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36
7 Troubleshooting
7 Troubleshooting
Problem Cause/Result Action
Insufficient foam is
produced when the milk is
frothed or milk sprays out
of the fine foam frother.
The fine foam frother is dirty.
T Clean the fine foam frother
(see Chapter 5 ‘Maintenance –
Cleaning the fine foam frother’).
T Dismantle and rinse the fine
foam frother (see Chapter 5
‘Maintenance – Dismantling and
rinsing the fine foam frother’).
Coffee only comes out in
drips when it is being
prepared.
The coffee is ground too finely
and obstructs the system. The
water hardness may not have
been correctly set.
T Set the grinder to a coarser
setting (see Chapter 2 ‘Prepara-
tion – Adjusting the grinder’).
T Perform descaling
(see Chapter 5 ‘Maintenance –
Descaling the machine ’).
‘Fill water tank’ is displayed
although the water tank is
full.
The water tank float is trapped.
T Descale the water tank (see
Chapter 5 ‘Maintenance –
Descaling the water tank’).
Little or no water or steam
comes out of the fine foam
frother. The pump is very
quiet.
The connector of the fine foam
frother may be blocked by milk
residues or limescale fragments
loosened during descaling.
T Remove the fine foam frother.
T Unscrew the black connector.
T Clean the connector thoroughly.
T Screw the connector back on
tightly by hand.
Grinder is making a very
loud noise.
There are foreign objects in the
grinder.
T Contact customer support in
your country (see Chapter 11
‘JURA contact details/ Legal
information’).
‘ERROR2’ or ‘ERROR5’ is
displayed.
If the machine has been
exposed to the cold for a long
period of time, heating may be
disabled for safety reasons.
T Warm the machine at room
temperature.
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