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22 English
Troubleshooting
Maintenance
Cleaning the cooktop seal
To clean the seal around the edges of
the glass, lay a wet cloth on it for a
few minutes, then wipe clean with a
nonabrasive cleaner.
Potential for permanent damage to the glass surface
• Sugary spillovers (such as jellies, fudge, candy, syrups) or melted plastics can
cause pitting of the surface of your cooktop. This is not covered under the
warranty. You should clean the spill while it is still hot. Take special care when
removing hot substances. Refer to the section below.
• When using a scraper, be sure it is new and the razor blade is still sharp. Do
not use a dull or nicked blade.
Cleaning sugary spills and melted plastic
1. Turn off all surface units. Remove hot pans.
2. Wearing an oven mitt, use a single-edge razor-blade scraper to move the spill
to a cool area of the cooktop. Remove the spill with paper towels.
3. Any remaining spillover should be left until the surface of the cooktop has
cooled.
4. Don’t use the surface units again until all of the residue has been completely
removed.
NOTE
If pitting or indentations in the glass surface have already occurred, the cooktop
glass will have to be replaced. In this case, service will be necessary.
Troubleshooting
Samsung works hard to ensure that you don’t have problems with your new
cooktop. If you run into unexpected trouble, look rst for a solution in the tables
below. If you’re still having trouble after trying the suggested solution, call
Samsung at 1-800-SAMSUNG (1-800-726-7864).
Problem Possible cause Solution
The surface
units will not
maintain a
rolling boil or
will not cook
fast enough.
You may be using
inappropriate cookware.
Use pans which are at and
match the diameter of the
surface unit selected.
In some areas, the power
(voltage) may be low.
Cover the pan with a lid until
the desired heat is obtained.
The surface
units will not
turn on.
A fuse in your home may be
blown or a circuit breaker
may have tripped.
Replace the fuse or reset the
circuit breaker.
The cooktop controls are set
improperly.
Check if the correct control is
set for the surface unit you
are using.
Areas of
discoloration on
the cooktop.
Food spillover was not
cleaned.
Refer to the section on the
care and cleaning of the glass
cooktop on page 21.
The surface is hot and the
model features a light-colored
cooktop.
This is normal. The surface
may appear discolored when
it is hot. This is temporary and
will disappear as the glass
cools.
The surface
unit frequently
cycles on and
off.
The element will cycle on and
off to maintain the power
setting.
This is normal operation, and
not a system failure. Cycling
at the high power setting is
normal and can occur if the
cookware is too small for the
cooktop element or if the
cookware bottom is not at.
Use the cooktop as usual.
NZ30K6330R_DG68-00821A-05_EN+MES+CFR.indb 22 2018-08-29 2:21:40
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