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User Manual
- User Manual - (English, French, Spanish)
- Dimension Guide - (English)
- Specifications - (English)
- Energy Guide - (English)
- Refrigerator at a glance
- Operations
- Maintenance
- Troubleshooting
Table of contents
Refrigerator at a glance
NOTE: The illustrations of the refrigerator and its component parts shown in this manual may differ from your actual refrigerator and its component parts, depending on the model and your country
- Control Panel
- Auto Ice Maker (Optional)
- Twist Ice Maker (Type A) *
- Freezer shelf
- Slide & Reach Pantry *
- Guard container
- Refrigerator shelves
- Vegetable shelf
- Vegetable Drawer
- Freezer Guard
- Refrigerator guard
* applicable models only
Operations
Feature panel
Type A
Type B
- Power Freeze / Ice Maker (applicable models only)
- Freezer / Freezer Convert
- Fridge / Fridge On/Off
- Power Cool
- Sabbath mode
01 Power Freeze / Ice Maker (applicable models only)
Power Freeze | Power Freeze speeds up the freezing process at maximum fan speed. The freezer keeps running at full speed for several hours and then returns to the previous temperature.
NOTE: Using Power Freeze increases power consumption. Make sure you turn it off and have the Freezer return to its previous temperature if you no longer need Power Freeze on. |
Ice Maker (applicable models only) | By default, the refrigerator is set to make ice with the ice maker indicator on. To disable this function, press and hold Ice Maker for 3 seconds. We recommend disabling the function in the following cases:
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02 Freezer / Freezer Convert (3 sec)
Freezer | The Freezer button can be used to set the freezer temperature. CAUTION:
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Freezer Convert | You can use the freezer as a freezer only, set the entire refrigerator including the freezer to Fridge mode, or turn off the freezer. To change the default freezer mode, press and hold Freezer Convert for 3 seconds to enter the selection mode. Then, press Freezer Convert to select a desired mode. The mode changes in this sequence: Fridge → Off → Freezer, then back to Fridge.
NOTE:
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WARNING:
- Do not put glass bottles containing liquid in the freezer. When you cancel Freezer Convert and the freezer returns to freezer mode, the liquid in the glass bottles will freeze which can cause the glass bottles to break or burst in the freezer.
- Make sure to remove frozen foods from the freezer before you use Freezer Convert to convert the freezer to Fridge mode. Frozen foods will melt and spoil as the temperature increases.
- Make sure to remove chilled foods from the freezer before using Freezer Convert to change the freezer to Freezer mode. Chilled foods may freeze as the temperature decreases.
NOTE: If you want to use Freezer Convert, we strongly recommend that you use plastic containers to store food, especially vegetables.
03 Fridge / Fridge On/Off (3 sec)
Fridge | To adjust the fridge temperature, press Fridge to select the corresponding temperature. CAUTION:
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Fridge On/Off | Press and hold Fridge for 3 seconds to select Fridge On/Off. The temperature indicator will turn off and the Fridge On/Off indicator will turn on. NOTE:
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04 Power Cool (3 sec)
Power Cool | Power Cool speeds up the cooling process at maximum fan speed. The fridge keeps running at full speed for several hours and then returns to the previous temperature.
NOTE: Using Power Cool increases power consumption. Make sure you turn it off and have the Fridge return to its previous temperature if you no longer need Power Cool on. |
Cooling Off mode | North American (US, Canada) Models Only Cooling Off mode (also called Shop mode), is designed for use by retailers when they are displaying refrigerators on the shop floor. In Cooling Off mode, the refrigerator’s fan motor and lights work normally, but the compressors do not run, and the refrigerator and freezer do not get cold.
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05 Sabbath mode
The Sabbath mode stays active for 85 hours once it is activated. After that, it will be deactivated automatically.
- To activate, press and hold Power Freeze and Power Cool simultaneously for 5 seconds to enter Sabbath mode. The refrigerator will operate in Sabbath mode where the buttons, display, and the room lamps are controlled by Sabbath mode.
- To deactivate, press and hold the buttons again for 5 seconds to exit Sabbath mode.
NOTE: Even after the refrigerator powers off and restarts, the Sabbath mode remains active. To exit Sabbath mode, you must deactivate it.
Special features
Your refrigerator and its special functions may differ from the images and functions presented in this section depending on your model and country.
Ice making (applicable models only)
Twist ice maker
- Open the freezer door, and slide open the ice tray.
- Fill the tray with water up to the maximum level (A) marked on the inner rear of the tray.
- Slide the tray back into position.
NOTE: The ice making time depends on your temperature settings.
NOTE:
- Make sure the ice bucket is in place under the ice tray.
- To dispense the ice cubes, turn the handle of the bin to the right to empty half of the ice cubes into the bin. Then, turn it to the left to empty the other half.
- Take out the bin by slightly twisting and pulling to the front.
Auto ice maker (applicable models only)
For first-time use
- Let the ice maker make ice for 1-2 days.
- Discard the first 1-2 buckets of ice to remove impurities in the water supply system.
- When the upper ice tray is full, use the lower ice tray.
If the auto ice maker does not make ice, remove the ice bucket and press Test Switch (A) to check if the auto ice maker operates properly.
Maintenance
Door reversal (applicable models only)
WARNING:
- Tilting/laying the refrigerator requires minimum of 2 people.
- Disconnect power source and water line before reversing the doors.
- If the unit is allowed to lay on its back or side for more than an hour, let it stand for 15 minutes after it is returned to the upright position before plugging it in.
Tools required (not provided)
Accessories (provided)
CAUTION: Throughout the entire reversing procedure, keep all the small parts (screws, caps, etc.) of the refrigerator away from children or infants for safety reasons.
Step-by-step instructions
STEP 1 Remove the doors
- Use a Phillips screwdriver to loosen the screws (x3) in three holes on the top table. Then, gently pull out the top table.
- Decouple the wire connectors.
- Loosen the bolts on the top hinge.
- Gently lift up the freezer door to remove it.
- Use the screwdriver and the wrench to loosen the bolts and remove the middle hinge.
- Gently slide the fridge door out of the hinge shaft, and then pull up to remove.
STEP 2 Remove the hinge and the door shaft
- Use the screwdriver to remove the screw on the bottom hinge.
- Use the screwdriver to remove the hinge bolt. Then, use the wrench to remove the door shaft.
STEP 3 Reverse the auto closer (freezer door only)
Now stand the refrigerator back upright with care, and then do the following.
- Remove the auto closer and the stopper from the bottom of the fridge door. Then, reinsert them on the opposite side of the fridge door as shown.
- Use a flat-head screwdriver to remove the hinge grommet.
- Reinsert the hinge grommet on the opposite side.
STEP 4 Reverse the bar cover and the top hinge
- Pull up to remove the bar cover on the top of the freezer door.
- Remove the top hinge with its cover.
- Separate the top hinge from the hinge cover.
- Arrange the door wire in the hinge cover.
- Remove the cap spacer, and then reinsert it on the opposite side.
- Remove the door shaft from the top hinge, flip it 180 degrees as shown, and then reinsert it .
STEP 5 Reattach the doors on the opposite side
- Use a flat-heat screwdriver to remove the middle-hinge screw cap, and then reinsert it on the opposite side.
- Use the flat-heat screwdriver to remove the flange-screw cap to reveal the flange screw. Use a Phillips screwdriver to remove the flange screw, and then tighten it on the opposite side. Finally, close the flange-screw cap on the opposite side.
- Remove the grommet ring from the middle-hinge shaft, and then reinsert the ring on the other side of the shaft. See the figure for visual reference
- Reverse the middle hinge and insert it on the opposite side. Then, tighten the hinge with the screws.
- Use the flat-head screwdriver to remove both the hinge grommet on one side and the hinge-hole cap on the other side. Reinsert them on their respective opposite side.
- Gently slide the fridge door into the correction position so that it fits.
- Gently slide the freezer door into the correction position so that it fits.
STEP 6 Reverse the bottom hinge
- Insert the door shaft into the bottom hinge plate from the top as shown, and then tighten it until it is securely in place.
- Insert the hinge bolt into the bottom hinge plate from the top as shown, and then tighten it until it is securely in place.
- Position the bottom hinge plate on the opposite side, and then use two screws to secure and attach the hinge plate as shown.
STEP 7 Reattach the remaining parts
- Insert and tighten the top hinge on the opposite side.
Detach the hinge cover manually from the top table.- Arrange the door wire in the hinge cover before placing the hinge cover onto the top hinge.
- Connect the wire connectors.
- Remove the hinge hole cap from the top table, and then reinsert it on the opposite side.
- Insert the top table, and then fix it firmly to the refrigerator using the screws (x3).
- Insert the bar cover.
- Remove the fridge door and freezer door gaskets. Turn them clockwise by 180 degrees, and then reattach them.
NOTE: In the future, you might want to return the doors to their initial position (before the doors were reversed). In that case, refer to the instructions on the previous section, but switch the doors, hinges, and covers back to their initial positions.
Handle and care
Shelves (fridge/freezer)
To remove the shelf, hold it with both hands and lift to release from the rear hooks. Then, pull it halfway to the front.
Fresh room
Slide out the sliding shelf of the Fresh room.
Vegetable drawers
Gently lift up the front of the drawer, and then slide it out.
Vegetable shelf
- Gently lift up the front of the drawer, and then slide it out.
- Hold the vegetable shelf with both hands, and then slide it out.
Door shelves
Lift up the door shelf slightly, and then pull it out.
CAUTION: To prevent accidents, empty the door guards before removing.
Cleaning
Regularly use a dry cloth to remove all foreign substances such as dust or water from the power plug terminals and contact points.
- Unplug the power cord of the refrigerator.
- Use a moistened, soft, lint-free cloth or paper towel to clean the refrigerator’s interior and exterior.
- When done, use a dry cloth or paper towel to dry the refrigerator well.
- Plug in the power cord of the refrigerator to turn the refrigerator on.
NOTE: If you have removed any removable parts such as shelves for cleaning, refer to the overall layout in the Refrigerator at a glance section to make sure you have re-inserted them correctly.
WARNING:
- Do not use benzene, thinner, home/car detergent, or Clorox™ to clean your refrigerator. They may damage the surface of the refrigerator and cause a fire.
- Do not spray water onto the refrigerator. This may cause electric shock.
Replacement
Lamps
The lamps are not user-serviceable. To replace the lamps of the refrigerator, contact a local Samsung service center.
Troubleshooting
General
Temperature
Symptom | Possible causes | Solution |
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Fridge/freezer does not operate. Fridge/freezer temperature is warm. | Power cord is not plugged in properly. | Properly plug in the power cord |
Temperature control is not set correctly. | Set the temperature lower. | |
Refrigerator is located near a heat source or in direct sunlight. | Keep the refrigerator away from direct sunlight or a heat source. | |
Not enough clearance between refrigerator and sides/rear. | We recommend that the gap between the refrigerator and nearby walls (or cabinets) is more than 50 mm. | |
The refrigerator is overloaded. Food is blocking the refrigerator vents. | Do not overload the refrigerator. Do not allow food to block ventilation. | |
Fridge/freezer is over-cooling. | Temperature control is not set correctly. | Set the temperature higher. |
Interior wall is hot | Refrigerator has heat-proof piping in the interior wall. | To prevent condensation from forming, the refrigerator has heat-proof piping in the front corners. If the ambient temperature rises, this equipment may not work effectively. This is not a system failure. |
Odors
Symptom | Possible causes | Solution |
---|---|---|
Refrigerator has odors. | Spoiled food. | Clean the refrigerator and remove any spoiled food |
Food with strong odors. | Make sure strong smelling food is wrapped airtight. |
Frost
Symptom | Possible causes | Solution |
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Frost around the vents. | Food is blocking the vents | Make sure no food blocks the refrigerator vents. |
Frost on interior walls. | Door is not closed properly. | Make sure food does not block the door. Clean the door gasket. |
Fruits or vegetables are frozen. | Fruits or vegetables are stored in the Fresh/Chef Zone | The Fresh/Chef Zone is only for meat/fish. |
Condensation
Symptom | Possible causes | Solution |
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Condensation forms on the interior walls. | If door is left open, moisture enters the refrigerator. | Remove the moisture and do not leave the door open for extended periods of time or open the door frequently. |
Food with high moisture content. | Make sure food is wrapped airtight. |
Auto Ice Maker
Symptom | Possible causes | Solution |
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The ice maker does not produce ice. | The freezer room is not cold enough. | Make sure the cold air outlet is not clogged. |
The ice maker is turned off. | Make sure the ice maker is turned on. Press and hold Power Freeze for 3 seconds, and check if the corresponding indicator turns on. | |
The wire connector of the ice maker is not connected properly. | Make sure the wire connector from the wire housing is connected properly. | |
The water line flowing to the ice maker is bent or kinked. | Make sure the water line in the rear of the refrigerator is not bent or kinked. |
Do you hear abnormal sounds from the refrigerator?
These sounds are normal.
- When starting or ending an operation, the refrigerator may make sounds similar to a car engine ignition. As the operation stabilizes, the sounds will decrease.
- While the fan is operating, these sounds may occur. When the refrigerator reaches the set temperature, no fan sound will occur.
- During a defrost cycle, water may drip on the defrost heater, causing sizzling sounds
- As the refrigerator cools or freezes, refrigerant gas moves through sealed pipes, causing bubbling sounds.
- As the refrigerator temperature increases or decreases, plastic parts contract and expand, creating knocking noises. These noises occur during the defrosting cycle or when electronic parts are working.
- For ice maker models: When the water valve opens to fill the ice maker, buzzing sounds may occur.
- Due to pressure equalizing when you open and close the refrigerator door, whooshing sounds may occur.
See other models: QN55Q62AAFXZC QN60Q62AAFXZC QN65Q62AAFXZC QN70Q62AAFXZC RF23A9771SR/AC