Loading ...
Loading ...
Loading ...
Video App problems (Youtube etc)
• Change the DNS to 8.8.8.8. Select > Settings > General > Network > Network Status >
IP Settings > DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.
• Reset by selecting > Settings > Support > Self Diagnosis > Reset Smart Hub.
What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who
can remotely:
• Diagnose your TV
• Adjust the TV settings for you
• Perform a factory reset on your TV
•
How does Remote Support work?
1. Call the Samsung Contact Centre and ask for remote support.
2. Open the menu on your TV and go to the Support section.
3. Select Remote Management
screen appears, provide the PIN number to the agent.
4. The agent will then access your TV.
English - 27
Loading ...
Loading ...
Loading ...