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11
Troubleshooting
Unit does not operate on any speed or Pulse.
• The unit is not plugged in or outlet does not work.
• The bowl and lid are not locked in place. See “How to Use”
sections.
• The locking arm is not locked in place over bowl and lid.
Food is not sliced or shredded uniformly.
• Packing too much food in the food chute or pushing too hard on
the food pusher may cause processed food to be irregularly sliced
or shredded. Refer to Processing Charts for recommended sizes
and quantities.
Unit stops and will not come back on.
• The bowl and lid are not locked in place. They may have moved
slightly during processing. See “How to Use” sections.
• The outlet is not working. Check it by plugging in a working lamp or
other appliance. You may have overloaded the circuit and blown a
fuse or tripped the circuit breaker.
• This machine is equipped with motor overload protection. If the
motor stops during operation due to overheating, unplug and allow
it to cool down for 15 minutes before resuming process.
Unit has a burning smell.
• There may be a residue left on motor from the manufacturing
process, causing a slight odor during initial use. This will go
away. If a strong odor or any visible smoke appears, unplug unit
IMMEDIATELY and call the Customer Service number.
Motor seems weak.
• The recommended food size and quantity to be processed have not
been used. Refer to Processing Charts for recommended food sizes
and speeds.
Cheese is not shredding well.
• Cheese should be processed immediately after being removed
from the refrigerator. Soft cheese like mozzarella must be placed
in the freezer for 30 minutes prior to processing to ensure it is firm
enough for shredding.
Vegetables are not shredding or slicing.
• Store vegetables with high water content in refrigerator prior to
processing. Room-temperature vegetables are less firm and do not
perform as well.
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