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35TROUBLESHOOTING
ENGLISH
TROUBLESHOOTING
Before Calling for Service
Operation
Problem Possible Cause & Solution
The appliance does
not operate.
Battery is fully discharged.
• Charge the battery.
Appliance is turned off.
• Press the Power button to turn on the appliance.
Suction power is too
weak.
Dust bin is full of dust.
• Empty the dust bin.
Filters are clogged.
• Clean the pre-filter and the exhaust filter.
Inlet is clogged.
• Remove any foreign objects from inside the product body or the extension pipe.
Foreign object is on rotating brush, or in inlet port.
• Remove any foreign objects (thread, hair) from the rotating brush or the inlet port.
The product body
does not appear to
be charging.
Power adapter is not connected to the charging station.
• Plug the adapter firmly into the charging station.
Power cord is unplugged.
• Plug the power cord securely into the charging station.
Foreign object is on the charging terminals.
• Remove dirt or foreign objects from the charging terminals with a dry cloth.
Hot air is coming
from the product
body.
Motor is cooling.
• If the appliance is running normally, the hot air is a result of the motor cooling and is not a
sign of malfunction.
A strange odor is
coming from the
appliance.
Appliance was purchased within the last 3 months.
• The cleaner may emit a smell of rubber for about 3 months after purchase.
Dust bin is full of dust.
• The dust in the bin may cause some odor. Empty the bin and clean it.
Foreign object is on the filter.
• The filter may emit an odor if it has not been cleaned for some time. Clean the pre-filter
and exhaust filter regularly.
Pre-filter was installed while damp or wet.
• Wash the pre-filter with running water. To avoid odor, allow the pre-filter to dry completely
in a well-ventilated area out of direct sunlight for at least 24 hours before reassembling.
Exhaust filter was installed while damp or wet.
• Wash the exhaust filter with running water. To avoid odor, allow the exhaust filter to dry
completely in a well-ventilated area out of direct sunlight for at least 24 hours before
reassembling.
The appliance makes
too much noise.
Vacuum cleaner is running in Turbo mode.
• The motor may be louder at the higher suction power settings. This is normal.
us_main.book.book Page 35 Thursday, August 20, 2020 4:39 PM
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