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11
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only factory specified
parts. Factory specified parts will fit
right and work right because they are made with the same
precision used to build every new IKEA
®
appliance.
To locate factory specified parts in your area, call us or your
nearest designated service center.
In the U.S.A.
Call the Whirlpool Customer eXperience Center
toll free: 1-866-664-2449.
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances.
■ Installation information.
■ Use and maintenance procedures.
■ Accessory and repair parts sales.
■ Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■ Referrals to local dealers, repair parts distributors, and
service companies. Whirlpool designated service technicians
are trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.
To locate the Whirlpool designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
For further assistance
If you need further assistance, you can write to Whirlpool
Corporation with any questions or concerns at:
IKEA Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Accessories
Cooktop Cleaner
(ceramic glass models)
Order Part Number 31464
Cooktop Protectant
(ceramic glass models)
Order Part Number 31463
Cooktop Scraper
(ceramic glass models)
Order Part Number WA906B
Stainless Steel Cleaner and Polish
(stainless steel models)
Order Part Number 31462
All-Purpose Appliance Cleaner
Order Part Number 31682
In Canada
Call the Whirlpool Canada LP Customer eXperience Centre toll
free: 1-866-664-2449.
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances.
■ Use and maintenance procedures.
■ Accessory and repair parts sales.
■ Referrals to local dealers, repair parts distributors, and
service companies. Whirlpool Canada LP designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in Canada.
For further assistance
If you need further assistance, you can write to Whirlpool
Canada LP with any questions or concerns at:
Customer eXperience Centre
Whirlpool Canada LP
200 – 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
IKEA MAJOR APPLIANCE WARRANTY
How long is the IKEA limited warranty valid?
This limited warranty is valid for five years from the date of purchase, when this major appliance is operated and maintained according
to instructions attached to or furnished with the product, unless the appliance is named LAGAN in which case this limited warranty is
valid for one year from the date of purchase. This limited warranty is valid only in the United States or Canada and applies only when the
major appliance is used in the country in which it was purchased. Proof of original purchase date is required to obtain service under this
limited warranty.
Which appliances are not covered by the IKEA five (5) year limited warranty?
For major appliances named “LAGAN,” this limited warranty is valid for one year from the date of purchase.
Who will execute the service?
This limited warranty is provided by Whirlpool Corporation or Whirlpool Canada LP (hereafter “Whirlpool”). Service must be provided by
a Whirlpool designated service company.
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