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- Owner's manual - (English)
- CONNECTING THE SOUNDBAR
- CONNECTING TO YOUR TV
- Method 1. Connecting with a Cable
- CONNECTING A USB STORAGE DEVICE
- Connecting via Bluetooth
- Adjusting the Soundbar volume with a TV remote control
- Using the Hidden Buttons (Buttons with more than one function)
- Output specifications forthe different sound effect modes
- Update Procedure
- TROUBLESHOOTING
Table of contents
User manual Sound Bar for Samsung HW-A550/ZA
CONNECTING THE SOUNDBAR
Connecting Electrical Power
Use the power components to connect the Subwoofer and Soundbar to an electrical outlet in the following order:
- Connect the power cord to the Subwoofer.
- Connect the power output cable to the power adapter, and then to the Soundbar.
- Connect the power cord to a wall socket.
See the illustrations below.
- For more information about the required electrical power and power consumption, refer to the label attached to the product. (Label: Bottom of the Soundbar Main Unit)
- Make sure to rest the AC/DC Adapter flat on a table or the floor. If you place the AC/DC Adapter so that it is hanging with the AC cord input facing upwards, water or other foreign substances could enter the Adapter and cause the Adapter to malfunction.
Connecting the Soundbar to the Subwoofer
When the subwoofer is connected, you can enjoy rich bass sound.
Automatic connection between the Subwoofer and the Soundbar
When you turn the power on after connecting the power cables to the Soundbar and subwoofer, the subwoofer is automatically connected to the Soundbar.
- When auto pairing is complete, the blue indicators at the rear of the subwoofer turn on.
Manually connecting the Subwoofer if automatic connection fails
Before performing the manual connection procedure below:
- Check whether the power cables for the Soundbar and subwoofer are connected properly.
- Make sure that the Soundbar is turned on.
1. Press and hold ID SET on the rear of the subwoofer for at least 5 seconds.
- The red indicator on the rear of the subwoofer turns off and the blue indicator blinks.
2. Press and hold the Up button on the remote control for at least 5 seconds.
- The ID SET message appears on the display of the Soundbar for a moment, and then it disappears.
- The Soundbar will automatically power on when ID SET is complete.
3. Check if the LINK LED is solid blue (connection complete).
- The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Subwoofer.
NOTES
- Do not connect the power cord of this product or your TV to a wall outlet until all connections between components are complete.
- Before moving or installing this product, be sure to turn off the power and disconnect the power cord.
- If the main unit is powered off, the wireless subwoofer will go into stand-by mode and the STANDBY LED on the rear of the sub-woofer will turn red after blinking blue several times.
- If you use a device that uses the same frequency (5.8GHz) as the Soundbar near the Soundbar, interference may cause some sound interruption.
- The maximum transmission distance of the main unit’s wireless signal is about 32.8 ft (10 m), but may vary depending on your operating environment. If a steel-concrete or metallic wall is between the main unit and the wireless subwoofer, the system may not operate at all because the wireless signal cannot penetrate metal.
PRECAUTIONS
- Wireless receiving antennas are built into the wireless subwoofer. Keep the unit away from water and moisture.
- For optimal listening performance, make sure that the area around the wireless subwoofer and the
- Wireless Receiver Module (sold separately) is clear of any obstructions.
Connecting an SWA-9100S (Sold Separately) to your Soundbar
Expand to true wireless surround sound by connecting the Samsung Wireless Rear Speaker Kit (SWA-9100S, sold separately) to your Soundbar.
1. Connect the Wireless Receiver Module to 2 Surround Speakers.
- When connecting the speaker cable, connect the core wire to the speaker.
- The speaker cables are color coded.
2. Check the standby status of the Wireless Receiver Module after plugging it into an electrical outlet.
- The LINK LED indicator (blue LED) on the Wireless Receiver Module blinks. If the LED does not blink, press the ID SET button on the back of the Wireless Receiver Module with a pen tip for 5~6 seconds until the LINK LED indicator blinks (in Blue). For more about the LED, please refer to the SWA-9100S user manual.
3. Press and hold the Up button on the remote control for at least 5 seconds.
- The ID SET message appears on the display of the Soundbar for a moment, and then it disappears.
- The Soundbar will automatically power on when ID SET is complete.
CAUTION
- If your Soundbar was playing music when it connects to the SWA-9100S, you may hear some stuttering from the woofer as the connection finalizes.
4. Check if the LINK LED is solid blue (connection complete).
- The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Receiver Module.
5. If the SWA-9100S is not connected, repeat the procedure from Step 2.
CONNECTING TO YOUR TV
Hear TV sound from your Soundbar through wired or wireless connections.
When the Soundbar is connected to selected Samsung TVs, the Soundbar can be controlled using the TV’s remote control.
- This feature is supported by 2017 and later Samsung Smart TVs that support Bluetooth when you connect the Soundbar to the TV using an optical cable.
- This function also allows you to use the TV menu to adjust the sound field and various settings as well as the volume and mute.
Method 1. Connecting with a Cable
Connecting using an Optical Cable
Pre-connection Checklist
- When both the HDMI cable and optical cable are connected, the HDMI signal is received first.
- When you use an optical cable and the terminals have covers, be sure to remove the covers.
- Connect the DIGITAL AUDIO IN (OPTICAL) port on the Soundbar to the OPTICAL OUT port of the TV with a digital optical cable.
- Press the
(Source) button on the top panel or remote control, and then select the “D.IN” mode.
Connecting a TV using an HDMI Cable
- With the Soundbar and TV turned on, connect the HDMI cable (not supplied) as shown in the figure.
- TV ARC” appears in the display window of the Soundbar main unit and the Soundbar plays TV sound.
- If TV sound is inaudible, press the (Source) button on the remote control or on the top of the Soundbar to switch to “D.IN” mode. The screen displays “D.IN” and “TV ARC” in sequence, and TV sound is played.
- If “TV ARC” does not appear in the display window of the Soundbar main unit, confirm that the HDMI cable (not supplied) is connected to the correct port.
- Use the volume buttons on the TV’s remote control to change the volume on the Soundbar.
NOTES
- HDMI is an interface that enables the digital transmission of video and audio data with just a single connector.
- If the TV provides an ARC port, connect the HDMI cable to the HDMI IN (ARC) port.
- We recommend you use a coreless HDMI cable if possible. If you use a cored HDMI cable, use one whose diameter is less than 0.55 inches (14 mm).
- This function is not available if the HDMI cable does not support ARC.
- When the audio in a broadcast is encoded in Dolby Digital and the “Digital Output Audio Format” on your TV is set to PCM, we recommend that you change the setting to Dolby Digital. When the setting on the TV is changed, you will experience better sound quality. (The TV menu may use different words for Dolby Digital and PCM depending on the TV manufacturer.)
Connecting using an Optical Cable
- Connect DIGITAL AUDIO IN (OPTICAL) on the main unit to the OPTICAL OUT port of the Source Device using a digital optical cable.
- Select “D.IN” mode by pressing the (Source) button on the top panel or on the remote control.
Connecting using an HDMI Cable
- Connect an HDMI cable (not supplied) from the HDMI port on the back of the product to the HDMI OUT port on your digital device.
- Connect an HDMI cable (not supplied) from the HDMI TO TV (ARC) port on the back of the product to the HDMI IN port on your TV.
- Press the (Source) button on the top panel or on the remote control, and then select “HDMI”.
- “HDMI” mode is displayed on the Soundbar display panel and sound plays.
CONNECTING A USB STORAGE DEVICE
You can play music files located on USB storage devices through the Soundbar.
- Connect the USB device to the USB port on the bottom of the product.
- Press the (Source) button on the top panel or on the remote control, and then select “USB”.
- “USB” appears in the display screen.
- Play music files from the USB storage device through the Soundbar. The Soundbar automatically turns off (Auto Power Down) if no USB device has been connected for more than 20 minutes.
File Format Type Compatibility list
- If there are too many folders (about 200) and files (about 2000) stored on the USB device, it may take the Soundbar some time to access and play files.
Connecting via Bluetooth
When a mobile device is connected using Bluetooth, you can hear stereo sound without the hassle of cabling.
- The connection is limited to one TV or two Bluetooth devices at the same time.
The initial connection
1. Press the 
PAIR button on the remote control to enter the “BT PAIRING” mode.
(OR)
a. Press the (Source) button on the top panel and then select “BT”. “BT” changes to “BT PAIRING” in a few seconds automatically or changes to “BT READY” if there is a connect record.
b. When “BT READY” appears, press and hold the (Source) button on the top panel of the Soundbar for more than 5 seconds to display “BT PAIRING”.
2. On your device, select “[AV] Samsung Soundbar A5-Series” from the list that appears. When the Soundbar is connected to the Bluetooth device, [Bluetooth Device Name] → “BT” appears in the front display.
3. Play music files from the device connected via Bluetooth through the Soundbar.
If the device fails to connect
- If a previously connected Soundbar listing (e.g. “[AV] Samsung Soundbar A5-Series”) appears in the list, delete it.
- Then repeat steps 1 and 2.
NOTE
- After you have connected the Soundbar to your mobile device the first time, use the “BT READY” mode to reconnect.
Bluetooth Power On (SOUND MODE)
If a previously paired Bluetooth device tries to pair with the Soundbar when the Bluetooth Power On function is on and the Soundbar is turned off, the Soundbar turns on automatically.
- Press and hold the SOUND MODE button for more than 5 seconds on the remote while the Soundbar is turned on.
- ON-BLUETOOTH POWER” appears on the Soundbar’s display.
Disconnecting the Bluetooth device from a Soundbar
You can disconnect a Bluetooth device from the Soundbar. For instructions, see the Bluetooth device’s user manual.
- The Soundbar will be disconnected.
- When the Soundbar is disconnected from the Bluetooth device, the Soundbar will display “BT DISCONNECTED” on the front display.
Disconnecting the Soundbar from the Bluetooth device
Press the (Source) button on the top panel or on the remote control, and then change to any mode except “BT”.
- Disconnecting takes time because the Bluetooth device must receive a response from the Soundbar. (Disconnection time may differ, depending on the Bluetooth device)
- When the Soundbar is disconnected from the Bluetooth device, the Soundbar will display “BT DISCONNECTED” on the front display.
NOTES
- In Bluetooth connection mode, the Bluetooth connection will be lost if the distance between the Soundbar and the Bluetooth device exceeds 32.8 ft (10 m).
- The Soundbar automatically turns off after 20 minutes in the Ready state.
Bluetooth Multi connection
The Soundbar can be connected to 2 Bluetooth devices at the same time.
- Connect the Soundbar to up to two Bluetooth devices. (See page 19)
- Play music from one of the connected Bluetooth devices while two devices are connected.
- If music is played from the Bluetooth device “B” while playing from the device “A”, the music is started playing on the device “B” and automatically being stopped/paused playback on the device “A”.
- In versions prior to AVRCP V1.4, the switching time of the device playing music may be delayed.
Bluetooth Multi Pairing
How to pair multiple devices to the Soundbar
- Turn on the Soundbar.
- Only in “BT” mode, press and hold the (Source) button on the top of the Soundbar for more than 5 seconds for the Soundbar to go into “BT PAIRING” mode, then on the Bluetooth device side, switch Bluetooth on, and select the Soundbar from the list of available devices, the Soundbar will automatically connect to the Bluetooth device.
- A 2nd Bluetooth device can be paired and connected to the Soundbar using the same method. If you attempt to connect a 3rd device, a connected device that is not playing audio will lose its Bluetooth connection, but will still be paired with the Soundbar.
- Using the same method, you can pair up to 8 Bluetooth devices, but only the last 2 will stay connected to the Soundbar at the same time.
NOTES
- Only 1 Samsung TV, or 2 Bluetooth devices can be connected to the Soundbar at one time.
- The Soundbar will be disconnected from Bluetooth devices when it receives a connection request from a Samsung TV.
- The default of Soundbar is “ON-BT MULTI CONNECTION”, but for rrestoration to non-multi connection mode from another mode, press and hold the PAIR button on the remote control for more than 5 seconds in standby mode, until “OFF- BT MULTI CONNECTION” appears in the display.
Adjusting the Soundbar volume with a TV remote control
- Turn Off the Soundbar.
- Push up and hold the WOOFER button for 5 seconds.
Each time you push the WOOFER button up and hold it for 5 seconds, the mode switches in the following order: “OFF-TV REMOTE” (Default mode), “SAMSUNG-TV REMOTE”, “ALL-TV REMOTE”.
Using the Hidden Buttons (Buttons with more than one function)
Output specifications forthe different sound effect modes
Update Procedure
Important: The update function erases all user settings. We recommend you write down your settings so that you can easily reset them after the update. Note that updating the firmware resets the subwoofer connection too.
- Connect a USB thumb drive to the USB port on your computer. Important: Make sure there are no music files on the USB thumb drive. This may cause the firmware update to fail.
- Go to https://www.samsung.com/us/ support/downloads/ on your computer -> select Enter Model Number and enter the model of your Soundbar. Select manuals and downloads and download the latest software file.
- Save the downloaded software to a USB stick and select “Extract Here” to unzip the folder.
- Turn off the Soundbar and connect the USB stick containing the software update to the USB port.
- Turn on the Soundbar and change the source to “USB” mode. Within 3 minutes, “UPDATE” is displayed and the update begins. When the update is complete, the Soundbar turns off and then turns on automatically.
- Press the (Volume) button on the top panel for 5 seconds. “INIT” appears on the display and then the Soundbar turns off. The update is complete. This product has a DUAL BOOT function. If the firmware fails to update, you can update the firmware again.
- Restore your settings on the Soundbar.
TROUBLESHOOTING
Refer to the table below if this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864).
Soundbar does not turn on.
- Check whether the power cord of the Soundbar is correctly inserted into the outlet.
Soundbar works erratically.
- After removing the power cord, insert it again.
- Remote the power cord from the external device and try again.
- If there is no signal, the Soundbar automatically turns off after a certain period of time. Turn on the power. (See page 3.)
In case the remote control does not work.
- Point the remote directly at the Soundbar.
- Replace the batteries with new ones.
Soundbar does not output any sound.
- The volume of the Soundbar is too low or muted. Adjust the volume.
- When any external device (STB, Bluetooth device, mobile device, etc.) is connected, adjust the volume of the external device.
- For sound output of the TV, select Soundbar. (Samsung TV: Home (
) → Settings (
) → Sound → Sound Output → Select Soundbar) - The cable connection to the Soundbar may not be loose. Remove the cable and connect again.
- Remove the power cord completely, reconnect, and turn the power on.
- Reset the product and try again. (See page 31.)
Subwoofer does not output any sound.
- Check whether the LED indicator on the rear of the Subwoofer is on in blue. Reconnect the Soundbar and Subwoofer if the indicator is blinking in blue or turned red. (See page 7.)
- You may experience an issue if there is an obstacle between the Soundbar and Subwoofer. Move devices to an area away from obstacles.
- Other devices sending radio frequency signals in proximity may interrupt the connection. Keep your speaker away from such devices.
- Remove and reconnect the power plug.
The Subwoofer volume is too low.
- The original volume of the content you are playing may be low. Try adjusting the Subwoofer level. (See page 25.)
- Bring the Subwoofer speaker closer to you.
In case the TV is not connected via HDMI TO TV (ARC).
- Check whether the HDMI cable is correctly connected to the ARC terminal. (See page 12.)
- Connection may not be possible due to the connected external device (set-top box, game machine, etc.). Directly connect the Soundbar.
- HDMI-CEC may not be activated on the TV. Turn on the CEC on the TV menu. (Samsung TV: Home () → Settings () → General → External Device Manager → Anynet+ (HDMI-CEC) ON)
There is no sound in when connecting to the TV in HDMI TO TV (ARC) mode.
- Your device is unable to play the input signal. Change the TV’s audio output to PCM or Dolby Digital.
(For a Samsung TV: Home () → Settings () → Sound → Expert Settings → Digital Output Audio Format)
Soundbar does not connect via Bluetooth.
- When connecting a new device, switch to “BT PAIRING” for connection. (Press the PAIR button on the remote control or press the (Source) button on the body for at least 5 seconds.)
- If the Soundbar is connected to another device, disconnect that device first to switch the device.
- Reconnect it after removing the Bluetooth speaker list on the device to connect. (Samsung TV: Home () → Settings () → Sound → Sound Output → Bluetooth Speaker List)
- The automatic TV connection may be disabled. While the Soundbar is in “BT READY”, press and hold the Left button on the Soundbar remote control for 5 seconds to select ON-TV CONNECT. If you see OFF-TV CONNECT, press and hold Left button again for 5 seconds to switch the selection.
- Remove and reconnect the power plug, then try again.
- Reset the product and try again. (See page 31.)
Sound drops out when connected via Bluetooth.
- If your device that is connected via Bluetooth moves too far away from the Soundbar, it may cause the sound to drop out. Move the device closer to the Soundbar.
- If a part of your body is in contact with the Bluetooth transceiver or the product is installed on metal furniture, sound may drop out. Check the installation environment and conditions for use.
Bluetooth multi connection does not work.
- When the TV is connected to the soundbar, Bluetooth multi connection may not operate. Disconnect the Soundbar from the TV and try again.
- Check whether the Bluetooth Multi connection setting is turned on. (Refer to the “Soundbar does not connect via Bluetooth.” section.)
- Disconnect the device currently playing, pair with the device that you want to connect, and reconnect the previous device.
- If the sound is inaudible even after connecting properly, refer to the “Sound drops out when connected via Bluetooth.” section.
Soundbar does not turn on automatically with the TV.
- When you turn off the Soundbar while watching TV, power synchronization with the TV is disabled. First turn off the TV.
See other models: HW-Q900A/ZA HW-Q950A/ZA HW-J6000R/XU HW-J6001R/XU SR447ENIS
