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TROUBLE SHOOTING
Never try to repair or dismantle the air conditioner yourself. Unauthorized repairs may
result in the loss of warranty and can endanger the user and their property.
Problem Cause Solution
The air conditioner
does not operate.
No power supply. Connect to a functioning power
supply socket and switch on.
Error code E4 or water drain
warning indictor is displayed,
indicating the internal water
container is full.
Empty the internal water
container.
(Refer to WATER DRAIN)
The start timer function is
active.
Press the POWER button to
deactivate the TIMER function.
The air conditioner
does not seem to
operate efficiently.
The air conditioner is in direct
sunlight.
Close the curtains.
Windows or doors are open. Close windows and doors.
The filters are dirty. Clean the filters.
The air in
lets or outlets are
blocked.
Remove the blockage.
The room temperature is
below the set temperature.
Lower set temperature.
The air conditioner
is noisy.
The air conditioner is not
level.
Place the air conditioner on an
even, solid surface.
The compressor
does not work.
The overheat protection is
activated.
Wait 30 minutes until the
temperature has decreased,
then turn the air conditioner on
again.
Note: Compressor operation
begins 3 minutes after the unit
is switched on.
The remote control
does not function.
The distance between the
remote control and the air
conditioner is too great.
Move closer to the air
conditioner. Aim the remote
control directly at the control
panel.
The batteries are flat. Replace the batteries.
If you have any issues with your unit, please contact Glen Dimplex for
your nearest service agent. Proof of purchase is required at the time of
service.
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WARRANTY:
The warranty period is 24 months from the date of purchase. For further information, please
refer to warranty card included in the packaging. Alternatively, this can be found at
www.dimplex.com.au (AUS) / www.dimplex.co.nz (NZ).
Glen Dimplex Australia Pty Ltd Glen Dimplex Australasia Ltd
Manukau, Auckland 2013
Ph: 1300 556 816 Ph: (09) 274 8265
Fax: 1800 058 900 Fax: (09) 274 8472
Web: www.dimplex.com.au Web: www.dimplex.co.nz
DISPOSAL:
• Do not dispose of electrical appliances as unsorted municipal
waste. Use separate collection facilities.
• Contact your local government for information regarding the
collection systems available.
• If electrical appliances are disposed of in landfills or dumps,
hazardous substances can leak into the ground water, polluting the
food chain and damaging health and well-being.
16
Australia
Unit 1, 21 Lionel Road.
Mount Waverley VIC 3149.
38 Harris Road, East Tamaki,
New Zealand
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