Cybex
®
Plate Loaded 16211 Seated Calf
Owners Manual
Strength Systems
Part Number 16211-999-4 A
www.cybexintl.com
Cybex® and the Cybex logo are registered trademarks of Cybex International, Inc.
DISCLAIMER: Cybex International, Inc., makes no representations or warranties regarding the contents of this manual. We reserve the right to revise
this document at any time or to make changes to the product described within it without notice or obligation to notify any person of such revisions or
changes.
© Copyright 2011, Cybex International, Inc. All rights reserved. Printed in the United States of America.
10 Trotter Drive Medway, MA 02053 • 508-533-4300 • FAX 508-533-5183 www.cybexintl.com • 16211-999-4 A • October 2011
Table of Contents
Safety
Safety Guidelines And Practices ............... 3
Securing Equipment ........................ 6
Regular Maintenance Activities ................ 7
Warnings and Cautions ...................... 8
Label Placement............................ 9
Assembly
Machine Specications...................... 10
Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Assembly Procedure ....................... 10
Exercise
Intended Use ..............................11
Instructions ................................11
Maintenance
Daily Procedures .......................... 12
Weekly Procedures ........................ 14
Customer Service
Product Registration........................ 15
Contacting Service ......................... 15
Ordering Parts ............................ 16
Return Material Authorization (RMA) ........... 16
Damaged Parts............................ 17
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Cybex 16211 Seated Calf Owner’s Manual
Safety
Safety Guidelines And Practices
Cybex International partners with equipment owners to establish the safest and most effective setup
of Cybex equipment. Cybex International urges each facility owner to carefully follow all safety
precautions. Following theses precautions are the best protection against personal injury or damage
to equipment or facility.
The most important safety precaution is to maximize stability for every piece of equipment. The
equipment should be securely anchored to the oor. It is imperative the oor be level.
Cybex recommends that all tness equipment be used in a supervised area. It is recommended that
the equipment be located in an access controlled area. Control is the responsibility of the owner. The
extent of control is at the discretion of the owner.
It is the responsibility of the purchaser/owners of Cybex products to read and understand the owner’s
manual, and warning labels; as well as instruct all individuals, whether end users or supervising
personnel, on proper usage of the equipment.
Read the Owner’s Manual carefully before assembling, servicing, or using the equipment. In an
institutional environment, it is the facility owner’s responsibility to properly instruct users on the proper
operation of the equipment and to warn them of the potential hazards.
Follow and enforce the User Safety Precautions to protect both the user and the equipment.
Keep children away from selectorized strength equipment. Teenagers or disabled users must be
supervised.
Do not allow anyone, including trainers, to use equipment in a manner other than shown on the
instructional placards located on every machine.
It is the responsibility of the facility owner and/or owner of the equipment to instruct users on proper
operation of the equipment and review all labels.
WARNING: Serious injury or death could occur if these safety precautions are not
followed:
User Safety Precautions
• Read all warnings posted on the machine. Warnings are posted on each machine to alert the
user to potential problems. Following warning labels will prevent injury or equipment damage.
• Read and understand warning labels and instructional placards prior to exercising. Obtain
instruction prior to use. Each machine has instructions posted on the equipment for proper
use.
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Cybex 16211 Seated Calf Owner’s Manual
• Use the selectorized and plate loaded machines as shown on placards. DO NOT modify the
machine.
• Never pin the weights in an elevated position. DO NOT use the machine if found in this condition.
Seek assistance from oor staff. Weights pinned up have the potential to fall if the user pulls the
pin. Floor staff should lower the weights to prevent potential problems.
• Be certain that the weight pin is completely inserted (for selectorized strength equipment that em-
ploy weight stacks). If the pin is not completely inserted the user may accidentally drop the weights
if the pin falls out.
• Never use dumbbells or other means to incrementally increase the weight resistance. Use only
those means provided by the manufacturer for the equipment. Altering the machine design by
adding additional weight as with dumbbells or other means can injure the user, may damage the
equipment, and will void the warranty.
• Set up, anchor, and operate selectorized strength equipment on a solid level surface. If the oor is
not level the equipment is not stable.
• DO NOT wear loose or dangling clothing or jewelry while using selectorized strength equipment.
Stay clear of all moving components. Loose clothing or dangling jewelry can become entangled in
moving parts and potentially cause severe injury or damage.
• Consult a physician prior to commencing an exercise program. If at any time during exercise you
feel faint, dizzy or experience pain, stop and consult your physician. Users must be responsible
and cautious with the condition of their own health. Consulting a physician before beginning a pro-
gram can alert the user to the personal risk if health is an issue.
• Use a spotter for Free Weight equipment. A spotter adds an additional level of safety.
• DO NOT exceed the maximum specied user weight. Too much weight on a machine may prevent
it from proper function or damage the machine.
• DO NOT use if equipment appears damaged or inoperable upon inspection. If the equipment ap-
pears damaged or inoperable- contact the oor staff.
• DO NOT attempt to x a broken or jammed equipment. Notify oor staff. It is the owner’s responsi-
bility to repair broken or jammed equipment.
• DO NOT use if guards are missing or damaged. A missing or broken guard should be replaced by
a qualied technician. Guards prevent things from interfering with function.
• DO NOT remove any labeling from equipment. Replace any damaged labels. Labels give users
specic information and alerts. Replacing damaged labels ensures users can read the labels for
information provided.
Facility Safety Precautions
• Read the Owner’s Manual carefully before assembling, servicing or using the equipment.
• It is the sole responsibility of the user/owner or facility operator to ensure that regular maintenance
is performed.
5
Cybex 16211 Seated Calf Owner’s Manual
• Inspect the equipment for worn or loose components prior to use. Tighten/replace any loose or
worn components before to using. Pay close attention to belts, cables, grips or pulleys and their
connections. Always look for potential problems in equipment condition. Loose components should
be tightened to function properly. Replacing worn components maintains the equipment is in the
best condition for regular use.
• To maximize stability, securely anchor each machine to the oor using the anchor holes provided
in each machine. Each machine must be set up, anchored, and operated on a solid level surface.
Do not install equipment on an uneven surface!
DANGER !
Death or serious injury will occur if the
following requirements are not met:
Cybex is not able to anchor the equipment due to local building codes.
The owner is responsible for the actual anchoring of equipment.
Consult with a professional contractor.
Use fasteners having a minimum of 500 lbs. tensile capacity -- Cybex
recommends 3/8” grade 2 bolts or better.
If legs/frame does not contact surface, DO NOT pull down with
anchors. Shim any leg or frame not in contact with surface using at
washers.
• Ensure that all users are properly trained on how to use the equipment.
• Verify there is enough room for safe access and operation of the equipment. Spacing
requirements for each piece of equipment can be found in the Assembly section of this manual, on
the assembly instructions during setup, and on the cybexintl.com website.
• Perform regular maintenance checks on the equipment as detailed in the Maintenance section of
this manual. Inspect all areas most susceptible to wear, including, (but not limited to) cables,
pulleys, belts, and grips.
• Immediately replace worn or damaged components. If unable to immediately replace worn or
damaged components then remove from service until the repair is made.
• Use only Cybex supplied components to maintain/repair the equipment.
• Keep a repair log of all maintenance activities.
• Display the Facility Safety Sign so it is visible and prominent.
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Cybex 16211 Seated Calf Owner’s Manual
Securing Equipment
Do not use machine until it is properly anchored.
The machine has holes in the feet, which allow for ease in anchoring to the oor. All anchoring holes
must be used to maximize stability. Cybex strongly recommends equipment be secured to a solid,
level surface to eliminate rocking, tipping, or falling over due to incorrect usage and misuse.
The solid, level surface should not deviate more than 1/8” over a 10’ distance or as dened and
required by local building and architectural codes.
Anchoring of equipment must be completed by a qualied licensed contractor.
Anchoring holes are provided on the feet of the frame. All anchoring locations must be used when
anchoring the equipment to the oor.
Due to the wide variation of ooring on which machines may be anchored or installed, verify
anchoring method and anchoring fasteners with a qualied and licensed contractor.
A minimum pull out force of 220 lbs/100 kgs is required for each anchor position.
PROPER USAGE
Use machine only as described in the manual. Failing to follow proper instructions may result in injury.
STANDARD COMPLIANCE
Cybex products meets applicable ASTM and EN Standards.
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Cybex 16211 Seated Calf Owner’s Manual
Regular Maintenance Activities
Preventative maintenance activities must be performed to maintain normal and safe operation of your
equipment. Keeping a log sheet of all maintenance actions will assist you in staying current with all
preventative maintenance activities. The preventative maintenance actions are described in detail in
the Maintenance section of this manual. Briey, they include:
Daily
• Clean upholstery.
• Inspect all nuts and bolts for looseness. Tighten as required.
• Inspect all cables and belts for damage or wear. If a cable or belt is worn or damaged,
immediately discontinue use until cable or belt has been replaced.
• Check for worn handles, worn snap links, and worn warning labeling. Replace all worn parts
immediately.
• Inspect for loose or worn grips. Replace all loose or worn grips immediately.
• Inspect weight stacks for proper alignment and operation. Correct all improper alignment and
operation issues immediately.
• Lubricate guide rods using automotive engine oil only.
Yearly
Replace all cables and belts at least annually.
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Cybex 16211 Seated Calf Owner’s Manual
Warnings and Cautions
Warning decals indicate a potentially hazardous situation, which, if not avoided, could result in death
or serious injury.
Caution decals indicate a potentially hazardous situation, which, if not avoided, could result in minor
or moderate injury.
The diagram following the decals show where each decal is located.
Personal injury may occur.
CAUTION
4000Y316-4 A
2.50
1.50
R .19
4 PLACES
PART NUMBER
6 PT ARIAL BOLD
WHITE BACKGROUND WITH
BLACK 11.5 PT ARIAL BOLD TEXT
SAFETY YELLOW PMS 108
BACKGROUND. BLACK TRIANGLE
W/ YELLOW EXCLAMATION POINT,
BLACK LETTERS 26 PT ARIAL
BOLD FONT
INSET .06
WHITE
Keep away from moving
parts to avoid injury.
DECAL, CAUTION ENGLISH
4000Y316-4
JKW
8/28/06
A
8/28/06
BB
125
1:1
OWATONNA
MFG. APPR.
TECH. PUBS. APPR. DATE
DATE
REV.
DWG. NO.
SCALE
SIZE
CHECKED BY
DWG. BY
TITLE:
FINISH:
MATERIAL:
B
SHEET
OF
1 1
EXCEPT AS NOTED
GENERAL
TOLERANCES:
2 DECIMALS ± .03
3 DECIMALS ± .015
ANGLES ± 1°
FEATURES SHOWN
PERPENDICULAR OR
PARALLEL SHALL BE
SO WITHIN ± 1°
REMOVE ALL BURRS
BREAK SHARP EDGES
.005/.010 R
SURFACE FINISH
INDICATED PER
ANSI B46.1-1985
GENERAL
MACHINING
DIMENSIONS
IN INCHES
DATE
DATE
THIS NOTE REFERS TO ALL PLASTIC PARTS
AND ASSEMBLIES CONTAINING PLASTICS.
RAW MATERIAL AND COMPONENTS ON
SUB-ASSEMBLIES AND ASSEMBLIES MUST
COMPLY WITH EUROPEAN DIRECTIVE
RoHS 2002/95/EC.
REMOVE CARBURIZATION
AND SCALE FROM LASER
AND PLASMA CUT EDGES
NOTE: See Engineering Drawing 4000Y316-X for specifications.
Personal injury may occur.
CAUTION
4000Y316-4 A
Keep away from moving
parts to avoid injury.
DECAL, WARNING ENGLISH
5220-364-4
JKW/BG
4/1/09
A
5/5/09
BB
BB
5/5/09
NOTE: See Engineering Drawing 5220-364-X
SAFETY ORANGE PMS 152 BLACK TRIANGLE W/ ORANGE
EXCLAMATION POINT, BLACK LETTERS
19 PT ARIAL BOLD
R .19
4 PLACES
INSET .06
WHITE
PART NUMBER
BLACK LETTERS 8 PT ARIAL BOLD
WHITE BACKGROUND WITH
BLACK LETTERS 8 PT ARIAL BOLD
Specs
Master Artwork
BLACK LETTERS
10 PT ARIAL BOLD
125
1:1
OWATONNA
MFG. APPR.
TECH. PUBS. APPR. DATE
DATE
REV.
DWG. NO.
SCALE
SIZE
CHECKED BY
DWG. BY
TITLE:
FINISH:
MATERIAL:
B
SHEET
OF
EXCEPT AS NOTED
GENERAL
TOLERANCES:
2 DECIMALS ± .03
3 DECIMALS ± .015
ANGLES ± 1°
FEATURES SHOWN
PERPENDICULAR OR
PARALLEL SHALL BE
SO WITHIN ± 1°
REMOVE ALL BURRS
BREAK SHARP EDGES
.005/.010 R
SURFACE FINISH
INDICATED PER
ANSI B46.1-1985
GENERAL
MACHINING
DIMENSIONS
IN INCHES
DATE
DATE
REMOVE CARBURIZATION
AND SCALE FROM LASER
AND PLASMA CUT EDGES
ALL MATERIAL MUST COMPLY TO
EUROPEAN UNION DIRECTIVE
2002/95/EC RoHS (RESTRICTION
OF HAZARDOUS SUBSTANCES)
1.75
7.50
1
1
WARNING
SERIOUS INJURY
COULD OCCUR IF
THESE PRECAUTIONS
ARE NOT OBSERVED
2. Stop exercising if feeling
faint, dizzy or
experiencing pain and
consult your physician.
3. Obtain instructions
before using. Lisez les
instructions avant
I’untilisation.
9. Inspect machine prior to
use. DO NOT use if it
appears damaged or
inoperable.
10. DO NOT attempt to fix
a broken or jammed
machine.
1. Obtain a medical exam
before beginning any
exercise program.
12. Replace any warning
labels if damaged, worn
or illegible.
7. Keep body and clothing
free from and clear of
all moving parts.
5. Keep all children (12 and
under) away. Teenagers
(13 and over) and disabled
must be supervised.
Garder tous les enfants
(de 12 ans et moins)
éloignés. Les adolescents
(de 13 ans et plus) et les
handicapés doivent être
surveillés.
6. Use a spotter.
5220-364-4 A
4. Read and understand the
owner’s manual and all
warnings posted on the
machine before using.
8. Use the machine only for
the intended use. DO NOT
modify the machine.
11. Report any malfunctions,
damage or repairs to the
facility.
JKW 8/16/2006 BB 10-18-06
125
1:1
OWATONNA
MFG. APPR.
TECH. PUBS. APPR. DATE
DATE
REV.
DWG. NO.
SCALE
SIZE
CHECKED BY
DWG. BY
TITLE:
FINISH:
MATERIAL:
B
SHEET
OF
1 1
EXCEPT AS NOTED
GENERAL
TOLERANCES:
2 DECIMALS ± .03
3 DECIMALS ± .015
ANGLES ± 1°
FEATURES SHOWN
PERPENDICULAR OR
PARALLEL SHALL BE
SO WITHIN ± 1°
REMOVE ALL BURRS
BREAK SHARP EDGES
.005/.010 R
SURFACE FINISH
INDICATED PER
ANSI B46.1-1985
GENERAL
MACHINING
DIMENSIONS
IN INCHES
DATE
DATE
REMOVE CARBURIZATION
AND SCALE FROM LASER
AND PLASMA CUT EDGES
CAUTION DECAL ENGLISH
8500-025-4
A
NOTE: See Engineering Drawing 8500-025-X for specifications
1.75
1.75
R .19
4 PLACES
PART NUMBER
6 PT ARIAL BOLD
WHITE BACKGROUND WITH
BLACK 10 PT ARIAL BOLD TEXT.
SAFETY YELLOW PMS 108
BACKGROUND. BLACK TRIANGLE
W/ YELLOW EXCLAMATION POINT,
BLACK LETTERS 18 PT ARIAL BOLD
TEXT.
INSET .06
WHITE
8500-025-4 A
Failure to correctly
adjust could result in
personal injury.
Always fully engage
the detent pin before
use to avoid injury.
CAUTION
ALL MATERIAL MUST COMPLY TO
EUROPEAN UNION DIRECTIVE
2002/95/EC RoHS (RESTRICTION
OF HAZARDOUS SUBSTANCES)
9
Cybex 16211 Seated Calf Owner’s Manual
Label Placement
5220-364-4
8500-025-4
4000Y316-4
16210-598-4
10
Cybex 16211 Seated Calf Owner’s Manual
Assembly
Machine Specifications
Seated Calf- Product No.16211
Total Weight and Size
Weight: 147 lbs. Size: 30” W x 58” L x 39” H
Weight: 87 kg. Size: 76 cm W x 147 cm L x 99 cm H
Tools Required
• 3/4” Wrench
Assembly Procedure
Move to desired location
1. Remove shrink wrap securing rubber feet to frame.
2. Remove each standard cone-shaped shipping support using a 3/4” socket or wrench.
3. Place rubber feet on each foot of the frame.
Securelyanchormachinetotheoor
Cybex strongly recommends to maximize stability, equipment must be secured to a solid level
surface.
CAUTION: Cybex is not responsible for the actual anchoring of equipment. Consult with
a professional contractor..
WARNING: Use fasteners having a minimum of 500 lbs. tensile capacity (3/8’’ grade 2
bolts or better).
WARNING: If legs/frame does not contact surface, DO NOT pull down with anchors. Shim
any leg or frame not in contact with surface using at washers.
11
Cybex 16211 Seated Calf Owner’s Manual
Exercise
Intended Use
The intended use of this machine is to aid or improve general physical tness and exercise for
commercial use.
Instructions
Read and understand all instructions and warnings prior to using this machine. See Safety in Owner’s
Manual or consult with oor staff.
Set Up
1. Load appropriate resistance.
2. With feet securely on footplates, adjust knee pads to allow comfortable positioning.
Movement
1. Push down with the balls of feet and lift your heels as high as comfortably possible.
2. When nished raise weights and pull support lever back to lock
.
MUSCLES USED
Motions Developed: Plantar Flexion
Gastrocnemius, Soleus
12
Cybex 16211 Seated Calf Owner’s Manual
Maintenance
All preventive maintenance activities must be performed on a regular basis. Performing routine
preventive maintenance actions can aid in providing safe, trouble-free operation of all Cybex Strength
Systems equipment.
Cybex is not responsible for performing regular inspection and maintenance actions for your
machines. Instruct all personnel in equipment inspection and maintenance actions and also in
accident reporting/recording. Cybex phone representatives are available to answer any questions that
you may have.
All inspections and repairs must be performed by trained service personnel only. Cybex will
void warranty in non-Cybex replacement parts are used.
NOTE: All inspections
and repairs must be
performed by trained
service personnel only.
Cybex will void warranty if
non-Cybex replacement parts
are used.
Use only Cybex replacement
parts when servicing.
Failure to do so could result
in personal injury.
CAUTION
Daily Procedures
When using strong cleaning agents such as rubbing alcohol or bleach, it is advisable to rst test in an
inconspicuous area. Other cleaning agents may contain harsh or unknown solvents and are subject to
formula changes by the product manufacturer without notice. Should you desire to use other cleaning
agents, carefully try them in an inconspicuous area to determine potential damage to the material.
Never use harsh solvents or cleaners which are intended for industrial applications. To clean stained
or soiled areas, a soft white cloth is recommended. Avoid use of paper towels.
Cleaning products may be harmful/irritating to your skin, eyes, etc. Use protective gloves and eye
protection. Do Not inhale or swallow any cleaning product. Protect surrounding area/clothing from
exposure. Use in well ventilated area. Follow all product manufacturer’s warnings. CYBEX and
its vendors cannot be held responsible for damage or injuries resulting from the use or misuse of
cleaning products.
13
Cybex 16211 Seated Calf Owner’s Manual
Clean Upholstery
If Then
Light Soiling
1. Prepare a solution of 10% household
liquid soap and warm water.
2. Apply with a soft damp cloth.
3. If necessary, apply a solution of liquid
cleanser with a soft bristle brush.
4. Dampen a clean soft cloth in water and
wipe residue away.
MoreDifcultStains
1. Prepare a solution of 10% household
bleach (sodium hypochlorite) and 90%
water. Dampen a soft white cloth in the
solution.
2. Rub gently on the stained area.
3. Dampen a clean soft cloth in water and
rinse area.
4. If stains are still present, a full strength
household bleach may be used. Allow
bleach to puddle on the affected area or
apply with a bleached-soaked cloth for
approximately 30 minutes. Dampen a
clean soft cloth in water, and rinse area to
remove any remaining bleach
concentration.
MoreDifcultStains(AlternativeMethod)
1. Dampen a soft white cloth with rubbing
alcohol.
2. Gently rub stained area.
3. Dampen a clean soft cloth in water and
rinse area.
Restoring Luster
1. Apply a light coat of furniture wax for 30
seconds.
2. Lightly rub area using a clean white cloth.
Clean Frames
Wipe down all frames using a mild solution of warm water and car wash soap. Be sure to dry
thoroughly. AVOID acid or chlorine based cleaners and also cleaners containing abrasives as these
could scratch or damage the equipment.
14
Cybex 16211 Seated Calf Owner’s Manual
Clean Chrome
Clean chrome tubes, rst using chrome polish and then using a car wax seal. Neutral cleaners with a
pH between 5.5 and 8.5 are recommended. Be sure to dry thoroughly. AVOID acid or chlorine based
cleaners and also cleaners containing abrasives as these could scratch or damage the equipment.
Guidelines for cleaning front panel:
Use clean soft cloths or sponges for application of cleaners and again for washing and rinsing. Follow
up each application with warm water rinse.
• DO NOT use abrasives or high alkaline cleaners.
• DO NOT leave cleaners on for long periods, wash immediately.
• DO NOT apply cleaners in direct sunlight or at elevated temperatures.
• DO NOT use scrapers, squeegees, or razors.
• DO NOT clean with gasoline.
Compatible Cleaners and Detergents:
• Formula 409
• Top Job
• Joy
• Palmolive
• Windex with Ammonia D
To Minimize Fine or Hairline Scratches:
Mild automotive polish applied and removed with a soft clean cloth will help ll scratches.
Suggested Polishes:
• Johnson Paste Wax
• Mirror Glaze #10 Plastic Polish (by Mirror Bright Polish Co.)
• Novus Plastics Polish #1, #2 (By Novus Inc.)
Weekly Procedures
Inspect All Nuts and Bolts
Tighten all loose nuts and bolts as required.
15
Cybex 16211 Seated Calf Owner’s Manual
Customer Service
Product Registration
To register product do the following:
1. Visit www.cybexintl.com.
2. Locate Product Registration in the Support section.
3. Fill out form completely.
4. Click the Submit button to register product.
Contacting Service
Hours of phone service are Monday through Friday from 8:30 a.m. to 6:00 p.m. Eastern Standard
Time.
For Cybex customers living in the USA, contact Cybex Customer Service at 888-462-9239.
For Cybex customers living outside the USA, contact Cybex Customer Service at 508-533-4300 or
fax 508-533-5183. email address [email protected]
Find information on the web at www.cybexintl.com.
16
Cybex 16211 Seated Calf Owner’s Manual
Ordering Parts
To order parts online go to www.cybexintl.com. Select Support > Parts / Ordering. In the left
navigation panel, click Parts Diagrams - Current Products. Select from the drop down boxes.
To speak with a customer service representative, call 888-462-9239 (for customers living within the
USA) or 508-533-4300 (for customers outside the USA).
The following information located on the serial number decal will assist our Cybex representatives in
serving you.
• Unit Serial Number, Product Name and Model Number
• Part Description and Part Number if you have it. All parts can be found on the web at
www.cybexintl.com
• Shipping Address
• Contact Name
• Include a description of the problem.
In addition to your shipping address and contact name, your account number is helpful but not
required. You may also fax orders to 508-533-5183.
Return Material Authorization (RMA)
The Return Material Authorization (RMA) system is used when returning material for placement,
repair or credit. The system assures that returned materials are properly handled and analyzed.
Follow the following procedures carefully.
Contact your authorized Cybex dealer on all warranty-related matters. Your local Cybex dealer will
request a RMA from Cybex, if applicable. Under no circumstances will defective parts or equipment
be accepted by Cybex without proper RMA and an Automated Return Service (ARS) label.
Please contact Cybex Customer Service for the return of any item that is defective.
Provide the technician with a detailed description of the problem you are having or the defect in the
item you wish to return. Provide the model and serial number of your Cybex equipment.
At Cybex’s discretion, the technician may request that you return the problem part(s) to Cybex for
evaluation and repair or replacement. The technician will assign you a RMA number and will send
you an ARS label. The ARS label and the RMA numbers must be clearly displayed on the outside
of the package that contains the item(s) to be returned. Include the description of the problem, the
serial number of the equipment and the name and address of the owner in the package along with the
part(s).
Merchandise returned without an RMA number on the outside of the package or shipments sent COD
will not be accepted by the Cybex receiving department.
17
Cybex 16211 Seated Calf Owner’s Manual
Damaged Parts
Materials damaged in shipment should not be returned for credit. Shipping damages are the
responsibility of the carrier (UPS, Federal Express, trucking companies, etc.)
Apparent Damage
Upon receipt of your shipment, check all items carefully. Any damage seen with a visual check must
be noted on the freight bill and signed by the carrier’s agent. Failure to do so will result in the carriers
refusal to honor your damage claim. The carrier will provide you with the required forms for ling such
claims.
Concealed Damage
Damage not seen with a visual check upon receipt of a shipment but notices later must be reported
to the carrier as soon as possible. Upon discovery of the damage, a written or phone request to
the carrier asking them to perform an inspection of the materials must be made within ten days of
the delivery date. Keep all shipping containers and packing materials as they will be needed in the
inspection process. The carrier will provide you with an inspection report and the necessary forms for
ling a concealed damage claim. Concealed damage claim is the carrier’s responsibility.
10 Trotter Drive Medway, MA 02053 • 508-533-4300 • FAX 508-533-5183
www.cybexintl.com
