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Appendix
Troubleshooting
Before contacting a Samsung Service Centre, please attempt the
following solutions. Some situations may not apply to your device.
If the tips below do not solve the problem, contact a Samsung
Service Centre.
The Oculus Home screen does not appear when
the mobile device is connected to the Gear VR
•
Ensure that the mobile device is properly connected to the Gear
VR.
•
Ensure that the mobile device is turned on.
•
Ensure that you install the Gear VR app (Oculus) for the Gear VR
on the mobile device. (p. 39)
•
Ensure that the mobile device’s battery is fully charged.
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