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en Troubleshooting
22
Troubleshooting
14 Troubleshooting
Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.
WARNING
Risk of electric shock!
Incorrect repairs are dangerous.
▶
Repairs to the appliance should only be carried out by trained specialist
staff.
▶
Only use genuine spare parts when repairing the appliance.
▶
If the power cord of this appliance is damaged, it must be replaced by the
manufacturer, the manufacturer's Customer Service or a similarly qualified
person in order to prevent any risk.
Fault Cause and troubleshooting
The appliance is not
cooling, the displays
and lighting light up.
Showroom mode is switched on.
▶
Carry out the appliance self-test. →Page24
a Once the appliance self-test has ended, the appli-
ance switches to normal operation.
HomeConnect is not
working correctly.
Different causes are possible.
▶
Go to www.home-connect.com.
or appears in the
temperature display.
The electronics have detected a fault.
1.
Switch off the appliance. →Page14
2. Disconnect the appliance from the mains.
Unplug the appliance from the mains or switch off
the circuit breaker in the fuse box.
3. Reconnect the appliance after five minutes.
4. If the message still appears on the display, call cus-
tomer service.
The customer service number can be found in the
enclosed customer service directory.
Temperature display
flashes.
Different causes are possible.
▶
Press .
a The alarm is switched off.
The appliance door is open.
▶
Close the appliance door.
The exterior ventilation grilles are blocked.
▶
Remove any obstructions from in front of the exter-
ior ventilation grilles.
Larger quantities of fresh food have been put in.
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