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REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that
could cause a crash or cause injury or death, you
should immediately inform the National Highway
Traffic Safety Administration (NHTSA) in addition to
notifying FCA US LLC.
If NHTSA receives similar complaints, it may open
an investigation, and if it finds that a safety defect
exists in a group of vehicles, it may order a recall and
remedy campaign. However, NHTSA cannot become
involved in individual problems between you, an
authorized dealer or FCA US LLC.
To contact NHTSA, you may call the Vehicle Safety
Hotline toll free at 1-888-327-4236 (TTY: 1-800-
424-9153); or go to http://www.safercar.gov; or
write to: Administrator, NHTSA, 1200 New Jersey
Avenue, SE., West Building, Washington, D.C. 20590.
You can also obtain other information about motor
vehicle safety from http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect,
you should contact the Customer Service Depart-
ment immediately. Canadian customers who wish to
report a safety defect to the Canadian government
should contact Transport Canada, Motor Vehicle
Defect Investigations and Recalls at 1-800-333-0510
or go to http://www.tc.gc.ca/roadsafety/.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below.
Service Manuals
These comprehensive Service Manuals provide the in-
formation that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing, and repairing FCA US LLC
vehicles. A complete working knowledge of the vehicle,
system, and/or components is written in straightfor-
ward language with illustrations, diagrams, and charts.
11
CUSTOMER ASSISTANCE 273
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