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17
After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
E number and FD number
When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate bearing these numbers can
be found on the lower left-hand side when you open the
appliance door.
You can make a note of the numbers of your appliance and the
telephone number of the after-sales service in the space below
to save time should it be required.
Please note that there will be a fee for a visit by a service
technician in the event of a malfunction, even during the
warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
Trust the expertise of the manufacturer, and rest assured that
the repair will be carried out by trained service technicians
using original spare parts for your domestic appliance.
Environmental protection
Unpack the appliance and dispose of the packaging in an
environmentally-responsible manner.
Environmental protection
Tips for saving energy
■ Only preheat the appliance if this is specified in the recipe or
in the operating instructions table.
■ Open the appliance door as infrequently as possible while
the food is cooking.
■ When steaming, you can cook on several levels at the same
time. When preparing foods with different cooking times,
those with the longest cooking time should be placed in the
oven first.
Tables and tips
Steaming is a particularly gentle way of cooking food. The
steam surrounds the dish thereby preventing a loss of nutrients
from the food. Cooking takes place without excess pressure.
As a result, the shape, colour and typical aroma of the dishes
are retained.
The tables contain a selection of dishes which are particularly
suitable for your steam oven. You can find out which operating
mode, accessories, temperature and cooking time are best to
select. Unless otherwise stated, the information given applies to
inserting accessories when the appliance is cold.
Accessories
Use the accessories provided.
When steaming in the perforated cooking container, always
insert the solid cooking container underneath. Dripping liquid is
caught.
Cookware
When using ovenware, always place it in the middle of the
perforated cooking container.
Ovenware must be heat and steam resistant. Cooking times are
increased if thick-walled ovenware is used.
Food which would normally be prepared in a bain marie should
always be covered with foil (e.g.when melting chocolate).
Cooking time and quantity
The cooking times when steaming depend on the item size, but
do not depend on the total quantity. The appliance can steam
food to a maximum of 2 kg.
Follow the unit sizes given in the tables. The cooking time is
reduced for smaller pieces and increased for larger ones.
Cooking time is also influenced by the quality and ripeness of
the food. The values quoted can therefore only serve as a
guideline.
Distributing food evenly
Always distribute the food evenly in the ovenware. It will not
cook evenly if the layers are of different depths.
Pressure-sensitive food
When layering delicate foods in the cooking container, do not
pile them too high. It is better to use two containers.
Cooking a menu
With steam, you can cook a whole menu at once, without the
different flavours mixing. Place the food with the longest
cooking time in the appliance first and delay the rest until the
appropriate time. This means that all the food will be ready at
the same time.
E no.
FD no.
After-sales service O
GB 0844 8928979
Calls from a BT landline will be charged at up to 3
pence per minute. A call set-up fee of up to 6 pence may
apply.
IE 01450 2655
This appliance is labelled in accordance with the
European Directive 2002/96/EU concerning used
electrical and electronic appliances (WEEE –
waste electrical and electronic equipment). The
guideline determines the framework for the return
and recycling of used appliances as applicable.
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