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Troubleshooting
This chapter summarises the most common
problems you could encounter with the appliance.
If you are unable to solve the problem with the
information below, visit www.philips.com/
support for a list of frequently asked questions or
contact the Consumer Care Centre in your country.
Problem Possible cause Solution
The shaver does
not shave as
well as it used
to.
The shaving heads
are damaged or
worn.
Replace the shaving heads
(see chapter ‘Replacement’).
Hairs or dirt
obstruct the shaving
heads.
Clean the shaving heads by
following the steps of the
thorough cleaning method
(see chapter ‘Cleaning and
maintenance’).
The shaver does
not work when
I press the
on/off button.
The shaver is still
attached to the
mains. For safety
reasons, the shaver
can only be used
without cord.
Disconnect the shaver from
the mains and press the
on/off button to switch
on the shaver (see section
‘Unplug for use reminder’).
The rechargeable
battery is empty.
Recharge the battery
(see chapter ‘Charging’).
The travel lock
is activated.
Press the on/off button for
3 seconds to deactivate the
travel lock.
ENGLISH 35
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