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23
FREQUENTLY ASKED QUESTIONS
Why doesn’t the dehumidifier seem to extract much water if the temperature is low?
This is a compressor dehumidifier which works best in temperatures above 15⁰C. If the temperature is low and
the air is dryer than the setting on the humidistat the unit will not extract water. If you want to use a dehumidifier
for outside buildings, unheated properties, boats or garages please check our desiccant range.
Why doesn’t the unit work /or stops suddenly?
The water tank may be full or displaced. To rectify: empty the tank and carefully place the tank back in the unit.
Also the unit may be running in dehumidifying mode with a low room temperature. Please check if the room
temperature is lower than 5⁰C. If so, the unit will stop working while in dehumidifying mode. (unit may be
defrosting).
The ambient operating range is between 5⁰C and 35⁰C with a relative humidity ranging from 30% to 80%. For
maximum efficiency use the unit between 15⁰C and 32⁰C.
Sometimes cold and/or hot air comes out from the air outlet grill, why?
When the unit is in dehumidifying mode it absorbs humid air from room and freezes it to reduce the humidity.
During the cold cycle there should be cold air coming out of the unit
During the hot cycle hot dry air should be coming out of the outlet grill.
TROUBLESHOOTING
Issue
Cause
Solution
Hot or cold air
being produced
Normal Operation
When the unit is in dehumidifying mode it absorbs humid air from room and
freezes it to reduce the humidity.
During the cold cycle there should be cold air coming out of the unit
During the defrost cycle hot dry air should be coming out of the outlet grill.
Unit does not
operate
Is the plug properly
inserted in the socket?
Insert the plug into the socket and turn the switch on.
Does the tank full
indicator is red?
Tank full, float displaced or tank not properly inserted. Empty tank, check float
and make sure tank is properly inserted in unit.
Front louvres do
not open
Louvre motor is
blocked
Check if anything is blocking the louvre
Try to move gently the louvres up and down while the unit if off
If the above fails return the unit to service centre
Dehumidifier
does not
extract water
Is the unit set to a
humidity level lower
than the one in the
room?
Set the humidity level on the humidistat bellow current humidity reading.
Is the temperature too
low for water extraction
to be efficient?
Increase temperature in the room or reposition the unit.
Is any intake grill or
discharge blocked? Is
the unit too close to
walls.
Remove obstructions and restart the unit.
Ensure a distance of at least 20 [cm between the unit & walls
Airflow seems
weak
Is filter dirty or
clogged?
Please service the filters regularly as per user manual.
Unit is noisy
during operation
Is the unit on an
uneven surface?
Please place on flat horizontal surface.
Is filter clogged?
Please service the filters regularly as per user manual.
E1 Error
Coil sensor error
Use the unit within the prescribed temperature range. Unplug the unit, rest and
plug it back in. If error repeats, call for service centre.
Defrost light on
and unit
stops regularly
Unit is defrosting
Allow the unit to automatically defrost. The protection will clear after the unit
self defrosts. Increase temperature in the room if this repeats too often
Tank full red
light
Water tank full
notification
Tank is full or is not in the right position-- Empty the tank and replace in the
right position.
Any other malfunctions will need to be reported to electriQ service centre. Do not attempt unauthorised repairs as these may
invalidate the warranty.
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