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37
Other Information
Troubleshooting
If you have a problem with your TV, try the suggestions below. If the problem persists, see
“Contacting Sony” at the end of this section.
General
Problem Possible Remedies
I want to reset the TV
to the factory
settings
❏ Turn on the TV. While holding down the RESET button on the
remote control, press POWER button on the TV front panel.
The TV will turn itself off, then back on again. Release the
RESET button.
I lost the parental
control password
❏ In the password screen, enter the following master password:
4357. After using the master password, you must create a new
password. You cannot use the master to unlock currently
blocked channels.
There is a black box
on the screen
❏ You have selected a text option in the Setup menu (page 36) and
no text is available. To turn off this feature, select Off in the
Caption Vision option. If you were trying to select closed
captioning, select CC1-4 instead of Text1-4.
There was a blackout
or power outage, and
now the TV won't turn
on and the timer LED
is flashing
❏ Unplug the power cord, wait 1 minute to reset TV and plug
again then press the POWER button on your remote comander
or on the TV front panel.
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