Connecting to a wired (Ethernet) network
To get access to the Internet in a wired way, it is recommended to use a modem or router that supports Dynamic Host Configuration Protocol (DHCP). Modems and routers that support DHCP automatically provide the IP address, subnet mask, gateway, and DNS, so you don't have to enter them manually. Most home networks already have DHCP.
See the illustration below.

After connecting to a wired (Ethernet) network:
Settings > Network > Network Configuration
Set the TV network by selecting Network Configuration and press
button to enter the submenu.
Choose a wired (Ethernet) network connection to access the Internet.
Display network status.
Configure the IP setting for your network connection.
Wake on LAN
Settings > Network > Wake on LAN
Using an Ethernet connection and switching on Wake on LAN, this feature can make you turn on the TV from the standby mode, and push content to be broadcast on the TV with an app supporting the screencast feature in your mobile device.
Note:
Connecting to a wireless network
To connect to an available wireless network, make sure that you turn on your WiFi and have the wireless router's SSID and password before attempting to connect.

To get access to the Internet in a wireless way:
Settings > Network > Network Configuration
Set the TV network by selecting Network Configuration and press
button to enter the submenu.
Choose a wireless network connection to access the Internet.
Configure the advanced wireless network settings for the TV.
You can add wireless network.
Refresh wireless network.
Note:
Wake on wireless network
Settings > Network > Wake on Wireless Network
Using a wireless network connection and switching on Wake on Wireless Network, this feature can make you turn on the TV from the standby mode, and push content to be broadcast on the TV with an app supporting the screencast feature in your mobile device.
For more information about screencast feature, please refer to Multi-screen > Screen Sharing or Content Sharing in this manual.
Note:
You can connect to devices using Bluetooth technology.
Settings > Network > Bluetooth
Note:
Connecting a Bluetooth remote
Pair the Bluetooth remote with the TV.
Settings > Network > Bluetooth to On.Note:
button to pair.Connecting a Bluetooth device
To pair a Bluetooth device, such as Bluetooth headphones, speakers, keyboards, mouse or even mobile devices:
> Settings > Network > Bluetooth to On.
> Settings > Network > Bluetooth > Equipment Management and select it. The device will be automatically connected to the TV.Note:
Listening to the audio through Bluetooth devices
Pair the Bluetooth audio devices using the TV's Bluetooth function. Refer to the user manual for your audio devices, such as Bluetooth speaker or sound bar, for detailed connection and usage.
After the Bluetooth connection is completed, go to
> Settings > Sound > Speakers > Audio Output, and then select BT Sound Bar option to listen to the audio through bluetooth devices.
Note:
TV Bluetooth speaker
Settings > Network > Bluetooth > TV Bluetooth Speaker
TV Output: Mobile devices are connected to TV with Bluetooth. Sound outputs via TV speaker.
When your mobile device is connected to the TV via Bluetooth, you can play your mobile phone's music through TV built-in speakers. This function makes the TV perform as a speaker.
Go to your mobile Settings to enable Bluetooth, and choose the TV to connect.
To use this function, make sure to select TV Speaker at
> Settings > Sound > Speakers > Audio Output.
You can connect a pair of headphones (not provided) to the HEADPHONE port on your TV. While the headphone is connected, the sound from the builtin speakers will be disabled.

Note:
> Settings > Sound > Headphone > Headphone Mode, the headphone and the TV will have sound output at the same time.Connect the USB devices, such as hard drives and USB sticks for browsing photos, or listening to music.

Note:
You can connect an antenna cable to your TV.
Using your remote, select
Input icon in Home screen and select TV as the input source.

Connecting with a composite video cable
To connect an AV device with a composite video cable (not provided), see the illustration below.
When the connection is finished, using your remote, select
Input icon in Home screen, and select AV as the input source.

Note:
Connecting with an HDMI cable
To connect an AV device with an HDMI cable (not provided), see the illustration below.
When the connection is finished, using your remote, select the
Input in Home screen, and select the corresponding HDMI input.

Note:
To connect speakers or other audio receivers with an audio cable (not provided), see the illustration below.
Plug the connected devices into the main power socket before switching on the TV.
When the connection is finished, go to
Settings > Sound > Speakers > Audio Output, and select the SPDIF Only option.
When a digital audio system is connected to the DIGITAL AUDIO OUT port, decrease the TV volume and your digital audio system volume.

Note:
Settings > Sound Speakers > Digital Audio Out to select Dolby Digital to receive the Dolby Digital audio.If you'd like to use the Audio Return Channel (ARC)/the Enhanced Audio Return Channel (eARC) feature to send sound from the TV by an HDMI cable to a digital sound system, you can connect it to the HDMI (ARC/eARC) port of your TV.
By using this feature, you can also control the sound system with your TV remote instead of using the remotes for each device.

After the connection:
button to select Settings
icon in the Home screen.
button to select Settings
icon in the Home screen, and select Sound > Speakers > eARC to set eARC to On.Note:
Use the TV remote to control external devices that are connected to the TV by an HDMI cable. The external devices need to support HDMI & CEC function.
Settings > System > HDMI & CEC
Connecting an external device through HDMI & CEC function
Settings > System > HDMI & CEC > CEC Control
Allow HDMI devices to control each other.
Enabling device auto power off
Settings > System > HDMI & CEC > Device Auto Power Off
Set to On to turn off HDMI & CEC compatible external devices when the TV is turned off.
Enabling device auto power on
Settings > System > HDMI & CEC > Device Auto Power On
Set to On to turn on HDMI & CEC compatible external devices when the TV is turned on.
This feature is applicable when TV input source is preset to the corresponding external device.
Enabling TV auto power on
Settings > System > HDMI & CEC > TV Auto Power On
Set to On to turn on the TV when HDMI & CEC compatible external devices is turned on.
HDMI format function
Settings > System > HDMI & CEC > HDMI Format
Please select Enhanced format if your HDMI device supports 4K HDR. If it does not support 4K HDR, please select Standard format. If you are not sure, please select Auto.
Note:
PC
You can connect a PC to the TV with an HDMI cable to use your TV as a PC monitor.
After connecting the PC, press the
button, then select
Input icon in Home screen or press
button. Select the connected PC as the input source.

Note:
Game console
You can connect your game console with an HDMI cable to the TV.
To start a game from a game console:
button, select
Input icon in Home screen or press
button. Select the connected game console as the input source.You can enable the game mode to optimise your TV's settings when playing games with a game console. For more information, please refer to Picture and Sound > Game Mode Settings in this manual.
Adjust picture mode, picture size and other advanced picture settings.
Choosing a picture mode
Settings > Picture > Picture Mode
Select a preset picture mode to best suit the content you're viewing. Options may differ depending on models. Please refer to the actual product.
Best suited for watching normal content, such as News, Drama or Documentary.
Best suited for watching movies in a bright environment.
Best suited for watching movies with dark environment.
Best suited for the content that requires vivid picture quality.
Optimized picture for watching sports.
The picture mode will be adjusted automatically.
Note:
Auto mode may not be applicable in some models/countries/regions, and to use this function, you must choose Yes, Enable Enhanced
Viewing in the Enhanced Viewing when you turn the TV on for the first time, or at
Settings > System > Advanced Settings > Enhanced Viewing. For more information, please refer to Accessibility and System > Enhanced Viewing in this manual.
Low Blue Light
Cinema day and Cinema night are designed to reduce the level of blue light to protect your eyes.
Go to
Settings > Picture > Picture Mode, and select Cinema day/Cinema night.
To reduce the eye strain and protect eyes when you watch TV for a period of time, you are suggested to:
Proper breaks and exercises are proved excellent help to relieve eye strain and fatigue.
This feature may not be applicable in some models/countries/regions.
Changing the aspect ratio
Settings > Picture > Aspect Ratio
Adjust the Aspect Ratio to stretch or zoom in on your picture.
Automatically switch Aspect Ratio between 16:9 and 4:3 based on the signal information.
Best suited for 16:9 Widescreen content. This will also stretch 4:3 content to Widescreen.
Best suited for 4:3 content.
Provide a full-screen image by stretching the edges whilst leaving the middle untouched.
Provide a full-screen image by zooming in on the movie.
Point to point display also known as 1:1 Pixel Mapping.
Enabling Smart Scene function
Settings > Picture > Smart Scene
You can turn on the Smart Scene function, and enable your TV to continually recognize the scene in the content watching and enhance the picture quality on all input sources.
Note:
Configuring advanced picture settings
Settings > Picture > Picture Mode Settings
Adjust display settings for each Picture Mode. You can personalize the picture quality by adjusting the following settings.
Adjust current picture mode to apply to all sources or just current source.
Set the overall brightness of the screen.
Note:
The following option may differ depending on models. Please refer to the actual product.
Dynamic Backlight Control
Enhance the contrast ratio between light and dark areas of the picture.
This function may not be applicable in some models/countries/regions.
Backlight
Adjust how bright you want images to appear, lower settings create darker images (only when Dynamic Backlight Control is off).
This function may not be applicable in some models/countries/regions.
Automatic Light Sensor
Enable the TV to automatically adjust the picture settings according to the amount of ambient light in you room.
This function may not be applicable in some models/countries/regions.
Light Sensor Shift
This feature is adjustable only when Automatic Light Sensor is turned on. If you feel the picture is brighter than you expect, decrease the value. If you feel the picture is darker than you expect, increase the value.
This function may not be applicable in some models/countries/regions.
Local Dimming (or Peak Brightness Dynamic Range for some models)
Enable the TV to automatically adjust the backlight by sections according to the changes in the image and increase the contrast.
This function may not be applicable in some models/countries/regions.
Adjust the Brightness level to generate lighter or darker images.
Adjust the Contrast level to increase or decrease how bright images appear.
Adjust the colour intensity of the picture for a more vibrant image.
Adjust how sharp or soft edges of images appear.
Automatically darken dark areas and lighten light areas of images to see more details.
Reduce seeing afterimages that are left on the screen when viewing fastmoving objects.
This function may not be applicable in some models/countries/regions.
Making motion look clearer when flicker is desired.
This function may not be applicable in some models/countries/regions.
Improve how clear the picture appears by reducing noise.
Reduce MPEG block noise and provide clearer edge transitions.
Adjust how warm (red) or cool (blue) the white areas of an image appears.
Adjust advanced picture settings based on your viewing preference.
Change the video size settings to slightly crop the edges of the displayed image.
This function may not be applicable in some models/countries/regions.
Restore all the picture settings in the current picture mode to the factory default values.
Configuring expert settings
Settings > Picture > Picture Mode Settings > Expert Settings
Adjust the colour space and Gamma to best suit the content you're viewing.
Change the range of colours the TV displays.
This function may not be applicable in some models/countries/regions.
Adjust the Hue, Saturation and Brightness of colour settings.
Adjust the intensity of red, green and blue lights to view the true colours of all images in the picture.
Adjust the HDMI signal range to be more suitable for the content.
Adjust the Gamma to alter how the TV will respond to the grayscale content. In a dark room choose a higher number like 2.4. In a brighter area select a lower number like 2.0. In general, 2.2 is normally recommended.
This function may not be applicable in some models/countries/regions.
Adjust selected Gamma curve.
This function may not be applicable in some models/countries/regions.
Provide better watching experience with viewing angel.
This function is only available in VAC-supported models.
View images based on default settings or choose the colour red, blue or green.
Eyes care: reduce the emission of blue light.
This function may not be applicable in some models/countries/regions.
Panel Refresh
Use Panel Refresh to reduce image retention effects.
Due to the optical characteristics of OLED, image pretension may occur after the TV has been used for an extended period of time. Panel Refresh is recommended to correct picture quality issues and prevent image retention.
Do not pull the plug from the socket when you want to turn off the TV. Please press the power button on the remote to turn the TV off and Panel Refresh will be operated automatically when TV is in standby mode.
Power indicator light will blink when Panel Refresh is in progress. The whole progress will take about an hour, during the process, the screen will be turned off and TV will be shut down after the refresh completes.
You could also choose to manually start Panel Refresh.
To manually start Panel Refresh:
Settings > Picture > Panel Refresh
Red flashing light indicates Panel Refresh in progress.
Note:
When the TV has a picture problem, these steps may help resolve the problem.
Settings > Support > Self Diagnosis > Picture Test
Before you review the list of problems and solutions below, use Picture Test to determine if the problem is caused by the TV. Picture Test displays a high definition picture that you can examine for flaws or faults.
No picture, or black and white picture.
Settings > Picture > Picture Mode Settings Colour Saturation.The picture is distorted.
The picture is blurry or flickering, or cuts out momentarily.
Settings > Picture > Picture Mode Settings > Sharpness. You can try to increase or decrease the Sharpness.The picture appears red, purple, pink and other colours.
Settings > Picture > Picture Mode Settings > Expert Settings > White Balance. You can try to increase or decrease the White Balance.Picture distorted or appear wavy.
When the TV has a sound problem, these steps may help resolve the problem.
Settings > Support > Self Diagnosis > Sound Test
If the TV plays the Sound Test melody without distortion, there may be a problem with an external device or the broadcast signal's strength.
There is no sound or the sound is too low at maximum volume.
Picture is normal, but no sound.
The speakers are making an odd sound.
Sound distorted or appears wavy.
Sound is blurry or cuts out momentarily.
When the TV has difficulties in connecting to the Internet, these steps may help resolve the problem.
Settings > Support > Self Diagnosis > Network Test
If the TV network is connected, the screen will display Connected successfully.
The TV cannot connect to your network or apps.
Settings > Support > Self Diagnosis > Network Test.The wireless network connection failed.
The wireless network signal is too weak.
When the TV has difficulties with external device connection, these solutions may help resolve the problem.
I have connected an external source to my TV but I get no picture and/or sound.
The cable box is no signal or weak signal.
Settings > System > HDMI & CEC > HDMI Format, to confirm whether the signal can be recognized.There is no sound.
Settings >Sound > Speakers > Audio Out. If not, you need to check whether the external power amplifier device is connected to the ARC/eARC port or optical port of the TV.
Settings > Sound > Speakers > Digital Audio Out. You can try to select PCM, Dolby Digital, or Dolby Digital Plus.
Settings > System > HDMI & CEC > HDMI Format.The remote control does not work.
When some apps aren't playing, this may help resolve the problem.
Netflix can't be played.
Settings > System > Application Settings > Netflix > Forced Closure, then reopen to try.
Settings > Support > Reset to Factory Default.When files aren't playing, this may help resolve the problem.
Some files can't be played.
When some Voice service aren't playing, this may help resolve the problem.
Alexa can't be played.
Google assistant can't be played.
Settings > Support > Self Diagnosis
Perform self diagnosis to test sound, picture and connections.
Use Picture Test to help diagnose video issues and Sound Test to diagnose sound issues. You can also view signal strength information for over-theair digital signals by using Network Test and Input Connection Test.
Additionally, you can view the status of the TV by using Status Check.
When Timeshift or Schedule recording isn't working, these steps may help resolve the problem.
Schedule Recording cannot be used.
The Recording/Timeshift functions may not be applicable in some models/ countries/regions.
Use these procedures to resolve other issues that may occur.
The TV is hot.
The TV smells of plastic.
The plastic cabinet makes a "clicking" type of sound.
When I turn on my TV, there is a delay for a few seconds before the picture appears. Is this normal?
Reference file: Hisense 55A7G 55'' UHD 4K TV
Series: A7G Series
Additionally, the document applies to other Hisense models: 50A7G, 65A7G, 75A7G