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Page 13
Troubleshooting
Problem Possible Causes Action Required
Mixer will not start / run. Power not connected properly. Check all power connections. Plug
into a live socket. (Do not use
extension cord!) Test socket with
another item.
Building circuit breaker is off. Check breaker box.
Internal motor overload tripped. Press the motor reset button on back
column.
Mixer speed dial is not set to zero
(0).
Move mixer speed dial back to zero
(0) then speed can be moved up.
Mixer stops during mixing. Internal motor overload tripped.
Motor overheated.
Press the motor reset button on back
column. Wait ve (5) minutes before
restarting.
Mixer is noisy. Mixer is not installed on level
surface.
Adjust surface or relocate mixer.
Bowl not seated correctly or clamps
not in place.
Ensure bowl is seated into bowl
cradle correctly and bowl clamps are
locked into place.
Agitator not tted properly. Remove and attach agitator into
position properly.
Overloading bowl. Reduce batch size. (See Capacity
Chart)
Mixing time is too long. Batch size too small.
Increase batch size or use smaller
bowl adapter kit. (Contact dealer for
purchase)
Incorrect recipe portions or
temperatures.
Follow portions and temperatures per
recipe instructions.
Bowl raise sticking or not operational. Lack of lubrication and/or cleaning of
bowl slides.
Hand wash using mild soap and
water, dry and lubricate bowl slides
with mineral oil or food quality
grease. If still sticking, a technician
must clean bowl raise mechanism.
One or more gears not working. Damaged or broken gear. Technician to replace gear.
Agitators touching bottom or sides of
bowl.
Defective or dented bowl. Remove dents or replace bowl.
Defective agitator. Replace agitator.
Broken Whip Wires Batch size too large for mixer.
Items too rm, speed too high.
Reduce batch size. (See Capacity
Chart) Adjust recipe. Reduce speed.
Hand utensil dropped into bowl while
mixing.
Stop mixer before working on
mixture.
Broken Flat Beater Ingredients too cold or too large
(e.g. frozen butter, cream cheese
cut in chunks).
Wait for ingredients to reach room
temperature before mixing. Reduce
chunk size.
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