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Sony XBR-65X850C User Manual
Page 273
User Manual - Page 273
For XBR-65X850C.
Page 273/352
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Contents
Table of Contents
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Troubleshooting
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File type: PDF
File name: 77663032_xbr-55x810c.pdf
File size: 4.16 MB
File Language: English
Pages: 352
Author: Sony
Published: 2021-02-12
Updated: 2023-06-08
Verified by
Taryn Deckow
on 2023-06-08
Download File
Table of Contents
×
Sony Help Guide
1
Table Of Contents
3
Using the remote control
11
Using the DISCOVER button
13
Home menu
15
Using the Action Menu
17
Introducing Android TV
18
Displaying the picture in a smallscreen
150
Downloading apps from the GooglePlay
153
Moving apps to a USB memorydevice
155
Viewing Internet media
157
Enjoying content from your mobiledevice on the TV with Google Cast
158
Enjoying safe apps and videostreaming services (Security &restrictions)
159
Searching by using your voice
160
Getting Started
20
Using the Help Guide
9
Keeping the TV updated
175
Introducing Android TV
18
Displaying the picture in a small screen
150
Downloading apps from the Google Play
153
Moving apps to a USB memory device
155
Viewing Internet media
157
Enjoying content from your mobile device on the TV with Google Cast
158
Enjoying safe apps and video streaming services (Security & restrictions)
159
Searching by using your voice
160
Basic Operations
147
Using the remote control
11
Home menu
15
Using the DISCOVER button
13
Using the Action Menu
17
Selecting devices that are connected to the TV
204
Identifying the status of the TV through illumination
221
Illumination LED
174
Illumination at the bottom of thescreen
352
Support Site
176
Watching TV
21
Watching TV programs
177
Using the program guide
197
Using interactive broadcast TV services
198
Watching in 3D (3D models only)
178
Understanding the basics of 3D TV(3D models only)
290
Preparing your 3D glasses (3Dmodels only)
293
Watching TV in 3D (3D models only)
296
Watching TV with two screens
179
Using the TV with Other Devices
22
USB devices
181
Playing content stored on a USBdevice
298
Information about USB devices usedfor storing photos and music
300
Supported files and formats
219
Photos
338
Music
339
Videos
341
Audio sampling rates (for videos)
348
External subtitles
350
Blu-ray and DVD players
182
Connecting a Blu-ray or DVD player
301
Watching Blu-ray and DVD discs
304
Smartphones and tablets
183
Displaying the screen of asmartphone/tablet on the TV usingan MHL cable (MHL supportedmodels only)
206
Displaying the screen of asmartphone/tablet on the TV usingthe Screen mirroring function
213
Sharing photos/music/videos
305
Computers, cameras, and camcorders
184
Connecting a computer and viewingstored content
215
Connecting a camera or camcorderand viewing stored content
217
Computer video signal specifications
307
Audio system
185
Connecting an audio system
309
Adjusting audio system-relatedsettings
312
Bluetooth devices
186
Connecting a Bluetooth device
314
Supported Bluetooth profiles
316
Sony wireless subwoofer (optional) (Sony wireless subwoofer supported models only)
187
Connecting a wireless subwoofer(optional)
317
Adjusting wireless subwoofer-relatedsettings (optional)
319
BRAVIA Sync-compatible devices
188
BRAVIA Sync overview
205
Using features available for BRAVIASync-compatible devices
321
Adjusting BRAVIA Sync settings
323
Connecting an IR Blaster (IR Blaster compatible models only)
189
Viewing pictures in 4K from compatible devices (4K models only)
192
Viewing pictures in 4K resolution (4Kmodels only)
325
Settings for viewing pictures in 4Kresolution with higher quality (4Kmodels only)
328
Connecting to a Network
23
Connecting to a network using aLAN cable
143
Connecting to a network using a wireless connection
193
Using Wi-Fi to connect the TV toyour network
145
Using Wi-Fi Direct to connect to theTV (no wireless router required)
209
Home network features
194
Adjusting home network settings
330
Playing content from a computer
332
Playing content from a media server
334
RVU statement (RVU compliantmodels only)
335
Settings
24
Configuring the TV
195
[TV]
199
[Network & Accessories]
336
[System Preferences]
202
[Personal]
201
[Accounts]
337
Setting a timer
196
Troubleshooting
19
Start here
161
Self diagnostics
222
Software updates
141
If a full reset (restart) of the TV isrequired
220
Picture (quality)/screen
162
Picture quality is not as good asviewed at the store.
223
Distorted picture.
224
The screen flickers.
225
No color/Dark picture/Color is notcorrect/Picture is too bright.
226
Dark screen. How to brighten thescreen.
227
Color is not correct. How to adjustthe color tone.
228
Screen format/wide mode changesautomatically.
229
The screen suddenly changes to avideo you do not recognize whilewatching TV.
230
Suddenly the picture becomes small.
231
Black bands appear at the edges ofthe screen.
232
A black box appears on the screen.
233
There are banners/tickers at the topor bottom of the screen.
234
3 D pictures are not displayed. The3D effect is weak. (3D models only)
235
Black bars appear on both sides ofthe screen when watching 3Dpictures. (3D models only)
237
You cannot turn off 3D display whilewatching 3D content. (3D modelsonly)
238
The message [3D signal has beendetected.] automatically appearswhen 3D signal is detected. (3Dmodels only)
239
A message about an app asking forpermission to access a TV functionis displayed.
240
Keyboard
164
Broadcast reception
165
Check these things first totroubleshoot your TV reception.
241
Block noise or an error messageappears and you cannot watchbroadcasts.
242
Ghosting or double images appear.
243
Only snow noise or a black pictureappears on the screen.
244
There is picture or sound noisewhen viewing an analog TV channel.
245
Some channels are blank.
246
Poor reception or poor picturequality with digital broadcasts.
247
You cannot view digital channels.
248
You cannot receive or selectchannels.
249
Some digital cable channels are notdisplayed.
250
Broadcast HD formats have poorquality.
251
Sound
167
No sound but good picture.
252
Audio noise.
253
No audio or low audio with a hometheater system.
254
Distorted sound.
255
Headphone volume cannot beadjusted.
256
You want to output sound from boththe headphones and the TVspeakers.
257
Network (Internet/home)/apps
168
The network name (SSID) of thewireless router (access point) towhich you want to connect is notdisplayed.
258
Sometimes video streaming qualityis poor.
259
Wi-Fi connection is lost orintermittent.
260
Certain Internet video contentdisplays a loss of detail.
261
Good picture quality but no sound onInternet video content.
262
Apps are inaccessible.
263
The TV cannot access the Internetwhen IPv6 is set.
264
Your TV cannot connect to theserver.
265
A message appears stating that theTV cannot connect to your network.
266
You can connect to the Internet, butnot to Google services.
267
Remote control/accessories
170
The remote control does notoperate.
148
You cannot turn the Active 3DGlasses on. (3D models only)
268
The LED indicator on the Active 3DGlasses blinks. (3D models only)
269
Power
171
The TV turns off automatically.
270
The TV turns on automatically.
271
After unplugging the TV andplugging it in again, the TV does notturn on even if you press the powerbutton on the remote control or theTV.
272
Connected devices
172
No picture from a connected device.
273
You cannot select a connecteddevice in the Home Menu.
274
Certain programs on digital sourcesdisplay a loss of detail.
275
Photo images or folders take time todisplay.
276
You cannot find a connectedBRAVIA Sync HDMI device.
277
You cannot control a second AVreceiver.
278
The TV does not output pictureand/or sound from the MHL device.(MHL supported models only)
279
An external device (such as a settopbox or AV receiver) cannot becontrolled via the IR Blaster. (IRBlaster compatible models only)
280
Some media files in the USB deviceor server are not displayed.
281
The TV cannot be found by a Wi-FiDirect device.
282
Operation cuts out, or a device doesnot work.
283
What kind of devices can beconnected using the Screenmirroring function?
284
The TV cannot connect to a Miracastdevice or Screen mirroringcompatible device.
285
Video or sound sometimes cuts out.
286
Some paid content cannot beplayed.
287
Illumination LED
174
The illumination LED or bottom ofthe screen sometimes lights up.
288
You want to disable the illuminationLED so that it does not light up orblink.
289
Index
25
Help Guide
27
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