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TROUBLESHOOTING
35
|
ENG
SYMPTOM SOLUTION
Speaker isn’t visible to
add to a nother Bose
®
account
In the Bose Music app, make sure the speaker is set to Public.
Make sure the speaker and your mobile device are connected to
the same Wi-Fi network.
Alexa doesn’t respond
Make sure Alexa has been set up using the Bose Music app (see
page 18).
NOTE: The speaker must be set up and connected to your Wi-Fi
network using the Bose Music app.
Make sure you’re in a country where Alexa is available.
Make sure the Microphone o button n is not glowing red.
Tap n to turn on the microphone.
For additional support, visit:
worldwide.Bose.com/Support/HS500
RESET THE SPEAKER
Factory reset clears all source, volume and network settings from the speaker and
returns it to original factory settings.
Press and hold the Volume down button z and the AUX button for 10 seconds.
Volume down
AUX button
The light bar slides to the center.
When the speaker finishes resetting, the light bar pulses white twice.
Restore the speaker network and audio settings
Set up the speaker using the Bose Music app (see page 13).
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