HOME SPEAKER 500
IMPORTANT SAFETY INSTRUCTIONS
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Please read and keep all safety and use instructions.
Important Safety Instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with a dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles,
and the point where they exit from the apparatus.
9. Only use attachments/accessories specified by the manufacturer.
10. Unplug this apparatus during lightning storms or when unused for long periods of time.
11. Refer all servicing to qualified personnel. Servicing is required when the apparatus has been damaged in any
way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the
apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
This symbol on the product means there is uninsulated, dangerous voltage within the product enclosure that
may present a risk of electrical shock.
This symbol on the product means there are important operating and maintenance instructions in this guide.
Contains small parts which may be a choking hazard. Not suitable for children under age 3.
This product contains magnetic material. Consult your physician on whether this might aect your
implantable medical device.
• To reduce the risk of fire or electrical shock, do NOT expose this product to rain, liquids or moisture.
• Do NOT expose this product to dripping or splashing, and do not place objects filled with liquids, such as vases,
on or near the product.
• Keep the product away from fire and heat sources. Do NOT place naked flame sources, such as lighted candles,
on or near the product.
• Do NOT make unauthorized alterations to this product.
• Do NOT use a power inverter with this product.
• Do NOT use in vehicles or boats.
• Where the mains plug or an appliance coupler is used as the disconnect device, the disconnect device shall remain
readily operable.
仅适用于 2000m 以下地区安全使用
Use at altitude less than 2000 meters only.
• The product label is located on the bottom of the product.
REGULATORY INFORMATION
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NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment o and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate this
equipment.
This device complies with part 15 of the FCC Rules and with Industry Canada license-exempt RSS standard(s).
Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
This equipment should be installed and operated with a minimum distance of 30 cm between radiator and your body.
Bose Corporation hereby declares that this product is in compliance with the essential requirements and
other relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements. The
complete declaration of conformity can be found at: www.Bose.com/compliance
The product, in accordance with the Ecodesign Requirements for Energy Related Products Directive 2009/125/EC, is
in compliance with the following norm(s) or document(s): Regulation (EC) No. 1275/2008, as amended by Regulation
(EU) No. 801/2013.
Required Power State Information
Power Modes
Standby Networked Standby
Power consumption in specified power mode, at 230V/50Hz input < 0.5 W Wi-Fi
®
, Bluetooth
®
< 2.0 W
Time after which equipment is automatically switched into mode < 2.5 hours
≤
20 minutes
Power consumption in networked standby if all wired network
ports are connected and all wireless network ports are activated,
at 230V/50Hz input
N/A < 2.0 W
Network port deactivation/activation procedures. Deactivating all
networks will enable standby mode.
Wi-Fi: Deactivate by pressing and holding the Play/Pause
and Bluetooth buttons simultaneously for at least 5 seconds.
Repeat to activate.
Bluetooth: Deactivate by clearing the pairing list by pressing
and holding the Bluetooth button for 10 seconds. Activate by
pairing with a Bluetooth source.
REGULATORY INFORMATION
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For Europe:
Frequency band of operation 2400 to 2483.5 MHz:
• Bluetooth/Wi-Fi: Maximum transmit power less than 20 dBm EIRP.
• Bluetooth Low Energy: Maximum power spectral density less than 10 dBm/MHz EIRP.
Frequency bands of operation 5150 to 5350 MHz and 5470 to 5725 MHz:
• Wi-Fi: Maximum transmit power less than 20dBm EIRP.
• This device is restricted to indoor use when operating in the 5150 to 5350 MHz frequency range in all EU Member
States listed in the table.
BE DK IE UK FR CY SK HU AT SE
BG DE PT EL HR LV LT MT PL
CZ EE FI ES IT RO LU NL SI
This symbol means the product must not be discarded as household waste, and should be delivered to an
appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources,
human health and the environment. For more information on disposal and recycling of this product, contact
your local municipality, disposal service, or the shop where you bought this product.
China Restriction of Hazardous Substances Table
Names and Contents of Toxic or Hazardous Substances or Elements
Toxic or Hazardous Substances and Elements
Part Name
Lead
(Pb)
Mercury
(Hg)
Cadmium
(Cd)
Hexavalent
(CR(VI))
Polybrominated
Biphenyl
(PBB)
Polybrominated
diphenylether
(PBDE)
PCBs X O O O O O
Metal Parts X O O O O O
Plastic Parts O O O O O O
Speakers X O O O O O
Cables X O O O O O
This table is prepared in accordance with the provisions of SJ/T 11364.
O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this
part is below the limit requirement of GB/T 26572.
X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials
used for this part is above the limit requirement of GB/T 26572.
REGULATORY INFORMATION
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Taiwan Restriction of Hazardous Substances Table
Equipment name: Powered Speaker, Type designation: 423888
Restricted substances and its chemical symbols
Unit
Lead
(Pb)
Mercury (Hg) Cadmium (Cd)
Hexavalent
chromium (Cr+6)
Polybrominated
biphenyls (PBB)
Polybrominated
diphenyl ethers
(PBDE)
PCBs
- ○ ○ ○ ○ ○
Metal Parts
- ○ ○ ○ ○ ○
Plastic Parts
○ ○ ○ ○ ○ ○
Speakers
- ○ ○ ○ ○ ○
Cables
- ○ ○ ○ ○ ○
Note 1: “○” indicates that the percentage content of the restricted substance does not exceed the percentage of reference value
of presence.
Note 2: The “−” indicates that the restricted substance corresponds to the exemption.
Date of Manufacture: The eighth digit in the serial number indicates the year of manufacture; “8” is 2008 or 2018.
China Importer: Bose Electronics (Shanghai) Company Limited, Part C, Plan 9, No. 353 North Riying Road, China
(Shanghai) Pilot Free Trade Zone
EU Importer: Bose Products B.V., Gorslaan 60, 1441 RG Purmerend, The Netherlands
Taiwan Importer: Bose Taiwan Branch, 9F-A1, No.10, Section 3, Minsheng East Road, Taipei City 104, Taiwan
Phone Number: +886-2-2514 7676
Mexico Importer: Bose de México, S. de R.L. de C.V. , Paseo de las Palmas 405-204, Lomas de Chapultepec,
11000 México, D.F. Phone Number: +5255 (5202) 3545
Input power rating: 100 - 240V 50/60Hz; 25W
Amazon, Alexa, Amazon Music and all related logos are trademarks of Amazon, Inc. or its aliates.
Android and Google Play are trademarks of Google Inc.
The Bluetooth
®
word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such
marks by Bose Corporation is under license.
This product contains the iHeartRadio service. iHeartRadio is a registered trademark of iHeartMedia, Inc.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a
service mark of Apple Inc.
This product is protected by certain intellectual property rights of Microsoft. Use or distribution of such technology
outside of this product is prohibited without a license from Microsoft.
This product incorporates Spotify software which is subject to 3rd party licenses found here:
www.spotify.com/connect/third-party-licenses
Spotify is a registered trademark of Spotify AB.
Wi-Fi is a registered trademark of Wi-Fi Alliance
®
.
Bose Corporation Headquarters: 1-877-230-5639
©2018 Bose Corporation. No part of this work may be reproduced, modified, distributed or otherwise used without
prior written permission.
REGULATORY INFORMATION
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Please complete and retain for your records
The serial and model numbers are located on the bottom of the speaker.
Serial number: ____________________________________________________________________
Model number: ____________________________________________________________________
Please keep your receipt with your owner’s guide. Now is a good time to register your Bose product.
You can easily do this by going to global.Bose.com/register
CONTENTS
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WHAT’S IN THE CARTON
Contents ............................................................................................................................. 10
SPEAKER PLACEMENT
Recommendations.......................................................................................................... 11
POWER
Connect the speaker to power .................................................................................. 12
Network standby ............................................................................................................. 12
Manually set the speaker to network standby ............................................ 12
BOSE MUSIC APP SETUP
Download the Bose Music app .................................................................................. 13
EXISTING BOSE MUSIC APP USERS
Add the speaker to an existing account ................................................................ 14
Connect to a Wi-Fi® network ...................................................................................... 14
If the speaker is not connected to a network .............................................. 14
If the speaker is connected to a network ...................................................... 14
SPEAKER CONTROLS
Speaker functions ........................................................................................................... 16
Media playback and volume ............................................................................... 16
Amazon Alexa controls ................................................................................................ 17
Presets ................................................................................................................................. 17
CONTENTS
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AMAZON ALEXA
Set up Alexa using the Bose® Music app ............................................................... 18
Access Alexa ..................................................................................................................... 18
Use your voice ......................................................................................................... 18
Use the speaker controls ..................................................................................... 19
PRESET PERSONALIZATION
Set a Preset ....................................................................................................................... 20
Play a Preset ..................................................................................................................... 21
BLUETOOTH CONNECTIONS
Connect a mobile device ............................................................................................ 22
Disconnect a mobile device ........................................................................................ 23
Reconnect a mobile device ......................................................................................... 24
Clear the speaker pairing list ...................................................................................... 24
WIRED CONNECTIONS
Connect an audio cable ................................................................................................ 25
SPEAKER STATUS
Wi-Fi status ....................................................................................................................... 26
Bluetooth connection status ...................................................................................... 27
AUX status ......................................................................................................................... 27
Alexa status ....................................................................................................................... 28
Microphone o indicator ..................................................................................... 28
Updates and errors ........................................................................................................ 29
CONTENTS
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SPEAKER DISPLAY
Set the clock ..................................................................................................................... 30
Turn the display o ........................................................................................................ 30
ADVANCED FEATURES
Disable/Enable Wi-Fi .................................................................................................... 31
CARE AND MAINTENANCE
Clean the speaker ........................................................................................................... 32
Replacement parts and accessories ........................................................................ 32
Limited warranty ............................................................................................................. 32
TROUBLESHOOTING
Try these solutions first ................................................................................................ 33
Other solutions ................................................................................................................ 33
Reset the speaker ........................................................................................................... 35
Restore the speaker network and audio settings ...................................... 35
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WHAT’S IN THE CARTON
CONTENTS
Confirm that the following parts are included:
Bose
®
Home Speaker 500 Power cord*
*May ship with multiple power cords. Use the power cord for your region.
NOTE: If any part of the product is damaged, do not use it. Contact your authorized
Bose dealer or Bose customer service.
Visit: worldwide.Bose.com/Support/HS500
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SPEAKER PLACEMENT
RECOMMENDATIONS
For best performance, follow these recommendations when placing the speaker:
Do NOT place the speaker on top of audio/video equipment (receivers, TVs, etc.),
or any other object that may generate heat. Heat generated by these items may
result in poor speaker performance.
Do NOT place any objects on top of the speaker or in front of the speaker.
To avoid interference, keep other wireless equipment 1 – 3 ft. (0.3 – 0.9 m) away
from the speaker. Place the speaker outside and away from metal cabinets and
direct heat sources.
Place the speaker on its rubber base on a stable and level surface.
Make sure there is an AC (mains) outlet nearby.
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POWER
CONNECT THE SPEAKER TO POWER
1. Connect the power cord into the power connector on the speaker.
2. Plug the other end of the power cord into an AC (mains) outlet.
The speaker powers on.
NETWORK STANDBY
The speaker transitions to network standby when audio has stopped and you have
not pressed any buttons for 20 or more minutes. To wake the speaker from
network standby:
Tap any button on the speaker.
Play or resume audio using your mobile device or the Bose
®
Music app.
Talk to Alexa.
NOTE: You can still access Alexa in network standby as long as it is set up using the
Bose Music app and the microphone is on (see page 28).
Manually set the speaker to network standby
Tap and hold the Play/Pause button F for 2 seconds.
The speaker display changes to the clock or fades to black.
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BOSE MUSIC APP SETUP
The Bose
®
Music app lets you set up and control the speaker from any mobile device
such as a smartphone or tablet. Using the app, your device acts as a remote for the
speaker.
From the app, you can stream music, set and change presets, add music services,
explore internet radio stations, configure Alexa and manage speaker settings.
NOTE: If you have already created a Bose account in the app for another Bose
product, see “Existing Bose Music app users” on page 14.
DOWNLOAD THE BOSE MUSIC APP
1. On your mobile device, download the Bose Music app.
2. Follow the app instructions.
NOTE: For support information related to the Bose Music app, visit:
worldwide.Bose.com/Support/HS500
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EXISTING BOSE MUSIC APP USERS
ADD THE SPEAKER TO AN EXISTING ACCOUNT
1. In the Bose
®
Music app, from the My Bose screen, tap H.
NOTE: To return to the My Bose screen, tap Z in the top left corner.
2. Follow the app instructions.
CONNECT TO A WI-FI NETWORK
If the speaker is not connected to a network
If your speaker is no longer connected to a network because your Wi-Fi name,
password or router has changed, add the speaker to your existing network.
1. Open the Bose Music app.
2. Select your speaker.
3. On the speaker, press and hold the AUX button and the Play/Pause button F until
the light bar pulses amber.
4. Follow the app instructions.
If the speaker is connected to a network
If your speaker is connected to a network and you would like to switch to a new
network, add the speaker to the new network.
1. In the Bose Music app, from the My Bose screen, select your speaker.
2. Tap the speaker image in the bottom-right corner of the screen.
3. Tap Settings > Wi-Fi > Select a Dierent Network.
4. Follow the app instructions.
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SPEAKER CONTROLS
SPEAKER FUNCTIONS
Speaker controls are located on the top of the speaker.
NOTE: You can also control your speaker using the Bose
®
Music app.
Media playback and volume
Volume upVolume down
Play/Pause
FUNCTION WHAT TO DO
Play/Pause
Tap F .
Skip forward
Double-tap F .
Skip backward
Triple-tap F .
Volume down
Tap z .
NOTE: To quickly decrease the volume, tap and hold z .
Volume up
Tap H.
NOTE: To quickly increase the volume, tap and hold H.
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SPEAKER CONTROLS
AMAZON ALEXA CONTROLS
The Action button b and Microphone o button n are used to control Alexa. For
more information about how to access Alexa using speaker controls, see page 19.
Action button
Microphone o
button
PRESETS
The speaker includes six presets that you can set to your favorite music service
stations, playlists, artists, albums or songs from your music library. Once set, you
can access your music at any time, with a simple touch of a button or by using the
Bose
®
Music app.
Preset buttons
For more information about setting and using presets, see “Preset Personalization” on
page 20.
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AMAZON ALEXA
The speaker is Amazon Alexa enabled. With Alexa, you can ask to play music, hear
the news, check the weather, control smart home devices and more. Using Alexa on
your speaker is as simple as asking. Just ask or use the Action button b and Alexa
responds instantly.
NOTE: Alexa isn’t available in all languages and countries.
SET UP ALEXA USING THE BOSE
®
MUSIC APP
1. In the Bose Music app, from the My Bose screen, select your speaker.
2. Tap the speaker image in the bottom-right corner of the screen.
3. Tap Settings > Voice Assistant > Add.
4. Follow the app instructions.
ACCESS ALEXA
You can access Alexa using your voice or the Action button b.
NOTE: For more information about what Alexa can do, visit:
worldwide.Bose.com/Support/HS500
Use your voice
To access Alexa, say the wake word, “Alexa,” then your request.
THINGS TO TRY EXAMPLE OF WHAT TO SAY
Talk to Alexa “Alexa, what’s the weather?”
Play audio
“Alexa, play Niall Horan.”
Amazon Music is set as the default music service. To
change the default music service, use the Alexa app.
Control volume
“Alexa, turn the volume up.”
Play from a specific audio service “Alexa, play NPR on iHeartRadio.”
Play on a specific speaker “Alexa, play funk in the living room.”
AMAZON ALEXA
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THINGS TO TRY EXAMPLE OF WHAT TO SAY
Skip to the next song “Alexa, next song.”
Set a timer “Alexa, set a timer for 5 minutes”
Discover more skills “Alexa, what new skills do you have?”
Stop Alexa “Alexa, stop.”
Use the speaker controls
The Action button b and Microphone o button n are used to control Alexa.
They are located on the top of the speaker.
Action button
Microphone o
button
THINGS TO TRY WHAT TO DO
Talk to Alexa
Tap b then say your request.
For a list of things to try, visit:
worldwide.Bose.com/Support/HS500
Stop alarms and timers
Tap b.
Stop Alexa
Tap b.
Turn the microphone on/o
Tap n.
NOTE: When the microphone is o, n glows solid
red, and you can’t access Alexa.
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PRESET PERSONALIZATION
You can control presets using the Bose
®
Music app or the buttons on the top of
the speaker.
NOTE: You can’t set presets if streaming music in Bluetooth mode or AUX mode.
SET A PRESET
1. Stream music using the Bose Music app.
2. While the music is playing, tap and hold a preset button until you hear a tone.
Preset buttons
The screen display shows that the preset has been set.
PRESET PERSONALIZATION
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PLAY A PRESET
Once you personalize presets, tap a preset button to play music.
Preset buttons
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BLUETOOTH CONNECTIONS
Bluetooth wireless technology lets you stream music from mobile devices such as
smartphones, tablets and laptop computers. Before you can stream music from a
device, you must connect your device to the speaker.
When using Bluetooth on the speaker, note the following:
You can store up to eight mobile devices in the speaker pairing list.
You can connect and play audio from only one device at a time.
You can also manage Bluetooth connections using the Bose
®
Music app.
CONNECT A MOBILE DEVICE
1. Tap and hold the Bluetooth button l until the light bar pulses blue.
Bluetooth button
2. On your device, turn on the Bluetooth feature.
TIP: The Bluetooth menu is usually found in the Settings menu.
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BLUETOOTH CONNECTIONS
3. Select your speaker from the device list.
TIP: Look for the name you entered for your speaker in the Bose
®
Music app.
If you didn’t name your speaker, the default name appears.
Device Name
Once connected, the light bar glows solid white. Your speaker’s name appears in
the mobile device list.
DISCONNECT A MOBILE DEVICE
Use the Bluetooth menu on your mobile device to disconnect your device.
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BLUETOOTH CONNECTIONS
RECONNECT A MOBILE DEVICE
1. Tap the Bluetooth button l.
The screen display shows which device is currently connected.
2. Tap l again within two seconds to connect to the next mobile device in the
speaker pairing list. Repeat until you see the correct mobile device name.
3. Play audio on the connected mobile device.
CLEAR THE SPEAKER PAIRING LIST
Tap and hold l for 10 seconds until the light bar pulses blue twice.
The speaker is ready to connect to a mobile device (see page 22).
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WIRED CONNECTIONS
CONNECT AN AUDIO CABLE
You can connect a smartphone, tablet, computer or other type of mobile device to the
speaker using a 3.5 mm audio cable (not provided).
1. Using a 3.5 mm audio cable, connect your audio device to the AUX connector on
the speaker.
2. On the top of the speaker, select AUX.
The light bar glows solid white then fades to black.
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SPEAKER STATUS
The LED light bar located on the front of the speaker shows the speaker status.
Light bar
WI-FI STATUS
Shows the Wi-Fi connection status of the speaker.
LIGHT BAR ACTIVITY SYSTEM STATE
Pulsing white
Connecting to Wi-Fi
Solid white then fades
to black
Connected to Wi-Fi
SPEAKER STATUS
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BLUETOOTH CONNECTION STATUS
Shows the Bluetooth connection status for mobile devices.
LIGHT BAR ACTIVITY SYSTEM STATE
Pulsing blue
Ready to connect a
to mobile device
Pulsing white
Connecting to a
mobile device
Solid white then fades
to black
Connected to a
mobile device
Pulses blue twice
Pairing list cleared
AUX STATUS
Shows the connection status for devices connected using an AUX cable.
LIGHT BAR ACTIVITY SYSTEM STATE
Solid white then fades
to black
Connected to AUX source
SPEAKER STATUS
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ALEXA STATUS
Shows the status of Amazon Alexa.
LIGHT BAR ACTIVITY SYSTEM STATE
O
Alexa is idle
White light slides to the
center then glows solid
Alexa is listening
White light slides to
the sides
Alexa is thinking
Pulsing white (full)
Alexa is speaking
Pulsing yellow
Notification from Alexa
Microphone o indicator
Microphone o
indicator
INDICATOR ACTIVITY SYSTEM STATE
Solid red Microphone is o
SPEAKER STATUS
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UPDATES AND ERRORS
Shows the status of the software updates and error alerts.
LIGHT BAR ACTIVITY SYSTEM STATE
Solid amber
Wi-Fi setup in progress
White light slides from
right to left
Downloading update
White light slides from
left to right
Updating speaker
Pulses amber four times
Source error – refer to the
Bose
®
Music app
Pulses red four times
Request is temporarily
unavailable, try again later
Solid red
Speaker error – contact
Bose customer service
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SPEAKER DISPLAY
The speaker display shows speaker information and icons as well as the streaming
service, album and artist currently playing.
Display
SET THE CLOCK
Use the Bose
®
Music app to set the display clock.
TURN THE DISPLAY OFF
The display is always lit. To turn the display o:
1. Disable the clock using the Bose Music app.
2. Manually set the speaker to network standby (see page 12).
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ADVANCED FEATURES
DISABLE/ENABLE WI-FI
Press and hold Play/Pause F and the Bluetooth button l until the light bar slides to
the center, then glows solid white.
Play/Pause
Bluetooth button
When Wi-Fi is disabled/enabled, the light bar pulses white twice, then fades to black.
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CARE AND MAINTENANCE
CLEAN THE SPEAKER
Clean the surface of the speaker with a soft, dry cloth.
CAUTIONS:
Do NOT use any sprays near the speaker. Do NOT use any solvents, chemicals or
cleaning solutions containing alcohol, ammonia or abrasives.
Do NOT allow liquids to spill into any openings.
REPLACEMENT PARTS AND ACCESSORIES
Replacement parts and accessories can be ordered through Bose customer service.
Visit: worldwide.Bose.com/Support/HS500
LIMITED WARRANTY
The speaker is covered by a limited warranty. Visit our website at
global.Bose.com/warranty for details of the limited warranty.
To register your product, visit global.Bose.com/register for instructions.
Failure to register will not aect your limited warranty rights.
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TROUBLESHOOTING
TRY THESE SOLUTIONS FIRST
If you experience problems with the speaker, try these solutions first:
Make sure the speaker is connected to a live AC (mains) outlet (see page 12).
Secure all cables.
Verify the state of the light bar (see page 26).
Download the Bose
®
Music app and run available software updates.
Move the speaker and mobile device away from possible interference (wireless
routers, cordless phones, televisions, microwaves, etc.).
Move the speaker within the recommended range of your wireless router or
mobile device for proper operation.
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Visit: worldwide.Bose.com/Support/HS500
SYMPTOM SOLUTION
Speaker doesn’t
power on
Plug the power cord into a dierent AC (mains) outlet.
Unplug the power cord, wait 30 seconds, and firmly plug it back
in to the AC (mains) outlet.
Speaker doesn’t respond
during setup
Make sure you are using the Bose Music app for setup.
Bose Music app doesn’t
work on mobile device
Make sure the Bose Music app is compatible with your
mobile device. Visit: worldwide.Bose.com/Support/HS500
Uninstall the Bose Music app on your mobile device then reinstall
the app (see page 13).
TROUBLESHOOTING
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SYMPTOM SOLUTION
Speaker doesn’t connect
to Wi-Fi network
In the Bose
®
Music app, select the correct network name, and
enter network password.
Make sure the speaker and your mobile device are connected to
the same Wi-Fi network.
If your Wi-Fi network information has changed, see page 14.
Enable Wi-Fi on the device you are using for setup .
Close other open applications on your mobile device.
If your router supports both 2.4GHz and 5GHz bands, make
sure both the device (mobile or computer) and speaker are
connecting to the same band.
NOTE: Give each band a unique name to make sure you’re
connecting to the correct band.
Reset the router.
Uninstall the Bose Music app on your mobile device. Unplug
the power cord, wait 30 seconds and firmly plug it into the
AC (mains) outlet. Download the app and restart setup.
Intermittent or no audio
Increase the volume on the speaker and mobile device.
Stop other audio or video streaming applications.
Switch to a dierence source.
Play audio from a dierent application or music service.
Make sure you’re using a compatible Bluetooth mobile device.
NOTE: You can’t connect Bluetooth headphones to
the soundbar.
Restart your mobile device.
Unplug the power cord, wait 30 seconds, and firmly plug it back
in to the AC (mains) outlet.
Speaker doesn’t connect
to a mobile device.
On your mobile device, turn the Bluetooth feature o and
then on again. Remove the speaker from the Bluetooth menu.
Connect again.
Connect a dierent mobile device (see page 22).
Make sure you’re using a compatible Bluetooth mobile device.
NOTE: You can’t connect Bluetooth headphones to
the speaker.
Remove the speaker from your mobile device Bluetooth pairing
list and connect again (see page 22).
Clear the speaker pairing list (see page 24).
TROUBLESHOOTING
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SYMPTOM SOLUTION
Speaker isn’t visible to
add to a nother Bose
®
account
In the Bose Music app, make sure the speaker is set to Public.
Make sure the speaker and your mobile device are connected to
the same Wi-Fi network.
Alexa doesn’t respond
Make sure Alexa has been set up using the Bose Music app (see
page 18).
NOTE: The speaker must be set up and connected to your Wi-Fi
network using the Bose Music app.
Make sure you’re in a country where Alexa is available.
Make sure the Microphone o button n is not glowing red.
Tap n to turn on the microphone.
For additional support, visit:
worldwide.Bose.com/Support/HS500
RESET THE SPEAKER
Factory reset clears all source, volume and network settings from the speaker and
returns it to original factory settings.
Press and hold the Volume down button z and the AUX button for 10 seconds.
Volume down
AUX button
The light bar slides to the center.
When the speaker finishes resetting, the light bar pulses white twice.
Restore the speaker network and audio settings
Set up the speaker using the Bose Music app (see page 13).
©2018 Bose Corporation, The Mountain, Framingham, MA 01701-9168 USA AM810699-0010 Rev. 02
