SSM4450 - SSM4543
EN /
57 7726 0000 / AH
Refrigerator
User Manual
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4
Please read these instructions first before using your appliance
Thank you for choosing a Blomberg appliance.
Please take some time to read this user manual before using your appliance, to
ensure you know how to safely operate the controls and functions.
Carefully follow all unpacking and installation instructions to ensure the appliance
is correctly connected and fitted prior to use.
Please write your product model and serial number on the last page of this user
manual, and store in a safe location close to the appliance for easy future reference.
This user manual may also be applicable for several other models. Differences
between models will be listed.
If you have any questions or concerns, please call our contact centre or find help
and information online at www.blomberguk.com
Explanation of symbols
Throughout this user manual the following symbols are used:
CImportant information or useful tips.
AWarning against dangerous conditions for life and property.
BWarning against electric voltage.
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1 Your appliance 6
2 Warnings 7
For models with water dispenser .......8
Electrical Requirements .....................8
Warning! This Appliance Must Be
Earthed .............................................9
Energy Saving Tips ............................9
Compliance with WEEE Directive and
Disposing of the Waste Product: .....10
Compliance with RoHS Directive: ....10
Package information ........................10
3 Installation 11
Points to be paid attention to when the
relocation of the appliance ...............11
Before you start the appliance, ........11
Electrical connection ........................12
Disposing of the packaging .............12
Disposing of your old appliance ......12
Placing and Installation ....................12
4 Preparation 13
Reversing the doors ........................14
5 Using your appliance 15
Temperature Control And
Adjustment ......................................15
Thermostat setting button................15
Defrost ............................................16
6 Maintenance and cleaning 17
Protection of plastic surfaces ..........17
7 Troubleshooting 18
CONTENTS
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C Figures that take place in this instruction manual are schematic and may not
correspond exactly with your product. If the subject parts are not included in the
product you have purchased, then it is valid for other models.
1 Your appliance
1. Temperature setting knob
2. Movable shelves
3. Defrost water collection channel - Drain
tube
4. Crisper cover
5. Crisper
6. Adjustable front feet
7. Dairy compartment
8. Adjustable door shelves
9. Egg compartment
10. Bottle shelf
*May not be available in all models
Congratulations on your choice of a BLOMBERG quality Appliance which has
been designed to give you service for many years.
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*2
5
6
4
*11
3
*8
9
*7
*8
*10
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2 Warnings
• DO NOT connect your
appliance to the electricity
supply until all packing and
transit protectors have been
removed.
• Leave to stand for at least 4
hours before switching on to
allow compressor oil to settle if
transported horizontally.
• If you are discarding an old
refrigerator with a lock or latch
fitted to the door, disable the
lock/latch, ensure that it is left
in a safe condition to prevent
the entrapment of young
children.
• This appliance must only be
used for its intended purpose
i.e the storing of edible
foodstuff.
• Do not dispose of the
appliance on a fire. At
BLOMBERG, the care and
protection of our environment
is an ongoing commitment.
This appliance which is among
the latest range introduced is
particularly environment friendly.
Your appliance contains non
CFC / HFC natural substances
in the cooling system (Called
R600a) and in the insulation
(Called cyclopentane) which
are potentially flammable if
exposed to fire. Therefore,
take care not to damage, the
cooling circuit / pipes of the
appliance in transportation and
in use. In case of damage do
not expose the appliance to fire
or potential ignition source and
immediately ventilate the room
where the appliance is situated.
• We suggest you contact your
local authority for disposal
information and facilities
available.
• To obtain the best possible
performance and trouble free
operation from your appliance
it is very important to carefully
read these instructions.
• On delivery, check to make
sure that the product is not
damaged and that all the parts
and accessories are in perfect
condition.
• Ensure that the plug remains
readily accessible. Do not use
multiple adapter or extension
cable.
• Failure to observe these
instructions may invalidate your
right to free service during the
guarantee period.
• Keep ventilation openings, in
the appliance enclosure or in
the built-in structure, clear of
obstruction.
• Do not use mechanical devices
or other means to accelerate
the defrosting process, other
than those recommended by
the manufacturer.
• Do not damage the refrigerant
circuit.
• Do not use electrical
appliances inside the food
storage compartments of the
appliance, unless they are of
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the type recommended by the
manufacturer.
• We suggest you keep these
instructions in a safe place for
easy reference.
• This appliance can be used
by children aged from 8 years
and above and persons with
reduced physical, sensory
or mental capabilities or
lack of experience and
knowledge if they have
been given supervision or
instruction concerning use of
the appliance in a safe way
and understand the hazards
involved.
• Children should be supervised
to ensure that they do not play
with the appliance.
For models with water
dispenser
• Pressure for cold water inlet
shall be maximum 90 psi (6.2
bar). If your water pressure
exceeds 80 psi (5.5 bar), use a
pressure limiting valve in your
mains system. If you do not
know how to check your water
pressure, ask for the help of a
professional plumber.
• If there is risk of water hammer
effect in your installation,
always use a water hammer
prevention equipment in
your installation. Consult
Professional plumbers is
you are not sure that there is
water hammer effect in your
installation.
• Do not install on the hot water
inlet. Take precautions against
of the risk of freezing of the
hoses. Water temperature
operating interval shall be 33°F
(0.6°C) minimum and 100°F
(38°C) maximum.
• Use drinking water only.
Electrical Requirements
Before you insert the plug into
the wall socket make sure that
the voltage and the frequency
shown on the rating plate inside
the appliance corresponds to
your electricity supply.
Rating label is on the left hand
side of inner liner.
We recommend that this
appliance be connected to the
mains supply via a
suitable switched and fused
socket. The appliance must be
positioned so that the plug is
accessible.
Should the mains lead of the
appliance become damaged or
should it need
replacing at any time, it must be
replaced by a special purpose
made mains lead which can only
be obtained from a BLOMBERG
Authorised Service Agent.
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Warning! This Appliance
Must Be Earthed
If the fitted moulded plug is not
suitable for your socket, then the
plug should be cut off and an
appropriate plug fitted. Destroy
the old plug which is cut off as a
plug with bared cord could cause
a shock hazard if inserted into a
socket elsewhere in the house.
The moulded plug on this
appliance incorporates a 13
A fuse. Should the fuse need
to be replaced an ASTABEAB
approved BS 1362 fuse of the
same rating must be used. Do
not forget to refit the fuse cover.
In the event of losing the fuse
cover the plug must not be used
until a replacement fuse cover
has been fitted. Colour of the
replacement fuse cover must be
the same colour as that visible
on the pin face of the plug. Fuse
covers are available from any
good electrical store.
Important! Fitting A Different
Plug
As the colours of the wires in
the mains lead of this appliance
may not correspond with the
coloured markings identifying the
terminals in your plug proceed
as follows: (See diagram).
1. Connect the green-yellow
or green (Earth) wire to the
terminal in the plug marked
‘E’ or with the symbol or
coloured green and yellow or
green.
2. Connect the blue (Neutral)
wire to the terminal in the plug
marked ‘N’ or coloured black.
3. Connect the brown (Live) wire
to the terminal in the plug
marked ‘L’ or coloured red.
4. With alternative plugs a 13 A
fuse must be fitted either in the
plug or adaptor or in the main
fuse box. If in doubt contact a
qualified electrician.
Energy Saving Tips
1. Ensure your appliance is
installed in a well ventilated
area.
2. Ensure the time between
buying chilled/frozen food and
placing them in your appliance
is kept at minimum, particularly
in summer. We recommend
you use a cool bag or a special
carrier bag to carry perishable
food.
3. Do not leave the door (s) of
your appliance open longer
than necessary and ensure
they are closed properly after
each opening.
4. Defrost frozen food in the fridge,
so that frozen food acts as an
ice pack to assist cooling in
fridge.
FITTED WITH
BS 1362 13A FUSE ALWAYS
FIT BS 1362 REPLACEMENT
CARTRIDGE FUSE
GREEN &
YELLOW
OR
GREEN
N
BLUE
OR
BLACK
L
BROWN
OR
RED
22mm.
6mm.
6mm.
6mm.
32mm.
12mm.
FUSE
CORD GRIP
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Compliance with WEEE
Directive and Disposing of
the Waste Product:
Thisproduct complies
with EU WEEE
Directive (2012/19/
EU). This product
bears a classification
symbol for waste
electrical and electronic
equipment (WEEE).This product
has been manufactured with
high quality parts and materials
which can be reused and are
suitable for recycling. Do not
dispose of the waste product
with normal domestic and other
wastes at the end of its service
life. Take it to the collection center
for the recycling of electrical and
electronic equipment. Please
consult your local authorities to
learn about these collection
centers.
Compliance with RoHS
Directive:
The product you have
purchased complies with EU
RoHS Directive (2011/65/EU).
It does not contain harmful and
prohibited materials specified in
the Directive.
Package information
Packaging materials of the
product are manufactured
from recyclable materials in
accordance with our National
Environment Regulations. Do
not dispose of the packaging
materials together with the
domestic or other wastes. Take
them to the packaging material
collection points designated by
the local authorities.
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3 Installation
B The manufacturer will not be liable
for any event caused by disregarding
the information supplied in this user
manual.
Points to be paid attention
to when the relocation of the
appliance
1. Your appliance should be unplugged.
Before transportation of your
appliance, it should be emptied and
cleaned.
2. Before it is re-packaged, shelves,
accessories, crisper, etc. inside
your appliance should be fixed with
adhesive tape and secured against
impacts. Packaging should be
adequate and the transportation rules
on the package should be strictly
observed.
3. Original packaging and foam
materials should be kept for future
transportations or moving.
Before you start the
appliance,
Check the following before you start
to use your appliance:
1. Clean the interior of the appliance as
recommended in the “Maintenance
and cleaning” section.
2. Connect the plug of the appliance to
the wall socket. When the fridge door
is opened, fridge internal lamp will
turn on.
3. When the compressor starts to
operate, a sound will be heard. The
liquid and gases sealed within the
refrigeration system may also give rise
to noise, even if the compressor is
not running and this is quite normal.
4. Front edges of the appliance may feel
warm. This is normal. These areas
are designed to be warm to avoid
condensation.
The condenser of your appliance is located on the back as shown below. In order
to achieve better energy efficiency with lower energy consumption, please pull the
condenser towards yourself as illustrated in picture below.
*may not be available in all models
better energy
efficiency
2-b
initial position
PULL
PULL
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Electrical connection
Connect your product to a grounded
socket which is being protected by a
fuse with the appropriate capacity.
Important:
The connection must be in compliance
with national regulations.
• The power plug must be easily
accessible after installation.
• Electrical safety of your appliance
shall be guaranteed only if the earth
system in your house complies with
standards.
• The voltage stated on the label
located at left inner side of your
product should be equal to your
network voltage.
• Extension cables and multi plugs
must not be used for connection.
B A damaged power cable must be
replaced by a qualified electrician.
B Product must not be operated before
it is repaired! There is the risk of
electric shock!
Disposing of the packaging
The packing materials may be
dangerous for children. Keep the
packing materials out of the reach
of children or dispose of them by
classifying them in accordance with the
waste instructions stated by your local
authorities. Do not throw away with
regular house waste, throw away on
packaging pick up spots designated by
the local authorities.
The packing of your appliance is
produced from recyclable materials.
Disposing of your old
appliance
Dispose of your old appliance without
giving any harm to the environment.
• You may consult your authorized
dealer or waste collection center of
your municipality about the disposal
of your appliance.
Before disposing of your appliance,
cut out the electric plug and, if there
are any locks on the door, make them
inoperable in order to protect children
against any danger.
Placing and Installation
A
If the entrance door of the room
where the appliance will be installed is
not wide enough for the appliance to
pass through, then carefully remove
the doors of your appliance and pass it
sideways through the door.
1. Install your appliance to a place that
allows ease of use.
2. Keep your appliance away from heat
sources, humid places and direct
sunlight.
3. There must be appropriate air
ventilation around your appliance
in order to achieve an efficient
operation. If the appliance is to be
placed in a recess in the wall, there
must be at least 5 cm distance with
the ceiling and at least 5 cm with the
wall. Do not place your product on
the materials such as rug or carpet.
4. Place your appliance on an even floor
surface to prevent jolts.
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4 Preparation
• Your appliance should be installed at
least 30 cm away from heat sources
such as hobs, ovens, central heater
and stoves and at least 5 cm away
from electrical ovens and should not
be located under direct sunlight.
• The ambient temperature of the room
where you install your appliance
should at least be 10°C. Operating
your appliance under cooler
conditions is not recommended with
regard to its efficiency.
• Please make sure that the interior of
your appliance is cleaned thoroughly.
• If two appliances are to be installed
side by side, there should be at least
2 cm distance between them.
• When you operate your appliance
for the first time, please observe the
following instructions during the initial
six hours.
• The door should not be opened
frequently.
• It must be operated empty without
any food in it.
• Do not unplug your appliance. If
a power failure occurs out of your
control, please see the warnings in
the “Recommended solutions for the
problems” section.
• Original packaging and foam
materials should be kept for future
transportations or moving.
• Due to temperature change as a
result of opening/closing the product
door during operation, condensation
on the door/body shelves and the
glass containers is normal.
• Since hot and humid air will not
directly penetrate into your product
when the doors are not opened,
your product will optimize itself in
conditions sufficient to protect your
food. Functions and components
such as compressor, fan, heater,
defrost, lighting, display and so on
will operate according to the needs
to consume minimum energy under
these circumstances.
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Reversing the doors
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2
7
8
9
10
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13
14
17
15
16
1
4
5
6
12
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Warm Cold
1 2 3 4 5
(Or) Min. Max.
5 Using your appliance
Temperature Control And Adjustment
The operating temperature is regu
lated by the temperature control.
Warm Cold
1 2 3 4 5
(Or) Min. Max.
1=Lowest cooling setting
(Warmest setting).
5=Highest cooling setting (Coldest
setting).
The average temperature inside the
fridge should be around +5°C.
Please choose the setting according
to the desired temperature.
Please note that there will be different
temperatures in the cooling area.
The coldest region is immediately
above the vegetable compartment.
The interior temperature also
depends on ambient temperature,
the frequency with which the door is
opened and the amount of foods kept
inside.
Frequently opening the door causes
the interior temperature to rise.
For this reason, it is recommended
to close the door again as soon as
possible after use.
Thermostat setting button
The interior temperature of your
refrigerator changes for the following
reasons;
• Seasonal temperatures,
• Frequent opening of the door and
leaving the door open for long
periods,
• Food put into the refrigerator
without cooling down to the room
temperature,
• The location of the refrigerator in the
room (e.g. exposing to sunlight).
• You may adjust the varying interior
temperature due to such reasons
by using the thermostat. Numbers
around the thermostat button
indicates the cooling degrees.
• If the ambient temperature is higher
than 25°C, turn the thermostat button
to maximum position.
• If the ambient temperature is lower
than 25°C, turn the thermostat button
to minimum position.
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Defrost
The fridge compartment defrosts
automatically. The thawing water
flows through the drain channel into a
collection container at the rear of the
device.
During defrosting, water droplets form
at the back of the fridge due to the
evaporator.
If not all of the drops run down, they
may freeze again after defrosting but
will be thawed during the next defrost
cycle.
Check the flow of the thawed water
from time to time.It may become
blocked occasionally.
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6 Maintenance and cleaning
A Never use gasoline, benzene or
similar substances for cleaning
purposes.
B We recommend that you unplug the
appliance before cleaning.
B Never use any sharp abrasive
instrument, soap, household
cleaner, detergent and wax polish for
cleaning.
C Use lukewarm water to clean the
cabinet of your appliance and wipe it
dry.
C Use a damp cloth wrung out in
a solution of one teaspoon of
bicarbonate of soda to one pint of
water to clean the interior and wipe it
dry.
B Make sure that no water enters the
lamp housing and other electrical
items.
B If your appliance is not going to be
used for a long period of time, unplug
the power cable, remove all food,
clean it and leave the door ajar.
C Check door seals regularly to ensure
they are clean and free from food
particles.
A To remove door racks, remove all the
contents and then simply push the
door rack upwards from the base.
ANever use cleaning agents or water
that contain chlorine to clean the
outer surfaces and chromium coated
parts of the product. Chlorine causes
corrosion on such metal surfaces.
A Do not use sharp, abrasive tools,
soap, household cleaning agents,
detergents, kerosene, fuel oil,
varnish etc. to prevent removal and
deformation of the prints on the
plastic part. Use lukewarm water
and a soft cloth for cleaning and then
wipe it dry.
Protection of plastic
surfaces
C
Do not put the liquid oils or oil-
cooked meals in your appliance in
unsealed containers as they damage
the plastic surfaces of your appliance.
In case of spilling or smearing oil on
the plastic surfaces, clean and rinse
the relevant part of the surface at
once with warm water.
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7 Troubleshooting
Please review this list before calling the service. It will save your time and
money. This list includes frequent complaints that are not arising from defective
workmanship or material usage. Some of the features described here may not
exist in your product.
The appliance does not operate.
• The plug is not inserted into the socket correctly. >>>Insert the plug into the
socket securely.
• The fuse of the socket which your appliance is connected to or the main fuse
have blown out. >>>Check the fuse.
Condensation on the side wall of the fridge compartment (MULTIZONE, COOL
CONTROL and FLEXI ZONE).
• Door has been opened frequently. >>>Do not open and close the door of
appliance frequently.
• Ambient is very humid. >>>Do not install your appliance into highly humid
places.
• Food containing liquid is stored in open containers. >>>Do not store food with
liquid content in open containers.
• Door of the appliance is left ajar. >>>Close the door of the appliance.
• Thermostat is set to a very cold level. >>>Set the thermostat to a suitable level.
• Compressor is not running
• Protective thermic of the compressor will blow out during sudden power
failures or plug-out plug-ins as the refrigerant pressure in the cooling system
of the appliance has not been balanced yet. The appliance will start running
approximately after 6 minutes. Please call the service if the appliance does not
startup at the end of this period.
• The fridge is in defrost cycle. >>>This is normal for a full-automatically defrosting
appliance. Defrosting cycle occurs periodically.
• The appliance is not plugged into the socket. >>>Make sure that the plug is fit
into the socket.
• Temperature settings are not made correctly. >>>Select the suitable temperature
value.
• There is a power outage. >>>Appliance returns to normal operation when the
power restores.
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The operation noise increases when the appliance is running.
• The operating performance of the appliance may change due to the changes in
the ambient temperature. It is normal and not a fault.
The appliance is running frequently or for a long time.
• New product may be wider than the previous one. Larger appliances operate for
a longer period of time.
• The room temperature may be high. >>>It is normal that the product operates
for longer periods in hot ambient.
• The appliance might be plugged in recently or might be loaded with food.
>>>When the appliance is plugged in or loaded with food recently, it will take
longer for it to attain the set temperature. This is normal.
• Large amounts of hot food might be put in the appliance recently. >>>Do not
put hot food into the appliance.
• Doors might be opened frequently or left ajar for a long time. >>>The warm
air that has entered into the appliance causes the appliance to run for longer
periods. Do not open the doors frequently.
• Freezer or fridge compartment door might be left ajar. >>>Check if the doors are
closed completely.
• The appliance is adjusted to a very low temperature. >>>Adjust the appliance
temperature to a warmer degree and wait until the temperature is achieved.
• Door seal of the fridge or freezer may be soiled, worn out, broken or not
properly seated. >>>Clean or replace the seal. Damaged/broken seal causes
the appliance to run for a longer period of time in order to maintain the current
temperature.
Freezer temperature is very low while the fridge temperature is sufficient.
• The freezer temperature is adjusted to a very low value. >>>Adjust the freezer
temperature to a warmer degree and check.
Fridge temperature is very low while the freezer temperature is sufficient.
• The fridge temperature is adjusted to a very low value. >>>Adjust the fridge
temperature to a warmer degree and check.
Food kept in the fridge compartment drawers is frozen.
• The fridge temperature is adjusted to a very high value. >>>Adjust the fridge
temperature to a lower value and check.
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Temperature in the fridge or freezer is very high.
• The fridge temperature is adjusted to a very high value. >>>Fridge compartment
temperature setting has an effect on the temperature of the freezer. Change the
temperatures of the fridge or freezer and wait until the relevant compartments
attain a sufficient temperature.
• Doors are opened frequently or left ajar for a long time. >>>Do not open the
doors frequently.
• Door is ajar. >>>Close the door completely.
• The appliance is plugged in or loaded with food recently. >>>This is normal.
When the appliance is plugged in or loaded with food recently, it will take longer
for it to attain the set temperature.
• Large amounts of hot food might be put in the appliance recently. >>>Do not
put hot food into the appliance.
• Vibrations or noise.
• The floor is not level or stable. >>> If the appliance rocks when moved slowly,
balance it by adjusting its feet. Also make sure that the floor is strong enough to
carry the appliance, and level.
• The items put onto the appliance may cause noise. >>>Remove the items on
top of the appliance.
There are noises coming from the appliance like liquid flowing, spraying, etc.
• Liquid and gas flows occur in accordance with the operating principles of your
appliance. It is normal and not a fault.
Whistle comes from the appliance.
• Fans are used in order to cool the appliance. It is normal and not a fault.
Condensation on the inner walls of appliance.
• Hot and humid weather increases icing and condensation. It is normal and not a
fault.
• Doors are opened frequently or left ajar for a long time. >>>Do not open the
doors frequently. Close them if they are open.
• Door is ajar. >>>Close the door completely.
Humidity occurs on the outside of the appliance or between the doors.
• There might be humidity in the air; this is quite normal in humid weather. When
the humidity is less, condensation will disappear.
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Bad odour inside the appliance.
• No regular cleaning is performed. >>>Clean the inside of the appliance regularly
with a sponge, lukewarm water or carbonate dissolved in water.
• Some containers or package materials may cause the smell. >>>Use a different
container or different brand packaging material.
• Food is put into the appliance in uncovered containers. >>>Keep the food in
closed containers. Microorganisms spreading out from uncovered containers
can cause unpleasant odours.
• Remove the foods that have expired best before dates and spoiled from the
appliance.
The door is not closing.
• Food packages are preventing the door from closing. >>>Replace the packages
that are obstructing the door.
• The appliance is not completely even on the floor. >>>Adjust the feet to balance
the appliance.
• The floor is not level or strong. >>>Make sure that the floor is level and capable
to carry the appliance.
Crispers are stuck.
• The food is touching the ceiling of the drawer. >>>Rearrange food in the drawer.
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BLOMBERG UK AND IRELAND STANDARD MANUFACTURER
GUARANTEE TERMS AND CONDITIONS
Your new Blomberg product is guaranteed against faulty materials, defective
components or manufacturing defects.
The standard guarantee starts from the date of original purchase of the
product, and lasts for a period of thirty six (36) months unless Beko plc
(the “Manufacturer”) agrees to extend the guarantee for the product in
writing.
If you have any questions about the guarantee on your product (including how
long it is valid), please contact your retailer or our contact centre on 0333 207 9870
(UK and Northern Ireland) or 01 691 0160 (Republic of Ireland)
This guarantee does not in any way diminish or affect your statutory rights in
connection with the product. This guarantee is in addition to your statutory rights as
a consumer. If you have any questions about these rights, please contact the retailer
from which you purchased the product. In certain circumstances, it is possible that
your statutory rights may offer additional or higher levels of protection than those
offered under the terms of this guarantee.
What is covered by this guarantee?
• Repairs to the product required as a result of faulty materials, defective components
or manufacturing defects.
• Functional replacement parts to repair a product.
• The costs of a Blomberg Approved Engineer to carry out the repair.
What is not covered?
• Transit and delivery damage.
• Cabinet or appearance parts, including but not limited to control knobs, flaps and
handles.
• Accessories and/or consumable items including but not limited to ice trays,
scrapers, cutlery baskets, filters and light bulbs.
• Repairs necessary as a direct or indirect result of:
Accidental damage, misuse or abuse of a product.
An attempted repair of a product by anyone other than a Blomberg
Approved Engineer (the “Engineer”).
Installation or use of a product where such installation or use fails to meet
the requirements contained in this guarantee or the User Instructions Booklet.
• Repairs to a product operated at any time on commercial or non-residential
household premises (unless we have previously agreed to the installation
environment).
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This guarantee is limited to the cost of repairing the product. To the extent
permitted by law, the Manufacturer does not accept and will not be held liable for
any financial loss incurred in connection with the failure of any product to operate
in accordance with the expected standards. Such financial loss includes but is not
limited to loss arising from:
• Time taken off work.
• Damaged food, clothing or other items.
• Meals taken at restaurants or from takeaways.
• General compensation for inconvenience.
Important Notes
1. Your product is designed and built for domestic household use only.
2. The guarantee will automatically be void if the product is installed or is used in
commercial or non-residential domestic household premises, unless we have
previously agreed to the installation environment.
3. The product must be correctly installed, located and operated in accordance with
the instructions contained in the User Instructions Booklet provided with your
product.
4. Professional installation by a qualified Electrical Domestic Appliance Installer is
recommended for all Washing Machines, Dishwashers and Electric Cookers (as
incorrect installation may result in you having to pay for the cost of repairing the
product).
5. Gas Cookers must be professionally installed by a Gas Safe (or Gas Networks
Ireland for Republic of Ireland) registered gas installer.
6. This guarantee is given in respect of products purchased and used within the
United Kingdom and the Republic of Ireland.
7. This guarantee is effective from the initial date of purchase of a new product from
an authorised retailer and will be void if the product is resold.
8. This guarantee does not apply to graded sales (where the product is purchased
as a “second”).
9. Possession of a copy of these terms and conditions does not necessarily mean
that a product has the benefit of this guarantee. If you have any questions, please
call our Call Centre on the number set out above.
10. The Manufacturer reserves the right to terminate the guarantee if its staff or
representatives are subjected to physical or verbal abuse in the course of carrying
out their duties.
11. Optional extras, where available (i.e. extendable feet) are supplied on a chargeable
basis only.
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Does Blomberg offer replacements?
This is a repair-only guarantee. On occasion, the Manufacturer may at its sole
discretion, replace your product with a new product instead of carrying out a
repair. Where a replacement is offered, this would normally be an identical model
but when this is not possible, a model of similar specification will be provided.
The Manufacturer will cover the costs and arrange for the delivery of the new
product and for the return of the old product. Any costs related to disconnecting
the faulty product and installing the replacement product will not be borne by the
Manufacturer unless previously agreed to in writing. The original guarantee will
continue to apply to the replacement product; the new product will not come with
a new guarantee.
When will the repair take place?
Our Engineers work Monday to Friday 9.00am to 5.00pm. Appointments outside
these hours may be possible at the sole discretion of the Manufacturer but cannot
be guaranteed. Whilst our Engineers will endeavour to minimize inconvenience
and to meet requests for specific timed appointments, this cannot be guaranteed.
We will not be liable for delays or if it is unable to carry out a repair because a
convenient appointment cannot be arranged.
Will there be any charge for the repairs?
It is your responsibility to provide evidence to the Engineer that your product is
covered by this guarantee with a proof of purchase. The Manufacturer reserves
the right to charge for the reasonable cost of any service call if:
• You cannot provide evidence that your product is covered by this guarantee.
• Where a service call has been made and the engineer finds that there is no fault
with your product.
• That your product has not been installed or operated in accordance with the User
Instructions Booklet.
• That the fault was caused by something other than faulty materials, defective
components or manufacturing defects.
• For missed appointments.
Payment of these costs are due immediately upon the Engineer providing you
with an invoice. The Manufacturer reserves the right to terminate the guarantee if
you fail to pay the costs for the service call in a timely manner.
If you are a resident of the United Kingdom, this guarantee will be governed by
English law and subject to the English Courts, save where you live in another part
of the United Kingdom, in which case the law and courts of that location will apply.
If you are resident in the Republic of Ireland, this guarantee will be governed by
Irish law and the Irish courts will have jurisdiction.
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This guarantee is provided by Beko plc. Beko House, 1 Greenhill Crescent,
Watford, Hertfordshire. WD18 8QU.
Beko plc is registered in England and Wales with company registration number
02415578.
BLOMBERG UK AND IRELAND OPTIMA INVERTER MOTOR GUARANTEE
TERMS AND CONDITIONS
This 10 year guarantee relates to Blomberg products that feature the
Optima Inverter Motor.
The Optima Motor guarantee terms and conditions are in addition to our Standard
guarantee terms and conditions detailed in the previous section.
In order to activate the 10 year guarantee you MUST register the
appliance within 90 days of the original purchase date. You can register
by first visiting blomberguk.com/register and by following the online
instructions.
All Blomberg appliances come with a 3 year parts and labour guarantee as
standard. When you register your appliance for the Optima Inverter Motor 10 year
guarantee, you are also registering your appliance for the standard 3 year parts
and labour guarantee.
Blomberg built-in or integrated products purchased from Euronics agents come
with a 3 year parts and labour guarantee which is extended to 5 years, free of
charge, upon registration of the appliance. When you register your appliance for
this additional 2 years, you will automatically activate the Optima Inverter Motor 10
year guarantee. You do not need to register twice. To make a claim against your
Blomberg Optima Inverter Motor Guarantee (the “Guarantee”), all customer and
product details must be registered with Beko plc using the procedure outlined
below.
1. This extra 7 years or 5 years (for built-in appliances from Euronics agents)
Guarantee is only effective after the expiration of the standard manufacturer’s
guarantee.
2. It is only valid for the Optima Inverter motors of selected washing
machines, washer-dryers, tumble dryers and dishwashers. It does not cover
any labour charge or any other components of the product. In addition, it is only
valid for one replacement of the Optima motor during the extra 9-year (for free
standing appliances) or 8 year (for built-in appliances) guarantee period.
3. To activate your guarantee, you MUST register your appliance within 90
days of the original purchase date, by visiting blomberguk.com/register.
4. Customers will receive a unique reference code as proof of guarantee
validation by email or post, which must be quoted at the time of a claim being
made.
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5. Any repair/replacement of the Optima Inverter motor must only be carried
out by an authorised Blomberg Service Agent (the “Service Agent”).
6. Labour for the repair/replacement of the Optima Inverter motor is not
included in this guarantee and is chargeable directly by the Service Agent
7. Any additional components fitted to the product at any time will not be
covered by this guarantee and will be chargeable directly by the Service Agent.
8. The guarantee is not transferable and cannot be exchanged for cash.
9. There are no alternative or additional offers to this Guarantee.
10. The guarantee is exclusive of the manufacturer’s standard guarantee
11. The Terms and Conditions shown above are in addition to the standard
terms and conditions of your product guarantee. Please read and refer to such
Terms and Conditions when making any claim.
12. We may use the information you provide for marketing purposes and
to analyse your purchasing preferences. We may keep your information for a
reasonable period for these purposes in accordance with the applicable Data
Protection Laws and General Data Protection Regulations (GDPR). You can opt
into this service during the registration process. Further details are available at
http://www.blomberguk.com/cookie-and-privacy.
13. These Terms and Conditions are governed by the laws of England and
Wales; manufacturer: Beko plc, Beko House, 1 Greenhill Crescent, Watford
WD18 8QU. Company Registration Number: 02415578.
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HOW TO OBTAIN SERVICE FOR YOUR APPLIANCE
Please keep your purchase receipt or other proof of purchase details in a safe
place; you will need to have this documentation available should the product
require attention under guarantee.
Please take a few moments to complete the details below, as you will need this
information when you call us, or to use our online services. When you call us you
may be required to input your serial number into your telephone keypad. For help
please visit Blomberguk.com/support/model-finder
• The product model number is printed on the Operating Instruction Booklet / User
guide
• The product model and serial number is printed on the Rating Label affixed to the
appliance.
• The Retailer (Purchased from) and Date of purchase will be printed on your
purchase receipt or other proof of purchase paperwork
Recording of these details alone will not count as proof of purchase. A valid proof
of purchase is required for requesting service under guarantee.
Model number Serial number Purchased from Date of purchase
For service under guarantee or for product advice please call our
Contact centre
Before requesting service please check the troubleshooting guide in the Operating
Instructions booklet, as a charge may be levied where no fault is found, and even
though your product may still be under guarantee.
After arranging service the area around the product must be easily accessible to
the Engineer, without the need for cabinets or furniture to be removed or moved.
It is your responsibility to ensure our Engineers have a clean and safe environment
to carry out any repairs.
Please have your Model number and Serial number available when you call us,
as you may be required to input your serial number into your telephone keypad
during your call.
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UK Mainland & Northern Ireland:
0333 207 9870
Landline or mobile calls to 0333 numbers cost no more than calls to geographic numbers 01 or
02, and are charged at the basic rate. Calls from landlines and mobiles are included in free call
packages but please check with your telephone service provider for exact call charges.
Republic of Ireland:
01 691 0160
Service once the manufacturers guarantee has expired
If you have purchased an extended guarantee please refer to the instructions contained within the
extended guarantee agreement document, otherwise please call us using the appropriate number
above, where service can be obtained at a charge.
Should you experience any difficulty in obtaining service please call us on
0333 207 9870 or 01 691 0160
Contact us though our website
Send us a secure message through our online contact us form. Please visit our
website, click Contact Us and choose a product support topic from the list of
options. Complete the required details and click send message.
Product registrations
For UK and Republic of Ireland product registrations please visit blomberguk.
com/register
