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20
7. Hints and Tips
Problem
Possible causes
What to do
The induction hob
cannot be turned on.
No power.
Make sure the induction hob is
connected to the power supply
and that it is switched on.
Check whether there is a power
outage in your home or area. If
you‟ve checked everything and the problem
persists, call a qualified technician.
The touch controls are
unresponsive.
The controls are locked.
Unlock the controls. See section
„Using your induction cooktop‟ for
instructions.
The touch controls are
difficult to operate.
There may be a slight film of
water over the controls or you
may be using the tip of your
finger when touching the
controls.
Make sure the touch control area is dry and
use the ball of your finger when touching the
controls.
The glass is being
scratched.
Rough-edged cookware.
Unsuitable, abrasive scourer
or cleaning products being
used.
Use cookware with flat and smooth bases.
See „Choosing the right cookware‟.
See „Care and cleaning‟.
Some pans make
crackling or clicking
noises.
This may be caused by the
construction of your cookware
(layers of different metals
vibrating differently).
This is normal for cookware and
does not indicate a fault.
The induction hob
makes a low humming
noise when used on
a high heat setting.
This is caused by the
technology
of induction cooking.
This is normal, but the noise should quieten
down or disappear completely when you
decrease the heat setting.
Fan noise coming from
the induction hob.
A cooling fan built into your
induction hob has come on to
prevent the electronics from
overheating. It may continue
to run even after you‟ve
turned the induction hob off.
This is normal and needs no action. Do not
switch the power to the induction hob off at
the wall while the fan is running.
Pans do not become hot
and appears in the
display.
The induction hob cannot
detect the pan because it is
not suitable for induction
cooking.
The induction hob cannot
detect the pan because it is
too small for the cooking zone
or not properly centred on it.
Use cookware suitable for induction cooking.
See section „Choosing the right cookware‟.
Centre the pan and make sure that its base
matches the size of the cooking zone.
The induction hob or a
cooking zone has turned
itself off
unexpectedly, a tone
sounds and an error
code is displayed
(typically alternating
with one or two digits in
the cooking timer
display).
Technical fault.
Please note down the error
letters and numbers, switch
the power to the induction hob
off at the wall, and contact a
qualified technician.
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