifications in construction of this device which are not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
This feature is only available on models with the
or 
logo.
Use this feature to help you diagnose and solve problems with your appliance.
NOTE
• For reasons not attributable to LGE’s negligence, the service may not operate due to external factors such as, but not limited to, Wi-Fi unavailability, Wi-Fi disconnection, local app store policy, or app unavailability.
• The feature may be subject to change without prior notice and may have a different form depending on where you are located.
Using LG ThinQ to Diagnose Issues
If you experience a problem with your Wi-Fi equipped appliance, it can transmit troubleshooting data to a smartphone using the LG ThinQ application.
• Launch the LG ThinQ application and select the Smart Diagnosis™ feature in the menu. Follow the instructions provided in the LG ThinQ application.
Using Audible Diagnosis to Diagnose Issues
Follow the instructions below to use the audible diagnosis method.
• Launch the LG ThinQ application and select the Smart Diagnosis™ feature in the menu. Follow the instructions for audible diagnosis provided in the LG ThinQ application.
1 Press the Power button to turn on the appliance.
• Do not press any other buttons.
2 Hold the mouthpiece of your phone in front of the or logo.
3 Press and hold the Temp. button for 3 seconds or longer while continuing to hold your phone near the logo.
4 Keep the phone in place untill the tone transmission has finished. The display will count down the time. Once the count down is over and the tones have stopped, the diagnosis will be displayed in the application.
NOTE
• For best results, do not move the phone while the tones are being transmitted.
WARNING
To reduce the risk of fire, electric shock, or injury to persons, read this entire owner's manual, including the Important Safety Instructions, before operating this washer.
• Unplug the washer before cleaning to avoid the risk of electric shock. Failure to follow this warning can cause serious injury, fire, electric shock, or death.
• Do not use volatile substances (benzene, paint thinner, alcohol, acetone, etc.), abrasive cleaners, or detergents with strong chemical components when cleaning the washer. Doing so may cause discoloration or damage to the machine, or may cause a fire.
• Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing. Service personnel - Do not contact the following parts while the appliance is energized: pump, valve, motor, control board.
Care After Wash
After the cycle is finished, wipe the door and the inside of the door seal to remove any moisture.
• Leave the door open to dry the drum interior.
• Wipe the body of the washer with a dry cloth to remove any moisture.
Cleaning the Exterior
Proper care of your washer can extend its life.
Door:
Wash with a damp cloth on the outside and inside and then dry with a soft cloth.
Exterior:
• Immediately wipe off any spills.
• Wipe with a damp cloth.
• Do not touch the surface or the display with sharp objects.
Cleaning the Drum
Over time, residue may build up in the drum, leading to mildew or a musty odor. Run the Tub Clean cycle monthly to remove residue and prevent odor. Run the cycle more often under heavy use conditions or if odor is already present.
1 Remove any clothing from the drum.
2 Add cleaning agents.
• For other drum cleaning products, follow the cleaner manufacturer’s instructions and recommendations.
• Do not exceed the maximum fill line when adding bleach or powdered cleaners or they may remain in the drum after cleaning.
3 Close the door and press the Power button to turn the washer on.
4 Turn the cycle selector to select the Tub Clean cycle.
5 Press the Start/Pause button to begin the cycle. Selecting any other cycle after Tub Clean has been selected will cause the Tub Clean cycle to be cancelled.
6 After the cycle ends, open the door and allow the drum interior to dry completely.
NOTE
• Never load laundry while using Tub Clean. The laundry may be damaged or contaminated with cleaning products. Make sure to run the Tub Clean cycle only when the drum is empty.
• Leave the door open after finishing the laundry, to keep the drum clean.
• Tub Clean should be repeated monthly.
• If mildew or musty smell already exists, run Tub Clean once a week for three consecutive weeks.
Automatic Alert for Tub Clean
When the power is on and the
message blinks on the display, it means the washer drum needs cleaning. Use the Tub Clean cycle to clean the washer drum. The frequency of the automatic alert's appearance depends on how often the washer is used. However the message will generally appear every one to two months.
Removing Mineral Buildup
In areas with hard water, mineral scale can form on internal components of the washer. Periodically clean the mineral buildup on the internal components to extend the lifespan of the washer. Use of a water softener is recommended in areas with hard water.
• Use a descaler to remove visible mineral buildup on the washer drum. After descaling, always run the Tub Clean cycle before washing clothing.
• Mineral scale and other spots may be removed from the stainless steel drum using a soft cloth soaked in stainless steel cleaner.
• Do not use steel wool or abrasive cleaners.
NOTE
• If you use a descaler or tub cleaner during the Tub Clean cycle, use the Rinse+Spin cycle to rinse the washer drum before running your next wash cycle.
Cleaning the Detergent Dispenser Drawer
Leaving detergent in the detergent dispenser drawer for an extended period of time or using the washing machine for a long period of time may cause the build-up of scales in the detergent dispenser drawer. Pull out and clean the detergent dispenser drawer once a week.
1 Slide the detergent dispenser drawer out as far as it will go.
2 Press down hard on the disengage button and pull out the detergent dispenser drawer.
3 Remove the inserts from the drawer.
4 Clean the inserts with warm water.
• Use a soft cloth or brush to remove any residue.
• Use water only when cleaning the drawer and inserts.
5 Wipe off any moisture with a dry towel or cloth after cleaning.
6 Replace the detergent dispenser drawer.
WARNING
• Do not spray water inside the cabinet. Doing so may cause fire or electric shock.
Clean the door seal once a month to prevent build-up of dirt.
1 Wear rubber gloves and protective goggles.
2 Dilute 3/4 cup (177 ml) of liquid chlorine bleach in 1 gallon (3.8 L) of water.
3 Wipe around the door seal. Soak a sponge or a soft cloth in this diluted solution and wipe all around the door seal.
4 Wipe dry. After cleaning, wipe up any moisture with a dry towel or cloth.
5 Leave the door open to allow the door seal to dry completely
CAUTION
• Cleaning the door seal with undiluted bleach may cause malfunction of the door seal and washer parts. You must add water to the bleach before using it.
If the washer does not fill properly, an error message will show on the display. The inlet valve filter screens could be plugged by hard water scale, sediment in the water supply, or other debris.
CAUTION
• The inlet screens protect the delicate parts of the inlet valve from being damaged by particles that could enter the valves with the water supply. Operating the washer with these filters removed could cause a valve to stick open resulting in flooding and/or property damage.
• If you use the washer in an area with hard water, the inlet filter may clog due to lime buildup.
NOTE
• An
message may blink on the display when the water pressure is weak or an inlet filter is clogged with dirt. Clean the inlet filter.
The washer fails to drain if the drain pump filter is clogged. Periodically clean the drain filter to prevent clogging with foreign objects.
WARNING
• Opening the drain filter will result in water overflowing if there is water in the washer drum. Use a bucket if the drum is not completely drained before you open the drain filter.
• Using the washer without the drain filter or with an incorrectly assembled drain filter may cause leaks or malfunctioning of the washer.
Twist the pump filter counterclockwise to remove.
NOTE
• An 
message blinks on the display when the drain pump filter is clogged with dirt. Clean the drain pump filter.
Storing the Washer
If the washer will not be used for an extended period of time and is in an area that could be exposed to freezing temperatures, perform the following steps to protect the washer from damage.
• Do not add laundry to this cycle.
When the Water Line is Frozen
When the Drain Line is Frozen
The washer is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage. If the washer does not function properly or does not function at all, check the following before you call for service.
Spraying or Hissing
Water spraying or circulating during the cycle.
• Normal Operation
Humming or Gurgling
Drain pump is pumping water from the washer at times during a cycle.
• Normal Operation
Water sloshing
A liquid in the balance ring around the wash basket helps the basket spin smoothly.
• Normal Operation
Water being added after the washer has already begun to operate
The washer adapts to the load size and type to add more water to the cycle as needed.
• Normal Operation
The wash load may be unbalanced. If the washer senses that the load is unbalanced, it will stop and refill to redistribute the load.
• Normal Operation
The washer may be diluting laundry additives to add to the wash load.
• Normal Operation
Rattling and clanking noise
Foreign objects, such as keys, coins, or safety pins may be in drum or pump.
• Stop washer, check drum and drain filter for foreign objects. If noise continues after washer is restarted, call for service.
Thumping sound
Heavy wash loads may produce a thumping sound.
• This is normal. If sound continues, washer is probably out of balance. Stop and redistribute wash load.
Wash load may be out of balance.
• Pause the cycle and redistribute the load.
Vibrating noise
Packaging materials were not removed.
• See the Unpacking and Removing Shipping Bolts information in the Installation section.
Wash load may be unevenly distributed in the drum.
• Pause the cycle and redistribute the load.
Not all leveling feet are resting firmly and evenly on the floor.
• See Leveling the Washer in the Installation section.
Floor not rigid enough.
• Make sure that the floor is solid and does not flex. See the Flooring in the Installation section.
Squeaking noise
Packaging materials were not removed.
• See the Unpacking and Removing Shipping Bolts information in the Installation section.
Banging noise when washer is filling with water (Water Hammer)
Plumbing in the home moves or flexes when the water valves in the washer shut off.
• Water hammer is not caused by a defect in the washer. Install water hammer arrestors (purchased separately at hardware or home improvement store) between the fill hose and the washer for best results.
Household water supply pressure is very high.
• Adjust household water supply regulator to a lower pressure or contact a plumber.
Water leaking
Inlet hose connection is loose at faucet or washer.
• Check hoses for leaks, cracks and splits.
• Check and tighten hose connections.
House drain pipes are clogged.
• The washer pumps out water very rapidly. Check for water backing up out of the drain pipe during drain. If water is seen coming out of the drain, check for proper drain hose installation and check for restrictions in the drain. Contact a plumber to repair drain pipe.
Drain hose has come out of drain or is not inserted far enough.
• Tie drain hose to inlet hose or standpipe to prevent it from coming out during drain. For smaller drain pipes, insert the drain hose into the pipe as far as the drain hose flange. For larger drain pipes, insert the drain hose into the pipe 1-2 inches past the flange.
A large item such as a pillow or blanket is above the top of the drum.
• Use the Bedding cycle for large or bulky items. Use extra care and never wash more than half a load of items that float, such as pillows.
• Stop the washer and check the load. Make sure the load does not crest above the top edge of the drum.
Oversudsing of detergent.
• Oversudsing may create leaks, and may be caused by the type and amount of detergent used. High-Efficiency detergent is the only detergent recommended. The normal amount of detergent to use is 1/4 to 1/2 of the maximum amount recommended by the detergent manufacturer.
Water leaks every load
Hoses not installed correctly.
• See Connecting the Water Lines to reinstall hoses. Replace damaged hoses.
Washer will not drain water
Kinked drain hose.
• Ensure that the drain hose is not kinked.
Drain hose improperly installed.
• Make sure that the drain hose is no more than 5 ft. (1.5 m) away from the washer.
Excessive sudsing
Too much detergent or incorrect detergent.
• HE detergents are formulated specifically for High-Efficiency washers and contain sudsreducing agents. Only use detergent with the High-Efficiency (HE) logo.
Washer will not turn on
Power cord is not properly plugged in.
• Make sure that the plug is plugged securely into a grounded, 3-prong, 120 VAC, 60 Hz outlet.
House fuse is blown, circuit breaker has tripped, or power outage has occurred.
• Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a circuit overload, have it corrected by a qualified electrician.
Wash cycle time is longer than usual
The washer automatically adjusts the wash time for the amount of laundry, water pressure and other operating conditions.
• This is normal. The washer adjusts cycle time automatically to provide optimal results for the selected cycle. The time remaining shown in the display is only an estimate. Actual time may vary.
Bleach does not dispense
Bleach dispenser cover is not properly installed.
• Make sure that the bleach cover is properly installed and snapped into place before the beginning of the cycle.
Bleach dispenser is dirty or clogged.
• Lift out the bleach dispenser cover and clean out the reservoir. Lint and other foreign debris that collects inside the dispenser may prevent proper dispensing of the bleach.
Premature dispensing of bleach
Bleach dispenser filled for future load.
• You cannot store bleach in the dispenser for future use. The bleach will be dispensed every load.
Incomplete or no dispensing of detergent
Detergent compartments clogged from incorrect filling.
• Make sure that detergent and additives are put into the correct dispenser compartments. For all detergent types, always make sure that the dispenser drawer is fully closed before the start of the cycle.
Too much detergent used.
• Make sure that the suggested amount of detergent is used per the manufacturer’s recommendations. You may also dilute the detergent with water to the maximum fill line on the compartment to avoid clogging. Use only HE (High-Efficiency) detergent.
• NOTE: Always use as little detergent as possible. High-Efficiency washers need very little detergent to achieve optimum results. Using too much detergent will cause poor wash and rinse performance and may contribute to odors in washer.
Insufficient water supply.
• Make sure that both hot and cold water faucets are turned on all the way.
Normal residue.
• It is normal for a small amount of detergent to remain in the dispenser. If this residue builds up it can interfere with normal dispensing of products. Refer to the cleaning instructions
Washer will not operate
Control panel has powered off due to inactivity.
• This is normal. Press the Power button to turn the washer on.
Washer is unplugged.
• Make sure cord is plugged securely into a working outlet.
Water supply is turned off.
• Turn both hot and cold faucets fully on.
Controls are not set properly.
• Make sure the cycle was set correctly, close the door/lid and press the Start/Pause button.
Door/Lid is open.
• The washer will not operate if the door/lid is open. Close the door/lid and make sure that nothing is caught under the door/lid preventing it from closing completely.
Circuit breaker/fuse is tripped/ blown.
• Check house circuit breakers/fuses. Replace fuses or reset breaker. The washer should be on a dedicated branch circuit.
Control needs to be reset.
• Press the Power button, then re-select the desired cycle and press the Start/Pause button.
Start/Pause was not pressed after a cycle was set.
• Press the Power button then re-select the desired cycle and press the Start/Pause button. The washer will shut off if the Start/ Pause button is not pressed within 60 minutes.
Extremely low water pressure.
• Check another faucet in the house to make sure that household water pressure is adequate.
Washer is too cold.
• If the washer has been exposed to temperatures below freezing for an extended period of time, allow it to warm up before pressing the Power button.
• Otherwise, the display will not come on.
Washer not filling properly
Filter clogged.
• Make sure the inlet filters on the fill valves are not clogged. Refer to the filter cleaning instructions.
Inlet hoses may be kinked.
• Check that inlet hoses are not kinked or clogged.
Energy efficiency.
• This is an High-Efficiency (HE) washer. As a result, the water level settings for this washer may be different than for conventional washers.
Insufficient water supply.
• Make sure that both hot and cold water faucets are turned on all the way.
The washer door/lid is open.
• The washer will not operate if the door/lid is open. Close the door/lid and make sure that nothing is caught under the door/lid preventing it from closing completely
Water level is too low/ No water is visible in the drum
Energy efficiency
• This is an High-Efficiency (HE) washer. As a result, the water level settings for this washer may be different than on your previous washer. The water will not normally cover the clothes. The fill level is optimized for the wash motion to achieve the best wash performance.
Wrinkling
Washer not unloaded promptly.
• Always remove items from the washer as soon as the cycle is complete.
Washer overloaded.
• The washer can be fully loaded, but the drum should not be tightly packed with items. The door/lid of the washer should close easily.
Hot and cold water inlet hoses are reversed.
• Hot water rinse can set wrinkles in garments. Check the inlet hose connections.
Staining
Bleach or softener dispensed too soon.
• Dispenser compartment is overfilled causing bleach or softener to dispense immediately. Always measure bleach to prevent overfilling - one cup maximum. Dispenser drawer closed too quickly causing softener to dispense immediately.
Bleach or softener was added directly to the wash load in the drum.
• Always use the dispensers to ensure that laundry products are properly dispensed at the right time in the cycle.
Washer was not unloaded promptly.
• Always remove items from the washer as soon as possible after the cycle is complete.
Clothes were not properly sorted.
• Always wash dark colors separately from light colors and whites to prevent discoloration. Never wash heavily soiled items with lightly soiled items.
Poor stain removal
Proper options not selected.
• Heavier soils and tougher stains may require extra cleaning power. Select the Heavy feature to boost the cleaning power of the selected cycle.
Previously set stains.
• Articles that have previously been washed may have stains that have been set. These stains may be difficult to remove and may require hand washing or pre-treating to aid in stain removal
Odor
Some odor is caused by the rubber attached to the washing machine.
• This odor is normal for new rubber and will disappear after the machine has been run a few times.
If the rubber door gasket and door seal area are not cleaned regularly, odors can occur from mold or foreign substances.
• Be sure to clean the gasket and door seal regularly and check under the door seal for small items when unloading the washer.
Odors can occur if foreign substances are left in the drainage pump filter.
• Be sure to clean the drainage pump filter regularly
Odors can occur if the drainage hose is not properly installed, causing siphoning (water flowing back inside the washing machine).
• When installing the drainage hose, be sure that it doesn’t become kinked or blocked.
Using the dry function, odors can occur from lint and other laundry matter sticking to the heater. (Dryer model only)
• This is not a malfunction.
A particular odor can occur from drying wet clothes with hot air. (Dryer model only)
• The odor will disappear after a short while.
Trouble connecting appliance and smartphone to Wi-Fi network
The password for the Wi-Fi network was entered incorrectly.
• Delete your home Wi-Fi network and begin the registration process again.
Mobile data for your smartphone is turned on.
• Turn off the Mobile data on your smartphone before registering the appliance.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance to the wireless router. To check the router frequency, check with your Internet service provider or the router manufacturer.
The distance between the appliance and the router is too far.
• If the appliance is too far from the router, the signal may be weak and the connection may not be configured correctly. Move the router closer to the appliance or purchase and install a Wi-Fi repeater.
Washer fills with water slowly or not at all, or 
Water supply faucets are not fully open.
• Make sure that the water faucets are fully open.
Water line hoses are kinked, pinched, or crushed.
• Make sure that the hoses are not kinked or pinched. Be careful when moving the washer during cleaning and maintenance.
Water inlet filters are clogged.
• Clean the inlet filters. See the Maintenance section.
Water supply pressure to faucet or house is too low.
• Check another faucet in the house to make sure that household water pressure is adequate and flow is not restricted. Disconnect the inlet hose from the washer and run a few gallons of water through the hose to flush the water supply lines. If flow is too low, contact a plumber to have the water lines repaired.
Water supply connected with leaklimiting hoses.
• Hoses designed to limit leaks can trip falsely and prevent the washer from filling. The use of leaklimiting hoses is not recommended.
If the balance is not successful, this error will be displayed.
• The automatic attempt to rebalance the load was not successful. The cycle has been paused to allow the load to be manually adjusted.
The load is too small.
• Small loads may need additional items to be added to allow the washer to balance the loads.
Heavy articles are mixed with lighter items.
• The load may have heavy items loaded with lighter items. Always try to wash articles of somewhat similar weight to allow the washer to evenly distribute the weight of the load for spinning.
The load is out of balance.
• Manually redistribute the load if articles have become tangled, preventing the automatic distribution from working properly.
The load contains pillows or cushions.
• Wash the covers only. Remove the stuffing from the pillows or cushions before washing the covers.
The tub does not rotate or
The door is not secured.
• Close and secure the door. If the message keeps appearing, unplug the power cord and call for service.
Water in the washer drains slowly or not at all and 
Drain hose is kinked, pinched, or clogged
• Make sure the drain hose is free of clogs or kinks, and is not pinched behind or under the washer.
Drain discharge is more than 96 inches (2.4 m) above bottom of washer.
• The end of the drain hose should be no more than 96 inches (2.4 m) above the bottom of the washer.
Control error.
• Unplug the washer and wait 60 seconds. Reconnect power and try again. If the error reappears, call for service.
Water level is too high due to a faulty water valve.
• Close the water faucets, unplug the washer, and call for service.
The water level sensor is not working correctly.
• Close the water faucets, unplug the washer, and call for service.
A motor error has occurred.
• Allow the washer to stand for 30 minutes and then restart the cycle. If the LE error code persists, call for service.
If the washing machine detects too many suds, it displays this error code and adds a Suds Reducing cycle. This adds about 2 hours to the cycle time. If too many suds are detected during spinning, the washing machine stops to help prevent leaking.
• Do not add more than the manufacturer’s recommended amount of detergent. To remove suds, turn the washer off and on, then run the Rinse+Spin cycle.
The water level too low or high compared to the size of the load.
• The water level sensor ir not working correctly. Unplug the power cord and call for service.
Inlet hose, drain hose or drain pump frozen.
• See the Care in Cold Climates section for instructions.
Control Lock is activated.
• This is not an error code. This code indicates that the Control Lock is activated. Press and hold Control Lock for 3 seconds.
Tub Clean is activated or the washer drum needs cleaning.
• This is not an error code. This code indicates that the Tub Clean is activated or needed. Use the Tub Clean cycle to clean the washer drum.
