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Troubleshooting en
33
25.1 Malfunctions
Fault Cause and troubleshooting
The appliance is not
working.
The circuit breaker is faulty.
▶
Check the circuit breaker in the fuse box.
There has been a power cut.
▶
Check whether the lighting in your kitchen or other appliances are working.
"Sprache Deutsch"
appears in the dis-
play.
There has been a power cut.
▶
Implement the settings for the initial configuration.
→"Carrying out the initial configuration", Page12
The operation does
not start or is inter-
rupted.
Malfunction
▶
Call the after-sales service.
→"Customer Service", Page35
Different causes are possible.
▶
Check any notifications that appear in the display.
→"Displaying information", Page13
Appliance does not
heat up and "Demo
mode is switched on"
appears in the dis-
play.
Device is in demo mode.
1.
Briefly disconnect the appliance from the power supply by switching the circuit breaker in
the fuse box off and back on again.
2.
Switch off demo mode within three minutes in the
→"Basic settings", Page24.
There has been a power cut.
▶
Open and close the appliance door once after a power failure.
a The appliance is checked and is ready to use.
The appliance does
not start and "Cook-
ing compartment too
hot" appears in the
display.
The cooking compartment is too hot for the selected dish or type of heating.
▶
Allow the cooking compartment to cool down and start again.
The time is not dis-
played when the ap-
pliance is switched
off.
Basic setting has been changed.
▶
Change the basic setting for the time display.
→"Basic settings", Page24
Appliance door can-
not be opened.
The cleaning function locks the appliance door; lights up in the display.
▶
Allow the appliance to cool down until goes out in the display.
The childproof lock locks the appliance door.
▶
Use the button to deactivate the childproof lock.
→"Childproof lock", Page21
You can switch off the lock in the basic settings.
→"Basic settings", Page24
HomeConnect is not
working correctly.
Different causes are possible.
▶
Go to www.home-connect.com.
The control panel
cannot be opened.
The circuit breaker is faulty.
▶
Check the circuit breaker in the fuse box.
There has been a power cut.
▶
Check whether the lighting in your kitchen or other appliances are working.
Malfunction
1.
Call the after-sales service.
→"Customer Service", Page35
2.
If there is water in the water tank, empty the water tank:
‒ Open the appliance door.
‒ Grip on the right and left below the control panel.
‒ Slowly pull out the control panel and push it upwards.
Steam escaping from
ventilation slots dur-
ing cooking
Escaping steam is not a fault.
No action required.
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