Operating instructions
REFRESH-BUTLER
Textile care system
Thank you for choosing to buy one of our products. Your appliance is made to
high standards and is easy to use. Nevertheless, please take the time to read
these operating instructions in order to familiarise yourself with the appliance
and get the best use out of it.
Please follow the safety precautions.
Modifications
Text, diagrams and data correspond to the technical standard of the appliance
at the time these operating instructions went to press. The right to make tech-
nical modifications for the purpose of the further development of the appliance
is reserved.
Validity
The product family (model number) corresponds to the first alphanumerics on
the identification plate. These operating instructions apply to:
Model Product family
REFRESH-BUTLER 14002
Variations depending on the model are noted in the text.
Colour operating instructions can be downloaded from the internet from
www.vzug.com.
© V-ZUG Ltd, CH-6301 Zug, 2017
2
Contents
1 Safety precautions 5
1.1 Symbols used ........................................................................................................ 5
1.2 General safety precautions ................................................................................. 6
1.3 Appliance-specific safety precautions............................................................... 7
1.4 Instructions for use ............................................................................................... 9
2 Disposal 11
3 Using for the first time 12
3.1 Where is the identification plate?.....................................................................12
4 Your appliance 13
4.1 Appliance description ........................................................................................13
4.2 Appliance construction ......................................................................................14
4.3 Accessories..........................................................................................................14
4.4 Operating and display elements ......................................................................15
5 Programme overview 18
5.1 Main refreshing programme .............................................................................18
5.2 Extra programme «Drying» ...............................................................................21
5.3 Extra programme «Hygiene» ............................................................................22
6 Operating the appliance 24
6.1 Preparing the appliance ....................................................................................24
6.2 Arranging the washing.......................................................................................24
6.3 Loading examples...............................................................................................25
6.4 Refreshing and drying tips ................................................................................26
6.5 Filling the fresh water tank ................................................................................27
6.6 Emptying the condensate tank.........................................................................27
6.7 Programme settings ...........................................................................................28
6.8 Programme selection .........................................................................................29
6.9 Changing selection.............................................................................................31
6.10 Programme selection with childproof lock activated ...................................31
6.11 Interrupting a programme .................................................................................32
6.12 Aborting a programme before time.................................................................33
6.13 End of programme ............................................................................................34
7 User settings 35
7.1 Adjusting user settings ......................................................................................35
7.2 Language..............................................................................................................37
7.3 Brightness ............................................................................................................38
3
7.4 Button tone...........................................................................................................38
7.5 Water hardness ...................................................................................................38
7.6 Childproof lock ....................................................................................................38
7.7 Delayed start........................................................................................................38
7.8 Information............................................................................................................38
7.9 Descaling..............................................................................................................39
7.10 Cleaning the air duct..........................................................................................40
7.11 Operating mode ..................................................................................................40
7.12 V-ZUG Service .....................................................................................................40
7.13 Updating the software ........................................................................................41
8 Care and maintenance 42
8.1 Cleaning intervals................................................................................................42
8.2 «Clean filter units» error message ...................................................................43
8.3 Build-up of fluff.....................................................................................................43
8.4 Cleaning the main filter......................................................................................43
8.5 Cleaning the main filter mat..............................................................................44
8.6 Cleaning the fresh air filter mat ........................................................................44
8.7 Cleaning the water tank.....................................................................................45
9 Trouble-shooting 47
9.1 What to do if ... ....................................................................................................47
10 Accessories and spare parts 49
11 Technical data 51
11.1 Consumption data for factory setting..............................................................51
11.2 Note for testing institutes...................................................................................52
11.3 EcoStandby ..........................................................................................................52
12 Index 53
13 Service & Support 55
4
1 Safety precautions
1.1 Symbols used
Caution, risk of fire!
Denotes important safety precautions.
Failure to observe said precautions can result in injury or in damage
to the appliance or fittings!
Information and precautions that should be observed.
Information on disposal
Information about the operating instructions
▸ Indicates step-by-step instructions.
– Describes how the appliance reacts to the steps taken.
▪ Indicates a list.
5
1 Safety precautions
1.2 General safety precautions
▪ Read the operating instructions before using the appliance for
the first time!
▪ This appliance can be used by children aged 8 and above
and by persons with reduced physical, sensory or mental cap-
abilities, or lack of experience and/or knowledge, provided
they are supervised or have been instructed on the safe use
of the appliance and have understood the hazards involved.
Children shall not play with the appliance. Cleaning and user
maintenance shall not be undertaken by children without su-
pervision.
▪ If an appliance is not equipped with a mains cable and a plug
or other means for disconnecting from the mains with a con-
tact opening on each pole complying with the conditions of
overvoltage category III for full isolation, an isolating device
must be incorporated into the permanently installed electrical
installation in accordance with the installation regulations.
▪ If the mains cable of this appliance is damaged, it must be re-
placed by the manufacturer or its Customer Services or a sim-
ilarly qualified person in order to avoid hazard.
6
1 Safety precautions
1.3 Appliance-specific safety precautions
▪ Children under 3 years of age must be kept away from the
appliance unless they are constantly supervised.
▪ The appliance has a maximum dry load capacity of 5kg.
▪ The appliance is only to be used with the recommended va-
porizing medium. The use of other substances may give rise
to a toxic or fire risk.
▪ The appliance has hot surfaces to evaporate active compon-
ents. These surfaces should not be touched during use.
▪ The appliance may not be used if industrial chemicals were
used for cleaning.
▪ Clean the fluff filters regularly. Do not allow fluff to build up
around the appliance.
▪ Textiles that have been cleaned, treated or soaked with flam-
mable chemicals, detergents or solvents (benzene, alcohol,
stain remover, oil, turpentine, acetone, paint, wax, etc.): Fire or
explosion hazard! Wash materials containing such substances
first by hand with water or allow the solvent to evaporate com-
pletely.
▪ Items such as foam rubber (latex foam), shower caps, water-
proof textiles, rubber backed articles and clothes or pillows
with foam rubber pads are not suitable for the appliance.
▪ Remove all foreign objects (cigarette lighter, match, etc.) from
the textiles.
▪ WARNING: Never stop the appliance before the end of the
drying cycle unless all items are quickly removed and spread
out so that the heat is dissipated.
▪ If the appliance is installed on a carpeted floor ensure that
ventilation openings on the base of the appliance are not ob-
structed.
▪ If the appliance is installed in a housing, the ventilation open-
ings are to be kept free of obstruction.
7
1 Safety precautions
▪ Exhaust air from the appliance must not be discharged into a
flue which is used for exhausting fumes from appliances burn-
ing gas or other fuels.
▪ Do not install the appliance behind a door that locks, a sliding
door or a door with a hinge that lies opposite the hinge of the
appliance.
▪ The appliance is equipped with an ultra-violet lamp. Do not
look directly into the light source.
To minimize the risk of fire in a tumble dryer, the following should be
observed:
▪ Oil-affected items can ignite spontaneously, especially when
exposed to heat sources such as in a tumble dryer. The items
become warm, causing an oxidation reaction in the oil. Oxida-
tion creates heat. If the heat cannot escape, the items can be-
come hot enough to catch fire. Piling, stacking or storing oil-
affected items can prevent heat from escaping and so create
a fire hazard. If it is unavoidable that fabrics that contain ve-
getable or cooking oil or have been contaminated by hair
care products be placed in a tumble dryer they should first be
washed in hot water with extra detergent – this will reduce,
but not eliminate, the hazard.
8
1 Safety precautions
1.4 Instructions for use
Before using for the first time
▪ The appliance must be installed and connected to the electricity supply in
accordance with the separate installation instructions. Have a qualified fitter/
electrician carry out the necessary work.
▪ Ensure access to the place of disconnection (e.g. socket outlet, wall switch,
fuse).
Correct use
▪ The appliance is only suitable for refreshing and drying home textiles. It is
designed for use in the home and for the above-mentioned purpose only.
No liability is assumed for any damage caused by improper or incorrect
use.
▪ Any repairs, modifications or manipulations to the appliance, especially any
electrically live parts, may only be carried out by the manufacturer, its cus-
tomer service department or similarly qualified persons. Repairs if carried
out incorrectly may cause serious injury, damage to the appliance and fit-
tings, as well as affect the functioning of the appliance. If the appliance is
not working properly or in case a repair is needed, follow the instructions
given in the «Repair service» section. Contact our Customer Services if ne-
cessary.
▪ Use original spare parts only.
▪ Before closing the appliance door and starting a programme ensure that
there are no persons, foreign objects or pets in the appliance.
Note on use
▪ If the appliance is not functioning properly, disconnect it from the power
supply immediately.
▪ To protect your washing, follow the fabric care symbols and the hints and
advice in the «Refreshing and drying tips» section.
▪ Do not operate the appliance without a fluff filter or with a damaged fluff fil-
ter. Fluff can destroy the appliance!
Caution: Risk of burns!
▪ Do not dry fabrics that contain traces of hair spray, hair gel, nail varnish re-
mover or other similar substances. Danger of gas build-up!
Caution: Risk to life!
▪ It is forbidden to enter or remain in the appliance. Danger of suffocation!
9
1 Safety precautions
▪ Packaging material, e.g. plastic film and polystyrene, can be dangerous for
children. Danger of suffocation! Keep packaging material away from chil-
dren.
How to avoid damaging the appliance
▪ Close the appliance door carefully.
▪ When cleaning the appliance make sure no water gets inside it. Use a mod-
erately damp cloth. Do not spray the outside or the inside of the appliance
with water. If water gets inside the appliance, it will cause damage.
▪ Transport the appliance in an upright position only! Transporting it in any
other position will result in damage to the appliance! When carried carefully
without being shaken, the appliance may be tilted a maximum of 90° to the
left (viewed from the front).
Front
Front
Side
Front,
upside down
Back
Front
Use a stair climber
trolley to avoid bumps
to the appliance!!
10
2 Disposal
2.1 Packaging
Never allow children to play with packaging material due to the danger
of injury or suffocation. Store the packaging material in a safe location
or dispose of it in an environmentally-friendly way.
2.2 Safety
Render the appliance unusable to prevent accidents caused by improper use
(e.g. through children playing):
▸ Disconnect the appliance from the mains. With a fixed appliance, this is to
be carried out by a qualified electrician. Then cut the mains cable off flush
with the appliance.
2.3 Disposal
▪ The «crossed‐out wheeled bin» symbol requires the separate collection
of waste electrical and electronic equipment (WEEE). Such equipment can
contain hazardous, environmentally harmful materials.
▪ These appliances are to be handed over to a designated collection point for
the recycling of electrical and electronic equipment and must not be dis-
posed of with unsorted household waste. And in this way, you will be help-
ing to protect resources and the environment.
▪ For more information, please contact the local authorities.
2.4 Note on heat pump
This appliance is CFC-free. It contains fluorinated greenhouse gas covered by
the Kyoto Protocol.
Heat pump Hermetically closed
Greenhouse gas R134a
Load capacity [kg] 0.450
GWP [(kg CO
2
)/(kg greenhouse gas)] 1430
Total GWP [t CO
2
] 0.644
11
3 Using for the first time
The appliance can only be operated after standing in the normal oper-
ating position for around 2 hours.
3.1 Where is the identification plate?
▸ Open the appliance door.
– The identification plate is
located on the inside of the
appliance door at the top
(see arrow).
Note down the serial number (FN) of your appliance on the back page of
these operating instructions.
12
4 Your appliance
4.1 Appliance description
The REFRESH-BUTLER uses steam and heat to refresh your clothes and re-
duce odours and creases. Additionally, the extra programme hygiene leaves
your washing germ free. The extra programme drying allows clothes that are
wet from the rain to be dried particularly gently.
The appliance operates with a closed air circuit. The air is heated up and hu-
midified by means of the heater and the boiler. The washing is refreshed by
hot steam and, depending on the setting, sanitized and creases removed. The
fresh water required for this is fed from a water tank. Odours are eliminated ef-
ficiently and lastingly through the use of a new technology called photocata-
lysis.
The appliance is also equipped with a heat pump. The washing is dried with
the help of the heat pump by extracting moisture from the air and then heating
up the air again. Recovering heat in this way sharply reduces energy con-
sumption. The resulting condensate is fed into the corresponding water tank.
▪ Capacity: 5 kg dry washing
▪ Main programme: Refresh
▪ 2 extra programmes
– Dry – Hygiene
▪ Programme settings
– Refresh: Crease guard
– Timed refreshing and drying
– Easy care
– Delayed start
▪ TouchDisplay
▪ Language selection
▪ Childproof lock
▪ Automatic energy-saving stand-by
13
4 Your appliance
4.2 Appliance construction
1
Clothes rail
1
2
3
4
5
6
7
8
9
10
2
TouchDisplay, On/Off button
3
Fold-down clothes rails
4
Basket
5
Main filter with filter mat below
floor grille
6
Water tank cover
7
Fresh air grille with filter mat
8
Fresh water tank
9
Condensate tank
10
Appliance door
4.3 Accessories
Clothes hangers
For heavier clothes, such as jackets and coats, use the clothes
hanger supplied for optimal results.
▪ For hanging up clothes
▪ Required for the main «Refresh» programme
Basket
▪ Container for delicates, such as knitwear and
woollens, small textile items and shoes
14
4 Your appliance
4.4 Operating and display elements
TouchDisplay
On/Off button
TouchDisplay
All available functions are displayed in the TouchDisplay and the desired func-
tion can be selected by pressing the corresponding symbol or text.
Programme
Programme selection
Refresh
Extra programmes
Refreshing
Extra programmes
Drying
Hygiene
15
4 Your appliance
Programme settings
Main programme Extra programmes
Finishes in 1 h 30
Refreshing
Drying
Finishes in 1 h 30
Odour Level of dryness
Load Load
Easy care Easy care
Timed refreshing Timed drying
Crease guard Delayed start
Delayed start
Hygiene
Finishes in 1 h 30
Easy care
Delayed start
16
4 Your appliance
User settings
Settings
Settings
Language Descale
Brightness Cleaning the air duct
Button tone Information
Water hardness Operating mode
Childproof lock V-ZUG Service
Delayed start Update software
Button state
The buttons arranged on the TouchDisplay have three different states.
Symbol Background
Bright Dark
Selectable function
Programme or function can be selected.
Bright Blue
Function selected/changed
Programme or function is active.
Dark Dark
Non-selectable function
Programme or function is switched off.
Additional functions
Start Abort/Back
OK Abort programme
17
5 Programme overview
5.1 Main refreshing programme
With the main refresh programme your dry washing is freed of odours using
steam and heat and creasing is reduced.
The main refresh programme has 3 phases:
Refresh
The heater increases the circulating air temperature and the washing is
dampened using steam, which accelerates the refreshing of the clothes. In ad-
dition, the air is cleaned by photocatalysis. Once the washing has been re-
freshed, the «Drying» phase begins.
Drying
The washing is dried by the heat pump. The drying programme is monitored
by a moisture and temperature sensor. As soon as the required level of dry-
ness is reached, the «Cool down / Airing» phase starts.
Cool down / Airing
When the «Drying» phase finishes, the washing is cooled down and aired for
at least 30minutes.
Select the «Easy care» programme setting for delicate textiles.
18
5 Programme overview
The following diagram gives an overview of the programme settings in the
main refresh programme.
Strong
Medium
Faint *
Load
Easy care
Odour
Timed refreshing
Crease guard
Delayed start
* Factory setting
Yes
No *
Full
Half-full
Small *
30
40
50
60
90
120
Off *
Yes
No *
19
5 Programme overview
Odour
▪ Strong For washing with a strong odour after being in a smoky
environment or a restaurant.
▪ Medium For washing with a medium-strong odour after being in a
smoky environment or a restaurant.
▪ Faint Sprint programme
For washing with a faint odour.
Load
For optimal refreshing results, we recommend reducing the load to
small or half-full.
▪ Full For a maximum 5 kg dry load spread out on the upper and
lower clothes rails.
▪ Half-full For a normal load spread out on the upper and/or lower
clothes rail.
▪ Small For a small load, e.g. 4 shirts.
Easy care
▪ Very gentle programme with reduced temperature.
▪ Particularly suitable for fine textiles, canvas shoes, trainers and functional
clothing (e.g. Gore-Tex).
Crease guard
▪ Creases in the washing are reduced through airing, heating and steaming.
Timed refreshing
▪ The programme duration can be set to between 30 and 120 minutes.
▪ No other programme settings can be made if the «Timed refreshing» pro-
gramme is selected.
Delayed start
▪ Take advantage of cheap-rate electricity.
▪ Programme the start or end – so that, for instance, the textiles are ready to
put on in the morning without the appliance having to run all night.
▪ During shut-off periods – determined by the local electricity supplier – the
delayed start time is extended by the length of time the electricity was shut
off. This is not shown in the display.
20
5 Programme overview
5.2 Extra programme «Drying»
In the extra programme «Drying», warm air flows through your hung-up wash-
ing for particularly gentle drying. The REFRESH-BUTLER dries clothes irre-
spective of whether you washed them in the washing machine or by hand or
whether you were caught out in the rain. A heat pump is used for drying and
the drying process is monitored by a moisture and temperature sensor.
Select the «Easy care» programme setting for delicate textiles.
The following diagram gives an overview of the programme settings in the ex-
tra programme drying.
Normal dry *
Extra dry
Load
Easy care
Level of dryness
Timed drying
Delayed start
* Factory setting
Full
Half-full *
Small
30
40
50
60
90
120
Off *
Yes
No *
Level of dryness
▪ Normal dry Residual moisture <2 %
▪ Extra dry Residual moisture -2 %
21
5 Programme overview
Load
▪ Full For a maximum 5 kg dry load spread out on the upper and
lower clothes rails.
▪ Half-full For a normal load spread out on the upper and/or lower
clothes rail.
▪ Small For a small load, e.g. 4 shirts.
Easy care
▪ Very gentle programme with reduced temperature.
▪ Particularly suitable for fine textiles, canvas shoes, trainers and functional
clothing (e.g. Gore-Tex).
Timed drying
▪ The programme duration can be set to between 30 and 120 minutes.
▪ No other programme settings can be made if the Timed drying programme
is selected.
Delayed start
▪ Take advantage of cheap-rate electricity.
▪ Programme the start or end – so that, for instance, the textiles are ready to
put on in the morning without the appliance having to run all night.
▪ During shut-off periods – determined by the local electricity supplier – the
delayed start time is extended by the length of time the electricity was shut
off. This is not shown in the display.
5.3 Extra programme «Hygiene»
In the extra programme «Hygiene», the clothing is freed of germs using heat
and moisture. The running time of about three hours increases the sterilising
effect.
The extra programme «Hygiene» has 3 phases:
Hygiene
The heater increases the circulating air temperature and the washing is
dampened using steam, which accelerates the sterilising of the clothes. In ad-
dition, the air is cleaning by photocatalysis. Once the washing has been re-
freshed, the «Drying» phase begins.
22
5 Programme overview
Drying
The washing is dried by the heat pump. The drying programme is monitored
by a moisture and temperature sensor. As soon as the required level of dry-
ness is reached, the «Cool down / Airing» phase starts.
Cool down / Airing
When the «Drying» phase finishes, the washing is cooled down and aired for
at least 30minutes.
Select the «Easy care» programme setting for delicate textiles.
The following diagram gives an overview of the programme settings in the ex-
tra programme «Hygiene».
Easy care
Delayed start
* Factory setting
Yes
No *
Easy care
▪ Very gentle programme with reduced temperature.
▪ Particularly suitable for fine textiles, canvas shoes, trainers and functional
clothing (e.g. Gore-Tex).
Delayed start
▪ Take advantage of cheap-rate electricity.
▪ Programme the start or end – so that, for instance, the textiles are ready to
put on in the morning without the appliance having to run all night.
▪ During shut-off periods – determined by the local electricity supplier – the
delayed start time is extended by the length of time the electricity was shut
off. This is not shown in the display.
23
6 Operating the appliance
6.1 Preparing the appliance
▸ Insert plug into mains socket or turn
on at wall switch.
1
0
1
0
6.2 Arranging the washing
▸ Open the appliance door.
▸ Spread the washing out on the clothes rails and in the basket. See «Load-
ing examples». The washing should not touch the appliance.
▸ Close the appliance door.
When closing the appliance door, check that no items of washing are
trapped.
24
6 Operating the appliance
6.3 Loading examples
25
6 Operating the appliance
6.4 Refreshing and drying tips
Loading tips
▪ Place woollens and other knitted items in the basket or on the rails at mid-
height.
▪ Larger items of clothing can be hung diagonally in the appliance.
▪ Shoes trees can accelerate the drying process for shoes. After drying, allow
the shoes to cool down for one hour.
▪ For a good crease-free result, trousers should be hung from the clothes
hanger clips by the legs. For very good results, hang each trouser leg from
a clothes hanger and make sure that the clothes hangers are around 20cm
apart.
▪ Clothes pockets must be emptied beforehand as otherwise they are difficult
to dry.
▪ Hanging clothing by clothes hanger clips can leave impressions on the
clothes. For this reason, clothes should be hung up by the loops (if any) in
the clothes.
General notes
▪ Crease guard is particularly suitable for heavy items of clothing, such as
blazers and suit trousers, due to their own weight.
▪ Cotton, linen and some fine silks crease very easily. Here creases can only
be removed to a limited degree.
▪ For a good crease-free result, we recommend using shirts with a non-iron or
easy care label.
▪ Odour reduction results may vary from person to person, odour type and
textile properties.
▪ Using a cupboard deodorizer allows you to adjust the scent to suit your own
preferences. The deodorizer must not contain any readily inflammable sub-
stances. Observe hazard signs!
▪ In the refresh and hygiene programmes, textiles come into contact with wa-
ter. Water can change the surface of very delicate textiles. Test a small
patch for sensitivity to water.
▪ We do not recommend treating the following textiles in the REFRESH-BUT-
LER: real leather, synthetic leather, fur. In the case of leather, for example,
slight changes in the colour, size and appearance can occur when it comes
into contact with water. This is a completely natural process.
26
6 Operating the appliance
6.5 Filling the fresh water tank
Do not use demineralized (filtered) or distilled water.
▸ Open the appliance door.
▸ Open the water tank cover
1
(press
in the middle at the top).
▸ Using the handle, take out the fresh
water tank
2
with the symbol.
▸ Fill the water tank with fresh, cold
water.
▸ Slot the fresh water tank
2
into posi-
tion in the water tank compartment,
pushing it in as far as it will go, and
push the water tank flap
1
to close.
21
6.6 Emptying the condensate tank
▸ Open the appliance door.
▸ Open the water tank cover
1
(press
in the middle at the top).
▸ Take out the condensate tank
3
with
the symbol by the handle.
▸ Empty the water tank.
▸ Slot the condensate tank
3
into pos-
ition in the condensate tank com-
partment, pushing it in as far as it
will go, and push the water tank flap
1
to close.
3
1
27
6 Operating the appliance
6.7 Programme settings
Main programme Extra programmes
Finishes in 1 h 30
Refreshing
Drying
Finishes in 1 h 30
Odour Level of dryness
Load Load
Easy care Easy care
Timed refreshing Timed drying
Crease guard Delayed start
Delayed start
Hygiene
Finishes in 1 h 30
Easy care
Delayed start
28
6 Operating the appliance
6.8 Programme selection
▸ To switch the appliance on: press the button below the TouchDisplay.
– The programme selection
appears in the display:
Programme selection
Refresh
Extra programmes
▸ Press the desired programme, e.g. refresh.
– An overview of the pro-
gramme settings appears
in the display:
Finishes in 1 h 30
Refreshing
▸ Press the button to start the programme using the factory settings.
▸ Press any programme setting, e.g. load, to adapt the programme.
– The selectable setting val-
ues appear in the display:
half-full fullsmall
Load
29
6 Operating the appliance
▸ Press the desired setting value, e.g. half-full.
– The selected button has a
blue background.
– The overview of the pro-
gramme settings appears
in the display again.
Finishes in 1 h 30
Refreshing
▪ Orange-coloured bars or symbols in the display show the selected setting
values.
▪ Buttons with a blue background indicate that a value other than the factory
setting has been selected.
▪ The programme duration is shortened or lengthened depending on the se-
lected programme settings and setting values.
▸ Select any further programme settings using the same procedure.
▪ After all the programme settings have been selected, the expected pro-
gramme duration is shown in the display.
▸ Press the button.
– Observe the action message that appears.
▸ Confirm the message with .
– The programme selected starts.
– The programme selected,
the likely duration (hours/
minutes) and the current
status are displayed:
Refreshing
Finishes in 2 h 30
Steaming...
30
6 Operating the appliance
6.9 Changing selection
During programme selection
▸ Press the desired programme setting.
▸ Press the setting value.
– The overview of the programme settings appears in the display again.
Once a programme has started it is no longer possible to change it.
The programme must be aborted.
6.10 Programme selection with childproof lock activated
The childproof lock can be switched
on or off in the user settings.
Unlock
Code
731
0 0 0
▸ Enter the code given into the display.
▸ Press the button to confirm the code.
– The childproof lock is overridden.
– The appliance can now be operated as normal.
31
6 Operating the appliance
6.11 Interrupting a programme
Hot steam may escape when the appliance door is opened: scalding
hazard!
When the appliance door is opened, condensed drops of water can
land on the floor.
The inside of the appliance may be hot. Unload the washing care-
fully.
If the programme was interrupted, the washing could still be slightly
damp.
A programme that is running can be interrupted at any time to add or prema-
turely remove an item of washing.
▸ Open the appliance door.
– The interior illumination is switched on.
– If the appliance door is left open for any length of time (about 5
minutes) the programme is aborted.
▸ Close the appliance door.
The door may rattle for a few seconds due to pressure equalization.
– In the display appears:
Continue
Press ok to
continue the programme
▸ Press the button to continue the programme.
– The active main programme appears in the display.
32
6 Operating the appliance
6.12 Aborting a programme before time
Hot steam may escape when the appliance door is opened: scalding
hazard!
When the appliance door is opened, condensed drops of water can
land on the floor.
The inside of the appliance may be hot. Unload the washing care-
fully.
▸ Press the button.
– The programme is aborted.
– In the display appears:
Refreshing
Abort
Programme aborted
33
6 Operating the appliance
6.13 End of programme
– In the display appears:
Refreshing
End
Door can be opened
▸ Open the appliance door.
Depending on the textile type, the washing may still be damp at the
end of the programme. In such cases, the washing can be dried off
on the «Timed drying» programme setting.
▸ Unload the washing.
The REFRESH-BUTLER is not a cupboard for storing clothes.
▸ Clean the main filter.
▸ Empty the water tank.
▸ Close the appliance door.
▸ Press the button.
The interior illumination and the TouchDisplay go out 5 and 20
minutes respectively after the programme finishes.
If the appliance door is not opened when the programme finishes, air-
ing starts up again every 3hours and lasts for 15minutes. This en-
sures that the washing remains fresh for up to 24 hours after the end
of the programme. The washing should be removed within 24hours.
If you do not use the appliance for a longer period of time, empty the
water tank and open the appliance door.
34
7 User settings
7.1 Adjusting user settings
Providing no programme is running and no error message is displayed, the
user settings can be changed. The procedure is generally the same for all set-
tings.
Changing user settings
▸ To switch the appliance on: press the button below the TouchDisplay.
– The programme selection
appears in the display.
Programme selection
Refresh
Extra programmes
▸ Press the button.
– An overview of the user set-
tings appears in the display.
Settings
▸ Press the desired user setting, e.g. language.
– The selectable setting values
appear in the display.
Languages
s
Deutsch Français Italiano English
Українська Русский Nederlands
ѝ᮷
Svenska
Norsk Türkçe
35
7 User settings
▸ Press the desired setting value to change the setting.
– The selected button has a blue background.
▸ Press the button to confirm the setting.
– The overview of the user set-
tings appears in the display
again.
– The changes have been
saved.
Settings
Exiting user settings
To exit user settings:
▸ Touch the button.
If no button is pressed within the next 10 minutes, user settings are
exited and the programme selection appears in the display.
36
7 User settings
The following diagram gives an overview of the possible user settings.
Language
Brightness
Update software
* Factory setting
Select desired language
1
2
3 *
4
Button tone
On *
Off
Water hardness
Hard *
Medium
Soft
Information
Descale
Clean air duct
V-ZUG Service
Childproof lock
On
Off *
Delayed start
Start in
Finish in *
Operating mode
Silent *
Standard
7.2 Language
The language in the display can be changed. Different languages are available
for selection.
37
7 User settings
7.3 Brightness
With this function the readability of the display can be adjusted to the prevail-
ing lighting conditions.
Levels of brightness
1 Dark
2 Medium
3 Bright
4 Very bright
7.4 Button tone
The button tone can be switched on/off.
7.5 Water hardness
The relevant range of water hardness can be set. There are 3setting ranges
for water hardness:
Type Water hardness
[°fH]
Water hardness
[°dH]
Water hardness
[°eH]
Water hard-
ness [mmol/l]
▪ Hard 33 to 50 21 to 28 26 to 35 3.3 to 5.0
▪ Medium 16 to 32 9 to 20 12 to 25 1.6 to 3.2
▪ Soft 1 to 15 1 to 8 1 to 11 0.1 to 1.5
7.6 Childproof lock
The childproof lock is to prevent children accidentally starting or stopping a
programme. When the childproof lock is activated, the appliance can only be
operated after first entering a code.
The childproof lock can be switched on or off.
7.7 Delayed start
Select one of two delayed start variants. Select the «Start in» variant to enter
the time to the start of the programme. Select the «Finish in» variant to enter
the time to the end of the programme.
7.8 Information
The current hardware and software versions are displayed in Information. This
information is mainly for use by the service technician for trouble-shooting er-
rors.
38
7 User settings
7.9 Descaling
Whenever steam is produced, depending on the hardness of the local water
supply (i.e. the limescale content of the water), limescale is deposited in the
boiler. The appliance automatically detects when descaling is necessary.
The time interval between descaling depends on the hardness of the water
and frequency of use. Failure to descale the appliance will likely impair its
functions or cause damage to the appliance.
The descaling programme takes about 1 hour and 20 minutes. «durgol swiss
steamer» descaler is mixed in the ratio of 1:2 (e.g. 0.5 l durgol to 1 l water). If
the «Refresh» or «Hygiene programme» is used every second day, the follow-
ing descaling intervals can be expected:
Water hardness (see page 38) type Descaling interval
▪ Hard About every 3 months
▪ Medium About every 4 months
▪ Soft About every 7 months
Descaler
Durgol swiss steamer
Using the wrong descaler can damage the appliance!
Only use «durgol swiss steamer» to descale your appliance.
The descaler contains highly effective acid. If dripped or smeared (and
left to dry) on smooth metal or plastic surfaces or polyamide textiles
can cause stains. Immediately rinse away any splashes with water.
Follow the manufacturer's instructions.
See «Accessories and spare parts» (see page 49) for where to ob-
tain this descaler.
Standard descaling solutions are not suitable as they may con-
tain foam-creating additives or not be effective enough.
Using a different descaler could cause
▪ overfoaming inside the appliance
▪ insufficient descaling of the boiler
▪ damage to the appliance in the worst case.
39
7 User settings
Remove clothes, accessories and any other objects from out of the
appliance.
▸ Press the button to descale the
appliance.
▸ Follow the instructions in the Touch-
Display.
Descale
Press ok to start
user-guided descaling
programme
7.10 Cleaning the air duct
Over time, deposits can build up in the air duct. With this function the air duct
is cleaned using steam. If the «Refresh» or «Hygiene» programme is used
every second day, the «Cleaning the air duct» programme must be carried out
about 1× a year.
▸ Press the button to clean the air
duct.
▸ Follow the instructions in the Touch-
Display.
Clean
Press OK to start automatic cleaning
of air duct.
1 / 5
7.11 Operating mode
There are two different operating modes. The appliance can be operated in
the «Standard» mode or in the noise-optimized «Silent» mode.
7.12 V-ZUG Service
This function is for use by the service technician.
40
7 User settings
7.13 Updating the software
With this function the software can be updated.
Starting programme (see page 35)
▸ Push the SD card with the latest
software into the card slot.
▸ Press the button to update the
software.
– The software starts updating.
– The display goes black and
the background illumination
starts to flash.
At the end of the programme:
– The background illumination illuminates a constant green.
– A button tone indicates that the software has finished updating.
▸ Remove the SD card from the card slot.
– The appliance can now be operated as normal.
41
8 Care and maintenance
8.1 Cleaning intervals
1
2
Pos. Appliance part Cleaning interval Cleaning
1 Main filter
As required * ▸ Remove any fluff.
Whenever there is a
heavier build-up of
deposits
▸ Clean with an abrasive
liquid cleaning agent and
a sponge.
▸ Rinse off with water and
allow to drip dry.
If the water is hard use
cleaning vinegar.
2 Fresh air filter
As required * ▸ Remove any fluff.
Water tank
After every 50th use ▸ Clean by hand with a little
detergent.
▸ Rinse out well with water.
Interior and
exterior of
appliance
Occasionally ▸ Clean with a damp, soft,
non-abrasive cloth and
wipe dry.
▸ Carefully clean the inside
of the appliance door
including the door seal.
* A coating of fluff can build up more or less quickly depending on the type
of wash and the size of load.
42
8 Care and maintenance
8.2 «Clean filter units» error message
A thick coating of fluff results in a reduced process air flow which can
impair the refreshing and drying process and trigger an error mes-
sage.
Check and, if necessary, clean the following parts in the appliance:
▪ Main filter
▪ Main filter mat
▪ Fresh air filter mat
8.3 Build-up of fluff
Fluff is made up of fine textile fibres that largely come from the manufacturing
process, from wear and tear during use and from items being washed. Fluff is
not caused by excessive strain on the washing in the appliance. Even when
washing is hung out to dry on a washing line, fluff is shed when the washing is
shaken out or ironed.
Fluff sticks to washing when it is wet. The fluff is released during drying and
gets trapped in the main filter. This is why there is always a build-up of fluff in
the filter – sometimes more, sometimes less depending on the type of wash-
ing – after drying.
8.4 Cleaning the main filter
▸ Open the appliance door.
▸ Open back the floor grille
1
(see
arrow).
▸ Pull out the main filter cassette
2
.
▸ Remove the fluff from the main fil-
ter. Wash the filter to clean off
heavier deposits.
▸ Insert the main filter cassette
again and close back the floor
grille.
1
2
43
8 Care and maintenance
8.5 Cleaning the main filter mat
Do not operate the appliance without the filter mat.
▸ Open the appliance door.
▸ Open back the floor grille
1
(see
arrow).
▸ Pull out the main filter cassette
2
and open it.
▸ Take out the filter mat
3
.
▸ Clean the filter mat under running
water and allow to drip dry.
▸ Put the filter mat back in the main
filter cassette and close it.
▸ Insert the main filter cassette
again and close back the floor
grille.
1
2
3
8.6 Cleaning the fresh air filter mat
Do not operate the appliance without the filter mat.
▸ Open the appliance door.
▸ Pull out the fresh air grille
1
.
▸ Take out the filter mat
2
.
▸ Clean the filter mat under running
water and allow to drip dry.
▸ Put back the filter mat and the
fresh air grille.
2
1
44
8 Care and maintenance
8.7 Cleaning the water tank
Do not clean the water tank in the dishwasher.
▸ Open the appliance door.
▸ Open the water tank cover
1
(press in the middle at the top).
▸ Using the handle, take out the wa-
ter tank.
▸ Remove the lid.
▸ Clean the water tank by hand us-
ing a little detergent and rinse well
with water.
1
▸ Press the tank valve
A
upwards 2
to 3 times.
A
▸ Push the lid back.
45
8 Care and maintenance
▸ Lift the lid at the front and back
(through the opening).
▸ Press the lid down at the front and back.
▸ Slot the water tank into position in the water tank compartment and push
the flap to close.
46
9 Trouble-shooting
9.1 What to do if ...
This section lists faults that can be solved simply by following the instructions
given. If another fault is displayed, the fault cannot be resolved or «Contact
V-ZUG» appears in the message, please call Customer Services.
Before calling Customer Services, please note down the error mes-
sage in full.
... «Fill up fresh water tank» appears
Possible cause Solution
▪ The fresh water tank is
empty or not filled up
enough.
▸ Fill fresh water tank with fresh, cold water.
▸ Push the water tank back in as far as it will
go.
... «Empty condensate tank» appears
Possible cause Solution
▪ The condensed water con-
tainer is full.
▸ Empty the condensed water container.
▪ The condensed water con-
tainer is dirty.
▸ Clean the condensed water container with a
little detergent manually and then rinse out
with a sufficient amount of water.
▪ The water tank flap is
open.
▸ Press the water tank flap shut.
... the progress of the programme remains frozen at «Cooling down» for a
longer period.
Possible cause Solution
▪ The laundry is being
cooled down.
▸ No action is necessary. The laundry can be
unloaded at any time as long as it is then
spread out to cool down.
▪ A high ambient temperat-
ure or large load extends
the cooling-down phase.
47
9 Trouble-shooting
... «FXX/EXX FN XX» appears
Possible cause Solution
▪ Various situations can lead
to an «F» message.
▸ Cancel the error message by pressing the
button.
▸ Switch off the power supply for about
1 minute.
▸ Switch the power supply back on again and
select a new programme.
▸ If the error appears again, note down the er-
ror message in full (message, serial number
(FN) and error number (E)).
▸ Disconnect from the power supply.
▸ Call Customer Services.
If there is still some washing in the appliance:
▸ Open the appliance door.
▸ Unload the washing.
▸ Call Customer Services.
... the water tank flap cannot be closed
Possible cause Solution
▪ The fresh water tank or
condensate tank is inserted
incorrectly.
▸ Take out the water tank and then push it
back in as far as it will go.
48
10 Accessories and spare parts
Please give product family and exact designation when ordering parts.
Clothes hangers
Basket
Fresh water tank
Condensate tank
Main filter
Main filter mat
49
10 Accessories and spare parts
Fresh air grille
Fresh air filter mat
durgol swiss steamer
descaler
The descaler is also available from specialist retailers.
50
11 Technical data
Dimensions
Height: 1960mm
Width: 775mm
Depth: 570mm
Weight: 170kg
Dry load capacity: 5kg
Ambient conditions
Permissible room temperature: 5°C to 30°C
Electrical connection
▸ See identification plate (see page 12)
11.1 Consumption data for factory setting
D = Duration E = Energy
T = Temperature F = Fresh water consumption
R = Relative moisture
Programme D
[mins.]
T
[°C]
R
[%]
E
[kWh]
F
[g]
Refresh
- - - 0.9 250–600
Heating up about 40 50 - - -
Steaming 20 60–65 75–80 - -
Drying 20 about 60 - - -
Drying
about 120 about 60 - 1.3 -
Hygiene
1.3 250–600
Heating up about 45 50
Steaming 100 60–65 75–80
Drying 20 about 60
Times and water consumption are adapted depending on programme selec-
tion. Programmes can thus be shortened or lengthened. With the easy care
programmes, the temperature is kept under 55°C.
51
11 Technical data
11.2 Note for testing institutes
The note for testing institutes can be obtained from the internet:
www.vzug.com/testinstitute.
11.3 EcoStandby
The appliance is equipped with an automatic energy-saving «EcoStandby»
function to avoid consuming energy unnecessarily.
The interior illumination and the TouchDisplay go out 5 and 20 minutes re-
spectively after the programme finishes. Energy consumption is reduced to an
absolute minimum. The safety functions, however, remain activated.
52
12 Index
A
Accessories ................................................... 14
Basket.................................................. 14
Clothes hangers ................................ 14
Additional functions ...................................... 17
Airing ........................................................ 18, 23
Ambient conditions....................................... 51
Appliance ....................................................... 13
Construction ....................................... 14
Description ......................................... 13
Preparing ............................................ 24
Appliance disposal ....................................... 11
B
Button state.................................................... 17
Button tone..................................................... 38
C
Care................................................................. 42
Changing selection....................................... 31
Childproof lock .............................................. 38
Cleaning
Fresh air filter mat ............................. 44
Main filter ............................................ 43
Main filter mat .................................... 44
Cleaning intervals ......................................... 42
Cleaning the air duct.................................... 40
Condensate tank
Emptying ............................................. 27
Consumption values
Main programmes............................. 51
Cool down ............................................... 18, 23
Crease guard................................................. 20
D
Delayed start............................ 20, 22, 23, 38
Descaler.......................................................... 39
Descaling........................................................ 39
Starting the descaling programme 40
Dimensions .................................................... 51
Display
Brightness........................................... 38
Display elements........................................... 15
Disposal.......................................................... 11
Drying................................................ 18, 21, 23
E
EcoStandby.................................................... 52
Electrical connection .................................... 51
F
Fluff
Build-up ............................................... 43
Fresh water tank
Filling ................................................... 27
H
Hygiene........................................................... 22
I
Identification plate......................................... 12
Information ..................................................... 38
Initial set-up .................................................... 12
Instructions for use ......................................... 9
L
Language........................................................ 37
Level of brightness ....................................... 38
Level of dryness ............................................ 21
Load ......................................................... 20, 22
Loading tips ................................................... 25
M
Maintenance .................................................. 42
Malfunctions................................................... 47
Model number ................................................. 2
O
Odour .............................................................. 20
Operating elements ...................................... 15
Operating mode ............................................ 40
Operating the appliance.............................. 24
P
Product family.................................................. 2
Programme
Aborting............................................... 33
End....................................................... 34
Interrupting ......................................... 32
Selecting ............................................. 29
Programme overview ................................... 18
Programme selection................................... 15
Programme settings .............................. 16, 28
53
Q
Quick instructions ......................................... 56
R
Refresh............................................................ 18
Refreshing ...................................................... 18
Room temperature........................................ 51
S
Safety precautions
Appliance-specific ................................7
General...................................................6
Service & Support......................................... 55
Spare parts .................................................... 49
Symbols ............................................................ 5
T
Technical data ............................................... 51
Technical questions...................................... 55
Timed drying .................................................. 22
Timed refreshing ........................................... 20
TouchDisplay ................................................. 15
Type................................................................... 2
U
Update software............................................ 41
User settings........................................... 17, 35
V
Validity............................................................... 2
V-ZUG Service ............................................... 40
W
Warranty extensions ..................................... 55
Washing
Arranging ............................................ 24
Water hardness ............................................. 38
54
13 Service & Support
The «Troubleshooting» chapter provides valuable information for dealing with
minor operating faults. This saves you the time, effort and potential cost of having
to call out a service technician.
Information on the V-ZUG warranty can be found at www.vzug.com →Service →Warranty in-
formation. Please read this information carefully.
Please register your V-ZUG appliance online immediately at www.vzug.com →Service
→Warranty registration. This will allow you to take advantage of the best possible support
in the event of an fault in the appliance during the warranty period. You will require the
serial number (FN) and appliance designation to complete the registration process. This
information can be found on the identification plate for your appliance.
My appliance information:
FN:
___________________
Appliance
: _____________________
Always have this appliance information to hand when you contact V-ZUG. Thank you.
▸ Open the appliance door.
– The identification plate is located on the inside of the appliance door at the top.
Your repair order
At www.vzug.com →Service→Service number you will find the telephone number of your
nearest V‑ZUG service centre.
Technical questions, accessories, warranty extensions
V-ZUG is happy to help you with any general administrative or technical queries, to take
your orders for accessories and spare parts and to inform you about our progressive ser-
vice agreements.
55
Quick instructions
Please first read the safety precautions in the operating instructions!
▸ Press the button.
▸ Open the appliance door.
▸ Load the washing.
▸ Close the appliance door.
▸ Select main programme.
▸ Select any additional functions, if required
▸ Press the button.
End of programme appears in the display:
▸ Open the appliance door.
▸ Unload the washing.
▸ Clean the main filter.
▸ Empty the water tank.
▸ Close the appliance door.
▸ Press the button.
V-ZUG Ltd, Industriestrasse 66, CH-6301 Zug
[email protected], www.vzug.com
1015615-R04
