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34
Troubleshooting
Communication Error Codes
If a Communication Error message displays on the head unit screen, please use the
chart below for descriptions on possible causes.
Error Code Possible Cause Solution
101
The vehicle system’s internal clock
has not been set
Pair your smartphone with the
head unit and sync your contacts
and allow notifications or use the
Vehicle Settings menu on the
Multi-Function Display to set the
clock.
102
Unable to communicate with the
SUBARU STARLINK service
If possible, move the vehicle
to an area where the signal
strength may be better and
communication will be restored.
103
The SUBARU STARLINK service is
unavailable
If possible, move the vehicle
to an area where the signal
strength may be better and
communication will be restored or
contact your Subaru Retailer for
an inspection.
104
A communication issue occured at
the vehicle
Check the network signal
strength and attempt Service
Appointment Scheduler
again later.
105
A communication issue occured at
the SUBARU STARLINK service
Please try Service Appointment
Scheduler again later.
Symptom Possible Cause Solution
SUBARU STARLINK
Service Appointment
Scheduler does not
initiate when selected on
the head unit
The vehicle’s internal clock
has not been set
Pair your smartphone
with the head unit and
sync your contacts and
allow notifications or use
the Vehicle Settings menu
on the Multi-Function
Display to set the clock.
Troubleshooting
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