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20 21
TROUBLESHOOTING
PROBLEM
Unit will not blow
or mulcher.
1. Bag full
2. Blocked tube
3. Blocked impeller
4. Dirty bag
5. Torn bag
6. Bag unzipped
7. Battery is not secure.
8. Battery is not charged.
1. Empty the bag.
2. Clear the blockage.
3. Clear the blockage
4. Clean the bag.
5. Replace the bag.
6. Zip up the bag.
7. To secure the battery pack, make sure
the latches on the top of the battery pack
snap into place.
8. Charge the battery pack according
to the instructions included with your
model.
Unit will not start. 1. Battery is not secure.
2. Battery is not charged.
3. Power/speed switch is in
the OFF position.
4. Defective power switch.
5. Vac tubes are not correctly
installed.
6. Intake gate/cover is not
closed.
1. To secure the battery pack, make sure
the latches on the top of the battery pack
snap into place.
2. Charge the battery pack according to
the instructions included with your model.
3. Press the on/off switch.
4. Call toll free helpline: 1-888-909-6757.
5. Check vac tubes to ensure that they
are allowing the switch to be engaged
when correctly installed.
6. Ensure that gate/cover is fully closed
an locked.
POSSIBLE CAUSE SOLUTION
LIMITED FOUR-YEAR WARRANTY
GREENWORKS™ hereby warranties this product, to the original purchaser with proof of
purchase, for a period of four (4) years against defects in materials, parts or workmanship.
GREENWORKS™, at its own discretion will repair or replace any and all parts found to be
defective, through normal use, free of charge to the customer. This warranty is valid only for
units which have been used for personal use that have not been hired or rented for industrial/
commercial use, and that have been maintained in accordance with the instructions in the
owners’ manual supplied with the product from new.
Battery and charger carries a two (2) year warranty against defects in workmanship and
materials. Batteries must be charged in accordance with the operator’s manuals directions and
regulations in order to be valid.
ITEMS NOT COVERED BY WARRANTY:
1. Any part that has become inoperative due to misuse, commercial use, abuse, neglect,
accident, improper maintenance, or alteration; or
2. The unit, if it has not been operated and/or maintained in accordance with the owner's
manual; or
3. Normal wear, except as noted below;
4. Routine maintenance items such as lubricants, blade sharpening;
5. Normal deterioration of the exterior nish due to use or exposure.
GREENWORKS HELPLINE (1 888 90WORKS):
Warranty service is available by calling our toll-free helpline, 9am to 5pm EST. at 1-888-909-6757
(1-888-90WORKS).
TRANSPORTATION CHARGES:
Transportation charges for the movement of any power equipment unit or attachment are the
responsibility of the purchaser. It is the purchaser’s responsibility to pay transportation charges
for any part submitted for replacement under this warranty unless such return is requested in
writing by GREENWORKS.
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