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49-1000470 Rev. 2 37
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Troubleshooting Tips...Before you call for service
Problem Possible Causes What To Do
Filter Status Indicator LED
turns amber
Filter reaching expired state Press the Filter Status pad to show remaining filter life.
Filter Status Indicator LED
turns red
Filter expired Press the Filter Status pad to show remaining filter life.
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When the unit has detected a new filter (a filter has been
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remain off to indicate the filter was successfully replaced.
LEAK or scrolling “LEAK”
on the display
Water is disabled
Filter Status indicator LED
flashing red
Buzzer sound
Filter leak detected Replace filter.
Wipe off the filter/surrounding area if there is any water
from filter replacement.
“Err” on the display
Water is disabled
Filter Status indicator LED
flashing red
Buzzer sound
Filter is not detected
No communication with filter
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Verify there are no scratches or filter label damage.
Replace filter if filter label shows damage.
Refrigerator beeps when
pressing dispenser paddle
Filter is not properly installed
Filter water leak
Replace filter or make sure the water filter is properly
installed (see water filter section).
Refrigerator does not
operate
Refrigerator in defrost cycle. Wait about 30 minutes for defrost cycle to end.
Either or both controls set to OFF Set the controls to a temperature setting.
Refrigerator is unplugged. Push the plug completely into the outlet.
The fuse is blown/circuit breaker
is tripped.
Replace fuse or reset the breaker.
Refrigerator is in showroom mode. Unplug the refrigerator and plug it back in.
Vibration or rattling (slight
vibration is normal)
Rollers need adjusting. See Rollers.
Motor operates for long
periods or cycles on and
off frequently. (Modern
refrigerators with more
storage space and a larger
freezer require more
operating time. They start
and stop often to maintain
even temperatures.)
Normal when refrigerator is first
plugged in.
Wait 24 hours for the refrigerator to completely cool down.
Often occurs when large amounts of
food are placed in refrigerator.
This is normal.
Door left open. Check to see if package is holding door open.
Hot weather or frequent door
openings.
This is normal.
Temperature controls set at the
coldest setting.
See Controls.
Refrigerator or freezer
compartment too warm
Temperature control not set cold
enough.
See Controls.
Warm weather or frequent door
openings.
Set the temperature control one step colder. See Controls.
Door left open. Check to see if package is holding door open.
Frost or ice crystals on
frozen food (frost within
package is normal)
Door left open. Check to see if package is holding door open.
Too frequent or too long door
openings.
Divider between
refrigerator and freezer
compartments feels warm
Automatic energy saver system
circulates warm liquid around front
edge of freezer compartment.
This helps prevent condensation on the outside.
TROUBLESHOOTING TIPS
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