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Configure your privacy and online safety settings
If you hear an echo or noise during gameplay
If others can't hear you
If these troubleshooting steps didn't solve the problem
Examine and clean your Xbox hardware
To do this, follow these steps:
1. Examine the headset, the cord, and the connector for visible defects.
2. Make sure that no dirt or debris is on the headset connector. To clean the connector, use a
cotton swab dipped in rubbing alcohol.
3. Verify that your Xbox One controller operates correctly, and that you can use the
controller to turn on and turn off the console. For help troubleshooting Xbox One
controller issues, see Xbox One Wireless Controller disconnects or can't connect.
4. Firmly insert the Xbox One Chat Headset connector into the expansion port under the
directional pad (D-pad) and the right stick on the controller.
Configure your privacy and online safety settings
When you set up a profile for a child on the console, the Privacy & online safety settings let the
owner of a parent profile control who can communicate via chat with the child profile on Xbox
Live. In the Privacy & online safety section, you can enable chat communication in the child's
profile. For players under age 17, the default setting is Friends Only.
To configure Privacy & online safety settings, follow these steps:
1. Sign in using one of the following accounts:
Your Xbox account
The parent account of the child account you’re having problems with
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