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Problem Possible Causes What To Do
Cube dispenser does not Icemaker turned off or • Turn on icemaker or water supply.
work (on some models) water supply turned off.
Ice cubes are frozen to •Remove cubes.
icemaker feeler arm.
Irregular ice clumps in • Break up with fingertip pressure and discard
storage container. remaining clumps.
•Freezer may be too warm. Adjust the freezer control
to a colder setting, one position at a time, until clumps
do not form.
Dispenser is LOCKED. •Press and hold the Lock pad for 3 seconds.
Water has poor taste/odor Water dispenser has not been •Dispense water until all water in system is replenished.
(on some models) used for a long time.
Water dispenser does Water supply line turned • See Installing the water line.
not work (on some models) off or not connected.
Air may be trapped in the •Press the dispenser arm for at least two minutes.
water system.
Dispenser is LOCKED. •Press and hold the Lock pad for 3 seconds.
No water or ice cube Supply line or shutoff •Call a plumber.
production valve is clogged.
Dispenser is LOCKED. •Press and hold the Lock pad for 3 seconds.
Refrigerator has odor Foods transmitting • Foods with strong odors should be tightly wrapped.
odor to refrigerator.
• Keep an open box of baking soda in the refrigerator;
replace every three months.
Interior needs cleaning. • See Care and cleaning.
Defrost water drainage •See Care and cleaning.
system needs cleaning.
Moisture forms on Not unusual during •Wipe surface dry.
outside of refrigerator periods of high humidity.
Moisture collects inside Too frequent or too
(in humid weather, air long door openings.
carries moisture into
refrigerator when doors
are opened)
Interior light does No power at outlet. • Replace fuse or reset the breaker.
not work
Light bulb burned out. •See Replacing the light bulbs.
Water on kitchen floor or Drain in the bottom of • See Care and cleaning.
on bottom of freezer the freezer clogged.
Cubes jammed in chute. •Poke ice through with a wooden spoon.
Hot air from bottom Normal air flow cooling motor.
of refrigerator In the refrigeration process,
it is normal that heat be expelled
in the area under the refrigerator.
Some floor coverings are sensitive
and will discolor at these normal
and safe temperatures.
Consumer Support
Troubleshooting Tips Installation Instructions Safety InstructionsOperating Instructions
Before you call for service…
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