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en Trouble shooting
40
3Trouble shooting
Tr oubl e s hoot i ng
Usually, faults are small matters that are easy to
eliminate. Please read the information in the table
before calling the after-sales service.
Notes
■ If “ appears on the display, press and hold the
button for the relevant cooking zone in order to read
the fault code.
■ If the fault code is not listed in the table, disconnect
the hob from the mains power supply and wait
30 seconds before reconnecting it. If this code is
displayed again, contact the technical after-sales
service and specify which fault code has appeared.
■ If a fault occurs, the appliance will not switch to
standby mode.
Indicator/symbol Possible cause Solution
None The power supply has been disconnected. Use other electrical appliances to check whether a short circuit
has occurred in the power supply.
The appliance has not been connected as shown
in the circuit diagram.
Make sure that the appliance has been connected as shown in
the circuit diagram.
Electronics fault. If the fault cannot be rectified, inform the technical after-sales ser-
vice.
The indicators are flashing The control panel is damp or there is something
on it.
Dry the control panel or remove the object.
Ù is flashing on the cooking
zone displays
A fault has occurred in the electronics. To acknowledge the fault, briefly cover the control panel with
your hand.
”ƒ / “ˆ‹‚†
The electronics have overheated and have
switched off the affected cooking zone.
Wait until the electronics have cooled down sufficiently. Then
touch any symbol on the hob.
”… / “ˆ‹‚†
The electronics have overheated and all the
cooking zones have been switched off.
Ӡ + heat setting and signal
tone
There is hot cookware near the control panel.
There is a risk that the electronics will overheat.
Remove the cookware that is causing the problem.The fault code
will go out shortly afterwards. You can now resume cooking.
Ӡ and signal tone
There is hot cookware near the control panel. To
protect the electronics, the cooking zone has
been switched off.
Remove the cookware that is causing the problem. Wait a few
seconds. Touch any touch control. When the fault code on the dis-
play goes out, you can resume cooking.
”‚ / ”‡
The cooking zone has overheated and has been
switched off to protect the work surface.
Wait until the electronics have cooled down sufficiently before
switching the cooking zone back on.
”‰
The cooking zone has been operating continu-
ously for an extended period.
The automatic safety shut-off function has been activated. See
the section entitled
“ˆ‹‚‹
The hob is unable to connect to your home net-
work or the extractor hood.
Acknowledge the fault code by touching any of the buttons. You
can cook as usual without a connection.
If this code is displayed again, contact the technical after-sales
service.
“Š‹‹‹
“Š‹‚‹
The operating voltage is incorrect/outside of the
normal operating range.
Contact your electricity supplier.
—…‹‹
The hob is not connected properly Disconnect the hob from the mains power supply. Make sure that
it has been connected as shown in the circuit diagram.
š“
Demo mode is active Disconnect the hob from the mains power supply. Wait for
30 seconds before reconnecting it. Touch any button within the
next 3 minutes. Demo mode is now deactivated.
Do not place hot cookware on the control panel.
Customer service en
41
4Customer service
Cus t omer ser vi ce
Our after-sales service is there for you if your appliance
needs to be repaired. We will always find an
appropriate solution, also in order to avoid after-sales
personnel having to make unnecessary visits.
E number and FD number
Please quote the E number (product number) and the
FD number (production number) of your appliance
when contacting the after-sales service.
The rating plate bearing these numbers can be found:
■ On the appliance certificate.
■ On the lower section of the hob.
The E-number can also be found on the glass surface
of the hob. You can check the customer index (KI) and
FD number by going to the basic settings. Look up
section~ "Basic settings" for this.
Please note that a visit from an after-sales service
engineer is not free of charge in the event of misuse of
the appliance, even during the warranty period.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You
can therefore be sure that the repair is carried out by
trained service technicians who carry original spare
parts for your appliances.
GB 0344 892 8999
Calls charged at local or mobile rate.
IE 01450 2655
0.03 € per minute at peak. Off peak 0.0088 €
per minute.
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