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28 - ENGLISH
TROUBLESHOOTING
If you experience problems with your Bluetooth® speaker:
• Check the battery indicator (see page 23). Charge your speaker if necessary.
• Make sure all cables are securely attached.
• Check the state of status indicators (see page 23).
• Place your speaker according to placement guidelines (see page 10).
• Make sure your mobile device supports Bluetooth or pairing via NFC technology
(see page 15).
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact Bose®
customer service.
Common solutions
The following table lists symptoms and possible solutions to common problems.
Symptom Solution
No power (battery)
• Battery may be in protection mode or discharged. Connect it to AC
(mains) power.
Battery does not
charge
• Make sure you are using the Bose-provided USB cable and USB power
supply.
• Connect the USB cable to a dierent USB power supply.
• Use a dierent USB cable.
• Connect to a dierent AC (mains) power source.
Speaker does not
pair with mobile
device
• On your mobile device, turn the Bluetooth feature o and then on.
Remove your speaker from the Bluetooth list on your device. Pair your
device again.
• Pair a dierent device (see page 18).
• Clear your speaker’s pairing list (see page 19). Pair your device
again.
• Reset your speaker (see page 30).
Speaker does not
pair with NFC
• Unlock your device and turn on the Bluetooth and NFC features.
• Tap and hold the NFC touchpoint on the back of your device to the top
of your speaker.
• Remove your device from the case.
• Make sure a language is selected (see page 14).
• Use Bluetooth to pair your device (see page 16).
Bose speakers do
not pair together
manually
Download the Bose Connect app for an additional method for pairing your
Bose speakers (see page 8).
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